The temperature of the freezer in our Sub Zero refrigerator began to increase from the usual 0…read moredegrees to 20+ degrees after the drawer had been inadvertently left partially open and even after removing some frost buildup, we couldn't bring the temp down. We called Authorized Refrigeration because we used them to replace the cooling coils in the refrigerator a couple of years ago and were very pleased with their service. After explaining the problem to Kevin he gave me instructions on how I could free the circulating fan, which he thought was the culprit. He told me exactly where to aim the hair dryer and for how long, and once I did that, the freezer was operating perfectly and we were saved the cost of a service call. I continue to be very impressed with this company and their commitment to customer service, and highly recommend them.

These guys, specifically the owner Eric burned me for over 4000 dollars and left my family without…read morea freezer for over a month. I couldn't believe that the unit could function so poorly after spending literal thousands of dollars on it, so I called Sub-Zero directly. They told me this guy basically runs a sophisticated scam by installing cheap parts but charging you way more. He is not "authorized" by sub zero, and according sub zero, never has been. Sub Zero sent out the real "authorized" servicer out from Westchester and what they found inside the unit was nothing but third party parts that sub zero doesn't even sell. Luckily, sub zero was as outraged as me and helped me get my freezer working again. The compressor Eric installed was not fit for my 700 series unit and although it worked for a while it was always loud and never cold enough. The kicker was, while the correct part from the sub zero is around 400 dollars, I spent well over 3400 just to have a cheap 200 dollar one installed in the course of an hour. He said it would be good for five years! Before I reached out to sub zero I called this company back and when they returned, instead of honoring their warranty, they charged me 175 more dollars to fill the machine up with gas claiming the problems were not related. That lasted less than 24 hours. His solution was to rebuild the unit for another 4000 dollars!! Eric would not call me back, he would not talk to me, I had to speak through his technician to even get a response. I had the unit rebuilt completely by North Eastern appliance in Westchester for less money than I spent for two fake parts with these guys. Their diagnose was that the compressor was not correct for the unit and had failed. Go figure. The parts and work that Eric did on this unit was laughable, look at the pictures of the chop job he did. The made in china fake fan was hardwired instead of clipped. The compressor had one of four bolts reinstalled. The technician that subzero sent couldn't believe how poor his solder work was. They are clearly using fake parts and charging at least 10X the cost of the real parts that sub zero supplied me for the proper repair. I've attached pictures of the invoice, pictures of the work, and pictures on the BS parts that he installed. Beware of this guy, he is NOT authorized by subzero even though he comes into your home wearing their logo and leaves stickers in your fridge with the subzero logo. I have no idea how he continues to have a five star rating if this is how he conducts his business. I do not want what happened to me to happen to others, so I am writing this review and adding personal info.

Still awaiting a call back from 3.3.26 when they opened. today is 24 hours later. Not a very good…read morefirst impression at all.

One Pro responded promptly to my call for an oven repair. He showed up at the time he promised. The…read morediagnoses of the problem was thorough and all problems with the oven were resolved quickly and efficiently. I would not hesitate to call on One Pro Appliance Repair again.

As usual, when a job needs to be done on our Sub Zero refrigerator, there is no better choice…read more Joe came to diagnose a temperature issue, he was super nice / informative and helped us make the best choice possible. Couldn't recommend more highly.

They never scheduled my appointment!…read more I called because my freezer broke. Their team took my info and said a technician would call me soon to schedule my repair. After 48 hours I hadn't heard back so I called again. Their team once again took my info and said someone will reach out soon. It's now been a week and I still haven't heard back. I ended up finding a different repair place that was much more responsive and had a technician out to look at my feeezer in less than 24 hours.

Repaired 2 dryers and washing machine. Only hold up was securing the relevant parts needed for the…read morerepaid

THEY CHARGED ME BOGUS FEES AND GHOSTED ME WHEN I SAID I WANTED A CANCELLATION AND REFUND…read more I paid for the product and delivery and they never delivered. Initially I was ignored for weeks, and when I finally got a hold of someone, I was told that I would have to come by for pickup. (They never offered to refund the delivery fees charged.) When I said I wanted a refund, they ghosted me. More than unprofessional, they're criminal.

Very professional! I highly recommend!!! Prompt service and exceptional evaluation of appliance's…read moreproblem.

Great service! Best quality!…read moreService been done the same day. Thank you! Great price and great personality stuff.

Prompt, Courteous and Professional service in repairing my GE washer- Thank You very muchread more

Very courteous and knowledgeable repairman job well done. I am very impressed and happy with the…read morejob that was performed and completed. Will recommend this repair company for my friends and family.

Update on my prior review. Walter called and texted me and stated he would refund my service charge…read moreof 92 dollars on Monday......that never happened. Also regarding his response to my prior review, he never offered to come over to get the part number after the model number could not be read. He was about to order the wrong part which cost 100 dollars more. Also stating that i had to give him an answer so he can secure the part from his supplier which would take a few days to get. How does this story end. I ordered the part from an online authorized dealer $173. Part was delivered Monday. Eight screws later and my oven is back up and running. He was in a rush according to my wife. Was on the phone with another customer telling hum he would be right over. If he just would have taken a few minutes to remove the cover the part number was right there (see photo). 92 bucks for absolutely nothing, 10 minutes time. This is also the reason he does not take credit cards. The check was deposited, I'm sure right from his car that night.

I feel that I was scammed. Walter, very nice, came over, never looked at my oven and said I needed…read morea control panel. Charged me $90 dollars. Called the next day and quoted me $511 for a wrong part. I had to give him the correct part number so he lowered the price to $411. Part cost $173. I have no problem paying for work or parts. He initially told me that the service fee will come off the total price, that was a lie. Please be careful using this company, at first they promise you the world but in the end they lie. Be careful and do our homework

I called Manhattan Appliance for help with a fussy ice maker in a fussy upscale under-counter…read morerefrigerator/freezer. Terrance diagnosed the problem, parts were ordered and he returned and did an excellent installation. After a few weeks, a subsequent issue arose and Michael H came out the very same day and provided excellent diagnosis, service, and help. Also, the person who answers the phone and does all of the scheduling is pleasant and thoughtful. These problems are not easy ones to solve and they are worth the money to do it right.

These Guys are great! On time, honest and precise, I was very impressed, I would highly recommend…read morethem. They know what they are doing and when they DON'T they do their research to figure it out... I liked how they evaluated my old appliances and told me honestly what was worth keeping and what needed to be repaired, or replaced, again highly recommended.