We started our renovation 4 years ago. Our house was about 40 years old when we purchased it. This house has not been taken care of since being built. I am not as emotional about what happened anymore. After all it is just a house, our HOME we love and just a lot of money that we are working hard for... But I would like to share our experience with other people and hopefully help them to avoid the mistake we have made. Here is a summary of facts to make a long story short... My biggest mistake was to think that the roof should be done last after we had to: * Change all windows in the house, * Fix the rotten foundation, * Do all carpenter's work that was very much needed, * Install rain gutters, * Paint the house And then * Put the roof on, almost like a crown on the princess.... Another reason, I had thought, if the roof was done last, painters and window installers will not walk on the brand new roof and will not damage it... Guess what?! After all the hard work had been done and over $50,000 spent for outside renovation, we finally invited the well-known Peterson Dean roofing company to: * Splash tar all over freshly painted walls, just installed expensive windows and a $500 each new screen door! * Make deep scratches on multiple brand new windows and new screen doors with items falling from the roof! * Bend with the ladders and somehow puncture newly installed metal rain gutters! * Re-roof at first low level and then drag super heavy boxes with nails and shingles on freshly installed roof to work on the SECOND LEVEL!! (Total Crash for my idea to avoid extra walking by painters and window installers) * "Sprinkle" hundreds of dangerous sharp nails all over our property. When we tried to contact Customer Service to stop this abuse and absurd conduct we got only an answering system and calls were not being returned. In addition, Petersen Dean to save money sent only ONE WORKER to do the entire roofing job! And that worker could not speak English!! Not even a little. We have addressed to him our huge concerns about the damages he's making and received no consideration but a lot of attitude! He pretended not to be able to understand. We should have sent him away until they contacted us. One more fact. Our neighbor across the street hired them as well. So they "forgot" to re-roof one big section of the roof and never returned to finish it. It was a huge mistake to hire Petersen Dean to replace our roof! We are NOT recommending this company. Stressful and disappointing. Waste of money! read more

They did vc a terrible job on my roof. After calling them back to fix errors mistakes I can't list them all. Unfortunately I didn't know that they failed to put roofing material on my lean to shed attached to the house, like I was promised. All that was done was black tar paper, no shingles. They will make all sorts of promises then forget after you sign the papers. If you back out they keep your $1000 down payment. I wonder if my warranty will be honored I just hope the roof lasts read more

I have been requested some information of my solar system for a week, nobody has replied yet. I call 2 times a day and even talked to a girl who's handling my case, still no response at all. BAD BAD customer service. DO NOT do business with them. read more

Absolute worst company. Started the process in Oct 2019 and as of Feb 2020 I just cancelled. Excuse after Excuse after Excuse. Blame snow yet we have had a fairly dry winter. Email to get updates because they do not keep in contact with you and you hear back once and done. They said it would be done in Dec. it's Feb and have not heard from them in two months. I emailed to cancel and no reply - typical. Pick another company. Horrible service at Peterson Dean. Just Horrible. Stay Away!! read more

Dealing with this company has been really bad. All I am trying to do is get an estimate. I talked to one of their reps about a year ago and discussed what I needed and gave him the information he needed to come up with an estimate. I never heard back from him. I had his name and number but figured if he didn't call me I didn't want to do business with them. Now fast forward another year and I get interested in solar again and get hooked up with another PD sales rep. Gave all the same info and he said he would get back to me that afternoon or the next day for sure. Well folks, that afternoon went by and the next day and have not heard from him. Of course, if I ever do get an estimate from them there is no way I would accept their bid and enter into any kind of contract with them let alone allow them to work on my house. I have no dog in this fight, only reporting my personal experience to share with others. read more

So i use Yelp for recommendations. My bad. I don't see how this company ever got more than one star. Granted i need a small job done, i still wanted a little respect. I called two weeks ago for an estimate on the repair of a few tiles that fell off my roof, after reading the whopping 5 reviews that all spouted off about how great PD Roofing is. No one called me after a week after the promise someone would call me "within a few days". so i called back and they saw my previous request for an estimate (I was glad to know i hadn't lied about it) and promised someone would call me back by the end of the day. That was Thursday August 23, 2018 and i write this on August 25. I guess a company can get so good that they don't need the small jobs anymore. Good for them. But their business is feast or famine and i wont be around for PD in either. read more

Contacted the company in January. They responded right away and answered all of my questions. They also had the best price so it was an easy decision. Had a 2 man crew come by and the roof was done in no time. They cleaned up all debris and I hardly noticed they were there. A fantastic job. Highly recommended. read more

We moved to Carson City in April and contacted painters, roofers, gutter replacement companies, tree trimmers, carpet cleaners, landscapers and PetersenDean for solar. We have had everything finished except for the solar. Another call to them in July resulted in someone coming out to measure and evaluate the roof, which was being completed. Previously the estimate was done via satellite. We began asking about the project in August and were informed that the city of Carson City was responsible for the delay because new plans were needed and those plans were submitted. We heard nothing else and phone calls were voicemails. In November we finally reached Krystal who told us that the city of Carson City was responsible for the delay because new plans were needed and those plans had been submitted. Because we were eligible for a tax refund the work had to be completed 2019. I escalated the phone calls to any manager/owner/supervisor, higher than Krystal. NO ONE ever returned those calls. After listening to every problem and excuse Krystal could come up with we decided to cancel to work order and requested a refund. We are now 36 hours away from 2020 and we do not have solar and are still waiting for our $10,000 to be refunded, but cannot be until Krystal sends us some paperwork. Whoopie, more voicemails. PetersenDean does NOT have an office in Reno. It closed in June/July. Krystal is located in Las Vegas and quite vocal about how overworked she is. We have lost our tax refund, interest on $10,000 and faith in PetersenDean. Had we been told from the beginning that we would not be dealing with local talent we could have changed then. I cannot score them a zero but I can advise you to NOT to engage with that company in the Reno area. read more

We would NEVER recommend this company to anyone. Our Roofing journey started back in May of 2019 and during the course of the next 6 months was transferred to 3 different Account Managers who had no idea what the last person had done or even talked to us about. At one point I asked, don't you have a file for us, and was told they can't find it. Then I tried to get a summary of costs proposed because we did have a few changes from start to finish and all I would get is a DocuSign email with a vague change order with more costs. What started as a $16K job ended up at just under $20K. The communication and follow through was horrible!!! Fortunately, the company they subcontracted with to actually replace our roof was great but I would never go through this Agency ever! Save your money and go direct. Very disappointed and frustrating experience. read more

Deep knowledge, excellent customer service and a quality project. One of the best outfits I've ever worked with; 5 stars doesn't do justice.

I'd like to start by recommending Scott Gage, who was the salesman for my roofing project. He answered all my questions quickly and accurately. Due to bad weather in the spring of 2018, my project changed dates frequently but eventually they got around to me. The crews were professional and suffered through some hot weather, but did an excellent job overall. The cleanup they did each day was really good, so I didn't have to worry about stepping on a nail. I had some difficulties over who to call, since there are a lot of hand-offs to the next group. The date of the whole job starting was pretty much a mystery to me because the dates would change or get pushed back because they had to finish previous jobs. I expected this and soon learned to just make phone calls until I reached somebody who could answer my questions. Eventually I found that calling Scott Gage and enlisting his help was my best course of action! He could find out anything about my project, even though the sales part of my roofing job was long over. I would recommend that you be around during your roofing job, and not go on vacation. The noise wasn't all that annoying like I thought it would be - I didn't even need my headphones. But I always had questions that needed an answer from a supervisor, who was not always on site. The job took about 5 days and looks superb! I ordered Golden Amber roof shingles (light tan) and after the roof was finished I noticed that the temperature inside the house was considerably cooler because the tan shingles reflect lots more heat than my previous blue/gray shingles. This is exactly the outcome I was looking for. No more worries about shingles blowing off in the next windstorm either! The very long warranty period gives me peace of mind, but I decided to save some packages of shingles that were left over. That color might not be available at some point in the future, but I decided to store the shingles, just in case. Nancy Hesler Reno, NV. read more

I saw Peterson Dean Solar at the Home Show in Reno. I spoke with the sales person and he eventually came out to my home to talk to me about installing Solar. I live in a manufactured home. In Nevada it requires a special license to do any construction on manufactured home. They quoted me a reasonable price and we started the process. This was in March of 2019. Sales person called and said they couldn't put it on the roof because it was a manufactured home and would not hold the weight. At this point I think they found out about the license and they didn't have one. So the sales person came out and we figured out where to put it on the ground. Didn't hear anything else. in November I called them, left a message, no reply. Called again in December, was told someone would call me right back. By now they have pushed the loan through, now I am making payments on something I don't have, needless to say I was very mad! I also received and call from someone in the County offices asking for a Certificate of Elevation, who has that? I had one from when the house was put in, but was told it had expired! Really, the property has not moved, hasn't gotten taller or lower! How can that change? Called Peterson Dean back on January 6, was told they would call me right back. No call? Called again and spoke to someone with a brain, a lady named Becky who gave me her personal phone number and said if I didn't hear right back from her, then call her. The next day my sales person called. By this time I just want the hell out of this nightmare. The sales person was beating around the bush trying to tell me they didn't want to install, so I told him to stop the whole thing as it was just a nightmare. So they sent the money back to the finance company, but I still had to call and close the account and request my refund. All this reflects on my credit rating, as you can't put a note on the closed account saying that I got screwed up this this stupid company So all and all, if you need roofing or solar, find someone else to do it! This company has the worse customer service on earth. I feel sorry for the Sales person as they left him holding the bag and hung him out to dry without batting an eyelash! During this whole mess I am hearing nothing but back about Petersen Dean. I should have checked Yelp first. read more

Bad experience-had an appointment for a quote on a Sunday, which impressed me at first, but then the guy coming out said his Sundays are normally blocked off so he doesn't know how this was scheduled. We rescheduled and he had another excuse to not come out. Definitely not going with this company! read more

Many thanks to Shawn O'Meara and crew at PetersenDean for great job installing over 500watts of solar on our Dutch Star Motorhome. Job looks great and performing even better than expected. Highly recommend PetersenDean if you're thinking solar or need a new roof. GORDON & Gail, Reno, NV read more

Please read this if your looking into a solar system. I recently had PetersenDean put a solar system on my roof and felt compelled to write a review. Let me start, I consider myself a reasonable person and have only ever written 1 other bad review. But I feel compelled to help my fellow consumers. If I could turn back time 6+ months I would not have picked Peterson to install my solar system. I had 3 companies bid the job in the beginning and went with Peterson because the cost was about the same as others and they installed my roof so they would warranty any leaks or roof damage if anything came up. That was a big deal for me. In hind sign I have very little confidence in the system at this point and am really disappointed by how everything was executed. I will go over the issues that happened to me. Timeframe- much longer than they promised at the sales visit. Incentive (NV Energy portion)- Ended up being about 20% less than the proposal after everything was calculated. I am OK with this because I feel the other companies could or would have had the same things happen. The things that I found extremely concerning are as follows. Install Layout: If I had not be on site when they laid the system out they would have put it on the wrong roof! I literally stop the crew doing the layout and had to walk then through the blueprint they had. Actual Install- My biggest concern. Electrical- Major issues with how the electrical portion was installed. NV Engery had to rewire the main shutoff-done incorrectly. Exposed wire termination in the attic, a number of trips back to make things right. FYI they fired their electrician after my install. Structural- They need to hit rafters in your attic with large lagbolts for the aluminum runners the panels sit on. I inspected the attic side and a large percentage of lag bolt didn't land in rafters/studs. Just in plywood, I'm nervous for the next big wind storm. They stated they install additional lag bolts but have recently removed a tilt in problem areas then they blatantly lied. Panels- Were installed not flat (looked live a wave on the roofline). I had to complain about it, PD said it couldn't be done (to hard to get level) initially and it took the crew 10 minutes to fix in the end after I told them I would go up and straighten it out. Panel Wires- Failed inspection first round because they didn't tie wires to the panels and were laying on the tiles to get abraded by wind. Inspector rejected it immediately. Vents- I don't feel these were done to code. We will see if I get water, snow ingress this winter, or mice running down them. Update- I had both mice, water and wind ingress in two vents they modified. Roof- Tiles were broken and they didn't fix all of them, had to clean up trash on the roof after install. Process- Labeling for code was a joke. Took them multiple visits to get write. It almost seem like it was this companies first install. Pretty much everything about the process made me question if spending $30K with this company was the right choice. I have very little confidence in the long term quality of this job. I plan to report back after 1 year. Update: 6 months in and the system is not producing what they promised AND I have had leaking issues on my roof that PD still have not come out and fixed. I spoke to three separate inspectors about some of these issues while they were at my house (Fire, Washoe and NV Energy). All three of them told me the best installer (that they see when inspecting) is Solar City/Tesla. I almost went this route and wish I had read a review like this, it was the same cost but I worried about Telsa at the time. I hate doing this (bad reviews) to companies, but this has been one of the worst consumer experiences in my life and its my home and cost a LOT of money so it has really impacted me and my opinion of PD. I really hope PetersonDean get this stuff fixed because I want them to be successful in the Northern Nevada market. read more

Don't bother unless you need a complete re-roofing job. They can't be bothered with small jobs.

Great friendly and professional installers. The work exceed expectations. The price was great and we now have a great looking new roof.

I also had my roof replaced by PetersenDean. Administratively, permits, etc. went smooth. However, the quality of work falls fall short of their advertising claims. Attention to detail isn't there. Many excuses for the imperfections, but no corrections. Since have had two other licensed roofers involved in the corrections that PetersenDean was unable to address. Add insult to injury, the other roofers would have done a superior job for thousands less. Lesson learned. read more

NOT IMPRESSED... Process has taken over 5 months from the initial call and sales pitch. At first it all seemed so easy, timely promised, priced fairly. Then months go by, 'schedule is full' now and when it is time to install the once 3 days is now over a week with the roof done, but the gutters weeks out. Oh.. and the initial price was not correct. An additional $1000 is due because the measurements were wrong... and that is MY problem? Needlessness, we STILL don't have a completed job and will not recommend this company to anyone. read more

I had my roof replaced by PetersenDean in June, 2019. I had several bids. One was $12000 more than PetersenDean. I am extremely pleased with their work. I had the roof, gutters, and downspouts replaced. The complete job of Tearoff of old shingles, putting on new shingles and flashing, new gutters, downspouts, and complete clean up, took about 7-10 days start to finish. A supervisor came by almost every day to inspect the work. Since we signed a contract last winter, they were very flexible for when we wanted the job to begin. I recently received a warrantee certificate in the mail from company who manufactured the shingles. I never received one of those before. I highly recommend you get a bid from PetersenDean if you need a roof replaced. read more

From the first contact they have been great. Mark and Brandon always made me feel like I was not bothering them no matter how many questions I asked. They took care of every from the permits to the dumpster showing up. They sent a two man crew, Raymond and Jacob, who were outstanding. They were concerned about staying out of our way as much as possible and cleaned up after themselves each day. I couldn't be happier with this stage of the project. I look forward to the solar going on next and will update when the new crew completes that job. read more