I really liked them when you are working with them and installing. After having them for sometime…read more You realize how young and naive you were once. As I never realized or thought to hire an electrician to ensure everything is OK. Now we are here and out of warranty for bad installation. It cost a pretty penny to make sure the house is going to be safe. The solar electrician we worked with asked why we went to them. Rather than the company that installed our solar. Long story short. They dont have the talent to support. Took a few months of back and forth to get no where. Its a bit disappointing. Sales team are so good to make things look like it was so worth it. Either way. The people are good. For when we worked with them, they had good ratings. Next time, I'll do better res w arch for companies if I proceed to move towards sustainability again. I was hoping it would be a good relation for the long term. We still have them. As the solar panels are awesome. Just sad to know that they didnt really have the appropriate talent or knowledge to ensure they were following best practicing for the electrical aspect. The most important side. So FYI they did installations through a third party and they are G3 solar. Reno Solar is just a sales company with members who probably know nothing g about the installation process. They have been in comms with us. Just overall I give them a 0 for safety. 3 for friendliness. 2 for knowledge. I would rate them lower on yelp, but I did like how they worked with us for the install, prep, and attempt to navigate the wiring concerns that a non solar electrician saw. He wasn't even an expert on solar. He even noticed. Either way. If you want solar. I suggest you go to a different company who has trusted members within the solar installation process and properly skilled electrical members.

Got a quote originally from Jory, went with another company due to a better price and my gut…read moretelling me something wasn't right. My system was installed quickly and efficiently with absolutely no hiccups. Wanted battery back up so I left a message for Jory and got crickets. Oh well, there's lots of other companies out there. Based on some of these reviews, glad I went a different direction for solar.

I called in to see about getting someone to look at my SolarEdge inverter as it was spiking and…read moredropping intermittently throughout the day when collecting solar energy on the app. He gave me some straight up advice, and some additional information about possibly expanding my system when I asked about it, as I have a Rivian R1S EV. He wasn't pushy while on the line to get a sale and I really appreciate that service from the person I spoke to. Thank you. I am now strongly considering an expansion and possibly a battery to help offset incoming power bill increases due to data centers causing bills to go up for everyone in the AI "gold rush" that is about to happen in society. Thanks for the great information and I will likely be back to purchase if we go that route.

Very responsive to helping fix my soral system. They are local which I appreciate and their…read morecustomer service folks (Krystal) were great. She helped me get what they needed to get the work scheduled. I look forward to seeing the repair folks look at the system and helping me get full production. Again- great customer service!

This is a 6 month AFTER installation review... OK,, everyone expects friendly and professional…read moreservice from all employees of a company trying to get your business; so,, everyone I had contact with at Sol-Up went beyond this expectation !!! Matt, the sales Rep was my first contact. He explained everything, and, it all worked out just as he said. He said Sol-Up would take care of everything, and they did ! Permits, city inspections, electric company inspections, HOA paperwork and of course the installation itself,,, they take care of everything; they even paint the exterior box to the color of your building !! And the Powerwall 3 is a marvel of convenience and engineering. A lot of thought went into its design.. After 6 months,, I'm still impressed !!! Now,, my motivation to have solar installed is the electric company itself. You see, I could not understand why my home lost electric power when there was a fire/disturbance miles away. The electric company Rep told me their power transmission system was singular, they don't have the capability to shutdown individual power lines,, they have to shut down everything !!! So, the Powerwall 3 allievates their antique system with that shortcoming since I now have battery backup power for my entire house !! I can't recommend Sol-Up high enough, 5 stars isn't high enough !!!

The field installers do good work but the office and managment people are a complete wreck.read more

I needed to have 2 end solar panels taken off my roof, so I could have…read morea leak repaired. I contacted Great Basin Solar and was given a quote of $1050. I was told that it would be a teardown and rebuild of the 2 solar panels. In fact, when the 2 guys got here it only took them about 20 minutes to disconnect the 2 end panels and put them on the ground. After the roof was repaired, they came back and put them back in place and reconnected them. This took another 20 min. The right thing for Great Basin Solar to have done would be to adjust the cost do to the limited amount of time the job really took to complete. I will say that the 2 guys who did the work were great and easy to work with. The cost of this simple job cost me about 5% of the total amount I paid for the whole solar system. I would not recommend Great Basin Solar.

We hired Travis to design and construct our Solar system, based on good reviews online and his many…read morepromises of expertise. Travis faked his way along, until I paid him for the design and permitting phase. Then he ran off, ignored our project, and failed to complete the required HOA permits, failed to complete the solar system design, and failed to apply for County building permits. A real scoundrel, not to be trusted. We filed detailed complaints with the Nevada State Contractors Board, Better Business Bureau, and his Bonding company. All of whom said we need to sue him in court. Warning: when his lips are moving, you know he's telling false stories. Same for his slime-covered attorney. A nasty company.

Found another thorough and lower expensive place, but they were very kind with their offer at…read moreBattle Born electric.

From the owner: At Battle Born Electric & Solar, I bring 12+ years of hands-on electrical experience to every…read moreproject, with a focus on clean, reliable work that’s done right the first time. I was born and raised here in Reno, and I take pride in serving my community with honest communication, sharp attention to detail, and work that passes inspection and looks good doing it. Whether it's a panel upgrade, solar install, remodel, or service call, I treat every job like it’s going into my own home. Local, licensed, and Battle Born built.

1 Star feels generous for this company given my experience and their fraudulent sales tactics. The…read morebottom line is this company does not stand behind its product. We purchased 27 "High Snow Load Rated" panels from this company and 100% of them failed. The warranty has specific exclusions requiring you to shovel the panels despite some of them being located some 30 feet above grade. We were able to shovel half of them, the other half were inaccessible. All of them failed. Their response "file an insurance claim". They do not disclose their 15% loss experience in 2017 nor will they disclose their loss experience in 2022-2023 which was much more profound than 15%. The bottom line: it's absolutely fraud to sell "high snow load" panels in Lake Tahoe and then do nothing to support the product. Do not buy anything from this company. Disgraceful.

This company has been fantastic to work with. When the company that installed my system pulled out…read moreof town six months later they came to the rescue and worked with the inverter company and the panel company to help me through some painful times. They are extremely responsive and the guys that come out are very informative and explain to you what they're doing and why they're doing it. I would highly recommend this company.

I also had a negative experience with Tesla Solar and I wish more people would post their reviews…read moreof their experiences so that I wouldn't have made the mistake of using Tesla and instead gone with our local solar company, Great Basin. First, my interactions with the Tesla team was positive once they got past missing their assessment appointments or their constant rescheduling. But I didn't much mind that because I know how short staffed and busy companies are. Once the assessor showed up, he was great and helpful. He didn't make it seem like a quick process. He said expect it to take about four months once we submit all our paperwork. Great! It was really fast once all the forms were submitted on both sides. Then, out of the blue and a month earlier than expected, we get a call saying the solar panels can be installed. Amazing!! The installers were fast and professional. The panels look great! The city inspected and signed off within a few weeks and I was excited to think we'd have solar running in only three months from when the process started and we'd be enjoying that lucrative summer sun! But nope! A big NOPE!!! Once the city approved the permits and we paid Tesla $31k, we never heard from them again. It has been now two months the roof weights, solar panels, have been installed and if the PM, who apparently lives out of state, does respond, his responses are, "we are backlogged" or "60-90 more days." Tesla is unethical, unresponsive and once you pay them, they don't care about you at all. On top of that, our go to electrician came out to install an EV charger this week and he inspected the Tesla battery and electrical work and said it was not good and was shocked the city of Reno's inspector approved and permitted it. Which made a very frustrating experience with Tesla now more frustrating. Do NOT use Tesla! Go with Great Basin. I am so over anything Tesla, we went with the Ford MachE for an EV over the Tesla Model Y.

We've been "working" with Tesla Solar for almost a year now, where "working" is defined as we get…read moreanother excuse as to why things aren't moving forward every few months. The latest snag is that they're asking me to get engineering documents for our roof. These documents are public record and can be downloaded by Tesla (or anyone), so I told our project manager (Torri) that and she canceled our order and made us eat the deposit. I have a 2013 Model S and I've steadily watched the service attitude and capability decline over the years to the point at which I would not buy another Tesla, and I definitely would recommend looking elsewhere for residential solar.

SMS Energy did an amazing job on our solar project. Tyson from their sales team was phenomenal and…read moreexplained everything in detail. SMS partnered with Titan Solar Power on my project for the installation. We had (36) panels installed as well as an EV Charger in the garage. Now we power our EV with the sun! Win/Win! I cannot say enough about the SMS and their team. SMS handled all of the communication with Titan and kept me in the loop every step of the way. I would give SMS Energy and Titan 5 starts! Thanks SMS Energy!

SMS Energy did a great job. Our sales rep AJ was amazing . AJ made the process easy to understand…read moreand was with us every step of the way . The project was finished quickly and we saw savings right away. Thank you SMS Energy ! We made the right call switching to solar !

Good company. Sean, the owner, had his team install a Generac standby gas generator for my mom's…read morehome. Very professional from the drawings, pulling permits, and installation. You can tell by the conduit bends that they really take pride in their work, making the install look appeasing and your home. Sean also did some small projects around my home too, including the installation of some exterior Ring cameras that were on the second floor, and I hate climbing heights. I all, I had a pleasant experience with this company and I'm already looking forward to another job I have after Christmas. Thanks, Sean.

We discovered Shawn and his amazing Aspen Electric team during the winter of 22-23. We live off…read moregrid north of Bridgeport, Ca. We were without consistent power other than a portable generator for over 30 days when our batteries, inverter and generator failed. That's when we learned of Shawn and his team. Aspen successfully converted our solar system in the middle of a horrid January, 2023 to a Fortress lithium battery system. Later that year, they installed a new Solark inverter system. On 3/6/25, we lost all power with an alarm on the Solark inverter. i contacted Shawn who put me in touch with his incredible employee, Vince who called within an hour to help troubleshoot the system. He asked me questions to understand the situation and said he would be out to assess and hopefully repair, 3/7/25. Vince arrived and within minutes diagnosed the issue and made the necessary repairs. He even allowed me to video a tutorial on what to do if we are ever faced with a failure again. Before I retired I was in the customer service business for over 40 years and have to say I have never met a vendor and team who cares about their customers in the way that Aspen Electric! Living completely off grid has its challenges, but I rest easier knowing I can count on Shawn, Vince and the other members of the Aspen Electric team! Maree Elana

Fantastic company, amazing customer service they keep you informed every step of the way. Would…read morerecommend anyone wanting a solar system to check these guys out.

From the owner: Solar Energy is Helping Nevada Manage Increasing Electricity Bills! Call to see if your home…read morequalifies!