Stopped in to buy two Chinese algae eaters and an angelfish. I use a 10-gallon grow-out tank before moving fish into my 125-gallon -- a method I've used for years. The employee refused to sell me the fish because he insisted I "didn't have the appropriate tank size," despite my background working in a fish store, having a biology degree, and keeping hobby fish for 25+years... I won't be returning. It's disappointing when a store doesn't take the time to understand the customer's experience. read more

Made appointments to get my dogs groomed, received texts and calls asking for rabies shot records, I had recently gotten them at the very same petco, apparently they had no records, super annoying and ridiculous. The day of the appointment I was told they would not be able to groom one of my dogs because he is aggressive towards cats and other small animals like most dogs are. I was informed they would have 7 dogs in the grooming area at the same time, someone clearly doesn't understand how animals work because that is dumb. Super rude and annoying customer service. Very unprofessional and apparently completely unorganized. Will never go there again for anything. read more

Cashier was more engrossed with her phone and texting than even noticing I was standing in front of her, waiting to check out. Sarcastic, barely said 10 Words, no smile. There was a person in roaming the store who appeared to be hiding more than working said nothing to me or anyone else.. ... just get the kiosk in here because it would've been a nicer checkout process without human intervention. read more

Had to take my pet in to get her shots. The vets were so patient and accommodating, the lady at the front was also very nice. Great hardworking staff here. read more

We are new in the area and needed to find a place to have our small poodle/terrier mix dog Lucy groomed. We chose Petco because it's a national chain and we've had good experiences in other locations. My first impression walking into the store is that it seemed very disorganized. It was hard to understand the flow to get her setup for the appointment. They did a good job with the grooming, she looks great. But they also put a choke collar on her and for the last 18 hours, she has coughed incessantly. It seems to be clearing up now but we definitely won't be going back. Not taking any chances. read more

2 stars because the other employees are wonderful it's just Sue in the grooming department is not friendly at all. I've witnessed on multiple occasions her be rough with the dogs and extremely unpleasant/ disrespectful to customers in person and on the phone. I would not recommend getting your dogs groomed by her either as majority of her work is choppy and she treats the dogs very rough. However the others seem super nice! read more

Wonderful location! Very knowledgeable staff! We have a crazy amount of pets at home always find something we need for them on our visit to this Petco! :) read more

Kait in the fish department is super knowledgeable. Has helped me with a variety of issues on several return trips. My cats also love the gear they carry. read more

I've had my dogs nails cut there twice and both times the grooming employee, Caitlin, (her name and photo are on the wall) was extremely rude. I was completely ignored for 5 mins while standing at the desk and when I finally asked if I was going to get acknowledged, she said she was going on break and left. The second time she was behind the glass grooming a dog. I could see that she was cursing, rolling her eyes and threw a brush (or something) across the grooming room into the glass door. This was all while a customer was in view.. what is going on while no customers are there?? Everyone else is very welcoming, but she clearly hates her job and lacks tremendously in customer service. read more

Petco customer for years and decided to try the grooming salon. Huge mistake. 9lb smooth, short haired chihuahua was billed as a long haired dog. Paid for the full service, including hypoallergenic fragrance free products. Our pup smells of perfume and will have to be rebathed, her ears are loaded with hair, and her nails are "ticking" on the hardwood floor. When I called the grooming salon to ask questions about the bill and grooming, the groomer was very valley-girl, short fuse, temperamental, and made no attempt to hide the fact that she was offended. She told me if I HAD to bring the dog in to get the mistakes fixed and the bill fixed, she guess she could do that. No thanks. The rest of the employees in this store are top-notch - kind, knowledgeable and always helpful. This groomer is not up to Petco standards and we will not be returning. read more

Nobody working the register and had to wait. Just like last visit. When the cashier did show up, she rudely snapped "line forms over here." I thought that was rude to me, but the woman at the front of the line didn't hear ask if she wanted a receipt. The cashier yelled the question with such a rude tone, the woman looked back at the rest of us with an incredulous and embarrassed look. As I was leaving the store, I heard her snap at another customer where the line formed. The woman was taken aback and started apologizing profusely to the man in front of her. It was very obvious that she had no intention to cut in line. read more

Better get HVAC checked. Is this location a franchise owned by locals. No corporation would let the air quality be so poor. Also they lost our grooming reservation and could not accommodate for 2 weeks. Grossly understaffed and building needs updated. In and out stickers on the doors were even cracking. They need a major update. Lost a long term customer. Not good ... how do I give zero stars? read more

We've been bringing our dog here for several years. I would compare them to the other big-box store (PET SMART), and state that service is more personal at Petco. Any questions I have, the sales staff is very helpful, and they take the time to take you to the section of the product you're looking for. We use the grooming service every 6-8 weeks and are happy with the service. Only gripe is turnover at times can lead you to have to re-explain what you want done (not huge, as they do keep notes). Check-out is usually a challenge due to a limited number of registers and cashiers (all that in-person service means they are away from checkout!!). read more

Recently my dog had a Friday 2:00 appointment at the Mechanicsburg Petco groomers. Typically, they are done within two hours. When I dropped my dog off, I was told it would be 3 hours because they have had a lot of disasters that day. By 5:00 I heard nothing from them. I showed up at 5:30 only to find my dog on the table and he was the only one. There were 2 groomers there, 1 working on my dog the other walking around the store. I was given a lot of apologies and excuses. The 2nd groomer then went in and worked on my dog as well, but I could tell she was yelling at the other groomer with arms flaying in the air above my dog. It was 6:00 when my dog was done. I paid for the grooming when I got to the store at 5:30 so I could take him directly home when he was done. When my dog was finished they offered me a discount for the grooming but unfortunately, I already paid. I was told that the store manager would be notified Monday about this and I would hear from them then or receive something in the mail due to the inconvenience. 1st of all, when I took my dog home, he laid on my lap in the car, something he never did. 2nd, when he got home, he went straight to his water bowl and drank like he was dehydrated. 3rd, I had to take him back to clean up his face and head because of a sloppy job. 4th, when I called about bringing him back, the grooming manager was short with me and not apologetic in any sense. 5th I still have not heard nor received anything from the store manager. 1. The groomers should call clients and let them know they are running 1-2 hours behind schedule and let the client decide what to do. 2. The groomer who was yelling at the other groomer should be held accountable for their behavior around clients' dogs. Of course, this would only happen if the manager reached out to me the following Monday and learned of this behavior. 3. The groomers should keep the dogs hydrated while they are there. I hold the grooming manager and store manager responsible for this issue as well as the groomers. read more

Standard Petco. Some of the high demand products sell out quickly. The truck comes on Wednesday, so if you go there on Sunday afternoon, they may be out of what you need. Again, this is only the high demand products. read more

Love the prices and variety of dog treats/toys.beds, etc. The grooming has good prices and a great variety of "special" scents. I choose this place over Petsmart. read more

What a joke! Was on the phone with a groomer, whose name is Sue for over 20 minutes on Monday to make an appt for my 2 dogs. While she fumbled around and told me pointless things I really didn't came to know. I asked for a Saturday appt on Saturday, waited all week to take them in. Arrive there for what was suppose to be a 2pm appt. And of course the 20 +minutes on the phone about what to bring and to bring both dogs at the same time and I had to listen to her tell me about the personalities of German Shepherds, FOR WHAT, no reason at all because she had made the appt for Friday @ 2. So if they are that incompetent is just setting up an appt, there is no way on earth I am trusting them with my prized possessions!!! read more