We had our dogs groomed at the salon and it was wonderful. They were treated well and it was quick and easy. My dogs didn't even complain! We will be back again. read more

I wish I could give a lower rating frankly. DO NOT BRING YOUR PUPS TO THE SELF WASH STATION. no soap. for one thing so just a rinse off for $20 and then the blow dryer is FREEZING to top it off. my dog is 14 years old and frail! when I asked for a refund it was a huge to-do and the disrespect and arrogance we got from the employee was really disappointing- people who work here do not care about your pets or the animals they have there. should be shut down I hope you get audited read more

Chelsea was beyond helpful and so nice with our transaction today. Customer service was top of the line. Thank you!!

If you like your fish dead within 48 hrs this is the spot for you! Seriously recommend anywhere else in the state, do not come here to buy fish. read more

It's starting to become real that they don't care for their fish and what not well. My husband and I both love fish and having our tanks. We've purchased many fish, frogs, and shrimp from this store. Most have died, we are probably close to $100 lost at this point. We frequently come here because Casper doesn't have many options and PetsMart was worse for us. Went in a few days ago, looking at fancy goldfish and they had many covered in parasites. I also got my husband frogs and they died already. Our tanks are clean and self sustaining, it's becoming really annoying to purchase anything from here. They simply need to do better, not just in customer service, but overall animal care. read more

I have bad experience here many times. Very rude employees. Sometimes, they don't even know what they are doing.

The Casper Petco staff always are friendly and helpful. The remodeled store looks good and it is very clean. Although I don't have a dog, I think the dog washing stations are great! The other big pet store in town doesn't carry Merrick canned cat food. Grateful that Petco does. I also refill my cat litter jugs at the refilling station--great idea and economical, too! read more

On the 27th of October i purchased a hamster at this casper store, I live in riverton, which is about a 2 hour drive. i noticed the hamster was lethargic when i got home and about 6 hours later the hamster was dead. When i called the store they told me i needed to bring the animal back in order to get my refund. When i did bring the hamster back, about 4 days later, they accused me of stressing the animal out and killing it. I will never buy any live animals from them ever again, and i do not recommend buying live animals from them to anyone. read more

OK I relationship is now completely over. You're screwed me over way too many times but had to go to Petsmart because you guys don't know how to run a store. Three times in a row I've walked in not been greeted by a not busy register worker, never saw an employee all the way from the door to the fish all the way in the back. I've tried three times to get fish and there is never anyone around. Things are better when manager Mike is working, but the last two months are always so hit and miss whether they have products, live products(While looking to purchase super worms today and I searched eight containers they had on the shelf and found not one alive worm in either the 25 or 50 count containers. I could've bought these, all dead.), Or find a human to scoop fish that works at the store. Once again I had to go to Petsmart and stead of Petco because of all these issues. I mean seriously do you guys not want my money??? You guys were doing so good just recently after the overhaul the store had plenty of staff people were happy and now I hear complaints from nothing but anyone in town. read more

I call to ask about if a store happen to have any fresh water fish in. The "customer Service" Was very rude. She told me well I don't know you will have to come in and just look. I told her I live 45 minutes away. She then said hang on! She proceed to ask what kind I was looking for so I told her. She said I don't see any, and before I could ask when she thought they might be getting any fish in she hung up the phone. I get they might be busy, or not sure of the answer. However if you are answer Customer service line you better answer all questions and you are friendly!!! This is not the first time for this certain Local store has been rude. It also has happened in person. Its like they are to busy to help you. This certain store is NOT that Busy read more

Done business for several years at this Casper store. Not any more. Husband in hospital and I am home sick. Family friend kind enough to run errands for this old lady and deliver them 30 miles away. All errands run, even a pharmacy pickup. Get to Petco to pickup dog food and was refused. Order states it's being picked up and not by me. They were rude to him and offered no help. So, I called the store. The first gal was rude and so was her manager. Pretty much stated they didn't care. I need to call the 1800 number on my order and get a refund. So, you just told me you didn't need or want our business anymore! No problem. Wish granted! read more

I really like the salon, but it's always out of towels and I think it needs more drains, water all over and it could be kept cleaner

Shopped there three times where they cheated me. They never give the sale prices. Manager doesn't care about the time you lose having to argue over featured sale prices you never get. Called corporate and they must outsource their calls to Pakistan. Not shopping here again. read more

I love to come to this place for my babies have grooming. The staffs are very friendly and helpful. They take care my furry babies are very good. Very recommended place for grooming. read more

Standard Petco. Prices have gone nuts on certain brands of food, which has had me buying food for the beasties at Murdochs or Connies instead. read more

We take our dog to get groomed and every time we've been happy with the results. The staff is very friendly and do an excellent job. They confirm we are happy with the end result. The store is clean and always has her dog food in stock. read more

I was visiting from out of state and my cavalier needed grooming. A friend recommended Petco and their de-shedding treatments. I was very pleased with the tech and the completed job. My dog looks great, the de-shedding treatment was a success! I would recommend and use again when in the area. read more

As an ex employee of this location there's a lot I could say but I do want to mention is that working at this location you felt more like a executioner of animals because per day at least four animals would die or you would have to put them down. I got fired for discovering a few employees selling dope out of the back of the store like meth and marijuana. When brought up to the store manager he told me that that was happening and that I can get out of the store very unprofessional especially when it's supposed to be an open door policy. After I was fired employees were told to watch out for me since I was selling the dope in the back of the store which is bull crap and they actually banned me I've been drug-free for ever never even touched any. Almost all the managers stereotype customers and make fun of him which is ridiculous and they also steal merchandise all the time. read more

I'm an experienced reptile owner and herpetologist. The first time I went into this PetCo, all the temperatures and humidities were wrong in the cages and some animals had rotten food. I mentioned this to the manager, who flat-out denied it. The next time I went in, a monitor lizard was starving. I mentioned this to a manager, who said they'd take care of it. Two days later, I went back for lizard food and the monitor was dead, and by the smell of it, had been for most of the two days I'd not been there. I called corporate, and while on the phone, the general manager tried to take my phone away from me with force. Lousy service, lousy management, and lots of animal neglect. read more

I have quite a few pets, and this store is barely a mile from my home, yet I refuse to shop here. The staff is not knowledgeable (except for one of the female managers). The fish tanks are rarely clean, and usually have sick or dead fish in them. The reptile cages are gross and not properly set up for the animals contained inside them. The prices are insane. This place is disappointing. read more

I bought a crested gecko today with my little brother we had no idea all the things we would need. Everyone there was so helpful they helped us get everything we needed. And gave us pamphlets for everything we needed to know. This is definitely the place to go when your looking for pets or pet advice. Thanks to everyone who helped us out today we are looking forward to getting our gecko habitat put together. Thanks again!! read more

The selection is decent, but the prices are outrageous on most items. The live feeder crickets are kept poorly and die before you get home. The staff is not very knowledgeable. I called once to ask if they had anything to treat giardia (problem for cats and dogs normally) and the person in that department asked if I was looking for a fish medication. Seriously? A fish with giardia?? I don't think so read more