Brandy has been a lifesaver - she's flexible in scheduling, reliable, and my dog absolutely loves…read morewalks with her! I always receive photo updates and texts after walks. Highly recommended as a dog walker in the SW Portland area!

Even though we have never scheduled anything with this institution, it is amazing. We were trying…read moreto figure out a time where our dogs could be dropped off for daycare right around Christmas time. Brandy, who works there was amazing! She emailed us within an hour and worked around the hours that they were open. Whenever we are in town again and we have our dogs, we will definitely be booking them. Their customer service is phenomenal. Thanks again.

They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past…read morefew weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized.

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative…read morereviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days.

Alan and his driving partner, Dave, were the most polite and most professional individuals I could…read morehave ever hoped to work with. In addition to a quote that was so reasonable it was almost unbelievable, the fact that my two beloved horses arrived calm, happy, and eating hay in a trailer with a clean interior made me the happiest woman in the world! I received text and photo updates during the day of transport, and the estimated time of arrival that I was provided once they were on the road was spot-on. Alan's pick up and trailer were new and in excellent condition, and are definitely of the quality you would hope for if your horses are moving a long distance. Upon drop off, Alan and Dave shared a couple of personalized observations about the girls from the journey, and with learning that they stopped about every hour to check on them, I truly felt like my horses were cared for as actual individuals - not just animals to be moved. From the bottom of my heart-- thank you, Alan and Dave!!!! You made this an absolutely wonderful experience and I truly hope to work with you both again!!

From the owner: Contract Uniformed Security Personnelread more

I entrust Hot Diggity with the care of my dog on a weekly basis. I've used their services for years…read moreand they have the best staff and dog walkers! I get awesome write ups and pictures from each of her walks with them and it gives me great peace of mind to know that she's cared for, safe and loved while I'm working. Their services are invaluable and I would highly recommend them to anyone.

I came home from a short trip to find my dog greeting me at the door, not secured in her crate as I…read morewas told she would be in the emails I received. We do not let our dog free-roam when we are not home, and our house was not set up for it. There was trash in the trash cans that she could have eaten, and any number of things she could have gotten into that could be harmful to her. She also urinated and pooped on the carpet. In my bedroom. So I was cleaning that up at midnight after traveling. And of course I cannot stop smelling it. It's going to take getting the carpet cleaned. We have had this dog for 5 years and this is the first time she has EVER peed or pooped in the house. She also peed and pooped again when I took her out when I got home. This is very outside of normal for her and it makes me wonder if she was actually getting let out on her visits. I will be checking our cameras to see.

We have been clients of Dogstar for about three years now, and they are wonderful. Our walker comes…read moreM-F, our dogs absolutely adore her, and getting the walk pictures is always the highlight of my work day. It's really the next best thing to walking your dogs yourself. We have also used Dogstar's dog sitting services on occasion which are very helpful in a pinch. Five stars without reservation.

I have called twice, left 2 messages and filled out the online form. I have yet to hear or speak…read moreto an actual person. If you can't contact the people responsible for your pets then how could you give a good recommendation.