Always good service! Dave is the perfect manager or? Always helpful and a great attitude and most…read moreof all always in a good mood.

I have used West Side Service for almost 25 years and I'm happy to tell you…read more what a great place to get your auto repaired. Last week my wouldn't start and I called my auto emergency for help. Sam came and tried to start my car with no luck. I decided to have it towed to West Side Service and as Sam was trying to load it some rust fell off the underside. I told him to tow it over to WSS and let Mary take a look. Within 20 minutes I got a call from Mary saying the undercarriage was so rusted that they'd never get it on the hoist. In the meantime, Sam said he'd take it to his place and Mary told him No! She knew I had personal items that I'd want to get out of the car and Sam told her I could come get them at his business which was stupid because he's on 32nd Street. She immediately called me while he was standing there and told me what he wanted to do. I told her no way and she told him no, again, while she was on the phone with me. She said she didn't trust him and he was up to something. That was good enough for me and I told her to do whatever she thought best. He did leave without my car and when she called me back she said if I could get her my title she'd call a couple of scrap places and get it sold. My son got all my stuff out and left my title. She called later to tell me she not only sold it but got one place to up the price by $25.00. This is why I love and trust this place. They always do the right thing by their customers. I had no reservations about letting Mary handling selling my car because she and her employees are so honest. She took all my worries into consideration and at 73, I never gave any of it a second thought. If you're looking for a trustworthy service for your car....go to West Side Service.

Quick and friendly! $44.99 for the basic oil change (Plus $10 off for being a first time customer)…read more Filled my tires, topped of fluids, cleaned the windshield and greased the door joints.

I went into the location this morning on 28th street in Grand Rapids Michigan. I wanted the classic…read moreoil change, I was told they didn't have my oil and I would have to go buy my oil and come back and still pay the full price for the service. Then the worker said that I had to get the premium because they have my Oil in that teir. They didn't check any of the things in the premium package, and they didn't even give me a sticker for my mileage to get it changed next. Is this normal for your company? It seems like a scam. If I'm paying for a service I expect it to be done throughly. The guy didnt even put down the correct mileage I had, and I had to make sure he wrote it down.. On their website I paid for a full service after being told to go buy my own oil, and then being told I had to pay 100$ for the other. No sticker, NOTHING checked. Nothing filled not even the tires or anything checked. This is false advertising and I don't feel comfortable coming to this establishment. I. No tire pressure, no washer fluid, didnt even check my lights. I don't appreciate being taken advantage of and being told lies because I am a woman. I know what goes into an oil change and the men there trying to tell me I needed "Buick oil" and it needed to be order is not correct, any person with basic knowledge of Cars knows Buick doesn't even make oil.

I have been to Muffler Man twice in the last 2 weeks. My car car needed exhaust work. They…read moreexplained and showed me what was wrong with my exhaust, gave me a quote. They didn't pressure me into getting the work done, they said it was up to me. It only needed mufflers.The price was exactly what was quoted. My wife's car was making loud noise. She got a quote from another service station, $200 to fix. I brought it to Muffler Man in Ionia . They put it on the rack and showed me where the exhaust manifold was loose. All they had to do is just tighten the bolts and it was fixed!!! These people working at Muffler Man in Ionia are GREAT. Thanks again guys!!!. Dave F

DO NOT DO BUSINESS WITH MUFFLER MAN!! HEED MY WARNING-I would never do business with Muffler man. I…read morewent to get a shock fixed and the owner was being nice and threw in an oil change for me. I at first said no but he insisted. Which it was nice of him to want to help me out. I waited quite a while then decided to take a quick trip to meijer (my mom came and picked me up). About 10 to 15 mins later we are back and my car was parked outside. I went inside and grabbed the keys to start my car up. It sounded like a go kart. I was going to go around the block to being it back. My car didn't even go half a block before it stalled. Started it again and got myself out of the road. Checked the oil and there was absolutely no oil in my engine. I took a picture and called them up. They came down and put oil in my engine and apologized up and down. I get people make mistakes. How muffler man handled the mistake is is where the problem lies. They did nothing but give me a free oil change voucher and told me to come back of I have any issues with the vehicle. They also told me no damage was done to the engine. Which is 100% lie. All I wanted was my engine replaced with one that had similar miles to the one I had in my car (i blew my engine because I had very little oil in it and had to replace it.) Muffler man should have replaced the engine and let me have the work done where ever I wanted and they should have provided a rental vehicle for me to use while my car was getting fixed. It wasn't my fault they did what they did. I wasn't going back to there to have muffler man touch my vehicle. That isn't being mean to the employees, the business in general I would not step foot into even if they were the only mechanic shop within a million miles. DO NOT DO BUSINESS WITH MUFFLER MAN!

Omg they were so quick and helpful! I had my mufflers clap…read morebreak or something. As soon as I pulled in they took a look at it and said they could fix it right away. I would definitely come here again they had a great price, quick service and they were super friendly!

This place is a great value. I come here for used tires and they always take care of me quickly and…read moreprofessionally. The prices are unbeatable and the workers are nice.

My car suffered a complete front end failure this morning. I had it towed it to Veenstra's at 10…read moreand they had it fixed by 3 o'clock. Unbelievable. Same day. They even plugged it in to charge it while it was waiting for me. Wow. Just wow.

Veenstra's Garage does EXCELLENT HIGH QUALITY work! I definitely recommend them! The staff are…read morealso great!! Good customer service!

I have been having my Audi's serviced by Auto Emporium for over 30 years. Kent is a true artist on…read morediagnosing issues and repairing them fairly. I don't feel like I ever am getting taken advantage of. I always tell him, "You're not the cheapest guy in town, but you are the honest guy in town". Which is high praise in the repair world. Family owned business that really does a nice job with your car. Thanks AE.

another great experience with them. had an oil change, coolant leak and an odd engine noise…read moreaddressed and fixed. reliable service and reasonable pricing. thank you again!

I experienced excellent and quick service, needing to get a full auto inspection before my…read moredealership warranty expired. Not only was I gotten in same day, but it was ready to be picked back up good as new before closing time, with no problems they gave no charge, that's great customer service in my opinion and why I regularly come back here.

The mechanics put in a new engine in my Jeep Wrangler. The car is now misfiring and has a…read moredriveshaft vibration. The Jeep check engine light is on now. I had it there twice to diagnose and they told they didn't have the ability to read the codes. The Jeep didn't have these issue prior to having engine replaced. The manager told me to have Jeep dealer read codes and get back to them. Then I was told they couldn't work on it unless I had them update software in the computer. I spent $4000 there on labor to have motor installed I expect they would diagnose these issues before giving my Jeep back. I was wrong! Now I have to go elsewhere to get these issues corrected. I don't think they have the knowledge to work on newer cars. Beware of this business.

Real pro auto is trustworthy, reliable, communicable and so helpful. I've had two different…read morevehicles that are about 10 years old and they are thorough in their diagnosis and offer suggestions of potential issues and if this is an immediate concern or can put off for a bit.

The old service manage Vince worked with my father years before and was honest as the day was long…read more I never knew he worked with my father until I told him my father was a mechanic for almost 50 years and I told Vince where he worked. He retired. I do most all of my own vehicle work, but on occasion I used to go to Real Pro Auto in Wyoming. I had my truck in there the last time I went to Real Pro Auto in Wyoming. Before my truck was off the lift I asked the mechanic and service manager if they could give me a price on the exhaust manifold getting replaced, and only the exhaust manifold, I could do all the other work myself. The service manager and the mechanic immediately told me they would have to replace my whole exhaust system, and it would probably be over $3,000. I knew better, and I knew they were just trying to up-sell me. I always laugh when any shop gives me a list of things that need repair, and I know 80%-90% of those things have just been done or are not bad enough for me to worry about yet. After they told me that they would need to replace the whole exhaust system, I asked them "Why would I need to have the other exhaust manifold replaced, it isn't leaking, and why would you have to replace the whole exhaust system and not just what I was asking you to do?" The both said that they would only replace the exhaust manifold if I agreed to replace every single exhaust piece. I know the talk from service managers, and mechanics, I grew up knowing many because of my father. They give the customer a big list on what needs to be done, or things they think up, even if they don't ask for it, then hope the customer is dumb on vehicle repairs and believes that everything needs to be done ASAP in their shop. I was so pissed they wouldn't budge at just fixing what I wanted fixed, and leaving the rest for me to fix. It wouldn't be a safety issue, it wasn't a request to get rid of the Catalytic Converters, (Which I know is illegal for them to do). I could buy OEM parts to replace my whole exhaust myself for under $675 if I wanted to. In there defense I know I would need to figure in the cost of the hours of the mechanic if I agreed to have them do it. But $2,325 of mechanic hours, and $675 or less for parts??????? I don't think so. I will just say this, I met the owner John many years ago, and he seemed like a nice guy. However, I truly think he hired the wrong people after Vince left. Maybe John gives the service managers a bonus if they bring in more money than his other locations, who knows, seems like it though. Maybe John should look at reviews before and after Vince left and compare them. I would bet he will see the reviews hit the floor after Vince left. After my last visit at Real Pro Auto in Wyoming I got an automated text by John on my other vehicle needing something in regards to work. How would he know? They seen the other vehicle 1.5 years before, and never after that. Then I got an automated text another month saying it was John, (I knew it was a automated text), and that one asked me why I haven't been there in a while. I almost replied, however I know he can't be at all three locations all the time and probably has no idea what goes on during most of the day in all locations, so I ignored that text instead of complaining. Now I am warning people, Real Pro Auto when it was smaller with one location was great, now they are bad in my opinion.