Could not ask for a better customer service very sweet, creative accommodating, and the prices are outstanding highly recommend this business and I am very picky. They know exactly what I wanted. I let them freestyle and they nailed it. read more

I ordered flowers to send for Christmas. The service fee (through Teleflora) was expensive. Not only did I get a phone call that the flowers were not delivered, I was told it was because no one was available to receive them. This was not true, my nephew was home all day. The flowers arrived today and are okay, but are not very close to what I ordered. The flowers are all pinkish/fuchsia colored. I ordered red with a few white, a CHRISTMAS arrangement! I understand substitutions are necessary at times but I would have expected red flowers to be in stock this time of year. read more

I called late in the day to request flowers to be delivered to my daughter. Liz, helped me over the phone. She was amazing! She took my information and my order. They delivered the flowers same day and they were beautiful. Great customer service and super quality. I am a customer forever. read more

Petals Flowers & Gifts - Florists Near Me - Hampstead, Maryland

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I ordered this 4 days before my Mother n Laws viewing. The woman yold me that they didnt have orchids which i was fine with..i liked the design but spent an extra $15 to make it bigger, more elaborate. When I arrived at the funeral home I could not find the piece..looking closer I found it, the piece was put into a vase instead of the casket..the size was not at all what we agreed on especially for the upcharge. I called and left 2 messages and no one called me back. Wishing Timeless Creations was still in town. I will go to another town from now on for my future floral needs. read more

Petals Flowers & Gifts - This is what i got for $75 . 3 full size Roses, Gerber Daisy. Spray roses & mini carnations.ans some mums.$75 - Florists Near Me - Hampstead, Maryland

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Last week I ordered flowers for a funeral and was very pleased. I ordered the Treasured and Beloved Bouquet (just standard) and it was absolutely beautiful! I truly had expected a lower quality, lesser size arrangement, as often happens on orders I have placed for a funeral over the years. Their order exceeded my expectations. I love the blue flowers. Personally, I have been to far too many young men's funerals and as a mom of all boys, I like blue flowers. It adds to the room with all the yellow and reds. Very happy with their service. read more

Excellent florist. Kim is a true master of her craft. Jalna is exceptional with customer service. Fantastic place to do business read more

Petals Flowers & Gifts - Beautiful flowers as always! - Florists Near Me - Hampstead, Maryland

Unfortunately I waited till the last minute to have an arrangement sent to a memorial service, but no need to worry! Petals Flowers & Gifts were more than accommodating, even going to extra mile to call and make sure the flowers would be delivered to the appropriate place. The sweet woman I spoke to on the phone was very pleasant and helpful which is something that is hard to find. This is the reason I shop local small businesses. Worth the 5 stars. read more

I had called Petals Flowers & Gifts wanting the "Written in the Stars" sympathy bouquet that was advertised on their website. When I called to place the order, the lady on the phone said that they did not have any white lilies that were in full bloom but had orange, pink, and yellow. While I wasn't sure if that was what I wanted at the time, I called back and said I would take the pink lilies that were in full bloom. The lady then told me that they didn't have that exact vase either but that they had one similar and I agreed to the different vase as well. When I arrived, the bouquet was completely different. The pink lilies that I was told were in full bloom were mostly closed besides a few, and instead of the little white flowers advertised in the picture on their website they gave me purple flowers instead. The bouquet also had a ton of green in the mix which was also not advertised in the picture. Disappointed, I paid anyway. When I decided that I didn't want to settle for a $70 bouquet that did not come as expected I went back into the store and kindly explained to one of the ladies working that this was not what I asked for. The lady was quickly irritated and began bickering back in forth with me instead of being understanding of my situation. I had just explained to her that my best friends dad had passed away and that these flowers meant a lot to me but this is not what I asked for. The lady had explained to me that this is exactly what I had ordered and I politely told her I was not looking to argue with her and that I would like a refund. Overall the customer service was rude and disturbing and quite frankly enraged me. I would not consider myself a particularly angry person if anything I felt ashamed to come back and return them after feeling guilty for going through with the purchase when I knew it was not what I wanted. I would not recommend coming to this place, especially if you are in a vulnerable position like losing a loved one. It is not worth your time! read more

Wonderful service. They called to tell me they did not have the basket I ordered online and offered me several alternatives. An hour later the flower I chose was delivered and the driver called to tell me no one was home and that he placed it on the porch in the shade but he would take it back and deliver later if I wanted. I call this superior service!!! read more

Can't say anything bad about their flowers but don't be disappointed if they say they will do something for you and they don't. Though they may have a good product, they lack hospitality. I will not use them again. read more

Good florist. They keep a number of fresh flower arrangements on hand for quick pickup when you've forgotten an important occasion. We've sent deliveries to family and friends all over the country via Petals. Friendly staff. read more

Had my first experience ordering from Petals and was very happy with the delivered birthday arrangement. Done thru Yelp for my first time, it was a great experience. The recipient was delighted! Everything went like clockwork. Thank you! read more

Incredibly rude, uncaring service from representative Jalna Brown. This week our employee experienced the death of a close relative and we employed Petals Flowers & Gifts to deliver a sympathy bouquet to the services. We received a call from this company in the late afternoon on the day of the service stating they attempted delivery in the afternoon and were turned away. The florist wanted to know what we wanted to do with the flowers. We suggested they could send the flowers to our employee's home however expressed our disappointment with our company not having a presence (the sympathy flowers) at the services. We requested a discount or other restitution. While Ms. Brown's tone was discourteous throughout this discussion, she became even more rude and impolite demanding that we understand their situation. I suggested she remember she is working for a company that provides a service and that she was not providing good customer service. Her reply was "Neither are you!" We have ultimately decided to cancel the order. This is my first time writing an unfavorable review but I thought it important enough to take the time to do so since I rely on consumer review feedback when purchasing products or service. In short, don't use Petal Flowers & Gifts... if you do steer clear of Jalna Brown. read more