Ridiculous experience. I've been trying for months to get prescribed a specific medication that I…read morehad already discussed with the provider. At my first visit, I was told we'd likely be able to move forward by the second appointment. Instead, the process felt unnecessarily dragged out, because I am already full aware of what I have and what I need. By the second visit, I was told it might take "a few more visits," which was both frustrating and vague. He also suggested a bigger "evaluation" which is completely not necessary because again, I already know what's going on from previous life history. There were also serious billing issues. I was clearly told there was a flat fee per visit without insurance and that I needed to pay a set amount upfront for each appointment, which I did. At no point during those visits did they have my insurance information or did I agree to any different than the amount they specified. The only reason they have it now is because my partner later called to schedule a new appointment and provided that information. After the fact, they billed my insurance for those past visits--without my knowledge or consent--and then sent me an additional bill for $50 per visit, totaling $100. I never agreed to have those visits billed through insurance, and it's not fair to retroactively change how those appointments were handled and then charge me more. Communication was also extremely poor. We contacted the office multiple times by phone and text with no response--no returned calls, no replies, and no follow-up about scheduling another appointment. When I finally called again to clarify both the charges and schedule my next appointment (after waiting 2-3 months), the staff said they didn't know what I was referring to. I requested a refund for the unexpected charges, but it was denied. After months of waiting, I still don't have the medication I originally sought, despite clearly communicating my needs from the beginning. Overall, the experience felt disorganized, misleading, and dismissive of patient concerns. Not a good way to build trust or retain patients.

This is by far the worst psychiatric practice I've ever been affiliated with, and I strongly urge…read moreanyone considering them to look elsewhere. I began treatment with My Psychiatrist after an inpatient stay for a severe panic attack and was assigned to Dr. Dean Helseth. From the very first appointment, I felt dismissed and unheard. I explained that my current antidepressant wasn't controlling my anxiety or panic attacks. He told me to "wait 4-8 weeks" and suggested an as-needed antihistamine. When I explained I'd already been on the antidepressant for over a month and it wasn't helping with severe panic attacks like the one that led to the recent hospitalization, he abruptly accused me of seeking benzodiazepines -- something I never mentioned or asked for. I clarified that I wasn't asking for a controlled substance, just something that would help. He offered no alternative and simply refilled my prescription. Over the following months, he continued increasing my antidepressant with no improvement to my anxiety symptoms. He prescribed Buspar even though I'd previously tried it at the maximum dose without success, which worsened my depression and was discontinued. Despite explaining that my anxiety made it nearly impossible to leave the house and do things like work, grocery shop, or take my kids to the park, he kept offering nothing but an antihistamine -- a medication I later found out carries a significantly increased dementia risk with prolonged use. The final straw came when he prescribed a beta-blocker for my anxiety, despite knowing I had a preexisting heart condition. He assured me it was safe, but it triggered rebound tachycardia so severe I nearly fainted every time I stood up. Since leaving this practice, my new psychiatrist has actually listened to my concerns, offered appropriate treatment options, and prescribed a non-benzodiazepine medication that finally manages my anxiety and gave me my life back -- something Dr. Helseth never once mentioned. Regarding my panic attacks, both my new psychiatrist as well as my PCP, also highly recommended low dose alprazolam for my C-PTSD panic attacks to prevent repeat inpatient hospitalizations. They have never once made me feel uncomfortable discussing different options for managing my symptoms the way Dr. Helseth did. Unfortunately, the issues go far beyond Dr. Helseth. The staff at My Psychiatrist are disorganized and incompetent. At one point, I went without medication for a week and a half -- which caused severe reactions like brain zaps -- because my pharmacy never received the refill. Multiple staff members gave me conflicting information -- one claimed she contacted Dr. Helseth, another promised an "urgent" message and a callback, and a third finally admitted no message had been sent at all. I was told "urgent" messages actually take 2-3 days for the providers to respond to and since it was Friday, I wouldn't hear back until the following Tuesday or Wednesday. He also stated no one in the department could help me today, they do not have an answering service, and no provider had availability to see me the following week. They also rescheduled one of my appointments with Dr. Helseth without notifying me -- moving it up by a day but keeping the same time. I received their standard reminder text and assumed it referred to my originally scheduled appointment. Later that day, I got texts saying I missed my appointment. When I called, they admitted the mistake but still charged me and attempted to collect a $50 no-show fee. Lastly, I began therapy with Zachary Katz, but missed a session due to a mandatory work conference, yet they still billed my insurance $150 anyway. I've since called three times and texted their automated line to reschedule -- each time told my request would be forwarded to the therapy department. No one has ever followed up. This practice is negligent, disorganized, and lacks the professionalism and compassion necessary for mental health care. I would never recommend My Psychiatrist to anyone in need of psychiatric support.

Not much of a doctor based on my experiences. Makes you wait forever for a 10 minute visit.read more

Dr. Boutrouille is a superior Doctor, consistently professional, extremely knowledgeable of…read moremedications, as it should be since this is her area if expertise. Additionally she is an excellent listener, extremely caring. It has been said Doctors "practice medicine", Dr. Boutrouille KNOWS it OWNS it and is capable of actually making you better, and what else could you ask for than to feel better than you did?!

*****Warning****** I've had many years experience dealing with depression and anxiety and there's…read moreone thing that I have learned is that all physicians do not know the interactions of the drugs they are giving to you, one has to be careful. A lot of times the doctors attitude is that at the benefits outweigh the risks, so The bottom line is they could kill you. There's a good website where you can cross reference medication's drugs.com and it's always updated. and another thing, all meds wear off eventually

Never go to this doctor especially if you suffer from Alzheimer. Does not know what he's talking…read moreabout. Makes promises he cannot fulfil. Lies on occasion. His office people are very nice but this is the only positive.

I don't want to leave a bad review but I feel like this might help people who are seeking informed…read morecare. You won't get it here. Wasn't even there waiting 15 minutes and I heard the front desk ladies gossiping and talking about patients, immediately made me uncomfortable. But the worst part was the uninformed care I received. I didn't even mention self harm, and my doctor (Dr. Duran) explained tactics to avoid relapsing, assuming I had a self harm history without even asking. When giving a background on myself, I mentioned how one of my close family members is neurodivergent and she didn't even know what that meant...I had to explain it? How do you work in this field and not know that? I left this appointment feeling defeated and like I just entrusted someone I shouldn't have.

Mr. Carlos Gomez ACNP, Psychiatry Practitioner is an excellent nurse practitioner. Has excellent…read moreclinical skills, knowledge, professionalism and a wonderful sense of compassion. Mr. Carlos Gomez has helped me (Armando) and my wife Delia with our uncontrolled mental health illnesses. For the past 3 years he has stabilized both of us. Always been available. Very carrying. Has become a wonderful friend of ours. Where ever he is I and my wife will follow him. Please retain Mr. Carlos Gomez. Highly recommended. As a clinician and human being.

I would like to give a special shout-out to Dr. Robbins, Nurse Practitioner Kimone Edwards, and…read moreTherapist Corey Watford -- what an incredible team I have! Their care, compassion, professionalism, and dedication truly stand out. They consistently make me feel supported, heard, and valued. I also want to recognize the amazing front office staff, who are always welcoming and helpful. The entire team goes above and beyond my expectations, and I'm so grateful for the level of care and kindness I receive. Highly recommend!

I originally took my daughter to see Jackelyn Bhattarai. She's so personable, warm and caring. You…read morecan tell she really enjoys her career and working hand in hand with her patients. Recently I've worked with Daphkar Dubreuil following Jackelyn's recommendation. She's a positive and empathetic therapist. I've only seen her a few times but I can already tell we're a good fit. The front desk is always very responsive. If they don't answer the phone, they call you back right away. The practice is run by Dr. Robbin's, he's constantly researching new ways of treating his patients and thinks outside the box. No matter what your mental health needs are at Blue Umbrella you're in good hands.

This is truly one of, if not the most, horrendous medical offices in existence. After calling about…read more7 times (3 today in a row) I was finally able to get someone in the front office named Robin. I'm not sure if she knows how useless the rest of the staff is in general, or if she's just aware of the messages I've left the past three weeks begging for a prescription refill, but she was kind enough to offer immediate assistance. Besides that, I've been hung up on twice before I could even say "Hello" and if you leave a message, they will NOT call you back or help you. It's a shame that there are probably one or two good admins there that are being held back by the rest of their miserable and untrained staff. This isn't the first bad experience I've had with them and unfortunately it probably wont be the last until I find a new neurologist !

I should have known not to make an appointment here after reading the reviews here and on Google. I…read morefound this place online and made an appointment using their website. I showed up for my appointment, and it was canceled. Never called me or emailed me to cancel. I took time off of work as well. I wasted precious time that I could be waiting for another neurologist with a better satisfaction score. The parking lot was empty too. That should have been another sign to stay away.

I went to see Dr. Nelson Hernandez. Very attentive, seem to understand what the patient is going…read morethrough. Of course, is up to the patient to let the doctor find as much of information from him/her. Adresses questions correctly with accuracy and assertiveness, and when it comes to medication prescription he is also accurate. Very professional. I would definitely recommend him.

Dad has been client of Dr Mishkin for the last five years. When dad moved in with me I got rid of…read morehis original primary care physician and got dad set up with Dr Mishkin. While we dont see Dr Miskin very often we try to get dad in for an annual check up. Most of the time we see Dr Mishkin if dad has to go to the emergency room after an incident. Dr Mishkn is a quiet patient doctor and always listens to whatever is said to him. He seems very mild mannered and does a great job with dad. I am glad Dr Mishkin is my fathers primary physician.

Doctor Mishkin and nursing staff are fine. Nurse Anna does a great job and appointments are on time…read morewith wait time minimal. It's the referral dept. that needs to be revamped. I've had nothing but nightmares dealing with this dept. The latest was a referral that they knew about for 4 months. First of all, I had to file a complaint with Humana because the Doctor and nurse refused to make an appt. with an eye doctor in Network of my choosing rather than their choosing. (that got resolved! )They actually told me I wasn't allowed to pick the in network (Bascom Palmer #1 for 24 years in eye care) doctors. Not True according to Humana Gold Plus, I am allowed to choose in Network Doctors. Back to the referral dept. I called at least three times to get the referral in motion. No response other than when speaking to Stacy she said it would be handled. I decided to give her a reminder on March 17 th since my appt. was on April 1 2026. Got nothing but attitude. Next phone call was from Bascom Palmer (March 25))asking if I could please call Mishkin's office as the referral was not there and they had gotten no response either. I then called and sorry to say I was furious and wanted to file a complaint with Dr, Mishkin. The lady who answered was cordial and took down the info. Today, the day before my appt. I had to go in and pick up the referral. NO Phone call to let me know what was happening as requested. Not their responsibility Stacy said. I will be looking for another Doctor as this experience has been repeated over and over with this dept. Unfortunately, the buck stops with the Doctor for not being on top of this on going problem!