I've been with Salena and her team for over 10 years. By far the best experience I've had with any…read moreAuto insurance. The ability to reach out to a person who is familiar with you, your specific policy, and your insurance needs is a luxury you won't regret having. It's leaps and bounds above having to deal with some chatbot or call center to try and solve issues you're having with your policy. The team is super responsive and always very helpful, they do everything they can to get you the best rates possible and the service they provide is second to none. I highly recommend giving Salena and her team a shot at helping you with any of your insurance needs, you won't regret having them in your corner!

Miranda and the other female worker were very nice and extremely helpful ! We have lots of policies…read morewith them and wouldn't go to any other place. Thank You Miranda !

My Medicare Part D drug plan was going to double for 2026…read more My agent didn't warm me??? And then I met Alison. Wow She showed me the right away a good way to save the money and STILL have all my drugs covered.It was so easy,I was amazed and impressed! And I'm so relived that someone like Alison knows exactly what to do.I know I can talk to her whenever I need more help.

Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.

Great service and they treat you like Family Highly…read morerecommend Torres Insurance. Thank you Mary.

The BEST AGENCY and EXCELLENT CUSTOMER SERVICE. Special thanks to Maria Soto and Christal Martinez…read morefor the superb amazing customer service. Highly recommendable!

I have been dealing with getting new homeowners insurance for a few weeks.The carrier I was with…read moreover 20 years is leaving California. I trust Dave Ramsey and searched for a trusted agency recommended by Ramsey. I am so grateful I found Thousand Oaks Insurance Agency and especially Phena. She went far and beyond to get me the coverage and rate I was hoping for. I had no illusion that I was going to get rates anywhere near what I had with my previous carrier. But I was extremely pleased to get a great rate and the coverage I need. Thank you Phena for all the hard work you put into taking care of my homeowners insurance. I will highly recommend you to my friends and family. Mark Davis Lompoc

I filled a form for homeowners insurance on their web site twice in one week. Days later I got an…read moreactual email from Natalie to instead click on their "fast app" and fill out that form....which is exactly what I did, filling out a form and attaching my existing policy a 3rd time - just for homeowners insurance!!! Never heard back from them! I can only assume they don't need the business or are very unprofessional. I guess I'll stay with my current provider VNGO, at least they reply to my questions.

Ken really went out of his way to help me when I first got onto Medicare. He is a clear…read morecommunicator with good follow-up. I am very glad I chose him. Medicare is confusing enough without support. Thanks, Ken!

I worked with Ken Wood to get help with Medicare enrollment. I was extremely nervous and really…read moreneeded specific and clear help even to be on a Zoom call. I'm a retired public school teacher and I wanted to try to match the insurance I had in cA as a teacher. With his help I enrolled in a Medicare Supplemental plan with Anthem and then in a Medicare plan with a Humana prescription plan. This took into account my tiny budget and types of meds I use. I felt I had someone really experienced who accommodated my needs very thoughtfully and we got things done. I was amazed at how complex it is and Mr. Wood's throrough explanations even of how every part of Medicare works. He spent such a lot of time sorting it for me into understandable parts. Thanks to him and I recommend his service whole heartedly.

Their reps are amazing Danny has done well by me for over a decade now! Even with a 18 yr old…read moredriver.

Years ago I had trouble finding a company that would insure my home due to it being in a brush…read morearea. I called Crusberg-Decker, spoke with Danny and he found me a company that would insure it. That was over 12 years ago. After another home, multiple vehicles, boats, a rv. I am still using them. Always super friendly and reliable. Highly recommend them.