They used to always give you the dog walker you wanted. Now they dont listen. What happened? Past few weeks have been bad. Incorrect charges, messed up appointments, bad communication, and a friend told me they keep charging her or showing up after she cancels. New guy answering phones is disorganized. read more

Broken glass with food is not a good mix. I apologize for the length and I'm not usually a negative reviewer but... full experience: We recently relocated to Portland from Sacramento, Ca and were so excited to find a passionate group of folks to take care of our three cats and 70lbs dog in-(our)house. We used Tails and Trails 3 times with mixed results. Important to know- you create detailed notes with the owner (Jeff) on how to access your building, routines, where leashes are, etc., etc., when you have your introductory visit. Our instructions ask that the handler only feeds the cats their canned food, nothing else. 1st time, week-long trip (June 2024)- handlers were 2+ hours late regularly. While this wasn't the biggest issue, we don't have a doggie door and that level of lateness pushed the pup's bathroom breaks longer than we're comfortable. But, we liked the service offered and adjusted how often we scheduled handler visits for the second and third visits. 2nd time, 1 week of walks while both of us were gone for longer than 8 hours (September 2024)- Great! Annie (I'm not disclosing employees' full names for their privacy) had no problems and was very helpful. 3rd time, overnight away- 4 visits requested: Sat afternoon and evening; Sun am and afternoon (October 2024)- Day 1- We left the house at 8 am and scheduled feeding/walk visits for about 1:00 pm and 6:00 pm. Around 1:25 pm, Chloe (office manager) texted me to ask if we had scheduled for 7:00 am that day. When we said we hadn't, a communication between Chloe and a handler led to the 1:00 pm visit being skipped. We talked with Chloe that evening and she said the handler would roll the afternoon and evening visits together, apologized for the miscommunication between herself and the handler, and credited our account for the mistake (all great). The handler arrived around 7:00 pm. They had a difficult time accessing the building so Chloe texted us to say the handler would hang out for a little longer before leaving if they couldn't get access. Once they did get into the building, they couldn't find the food or leash. The access information, food instructions, and where the leashes are were all in the instructions. The handler fed the pets and took the pup for a 15-min potty break. Since we were only gone for a night, we didn't book anyone to stay overnight. We considered cutting the trip short and wish we had. Day 2- Oscar was our handler. We got notifications that both visits were completed and everything seemed to have gone smoothly. When we got home, a glass jar with cat treats had been taken from the closed closet and left open on the counter. When we got home, there were treats all over the counter and SHATTERED GLASS MIXED WITH TREATS all over the floor. All three cats had engorged stomachs. While Chloe apologized and said she'd speak with Oscar the next day, we didn't hear back from Tails and Trails' manager or owner. We'll be anxiously monitoring our furbabies for a few more days. read more

Tails & Trails - Two of our cats, Harley (8) and Nova (1, brand new to the family). - Pet Sitting Near Me

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I really appreciated the dog and cat sitters who cared for my dog and cat while I was away for four days. They were great communicators and seemed to really love pets. read more

This pet service was a god send. Our private walker got too busy and doggie daycare was overwhelming and traumatic for our corgi. I contacted Tails & Trails and within a couple of hours we were already having our initial home visit, and were able to schedule for daily care the following Monday. They offer a wide range of services, are extremely flexible, and offer bundle discounts. I'm no longer stressed leaving my Ruby at home - she's extremely happy! read more

Tails & Trails - Pet Sitting Near Me

I've used these guys for at least a year, and have always been happy. My dogs are even happier. We've had Ryan and Jeff come walk my bullies and they go nuts when they walk in the door. TnT his very dependable, trust worthy, communicative, and haven't had a single issues. My dogs are always safe, happy, and tired, exactly what I was looking for. read more

Tails & Trails - Pet Sitting Near Me

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Edit2: I woke up on Saturday morning to 20 texts in a row of screenshotted Google searches for pet sitters. Passive-aggressive much? Look, I don't have time for this. Unprofessional snarky rude business owners. Edit1: to respond to your response, Jeff, you gave me ONE other place to contact, "Wag Staff", which was very difficult to find online, and once I did, they didn't cover my service area. I just spent the last 3 hours calling 15 different pet sitting places and every single one of them expressed surprise and dismay that you would bail on me on such short notice like this.] I first contacted them 12/6 for daily cat visits over the holidays. It took them a while to get back to me, and once they did they said they could do cat visits for most of the time. Fine; let's go ahead and book. They waited until they were literally in my driveway for the initial meeting, today, after I rushed home from work to meet them, to tell me that due to staffing issues they aren't going to be able to watch my cat. My cat that is on daily meds for cancer treatment and NEEDS someone to take care of him. Y'all had one job, seriously. Just so unprofessional. After 8 days of back and forth and wasting my time, now I'm in the position of SCRAMBLING to find someone else to look after my loved one. read more

This is an efficient and professional operation. We started their dog walking service one week ago for our 80# puppy. We have two other 70# dogs who are a breeze to walk. But this puppy was challenging for my wife. So, we decided to give her a much needed respite and hire T&T for three days a week. She comes back worn out from their 45 min adventure. She's learning to be better on her walks with my wife cuz they're doing a great job of teaching her walk in heel. We think this was the best thing we could've done in finding T&T! read more

Tails & Trails - The puppy is the one on the left. - Pet Sitting Near Me

We scheduled for 4 cat visits in the evenings while we went on a cruise while having a family member coming in the mornings. We had no cell phone service only wifi and email communication while on the ship. The first evening I emailed them when they were at 2 hours late asking to contact me asap. The manager Chloe responded apologizing that the order was entered wrong for that day and she was sending Andy over. He arrived at 8pm. This tells me that had I not contacted them, they wouldn't have come that day. She said they would credit me for that visit. I emailed back and asked her to please confirm the 3 following days and I got no response. The next morning I emailed her again to get clarification and explained that we were on the ocean and that it was very important to hear back from her. And still, no response. Not until Andy came that evening 2 hours late, again. I spent the entire day stressed out. However, I felt that if I were to complain that they might just cancel the rest of the visits. That was a terrible feeling. The other 2 days Andy was on time. And while there he did perform the basic tasks. But didn't show any genuine affection to our cat. Thank goodness our ring camera was working. It was the only way we knew what was happening at all. Since returning home I have spoken with Jeff, the owner and he has assured me that he will prevent this from happening again and I sure hope so. read more

They are amazing people and will take excellent care of your dog. I highly recommend their services. They are great. read more

I have been using Tails and Trails for a few years. They have always provided me with good service and my pup is really happy everytime our walker is here. I love the daily pictures and updates. my pup loves his walker Ky. Thanks Jeff and Jamie. read more

Tails & Trails has brought so much value to our lives! We have used both their dog walking and cat check services. Our dog walker comes 3x per week and is flexible with our changing schedules. I feel more secure knowing my dog walker is consistent and knows my pets, unlike other dog walking companies when your walker could be random! I appreciate the feedback and photos they send us after every encounter. I honestly get more info about my dog's walk than my coworkers get about their kids at daycare! They are respectful of personal/special requests and always communicate well with us. We know Tails & Trails cares about our pet's safety and well-being. Don't hesitate to contact them, your pets will thank you! read more

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I found this company thru the Yelp app. We were traveling to Portland for Father's Day weekend and needing help with our labradoodle while we attended brunch. They have a really cool service called a ride a long. From my first initial reach out via yelp, they have been very prompt and professional:) I worked with Lexi to find something that would fit our needs. She scheduled our dog with a very nice walker named Bailey. She was able to meet us at our hotel. Since we are from Seattle , we were very nervous about a stranger taking our Luna for 3 hours. But Bailey was prepared, and we could tell she loves her job :) our Luna loved her! She took Luna on some other walks she had scheduled and she was great about texting us to let us know how Luna was doing. We will definitely use them again when we come to Portland. Thank you for a great experience!!! read more

Tails & Trails - Luna getting ready to ride with Bailey. - Pet Sitting Near Me

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They took forever to respond to my inquiry, they weren't timely about follow up replies either. I got a sense that they either weren't really interested, or that they weren't well organized and didn't run efficiently. By the time someone finally decided to mail down a time to come meet my dogs, I had already hired someone else. read more

This is an incredible service! I was out of the country for a little over a week and never had to worry about my two cats. I expected my cats to hide and to be anxious during the visits and was so surprised to see then exploring and playing in the pictures. The daily updates with pictures and written details let me know they were doing great so i could enjoy myself on my trip as well. read more

Such great and thoughtful walkers - they take exceptional care of my fur baby. She comes back elated and delightfully exhausted from her walks. I cannot thank the staff enough for their generosity, care, and professionalism. Excellent communicators and so responsive! Very recommended! -Pat B read more

I have used these folks for over a year now. I cannot recommend them enough to people. I know my dog loves them as well because I have seen him get excited when Katie comes to take him for his walks. They are patient with my VERY active and social dog. They have helped me improve his leash training. I have never had any issues with schedule changes (mine), payment is simple, the website is easy to use and easy to read. read more

We're so happy we found tails and trails. We've been using them for years and never had a problem woth them. They've been so professional, accommodating, and informative. There are so many things I love about the service - from the personalized first visit to the electronic scan system that lets you know when they start and stop. They also give great photos. I've put in last minute requests that only gave them a few hours notice and they have come through every time. They're also completely understanding of our Covid, no-enter the house policy with dog walking and collect our dog through our side door. Our dog comes back calmer and happier. So professional! read more

The best dog walking service I have ever come across! My dogs seem to be comfortable with every single person that walks through the door for their walk, (one of them is not typically friendly to strangers). I really appreciate the GPS tracker and absolutely love the pictures that get sent to me while I'm away. read more

My family just got home from a week long vacation. We hired these awesome people to look after our dog and cat. From the meet and greet, through the service they provided, I am utterly impressed! All the people involved did such an amazing job! I felt safe and secure with these folks looking after our beloved pets. I received messages, updates, and photos of my pets being wonderfully taken care of. I highly recommend these great folks! Your pets will thank you! Such fantastic care and communication! Thank you!!! read more

We.freaking.love.Tails & Trails!!! We are first-time dog owners and so overly anxious and protective of our now 4month old pup. Lexi came out to our apartment to do an assessment same day we contacted Tails and Trails. She took time to get to know our needs and put us at easy with her honesty and reliability. Set up was quick and easy and the system Tails and Trails uses makes scheduling and tracking walks a dream! Bailey has become a much welcomed and expected visitor these days for Mara and we are just so grateful to have found Tails and Trails!!! read more

I actually posted a review for this business last year, which has now mysteriously disappeared - I'm taking the time to re-write my review because my experience was so horrible I want to warn others. I used this business as in-home sitters for my cat in September of 2022. I needed a cat sitter for a full week at fairly short notice (less than a month in advance) - after almost two weeks of searching, this company was basically my only option. I decided to try, much to my eventual regret. From the first email, I knew they weren't responsible or professional - they are extremely disorganized, no communication even among management, managers have only the slightest grasp on their independent contractors schedules and availability, etc., etc. The Meet and Greet further alarmed me (very "flying by the seat of the pants" feeling, and obviously just promising me anything I asked for without knowing if they could actually do it), but by that time it was too late to go with someone else and I just hoped it would be ok. It wasn't. In summary, pet sitters were either repeatedly late or didn't show up at all. I was supposed to be on my first vacation in 18 months, and was in a different time zone - I was so nervous that they would just leave my cat to starve that I woke up at 5am every morning just to check on whether people were showing up (a good thing too as twice sitters just didn't show up - I had to call and text the managers repeatedly to get a replacement person sent). The company didn't provide the correct information for sitters to access the key lock box (luckily one called me to ask about it, and I was able to change the incorrect info in their online system) and were basically all around awful. Thank goodness there was one responsible sitter who ended up doing most of the visits and clearly took good care of my cat - if not for her, I don't really know what would have happened to him. When I arrived home after a very long flight my house was an absolute, stinking mess. They didn't clean up the cat food dishes (all sitting in the sink, crusted with old food), didn't take out the garbage or empty the Litter Genie, didn't sweep the floor (even though my cat made a mess with his cat grass - soil and grass all over the floor and rug) - I'm not sure what they actually did do for two visits per day. Most importantly my cat was lonely and completely freaked out by being neglected for a week. I was so traumatized by the experience that I haven't been able to trust anyone to cat sit and haven't gone away even overnight since then. The management did reach out to me a couple of weeks after this all happened - they offered lots of excuses and offered me a partial refund, but no apology and nothing that even started to make up for everything that happened. Bottom line, they endangered my cat, they caused me extreme stress, and they should not be allowed to work as pet sitters. Tails and Trails is a complete disaster - avoid them at all costs. read more

We recently used Tails & Trails when we had to leave town for the weekend and could not be happier with their services. It can be extremely nerve-racking leaving your pets with someone new but also to open your home home to someone you don't know can be down right SCARY. With that being said, we are so so soooo happy with the services we received! The owner came out personally and met us and all 3 of us pets and put us at ease that they would be in good hands. Lexi sent us photos of our boys twice a day, made sure they had their walks and were fed and got their cuddles in. We came home and our place was clean as we left it and our pets were happy as can be. We've left them at boarding facilities in the past and when we'd pick our pets up they'd look exhausted and just kind of out of it so it was nice to see them being their usual playful happy selves when we came home. We will definitely be using Tails & Trails again the future. So happy we found this company! read more

After a few worrisome experiences using friends to watch our two dogs (one of whom is elderly, special needs, and requires a strict medication routine) my new wife and I decided to use a professional service when we went on a 12 day trip for our wedding. Tails & Trails alleviated all the stress we normally feel when we leave our "children" at home. We received notifications every time the sitter entered or left our house and were emailed three times a day with updates, pictures of the dogs, GPS maps of where they went for walks, and even a general description and location of where they went to the bathroom. Our sitter, Josh, was always available through text or phone when we were really missing them and needed an extra update. During his almost 2 week stay at our house, Josh made friends with our neighbors and left an overall positive impression of himself and the business throughout our neighborhood. We even returned to a cleaner house than when we left and we are pretty sure he bathed and brushed the dogs before we got home. Truly amazing. Overall, Tails & Trails provided an amazing, professional service and reduced what could have been a huge stress during an already stressful few weeks. We, and our dogs, look forward to a long-lasting relationship with Tails & Trails. read more

A year later...and I'm still in love with Dog Gone Walking! They are my dog's second family, and the excitement Cali has when she sees Jeff and Jaimee on the street just reminds me what a great decision I made trusting my baby to them! Make sure to read my first review too!! read more

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Tails & Trails is such a professional and caring organization! I have called on them time and time again over the past few years, to walk my Australian Shepherd. I love the comments and pictures that accompany each walk, and knowing that while I have to be out for stretches of time for various things, my pup is being well cared for. I highly recommend this excellent team for your pet needs! read more

Tails and Trails has been a lifesaver for both daily walks (back in the time i went to an office) and for check-ins. David is amazing and my dog, Bogart always looked forward to walk with him. read more

Not impressed with their customer service or spotty communication with owner. Jeff came by to 'meet' our pets and stayed for an extensive visit, and we were assured that someone will be matched with our cats. I assumed this would be one person who would be our consistent sitter so that we don't have strangers coming and going into our home. Email communication with Jeff when I had additional questions was inconsistent and I couldn't figure out who to contact by phone. During our trip we suddenly had an emergency and needed to return sooner than expected. I tried to go into PetCheck to cancel the next afternoon's pet visit but couldn't find a way to do that online. I called first thing the next morning and the phone was answered by a sitter who was currently in our house (weird). I asked to cancel the afternoon visit since we'd be returning early and the sitter processed our request-- never telling us that we'd be charged in full PLUS TIP for the visit. I contacted the owner to dispute this charge and he said that it was within the 8 hour window which didn't allow cancellations. I tried to explain that we were fist time users of the service and didn't know about that policy, it was also odd that they didn't have a customer service phone number or anyone to speak to about this. No response from owner. Unprofessional and not very polite. We will not recommend this service to anyone or use it in the future. read more

Wife and I just moved to Portland about a month ago an were dreading finding a new place to board our senior pup and cat. We decided to forego the long drives to pick up/drop off and give in home pet-sitting a try. Jeff (owner) was extremely attentive and offered to do a meet and greet to see our home and meet the pets. After a great experience we decided to move forward. We were able to meet our sitter/walker, Josh, a couple days before our trip as well which was great! During our trip we received a couple texts from Josh communicating when he would arrive or leave for the day. He was friendly, attentive and you could tell he cared for the pets! All in all, a first great experience with T&T. Look forward to using them again in the near future! PS - for those of you with cats that do not do well at boarding this was a game changer. Our cat usually "acts up" 1-2 days after getting home from boarding so it was great to not have to deal with that when we returned. read more

This business is horrible. It's better not to use it. They do not respond back in time and the person who answers the phone is very rude. They do not listen to the request. It is a bad business altogether. read more

Tails and Trails offered me confidence and reassurances with daily updates and pics included! Will definitely use them again - check them out online - very responsive company! read more

We LOVE LOVE LOVE tails and trails! I was extremely nervous to have anyone come into our home when we were not there but Tails and Trails out is at ease. They came to our home to meet us and our Zoey. We felt so much more comfortable after that first visit. They check in/out when they come so you always get an update with photos. I never have to worry about our pet or our home. read more

I love everything about this service! This gives me peace of mind while I am at work that my little one is getting proper attention. The walker/sitter scans into your apartment so you know exactly when then enter and they scan out when they leave. They also send you comments about the service, "Great walk today with new friend Wally. They were adorable today. They played, walked and were petted along the Greenway Trail. She handled all of her business. and she is watered as well." This is more than my coworker's get about their kids in daycare. I always look forward to the messages and photos from the appointment. I know my pup is being well cared for. They also include a gps map of the route they walk. I referred a friend when he was stuck out of town for an additional 3 days with no one to care for his cat. Dog gone walking accommodated him and took care of his, kitty, Chloe right away. It put his mind to ease when the sitter did the cat check and sent photos and comments about the visit. They fed, watered, and changed her litter. So glad they are there for us when we need them. read more

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Jeff and Jaimee are a dynamic duo, and provide truly exceptional dog-walking/pet check services. We were more than happy with the dependability and reliability of the daily visits for our puppy. The best part was looking forward to the mid-day photos of my puppy looking happy and having so much fun! (Seriously, they took my favorite photo of my dog that's now my phone screen-saver) Would hire them again for any needed services! read more

Tails & Trails - Maisey Lemon! - Pet Sitting Near Me

Came out with a great sales presentation with all the services they can provide with their large staff that is available. After the visit we contacted them two days later to get their offer and they said we are to far from out from their base (14 miles/20 minutes). Very disappointed read more

We are so happy with T&T! Our Stella is very sweet, but is VERY apprehensive of strangers or those she doesn't know well, especially when they are entering our house. The T&T team have been so patient and kind with her on every single walk, are willing to go slow and even will spend a little time in the house with Stella until she is ready to let them put on the leash and head out the door. I love seeing the photos and reading the walker's notes afterward too, they are always so sweet. I feel that they genuinely care about my doggo and are excited to keep building trust with her, and that goes a long way to put my mind at ease. read more

Dog Gone Walking lost our puppy. Yes, you read that correctly. Allegedly, our dog slipped out of his harness and took off running during a walk. Our puppy's harness, when properly placed and hooked, is physically impossible for him to take off. There are two separate clips that require opposable thumbs for removal, which our puppy decidedly does not have. To add insult to injury, Dog Gone Walking did not inform us that they lost our puppy for more than 2 hours, which is plenty of time for a dog to venture just about anywhere. They informed us of the loss only after we inquired about our puppy's whereabouts, which suggests they were trying to cover their tracks and hoping to find the puppy without having to inform us. In the end, the one thing that a dog walker cannot do is to lose your dog. And Dog Gone Walking did just that. Miraculously, we managed to locate our dog, thanks to the goodwill of a construction worker who happened to stumble upon him and take him to a neighborhood home. Had my wife not randomly approached a group of construction workers and inquired about a missing dog, we may never have seen our puppy again. read more

Super Super Super Impressed with these people!! I've wanted a dog for a very long time! Who doesn't, right? I've just never thought I had the time for one! I work! Who doesn't, right? So, I had no idea what a dog would do while I was at work all day! So, I volunteered heavily on my off hours at the Oregon Humane Society! After three years of observing shelter dogs, I realized I needed some deserving older dog who wouldn't expect excitement every waking moment! But first I really needed a helper who could take care of my dog in a pinch! I had trolled DogGoneWalking for a while! They seemed to be super busy and had great online reviews! So, when I popped into Multnomah County Animal Services and found my Giant Yellow Lab, I had to call DGW immediately and confirm them as my back up helpers! My dog Oberon and I have been paired up with Angie as our daily Walker Angel! She comes over every day and takes him out for a quick break! I also get daily emails and photos! Oberon is a bit of a medical project. So, Angie I both are equally excited to share information about him! The owner Jaimee is super accommodating in scheduling! I can cancel and or request a walk the same morning! This rocks my world, because I sometimes get a last minute long lunch and love coming home to Oberon! Sometimes I temp on Fridays and I can have Angie come late notice! Angie is the best! I've actually never met her, but I love her! She really cares about my boy! These people saved my bacon! read more

Tails & Trails - Pet Sitting Near Me

Great service. Punctual, dependable and they really care for our dog. We love the immediate feedback. We have worked with them for years and they have always been great! read more

We have had other dog walkers and these guys are far and away the best. They use a barcode to scan in when they arrive and leave, which notifies us via email (if you want). They leave detailed notes on the online account, as well as photos after each visit. They are knowledgable and i completely trust our dogs with them. read more

Tails & Trails - Our dogs Nalu and Tuna with walking buddy, Bobby - Pet Sitting Near Me

Just took a potty break. Amazing! There are so many new cruciferous plants around these days, which I am forced it for sustenance, because I live outside under a bush. read more