Update; This business owner is over -the-top, and not in a…read moregood way. His response perfectly demonstrates exactly what I described. *The lies *The excuses *The accusations Just as expected. I (unlike the shop owner and the 'groomer') have no reason to lie. The pictures show only the visible part of the damage. The permanent damage to his trachea, his knee and front leg/shoulder cannot be seen except on X-rays. The emotional damage and PTSD is an everyday thing and I'm still working at a snails pace, gentling him back into grooming. He doesn't shake as much as he did at first but it's still awful for him. These people are monsters, and the 'groomer', Cassidy...I don't know this person, never met her before, but I do know that she has absolutely no business dealing with animals. Shame on you people! Dropped off my Pom for basic grooming with Cassidy. Instead of a well groomed fluffy happy Pomeranian, I picked up a very quiet little Pom with The entire bottom half of guard hairs cut off, you can see his skin through the undercoat that is left. He was abused in a manner that caused his trachea to partially collapse with improper use of the grooming loop. Cassidy caused his front right leg to no longer have full range of motion, and a luxating patella (his right rear leg), repaired with no issues for ten years, is knocked out of place as a result of the 'grooming' he received from Cassidy. The owner was rude, accused me of lying. Cassidy lied. Another employee there lied. Owner was physically very threatening, approaching me quickly several times stopping inches from my face, so close his spit got on my face as he yelled at me. Of that's the sort of thing you are looking for, you're going to absolutely LOVE this place!

Absolutely the most amazing service!! They were so gentle with my pup and were so understanding of…read morehis needs! My pup is pretty dog reactive and they were so accommodating and kind. They are the first groomer that hasn't hurt my pup while grooming him, he came back to me so happy and crazy just like when I dropped him off. The prices were incredible for the service. Normally it costs well over $100 for a doodle grooming, but I paid around $65 for the grooming (bath, trim, nails), it was more with a tip of course but they were wonderful so absolutely deserved! So thank you a ton for being good to him, he'll be back soon!!

Love having this place nearby for my 2 dogs. We get all of our food and treats from here and my…read moredoggies love it. The owner is super nice and it's always nice to support a locally owned small business.

My Mr and I were having some brews at Woodburn (our Frenchie Bulldog was with us) and noticed a Pet…read moreStore across the street. We wanted to pay a visit and glad that our dog was with us. We were greeted right away by the owner. He had his pet in the facility as well so our frenchie was so excited to play with her. The store is very organized. They sell everything from dog/cat food, toys, toiletries, vitamins, their own brand dog food and more. We bought a couple of things for our dog. Beef Jerkys, Chicken wrap stick for him to chew on, poop bags and a bottle of bowser beer (unique meat treats-chicken flavor). All are in reasonable pricing and very knowledgeable on their products. Looking for a great pet store in the Walnut Hills area? Pay them a visit. Our dog left happy!

I was at the market and decided to stop by here since you pass it. This store is amazing you can…read morebuy dog or cat food by the found. It's made every six weeks and they have great options. They had toys and fresh treat. This food and treats are minimally processed . This is the cleanest food for pets I have found. Katie help me she was beyond amazing. She took her time to explain how the store works the types of food they had. She also gave me small samples for my cat. Thanks to her I have changed my cats food. This is one of the best customer service experiences I have had. If you have pets there's no competition to this place you have to get your food here. They have regular customers that kept coming in. They would give the dog treats and calm them by name. I was blown away at how amazing the two people that worked there were so personable. This is old school customer service you can't find now a days. 5 stars across the board.

This place is the best. Fresh dog food. Amazing treats. Lots of snack options. Staff is so friendly…read moreand helpful! I really love this store!

The staff are super friendly, patient, and very helpful. I've been in twice so far to buy White…read moreCloud Minnows and a Pleco. Going on two weeks and they are doing perfect. They specialize in fish here, not like a run of the mill pet store does. They actually quarantine the new fish and make sure they are well before selling them. This is my new go to Aquarium store. Sure the prices are a bit higher here, but the old saying has never been more true, you get what you pay for. You want quality? You gotta spend a little more, which to me is great. I'd give more than 5 stars if I could but unfortunately, 5 is the limit.

Extremely helpful employees, live plants and fish were all extremely healthy. I live far away but I…read morewill return if I'm Ever in the area again.

A few years back, there were a number of pet food scares involving brands available in stores. That…read moregot my husband and I looking for alternatives. A friend mentioned that he got his dog food delivered from Pet Wants at Findlay Market. Pet Wants dog food is made fresh and in small batches delivered straight to your home. We started our orders several years back and as the business grew, Pet Wants Cincinnati East took over orders and delivery for customers on the east side of Cincinnati. We have a standing order for a 55 pound bag of the chicken and brown rice dog food that comes straight to our door every six weeks or so. The cost is $90, which is equivalent with premium brands at the pet stores, and we only need to bring it inside from our door. Owner Pam could not be more helpful or responsive, responding quickly to emails and adjusting our order delivery if we will be out of town or if dogs have eaten more or less than usual. Our dogs love the food and our vet tells us we have happy, healthy dogs. http://www.petwantscincyeast.com. Recommended!

Only good things to say about STAF having adopted several cats there over many years. Recent…read moreadoption was a previously adopted cat returned after a rather traumatic home situation. Volunteers (Jean, Amanda, Julie, Amy) were so helpful, supportive, friendly. I can't praise them enough. In just 5 days my "scaredy" cat has left his hiding place, explored the house and is happily settling in. I think this reflects the good care he received at STAF while awaiting a new home.

We recently adopted 2 cats from STAF, Buddy and Asher. We are so pleased with the entire process…read moreand the results. Everyone at STAF is so dedicated. They do absolutely everything they can to make sure that all of the animals' best interests are considered and taken care of. What I appreciated so much is how much detail I received from them. I knew what each cat was eating, their history, medical information and more. We received a huge goodie bag filled with food for each cat, litter, toys, treats and more. Having this makes the transition from the shelter to home go so much better. We worked with Jean who is amazing! Thank you so much for your concern, the details you provided and your honesty. (You alerted us to a potential minor issue with one of the cats which never happened.) We absolutely love our cats and owe so much to the dedication of the volunteers at STAF who made this happen. Susan & Mark