This service is excellent I highly recommend their company Peter Francis Geraci Law L.L.C I worked…read morewith Mario Arreola my Attorney was great and Issac Bell Thank you both for your help

I retained Peter Francis Geraci for my Chapter 13 bankruptcy in February 2023 and paid…read moreapproximately $4,000 for representation. Unfortunately, my experience with the Merrillville office has been consistently frustrating, disorganized, and unprofessional. My primary concerns include: 1. Repeated inaccurate and conflicting information Throughout my case, I was regularly given different answers depending on who I spoke with. Staff members frequently contradicted each other regarding important matters, including selling my home during bankruptcy, required documentation, motion fees, timelines, and payoff expectations. For example, when I asked about selling my home, Supervisor Rodney Greer informed me the approval process would take approximately 45 days and that certain motion fees would be deducted from proceeds after closing. Later, I was unexpectedly told I owed a $199 fee upfront, which directly contradicted prior information. Only after I challenged this inconsistency was the fee waived. I was also told by Rodney Greer in October 2025 that after selling my home, I would likely have enough funds to pay off my bankruptcy and receive remaining proceeds. Later, Lavita Ball informed me that I may not have enough funds to pay off the bankruptcy at all and might still be required to complete the full 60-month plan. This type of conflicting guidance created unnecessary confusion and anxiety. 2. Poor communication and lack of responsiveness It was extremely difficult to get clear answers or timely callbacks. Calls often went unanswered, messages were delayed, and I repeatedly had to physically visit the office just to get basic information. At one point, I went into the office simply to ask where to submit sale documents, and staff provided me with an incorrect email address, which delayed my transaction. Additional required documents were later requested only after I followed up myself, causing even more delays. 3. Unprofessional staff conduct Several staff interactions were highly inappropriate and unprofessional. During one meeting, a staff member responded to my financial concerns by asking, "Who don't you like? Who are you beefing with that you don't want to pay?" This comment was inappropriate, irrelevant, and unprofessional in a legal setting. On another occasion, when I called with questions regarding a court notice, staff member Camille asked me unrelated questions that had nothing to do with my case and appeared unable to explain basic legal documents or next steps. When I requested someone knowledgeable, I was either placed on hold indefinitely or given incomplete information. It was concerning to repeatedly interact with front office staff who did not appear knowledgeable enough to explain common bankruptcy procedures, court notices, or objections accurately. 4. Errors and delays during home sale process The sale of my home while in Chapter 13 was mishandled from start to finish. There were clerical errors in filings that caused objections and hearing delays, pushing back my approval timeline and putting my buyer at risk. My buyer's locked interest rate was close to expiring due to these delays, creating significant emotional distress and financial uncertainty. Even after my home closed on February 6, 2026, additional issues continued. My mortgage servicer later contacted me stating the payoff was short by $302.52, indicating funds were not properly disbursed. Despite notifying the office multiple times, I was repeatedly passed around without clear answers or resolution. 5. Difficulty accessing management Whenever I requested to speak with a supervisor, I was often told they were unavailable or given excuses as to why I could not meet with them. As a paying client dealing with major legal and financial matters, I should have had reasonable access to supervisory staff when concerns escalated. Resolution requested: I am filing this complaint to document the repeated misinformation, lack of communication, clerical mistakes, and unprofessional conduct I experienced at the Merrillville office. Bankruptcy is already an extremely stressful and vulnerable process. Clients deserve accurate information, competent staff, professionalism, and timely communication. My experience with Peter Francis Geraci, specifically the Merrillville office and staff including Rodney Greer, Camille, and others involved in my case, did not meet those expectations. I hope this complaint prompts review of staff training, communication practices, and case management procedures to prevent other clients from experiencing similar issues.