Bad customer service!!! Had to go to petco better service. I will never be back! Tried to buy a…read moreparakeet they turned me down on a $44 bird because I was placing it with a bird I already own, my risk! Which I raised parakeets, went to petco got me a parakeet no problems told them I was putting it with another keet no problem and it cost me $24 half of what petsmart charged . Lady was rude and controlling I went somewhere else, there loss they could have made $44 bucks off me. I will let facebook know the service I didnt receive over a parakeet. Petco is the place to go.

This store sucks! Everyone I go in there is not enough staff or I can hear someone from a distance…read moresaying welcome to Petsmart. Every time I order for pick up.. it never works out, why have a pick up and even worst... I just walk in and grab what ever is on the shelf with no question, sure others do this as well. This store is big and roomy but a lot of time I go the shelves are empty. I have switched my cat food 3x in a year dealing with this store. The last straw and the reason I'm never going back is this time I ordered and my cat snacks and food was expired. Chewy has same day delivery too! And let me add the grooming issues for my cats... it's 1 girl that does cats and she never comes to the phone . The 5x I called I just sat on hold for the cat groomer that has no cats to service. Why can't she respond, why can't an appointment be scheduled in the app for this service as well as for dogs... this is a pet store, not just a dog store. So bias

They have almost everything you'd need from a pet store. They have some store pets such as a macaw…read morethat says "hi" back to you! They seem family owned and very informed when it comes to pet questions.

Love this place! The staff is super friendly and helpful. My boyfriend and his family have been…read morecoming here for YEARS. I love coming in to play with the resident animals as well as the animals for sale (I want them all). They keep a card with clients and the type of dog food they buy so you never forget (I may be the only one in this predicament though)! There is a wide variety of toys, I often bring my dogs up to pick out a new one since they are spoiled. I highly recommend this local business for pet supply needs.

Very knowledgeable! Great selection of fish that I cannot find anywhere else…read more I will definitely be going back.

First off, the quality of fish is great. However, I drove 40 minutes to the store today planning on…read morebuying 13 fish. For the 3rd time there was a sign on the door saying be back in an hour. I'm done with place.

Always amazing when I come in! Always have what I need! Thank you for your kindness !read more

I bought a Beta fish. The lady was soo incredibly helpful. The best care tips , she was very…read morehelpful in trying to find the perfect fish for me. Give that lady a raise! Best customer service including the cashier. This is why I shop there. Thank you for everything!

Update; This business owner is over -the-top, and not in a…read moregood way. His response perfectly demonstrates exactly what I described. *The lies *The excuses *The accusations Just as expected. I (unlike the shop owner and the 'groomer') have no reason to lie. The pictures show only the visible part of the damage. The permanent damage to his trachea, his knee and front leg/shoulder cannot be seen except on X-rays. The emotional damage and PTSD is an everyday thing and I'm still working at a snails pace, gentling him back into grooming. He doesn't shake as much as he did at first but it's still awful for him. These people are monsters, and the 'groomer', Cassidy...I don't know this person, never met her before, but I do know that she has absolutely no business dealing with animals. Shame on you people! Dropped off my Pom for basic grooming with Cassidy. Instead of a well groomed fluffy happy Pomeranian, I picked up a very quiet little Pom with The entire bottom half of guard hairs cut off, you can see his skin through the undercoat that is left. He was abused in a manner that caused his trachea to partially collapse with improper use of the grooming loop. Cassidy caused his front right leg to no longer have full range of motion, and a luxating patella (his right rear leg), repaired with no issues for ten years, is knocked out of place as a result of the 'grooming' he received from Cassidy. The owner was rude, accused me of lying. Cassidy lied. Another employee there lied. Owner was physically very threatening, approaching me quickly several times stopping inches from my face, so close his spit got on my face as he yelled at me. Of that's the sort of thing you are looking for, you're going to absolutely LOVE this place!

Absolutely the most amazing service!! They were so gentle with my pup and were so understanding of…read morehis needs! My pup is pretty dog reactive and they were so accommodating and kind. They are the first groomer that hasn't hurt my pup while grooming him, he came back to me so happy and crazy just like when I dropped him off. The prices were incredible for the service. Normally it costs well over $100 for a doodle grooming, but I paid around $65 for the grooming (bath, trim, nails), it was more with a tip of course but they were wonderful so absolutely deserved! So thank you a ton for being good to him, he'll be back soon!!

The staff are super friendly, patient, and very helpful. I've been in twice so far to buy White…read moreCloud Minnows and a Pleco. Going on two weeks and they are doing perfect. They specialize in fish here, not like a run of the mill pet store does. They actually quarantine the new fish and make sure they are well before selling them. This is my new go to Aquarium store. Sure the prices are a bit higher here, but the old saying has never been more true, you get what you pay for. You want quality? You gotta spend a little more, which to me is great. I'd give more than 5 stars if I could but unfortunately, 5 is the limit.

Extremely helpful employees, live plants and fish were all extremely healthy. I live far away but I…read morewill return if I'm Ever in the area again.

Only good things to say about STAF having adopted several cats there over many years. Recent…read moreadoption was a previously adopted cat returned after a rather traumatic home situation. Volunteers (Jean, Amanda, Julie, Amy) were so helpful, supportive, friendly. I can't praise them enough. In just 5 days my "scaredy" cat has left his hiding place, explored the house and is happily settling in. I think this reflects the good care he received at STAF while awaiting a new home.

We recently adopted 2 cats from STAF, Buddy and Asher. We are so pleased with the entire process…read moreand the results. Everyone at STAF is so dedicated. They do absolutely everything they can to make sure that all of the animals' best interests are considered and taken care of. What I appreciated so much is how much detail I received from them. I knew what each cat was eating, their history, medical information and more. We received a huge goodie bag filled with food for each cat, litter, toys, treats and more. Having this makes the transition from the shelter to home go so much better. We worked with Jean who is amazing! Thank you so much for your concern, the details you provided and your honesty. (You alerted us to a potential minor issue with one of the cats which never happened.) We absolutely love our cats and owe so much to the dedication of the volunteers at STAF who made this happen. Susan & Mark

Kats is amazing trainer. I have been following her for almost a year. She came to me when other…read moreplaces didn't seem to have a answer as to why my dog was so preterified that He scream daily and didn't not want to come out his crate. Kate dignosed him with PTSD . After several months. Samsonite came over his fear in cars, people, other dogs and daily objects. Kate customized a training plan that fit Samsonite needs, personality and breeding purpose. Today, Samsonite goes on all kind of adventures like the creek, park and the beach. Our bond is inseparable and Samsonite has a new best friend. We never had been able to go places and going to the vet was dramatic . Today Samsonite is fearless confident and a happy boy! And oh does his face show it. There is nothing worse then feeling helpless and not being able comfort your dog. Kate saved Samsonite and showed him that life worth a second chance.

From the owner: Poised Paws helps frustrated families turn their dogs into engaged and reliable companions that…read morethey can be proud to show off to friends and family. We provide customized training plans geared towards long-term goals for your dog, help you build strong communication skills with your dog, and combine a unique blend of in-person private training with online courses so that you can get the most out of our time together.

The Brewhaus Bakery is an adorable storefront in the heart of downtown Madeira. They supply not…read moreonly dogs, but also humans, with very tasty treats and even some gifts! Upon walking in you get the feel of a cozy gift shop and bakery combined. There is some pretty awesome dog decor all around. So much to see... there are all kinds of gifts and goodies from local vendors around the perimeter walls. How about some local honey or chocolate for you, and an adorable bowtie for your pet?! Then there is the real star, the dog biscuits. They are handmade from spent grains (at the end process of beer brewing) from many local breweries. Each bag lists what brewery the spent grains are from, and the tag names the staff member that made them! Who could forget to mention that the whole purpose of this business is non for profit. They employ special needs adults, and do programs with special needs teens! Everyone here was very kind and helpful. The final high point for me personally, of course, is the human treats! They have a baker who is very talented. I took home a maple oat scone, which was delicious! This is a great place to indulge for yourself, your pet, and find some great gifts for any occasion while supporting a good cause and shopping local!!!

Great service & super responsive. The person I worked with sent me lots of different options to…read morechoose from for my puppy's cake. He ended up loving it so much! The price is so reasonable & fair. I also always get the treats whenever I see them sold. I love that this business gives back to the community. Can't wait to support them in the future!