Both of our dogs have received compassionate care and first rate veterinary services from PetCare. They always follow up after visits by phone to ask how our dogs are doing and if we have questions. I highly recommend them. read more

I can't say enough good things about Petcare Veterinary Clinic. From the moment you walk in, you can tell the doctors and the entire staff genuinely care about animals. They treat my pets with so much love and attention, it's like they're family. We especially love working with Erin; she's an incredible vet tech who goes above and beyond every single visit. read more

PetCare Veterinary Clinic - Addie, Koda & Ari - Veterinarians Near Me - Roseville, California

My cat was near death when I came home. Thanks for being there in a time a crisis.. I was so sad...

I wanted to update my review. After I had posted my original review, I'm guessing the staff saw it and gave us a call. They realized they gave us the incorrect urn and said they were ordering the correct one for us and would call us when it came in. If I remember correctly, it was only a few days to less than a week for the new one to come in. They called us and let us know it was there. We went the next day to pick it up and they transferred our baby boys remains into the new one. And let us keep the first urn we were given. I really do appreciate all of this. The acknowledgement of my review, ordering the correct urn and transferring my boy. I honestly was not expecting any of this. I did mention the incorrect urn in my original review but I was totally fine with just keeping it and getting the matching one to my other 2 at a later date. I know things happen and was not mad or blaming the business at all. But them handling this situation showed me that they are a caring veterinarian office and pay attention to feedback. Some places wouldn't respond or blame the customer for any kind of issues. I feel that this vets office is honest and cares about their patients and their families. It was nothing major but they treated us well. Just like my first review said, I would definitely come back for future care of my 3 remaining dogs at home. I still stand by this and have also already recommend them to a few people looking for a vet in the area. read more

PetCare Veterinary Clinic - Our sweet angel Oreo Cookie - Veterinarians Near Me - Roseville, California

Amazing care ! Excellent staff! We had to make a hard decision to let our beloved pup go and they made it so peaceful and beautiful! They were kind and understanding! The room was so warm and comforting for us all. It was the opposite of clinical and a very heartwarming experience. Thank you to Dr Kelsey and staff!!! read more

This is the second time I took my cat to Pet care Vet Clinic. I found a lump on his side and they got me in ASAP. My cat saw Dr. Kelsey Phillips and she was so sweet and rested my mind at ease - my cat is simply overweight. She prescribed a diet and other information so that I could have a healthy cat. She took her time, answered all my questions, and I felt very satisfied when I left. Their reception area and exam rooms are clean. All the staff are friendly and trained. No pet likes going to the vet, but my cat seemed very relaxed and trusted Dr Phillips. I highly recommend them. read more

Our boy, Ranger, was lovingly and professionally cared for by the amazing staff and veterinarians at PetCare for thirteen years. I really like the large waiting room that allows space between pets. The separate waiting room for cats and other animals is an added bonus. When it came time for us to say goodbye, their "comfort" room provided a living room-like setting for our family to whisper our goodbyes. I can't say enough good things about our experiences with them. I highly recommend their services and practice. read more

I've been coming to PetCare for a few years now, and they have been good for all of our pets! We have 2 cats and 2 bunnies and this was the only place I can find that sees all different kinds of animals. Our first experience was with our cat that end up having a UTI and he had surgery. He was in so much pain and he stayed over for 2 nights. Dr. Igoe and staff took great care of him. My cat and both bunnies got neutered at PetCare and I was impressed how much they cared. They called to check in and made sure they were good. Dr. McRoberts saw all for of my pets and has taken good care of them all these years. She is the Vet for for rabbits. All the staff there have been friendly and helpful. I would recommend this clinic especially if you have exotic pets. One Stop shop for me! read more

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Their communication is very poor! Also when you have an appointment you should be seen within at least 10 or 15 minutes but always have to wait 20 to 30 minutes. The staff is very poor as I have left messages for Dr Leighanne and have only got a call back one time after leaving a disgruntled email after a no reply for a two weeks. Although they have a prescription automated system it also generally takes about a day and a half to two days for the refill. Dr. Leaigheanne is a sweet person but her business practice and staff are very poor and time to change! I left another email almost 48 hours ago to her direct email... and crickets.. I'm done read more

Our dog was in the proper age range to be ready for splay. The surgery and recovery are going well.

Love love love this vet!! Wonderful people and informative and just great with my fur baby !!! And not price gouging. They all were about animal care best vet experience I ever had . They are just moving in from a couple doors down as they have a much bigger shop now but it will be perfect I'm sure when they get settled. Want a great vet go here ! read more

I brought my dog in for a checkup consultation for spay and teeth cleaning. Urine on the floor next to chair. Exam room: Leighanne Goyder asked ME to put my hands in my dog's mouth so SHE can see my dogs' teeth. That is NOT my job. I excuse myself to go wash my hands. Vet tech comes back with my dog but no Leighanne Goyder. Unprofessional. I asked to speak with her so she could tell me how to take care of my dog correctly after surgery. The fact that she did not come back to say nice to meet you, your dog is good.... I canceled the $1500.00 that they were going to make off me. Moving on to a better professional Vet....best choice! read more

If you care about your loved-one/family-member, don't bring them here. We brought a loved one here years ago for dental work, where side teeth were removed. Upon bringing them home, they were a drooling mess for almost a week, not eating, and almost didn't make it. Thankfully they did. Recently, just before Christmas, thinking last time was just fluke side-effects, we brought another loved-one here. That loved one was lethargic and anorexic; they'd eat a tiny snack once in awhile, but not enough to keep them going. This place charged us $650 for one x-ray (and another return x-ray next day), a blood test, and a short consult. (Now they're still hounding us for over $150 for fees they NEVER disclosed we'd be charged for; they offered to get a colleague's advice, then went ahead and charged over $100 when they NEVER said it'd cost anything, AND the "colleague" apparently/conveniently said SAME EXACT thing, "couldn't find anything wrong"!!!) In that consult, 4-5 times, the vet stated that since tests weren't showing anything major, "it might be this, but not sure I want to try treating that, because the tests aren't really showing it". While offering ZERO direction nor insight on what it could be, how to treat, what to watch for, etc!! Instead, the vet prescribed 3 meds. A pain med, an appetite-stimulant, and an anti-nausea. They dosed our loved one while we were there. Upon getting home, our loved one became a non-moving drooling mess, with bugged out eyes, and remained that way for 4 days. We got as much food and liquid into them as we could, but they lost lots of weight. Wondering if it was the meds, we looked them up online, to find that: all 3 had regular side-effects of lethargia, at least 2 had regular side-effects of anorexia, and at least one caused ataxia (loss of muscle coordination). After those 4 days, our loved-one finally snapped out of it; they started walking around the house and looking out the window again. But they had lost so much weight with very noticeable dehydration. Our loved-one still wasn't eating much, but we kept trying food and liquid. 24-48 hours later, our loved one had lost so much weight and were so messed up that their body started to shut down in a sudden crash, while they tried to struggle just to stand up, and couldn't. Tried giving loved one gentle CPR to keep them with us. When they stopped breathing, tried gentle sternum-rub, causing them to come back just enough to make 5 shrieking last gasps for air before they were finally gone. I had to hold our love one in my arms while their body shut down, while they struggled to even stand up, and died, due to vet wanting 2/3 of a thousand dollars to not tell us anything worthwhile, nor help, but were quick to throw out drugs that mirrored, intensified, and exacerbated the already present symptoms. Why no testing a low grade wide-spectrum antibiotic and watching for reaction? Why no further tests for that much money!? These people need their licenses yanked, and the ONLY reason we don't sue them out of business is because it'd serve to just drag our loved-one through the mud, while never bringing them back. Thanks to this place, they stole our money, didn't do a damn thing, damaged our loved-one worse than if we handled it ourselves, and left us heartbroken and in tears just a couple weeks before Christmas, absolutely ruining the holidays in our household. Which is even sadder, since our loved one seemed to LOVE Christmas! (Our loved-one's twin to this day still looks for them, and still gets sad without them.) This place should be ASHAMED and EMBARRASSED to even think of themselves as a professional business. They're malpracticing animal killers! PS - Our loved-one was just barely 8 years old; around halfway through their lifespan. read more

This vet care team is amazing. They are kind and attentive. With the busy, chaotic times we are living in, they really do their best to get your fur babies in for services within reasonable time. The prices are comparable to other places. Location and parking is convenient. They do have COCID safety recommendations in place. There are puppy treats and hints for humans. So glad these team members are taking care of my family pets! read more

PetCare Veterinary Clinic - Waiting for the doctor. - Veterinarians Near Me - Roseville, California

Our fur babies have been going to PetCare on Douglas for over 4 years. It used to be great, but over the past 18 mos - 2 years, customer service has been steadily declining. Several weeks ago, I called multiple times, but no one answered. I left 2 voicemails that week. No one returned my calls or voicemails. Even sent an email. I was upset because one of our three cats needs to be seen (non-emergency). Also our oldest cat, 15, is on Gabapentin for pain and is out of her med. I called last Thursday or Friday again, several times. Someone finally answered but put me on hold for 12 minutes!! I hung up, called back - she said may I put you on hold? I said No! I started to explain that I've been on hold for over 10 minutes!! She cut me off immediately and put me on hold again. The 3rd call - a woman (Phyllis?), who said she's the office manager, answered. All she did was talk over me too!! I tried to say I need my cats med - she was extremely rude. When I said they were being rude, she hung up on me!!! Dr LeAnne and the techs are great. Customer service is HORRIBLE!!!! Looking for new vet!!! read more

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The vets and techs were amazing. I appreciated how kind everyone was with my pitty. The lack of professionalism and overall bad attitude of reception/office staff will keep me away. The invoice for service is indecipherable. This practice of charging upfront and then deducting on the backend doesn't work if the staff don't know how to invoice it in a way that doesn't make the customer feel ripped off. A+ for care D for administration read more

The amazing staff, the vet tech, and the one who did the surgery for my dog saved my dogs life! no one else would do the surgery and it would have cost a fortune! The whole team worked with us and they got the surgery done, and she is doing so good! I highly recommend this veterinary to anyone and everyone! I can't say thank you enough! read more

Amazing people , prices fair , great vets and office workers , I have been taking my cats there with no regrets.

Declining quality of service and care complimented with a severe lack of professionalism... I just returned home after being told that my online scheduled appointment which was confirmed 2 x by email, was cancelled/rescheduled to a later time. There was no real sincerity or concern expressed by the new office manager, Cory in the ordeal. I expressed my frustration, but she/they simply stated that I would have to wait to be fit it. My pet dog is sick and this is a follow-up from an emergency appointment that I had to go to over the prior weekend because Petcare is not open on weekends. As a 10+ year customer, I am really disappointed in this, but this is not the only issue I've had in the past year... From what I gather, they have gone through 3 office managers in the past 6 months and the current one seems the least compassionate/sincere. In this time and in doing so, during prior visits, I was sold/pushed to purchase their heartworm medicine because I would receive and excellent rebate from Elanco. This rebate coupon was months expired and attempting to work with Petcare and Elanco over the issue, there was no resolve which meant I overpaid for the product and again Petcare failed to provide the level of service I had become used to. Unfortunately, I will be looking for a new veterinarian since sub-par services seem to be all that is being offered at this time. read more

Love love love love this veterinary clinic ! They are so nice and on top of it . I love that they have a huge waiting room and a separate space for exotics to wait. Doctors and staff are friendly and caring. Not to mention they are upfront with cost and care . Thank you so so much! read more

My friend recommended this Clinic and I am so glad she did! They have been friendly, responsive and reasonably priced. My Kitty, that I took in 5 months ago had extensive dental work done. They called to check on her and did a follow-up to make sure she healed properly. read more

Wonderful caring staff. Their communication and follow up is excellent. We took a pocket pet (rat) in for his final care.

Too busy to choose my vet of preference Also when I called to have my big dog's record sent to another vet so he could have acupuncture, they never sent it via email as requested. This coincides with another time that I went in to get a copy of my pet's record and front desk was just matter of fact. Finally, emergency vet asked why I couldn't take my dog to my regular vet, I said I have to book out at least a week ahead, the emergency vet said, they can't squeeze you in? Usually they will. What? read more

I have been bringing my dogs here for over a decade. Lately, there has been a lack of communication and my dog is suffering for it. I don't know what is going on lately, but it is not the same PetCare that I trusted with my animals a year ago. read more

Terrible place. Where do I even start. Been going here for about two years and it's just gotten so bad. They never answer the phone anymore. And when they do answer the old lady on the other end never ends up even doing what we discussed doing (ie: sending a message to the doc or filling a prescription). They've done labs on my cat WITHOUT my consent. Told me it would be one price before taking my cat back to get her blood drawn and never mentioned the possibility of needing another specialists opinion. Once I went to pay it was significantly more expensive then the tech initially quoted me for. When I asked why the old lady secretary didn't know. I asked her to check with the Doctor to make sure there wasn't a miscommunication. The doctor then comes out to inform that the lab has to be sent to a specialist because she can't read the results?? I asked why she didn't tell me about that initially and she literally said something along the lines of "Welp I'm sorry but it's too late to do anything about it now because it's already been done". Which was just crazy to me at the time and I should've left after that but I didn't. It would've been nice to know about the extra charge for the consultation because it was not cheap ($195). Today I went in IN PERSON and requested my animals medical records (2 cats and 1 dog) and for my dogs seizure medication to be refilled at my local pharmacy. The same old lady said she'll email me the records them and never did. And then when I got to the pharmacy to get my dogs medications she only called in 2/3 of them ?? Now I'll have to go back in there tomorrow yet again to get their records and I'll definitely never ever go back. You and your pets are much better off never stepping foot in here read more

My daughter and I were very impressed with PetCare and their end of life care. They saw us bring our Blue in and immediately brought us to the grieving room. To have such a nice room available for us grieving pet owners to say goodbye to our fur babies is so appreciated! It's very spacious for the entire family to come if they so choose. We had as much time as we needed to say goodbye to our old lady Blue. Every step was explained & every one we spoke to was just amazingly kind. They gave us as many clay paw prints we wanted for free, (we asked for 3) & they even put a red heart charm & Blue's name on each one. That extra touch just blew me away & made us so happy. We chose to bury Blue at home & PetCare wrapped her in her blanket & put her in a coffin type, thick, sturdy cardboard box which was very much appreciated & was also free. I didn't have the money to pay for Blue's service yesterday so they said I could call and pay them today. We were charged $150 which is a very fair price in my opinion. Thank you to everyone at PetCare for making an absolutely horrible day a little brighter. read more

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What a caring and welcoming friendly place. A huge difference from where we were going. Extremely fair cost and i do not feel like the Nickel and Dime you for everything. read more

We had a 20 year old dog, Cha-Cha. Overnight, she got very sick and was suffering and needed to be put down as soon as possible. Obviously, this was a hard decision for us, but at this point there was no other choice. When we called our normal vet, they could not give her an appt. We tried many other vets in Auburn and Roseville and no one could help us. As soon as we called PetCare, they made an appt for us and were very sweet to us. When I brought Cha-Cha in they knew who we were and sent us back to the most comforting, amazing room. We sat on a very comfortable leather couch and had a fire place going. Cha-Cha couldn't have had a more comforting, place to spend her time. The assistants and doctors were so compassionate and they didn't judge us for waiting probably too long to put our dog down. They only made us and Cha-Cha feel better. I can not thank everyone at this facility enough. They made everything better. They also gave us a footprint imprint of Cha Cha to take with us. I truly appreciate all of you and thank you from the bottom of my heart. I highly recommend this clinic to everyone. Also, the prices were extremely reasonable. read more

PetCare Veterinary Clinic - Cha-Cha in her happy days!! This is how she is now. - Veterinarians Near Me - Roseville, California

Feeling frustrated. This is our home vet. They are kind and office is nice. But if you have an urgent infection they can never see you. They want to schedule you out 3 plus days. Ummmmm in humans letting an infection go is not a good idea. I imagine the same is for pets. This is not the first time this has happened and we r required to go to emergency care for an infection. Need to set aside time for regular patients who need a more urgent visit but not so emergency like hit by a car. read more

What a great experience we had at PetCare today! Kind staff, kind Doctor and happy customer. Thank you all so much!

Very nice people working here. I had two dogs that I've just moved to the area and was looking for a new place to take them. They seemed very good. read more

This office has blown my expectations out of the water on so many different levels. The easy, online booking (even has a new patient), the front desk, the tech, the vet, happy visits?!!! 10/5 stars. My dog has been traumatized by his past vet therefore has become aggressive and fear ridden upon entry. Erin was our tech and she was SO patient and kind to my dog. Offering him treats, getting on his level, talking in a calm, warm tone. She really tried to get him to warm up to her while still protecting herself from his fear. The vet who came in to do the exam was just as amazing! As a team they worked hard to get the exam completed while also trying to keep him comfortable and calm. By the end of our appointment my dog was able to allow Erin to give him vaccines and do what she needed to do with no strain! They also have HAPPY VISITS! If your dog is scared of the vet, they allow you to bring them in during their lunch hour so they can get pets and be shown around without being a patient. This allows the dog to overcome their fear of the vet and disassociate the "scary" things that happen there. Aggressive dog or not, COME HERE! I'm so thankful to have found them! read more

We feel so blessed to have found this gem of a vet clinic so near our home. They took such great care of our cat, Lucy, who needed extensive dental surgery. Dr. Kelsey was so caring, gentle, compassionate, and kind to both us and our cat. Oh, the surgery was expensive, but their prices were great compared to other clinics and they helped us with a payment plan. Other patients we met said they'd come there for years and it had the best prices and great care. We were very, very pleased with our experience and highly recommend them! 5 Stars!! read more

I am writing this review so no one has to go through what i did. Overall experience was terrible. Communication was poor, I kept calling for answers and was told message would get relayed and would not get a return call. This went on for a long time. Have a pet in pain and there was no urgency and communication was non existent like i was forgotten about time and time again. Diagnosis is another issue here. After explaining symptoms they didn't know. Was told to take videos so they could see. I did and they still didn't know. Between the test results, X-Ray, Videos, explaining the symptoms there was still no answer. Was even told they would get another opinion. I did get a email saying they haven't heard back about the opinion and that is last i heard about it. I understand a diagnosis may not be easy, However when you go in the room take some notes, Spend a few minutes with an examination and rush out. I am left to wonder what effort was made looking into these symptoms. The difference is seeing different doctors is another issue. I was told my primary vet was on vacation but seemed to always be on vacation. I would see two different vets but i still go no real answers and i would be told the wrong information. And even though my dog was in pain, I wasn't given anything for pain. I was told pay to redo the tests all over again when they didn't know anything from the original tests, And other vet wasn't planning on giving me antibiotics until i have to point it even though he is leaking blood out in urine. Sadly because of my pets symptoms, Has past away. Still don't know answers. I made another mistake by taking him here to get cremated. My pet passed away over the weekend, And i took my pet in on Monday. They sat me down and asked me the options i wanted. They told me i have till Friday to make any changes. At the time i just asked for the cremation but called back on Wednesday saying i would like the paw print. (And i do have call logs to prove this ) I was told no problem, Well add that in. I was also told this service would take two weeks. It was coming up on a month and i had to ask what was going on. I was told they would find out, They did call me back and say another week. I come in to pick it up and they did not put it in the notes when i called. So they didn't even make the paw print. All they did was try to make excuses by them not putting it in the notes. '' Maybe they misunderstood you '' How disrespectful to say that to me. If calling in and adding a paw print is confusing in anyway, It makes sense why i never got a diagnosis. This place is poorly run and has gone down hill from what it used to be. read more

We have four cats and we do not trust them with any other veterinarian. We live 15 miles away and make the drive out to Roseville because we know our cats will get the best care. Dr. McRoberts and Dr Igoe are both amazing. They really care about your pet. They explain everything in a way that you can understand. They don't try to charge you for a bunch of stuff that you don't need. We have had a number of cats over the years that have needed quite a bit of veterinary care(everything from surgeries to diagnosing chronic conditions ). We have gone to a number of veterinarians and we only trust Petcare. read more

I just want to Thank PetCare for an amazing experience while putting my beloved dog down. Poor Lola was just too old and having a hard time walking and hearing. It was one of the worst days of my life but PetCare helped make it a better experience. They were just so kind, compassionate and humane. Thank You Again. read more

We have been coming here for many years, for the last years of our Little Wiggles Dakota and now for our puppy Betsy Rocket read more

PetCare Veterinary Clinic - Betsy Rocket got her first haircut. - Veterinarians Near Me - Roseville, California

August 13, 2021 we brought in our sweet 13-15 year old(we rescued her so we weren't 100% certain of her age) pup, Nova, to cross the Rainbow Bridge. We only had our Nova Girl for about 4 years but she was the joy of our lives and making the decision to do as an adult for the first time was gut wrenchingly horrible. PetCare however, made our experience peaceful, beautiful and a perfect fit for us and our girl. I have had quite a few pets in my life but my mom had always made the decision obviously because I was a child. This was my first time as an adult making this decision on when to take our girl in and I was sick to my stomach thinking about it. I must have called and spoke to Summer at the front desk about five times in one day going back and forward on my choice but she was so patient with me. I wish I could remember the Doctor's name that actually assisted with the process however, I cannot but she was absolutely the sweetest and took her time and made our girl as comfortable as possible. The room is quite large and spacious fit with a couch, fireplace, treats for your pet and chairs. They give you a blanket for your pet to snuggle on the couch and it was a beautiful room to be in for a horribly hard visit. They let us stay almost an hour past closing so we could hold our girl and take our time saying goodbye. Thank you PetCare for treating us and our girl with love and compassion. We currently still take our pets there and are happy with every visit! Our chihuahua is a little cry baby and hates getting her nails trimmed but they figured out that apparently if you sing and give her cheese during the process, she won't cry as much lol. Thank you PetCare for all you do! read more

PetCare Veterinary Clinic - Our sweet cry-baby Chappy. - Veterinarians Near Me - Roseville, California

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Second time I've had a bad experience. I stopped coming in 2017 due to the extra long wait and poor service. I had an appointment for 3:30, checked in at 3:25 and was finally seen at 4:00 PM. Had a fine minute check-in, then waited for another 35 minutes. I had enough and decided to leave. I went into the waiting room and waited for 10 minutes because no one was at the counter when I finally just left! I received a call 13 minutes later asking to reschedule. Yeah, no thanks. I'll find another veterinarian. read more

Came here to get my furry child's vaccines updated. They moved about three doors down from their original location. They are next to H&R Block. This new location is much more bigger and beautiful. We've been coming here for over ten years and I'm really happy that they have expanded their office. The previous location was adequate, but this is fantastic. The Dr's and staff are really very friendly and helpful. We've always had great service. However, on this visit, I was a bit disappointed on the wait time. I'm assuming it was just bad planning on their part and bad timing. I overhear a gal stating that they squeezed their afternoon appointments so they could leave early for the holiday weekend. Perfectly understandable, just would've appreciated being warned of the long wait time. On my previous visits, we've always been in an out in an hour max. It was well over an hour before we were even called in and spent 2 1/2 hours total. I wasn't the only one since there were others who were bothered. Although we love their pricing on vaccines and other services, I wouldn't have minded just paying more elsewhere. I say this because it's really not a pleasant experience for fur friends. If you notice the mood of most of the fur friends, they, like humans, are really scared, anxious and worried when they step into a vet's office. Hope this was just a fluke because PetCare is a really great clinic and they really care and love your pet, as if it was their own! read more