If it was possible, I would give them a 10 star rating. The are the most honest, trustworthy and professional service technicians I have ever used. Period! read more

I have used Pete's Major Appliance to repair my home appliances for too many years to mention. This week was the top winner! My Bosch dishwasher was not working. I didn't know if I needed a repair person or a plumber. The person that answered the phone LISTENED. He new my machine was a bit old. He then talked me through how to correct the problem. I was willing to pay for his advice. His answer "you have been a customer for many years". My Christmas gift. Pete's Major Appliance has been reliable and HONEST for many years. read more

Friendly, punctual, and reliable service with good communication. We required multiple visits because of mistakes by the manufacturer, but Mike, the technician, was always on time and efficient. They took the initiative to obtain parts from another supplier when the manufacturer was unable to provide them in a timely manner. Thanks to Mike and the team. read more

My 24 years old Subzero has two problems, refrigerator temperature is not cold, ice maker no longer makes ice. Received a couple of estimates, very expensive replacement for the compressor. I went to shop for a new fridge, in the midst of decision. Pete's was recommended to me by a friend. What a God send! They fixed my fridge replaced a small part for the ice maker. Everything is working! Price was so reasonable, professional and on time. It's rare these days to find such honest company that are so good at what they do!!!Recommendations to everyone who needs high end appliances service!!! read more

Real experts and great customer support, I was told there's new management, these guys are sharp and friendly. I recommend them!

Awful. Do not use, not professional, did not listen to the issue or provide any helpful resolutions. Go elsewhere.

Was given this location to call by Braun to fix my range hood. My exhaust fan was not working or covered by warranty. I went to Yelp and saw mixed reviews but called to schedule service anyway. The first call to Pete's the woman was very friendly and gave me a list of information I needed to provide them to set up the service call. When I got the information and called back, the next person was much less friendly but did the job and scheduled my service appt. She explained that I would receive a phone call the day prior to my appt and given a three hour window. I did get the phone call the day before and was provided a 3 hour window. My technician arrived during the time frame. Smitty introduced himself, was very professional, courteous but friendly at the same time. He fixed the exhaust fan, reviewed the problems he found, made sure I could work the fan properly, and asked if I had any additional questions. He had to call the office to give my credit card for payment. While we waited for my approval, he gave me a few tips to make sure my other kitchen appliances ran well. Expectations were set and they delivered! read more

Upon advisement of InSinkerator, I was told to call this company for warranty service for a newer garbage disposal for one of my apartments. The woman was unfriendly and unclear in her communication with me. Finally upon scheduling a visit, said if its not what THEY consider warranty work, they will charge you for the visit PLUS $xx for every 15 minutes of work. Extremely shifty, bait & switch tactics. There is not a doubt in my mind they were never going to bill the company, and try to invoice me direct for whatever service they provide Then while I was talking, explaining my concerns and trying to get clarification on their "policies", she began to put me on mute, and I assume mocking me along with the owner/husband on the other end. Then after a bunch of questions I had, the miserable owner grabbed the phone from her, cursed and yelled at me and then hung up. Knowing he couldn't scam me for add'l dollars, he gave up on the call which was to be InSinkerator "trusted" warranty service scheduling. ***IF YOUR APPLIANCE MANUFACTURER RECOMMENDS THIS BUSINESS FOR WARRANTY WORK.....ASK FOR ANOTHER! PETE'S MAJOR APPLIANCE ARE DISRESPECTFUL SCAM ARTISTS!*** read more

So, I thought Pete was great but found it, not so great. ask to come and fix wine cooler (Cost New $1500), came and charges me $127 to just find out whats wrong with it. said that if i use them to replace the part they will reimburse me for the cost of the visit. A few months go by (Pandemic etc) and I invite them to fix it, thinking i will at least get the $127 deducted from the total bill. NOOOOO, because more than 30 days pass, no refund of the original visit. but why? i called you because i thought you will return the funds for the first visit., i could have called any other overpriced ($545 to replace a part) appliance service. Scam!!! lost me as a long time appliance buyer and will lose more with this kind of policy. read more

***if your appliance manufacturer recommends this business for warranty work.....ask for another! pete's major appliance are disrespectful scam artists!*** they screwed me over badly voiding my whole warrenty they cost me over $600 stay away read more

joe identified the problems with our dacor stove, had parts repaired and installed when parts came in. joe listened closely and gave intelligent suggestions. very happy with the owner and their service. read more

Pete's Major Appliance company is the best. They are so cooperative and try so hard to find the parts for old appliances. I must say he has always come through for me. In my opinion they are geniuses. I love them. I would recommend them to anyone. Thank you !!! Pete be well. read more

A total garbage company, the owner came by to fix a small thing and when he left the problem was worse! Called him and he told me he couldn't come back, horrible person, rude as can be and a terrible company! read more

The techs are very knowledgeable and thorough. They are also eager to satisfy their clients by quickly following up if something else needs attention. read more

The technician arrived on-time to repair our ice maker. He was courteous, and professional. Did not leave a mess behind. The ice maker now works great. read more

in the last week Horrible! Came 4 times to fix something. Blamed them not knowing the full issue on me. Charged me Labor for every visit. Scratched my kitchen floor and did not install my dishwasher drain properly and flooded my kitchen. $500 later they claim no responsibility and instead argue it's not their fault. AWFUL!!!! My next step is small claims court read more

They were supposed to come to fix an item under warranty--they were under contract to the manufacturer. They gave me a 3-hour window. It was still well within the window when the technician called to tell me he was having a really long day and didn't feel like coming. He said he had no idea when he could reschedule. When I insisted he come anyway he became abusive. (This was not a case of bad weather or illness, which I could understand.) I've already lodged an official complain with the manufacturer about this company's unprofessional behavior. read more

We have used Pete's for 20 years and have been completely satisfied with their work. They have always come on a timely basis and have fixed a variety of appliances. read more

They came to my home several times to fix an appliance and never fixed it - any even though the appliance was under an extended warranty they said maybe it needed a part the part that was not covered under warranty - and billed me. After at least 6 visits and waiting for them all day! What a waste of time taking time off to wait for them and still with a broken appliance... and rude read more

A real SCAM, no idea how this guy is in business or how a major appliance store recommends this company to do repairs. They sent someone out several times for a warranty repair; 1st time put a part in a few days later it broke. 2nd time they give me an invoice I said its under warranty you were here last week, they tell me NO the part for this visit was not covered. I said do not fix it then until i take care of this with the warranty company. They are still sending me bills and now sending me to collections for the service call. One of the worst companys i have dealt with in a long time. Youll get your day Pete, its coming soon.. You have scammed enough people. read more

I have had an excellent experience with Pete, he is the owner of Pete's Major Appliance Co. I was so lucky to get Pete, he fixed the bottom oven door of my Thermador 27" double wall oven (ovens, convection oven, & microwave oven combination). I am so grateful because I got the tech Paul from Thermador Service Center (1-800-578-6890) who came and took one look at my oven and told me to get a new one, that people should get new appliances every 7 years. $4500 every 7 years! I was wrong, I thought I should get the best, that's why I called Thermador. Then Tech Paul was pushing the latch hard and said I should get a new oven because he could not lock the door. I realized he was closing the latch wrong, he had to turn the oven knob clockwise to clean and turn the knob until the 3 lashes on the dial disappear. I now know better, I called up Pete's Major Appliance Co. Instead of waiting for 2 weeks, Pete, the owner, came in 3 days. Within 5 minutes, he fixed the oven door. He even re-set the clock to reflect the correct time, he's so good. The Thermodar tech Paul also told me to buy a new 48" 6-burner cooktop with a griddle as he could not make the griddle knob turn after he sprayed some turpentine oil on the knob's stem. Pete took the whole front panel out and declared the knob can be fixed, he just needs to purchase the right part for me. Pete is such a gem! He is professional, experienced, skillful, and honest. Please note that I have homes in Beverly Hills and Short Hills where Pete came to service my Thermador wall ovens and my 48" cooktop. I thank him from the bottom of my heart. read more

Called to get garbage disposal fixed. The person who answered the phone was unpleasant and unhelpful. If she's representative of the company, so glad we didn't use them. read more

disaster was referred to them by a very long standing reputable appliance dealer in bergen county booked appt for an afternoon 8 days out because thats what they had day before they call to confirm and say we are scheduled for the AM i say , oops, that doesnt work, my wife cant b here in the AM- i need afternoon as i said intiially she said next appt is 8 days away then i said thats nuts, if u cant accomodate me , then i should go to priority for the next day she couldn't have cared less i immediately called back the appliance store who told me they have been flooded with complaints the last few weeks with this vender ADVISE : find another company they are callous and couldnt care less@! read more

Phone operators could care less about you and the service guy they sent was beyond rude. God forbid you have him wait for 2 minutes after you waited a week for them to get there! He left before we could open the door! Never again. Will never recommend them! Terrible! read more

Very rude phone operators. I called with a question and they could not have been bothered with me. I hope this was just a bad day, but I will never use them again. read more

Poor service - don't use them at all. Came to my home and did not call in advance - Never heard from them in advance. Then they come and say they can't work on the appliance since it is double stacked. Called the appliance plan company and they told me he was supposed to tell me that in advance. Then I asked him why the hot section of my washer did not appear to be working. His tech told me to read the manual - He then wanted me to pay him for the call. Then he turns my account to collections - I will be following through to file suit against his company. What an awful company and soooooo rude. Stay away from this company. read more

I called Pete's Appliance to repair my Dacor oven after a disappointing experience with a local appliance store who told me they couldn't find the part and therefore I would probably have to buy a new oven. I found the part - myself and when Pete's Appliance came they thought I may need an additional part. They suggested that they would order the part and when it came in they scheduled an appointment. The technician was professional and pleasant. He did not need the extra part and did not charge me for it. I would highly recommend Pete's Appliance. read more

Peter fixed my Thermador ovens after another service said it was too old, and the parts were out of stock. Turns out it didn't even need a part. Professional, pleasant, on time and successful. What else could you need? read more

Excellent service. Fixed my Fisher Paykel DishDrawer that even the manufacturer recommended repair service could not. Fast response, straight answers and most of all a repair. If you are unfortunate enough to own a failing Fisher Paykel, don't call them, call Pete's. read more

We have a 29 year old Thermador oven which works wonderfully -- but a mechanical problem evolved with one door that could not be closed completely. Our usual appliance service would not touch this job! We got Pete's on the recommendation of the appliance store that sold us the Thermador (although it is no longer a dealer). The technician, Johann, was simply terrific. He had to remove the whole oven and sort of work from scratch to diagnose and fix the mechanics of the door. (One part was broken and a crucial spring had slipped off behind the unit.) Our oven is back in action just in time for Thanksgiving cooking. Pete's will now be our default, go-to appliance service for future problems. One very significant and appreciated feature of this servicing was a call the night before detailing a three-hour time window in which the technician would arrive and which proved to be accurate. It is nice to have that kind of predictable considerateness. read more