Very poor service. Ladies at the counter were rood and uninformed…read more I used this bank as a shared branch due to my bank being closed today. Went through drive thru where I explained my situation and let them know I didn't have my account number. They assured me that I was fine. Signed the check and then was immediately told I needed my account number. Now I have a signed check. I called my wife, finally get the info. I bring it in where I am then told that shared branches won't cash checks. As I began to get pretty upset and explained everything I had been through, she simply smirked with a little laugh and said "sorry" turned around and walked away. This bank sux.

Very personal service, I've attended their annual meetings and their finances are very strong.read more

Prairie State was trouble from the beginning. Maybe be my little $ account doesn't matter, but this…read more*old time good feeling" brick and mortar bank never seems busy as others. From a refusal to work with a customer, to the speed they can get things done compared (to many human employees involved?) to more modern internet banking just does not match up in the 21st Century

Mary and Cassie (Durkin/Clocktower) are the best! They have helped me out several times. They are…read moreso patient to straighten out fraud cases. It is nice also that they remember customers' names. They are super!

Called and was placed on hold for "one minute" by an Indian man I couldn't understand...an hour…read morelater I hung up and called back to find out the call center was closed. Do better PNC. Busey now has my business.

They get to know you and your name and are very friendly. You can make sure that they are…read moreinterested in you and your accounts. They are careful and professional.