Truck Driver here. I had a tire replaced early Tuesday morning. During my posttrip Wednesday the…read moretire was completely flat. Now at the end of my day I have to get this fixed. My clock is low. I get there and they tell me they'll replace it under warranty but I have to wait until the mechanic, who looks like he's in no hurry to do anything, to do another tire, and then a PM. I let them know my clock is low and that's going to mess up my next day. In short, they said they didn't care. I shouldn't have to deal with this. Messing up my clock and possibly costing me money. It should have been done right the first time.

Right off of interstate I-57 just 30 miles south of Chicago with a nice space lot for truck parking…read morebut it gets full real quick, the showers are clean and fresh, they have a large selection of goods and the employees are helpful with a mechanic shop.

Perfect station to stop and gas up at on your tour of the far south suburbs. We were out driving…read morearound, needed gas, and came across this place - perfect. Clean location, lots of pumps, a store to buy extras you don't need, and a McDonalds for those that cannot resist. Didn't use the restrooms so we cannot comment. But for gas, we'll be back.

I am extremely disappointed with the way customers were treated at this Pilot location. Two female…read moreemployees were loudly laughing and carrying on while customers were waiting for assistance. When we asked if someone could help us, one of the employees responded, "You're gonna have to wait your turn, pal," and then walked away toward the back. This was not simply a matter of having to wait. The problem was the employee's disrespectful tone, lack of professionalism, and complete disregard for the customers standing there needing assistance. There is absolutely nothing wrong with asking customers to wait when employees are busy, but there is a professional and respectful way to communicate that. Management needs to seriously look into the behavior and customer-service standards at this location. Customers are the reason the business is operating, and they should not be made to feel ignored, disrespected, or like they are bothering employees by asking for help. I hope management takes this complaint seriously and addresses the behavior appropriately. The employees representing Pilot should understand that their attitude and behavior directly affect the company's reputation.

The guys here are usually nice and have good quick pick ups like the drinks that I appreciate but…read morethe pizza is always overcooked but this particular time the pizza was overcooked and expired as if it had been sitting there for hours. I'm glad I payed attention and that was only because it took the cashier so long to ring me up. After I saw it I declined to purchase it. I just payed for the drink. I was going to leave and the cashier asked me to put the pizza back where I got it from. I explained that the reason I didn't buy it was because it was farrrrrrr from fresh food. He replied could I please put it back. Wow!!!

The store manager and/or employee MITHU is downright nasty and discriminatory. I was attempting to…read moremake a purchase that required a valid ID to which that was not an issue as I had a temporary ID. MITHU made my experience very uncomfortable after he told me that if I kept "arguing" with him, I simply told him that I knew that I needed it, he would refuse a valid government issued ID as it was not the hard copy - to which he knows that anyone in possession of a temporary ID is currently awaiting their hard copy to come in the mail. I did tell MITHU that I'd be reporting him for making such a simple transaction a difficult experience for me. The lack of professionalism is at an all time high inexcusable as it is prejudice. Temporary ID or not, as long as it is valid and not expired, it is generally accepted everywhere else. I hope that in composing this review, something snaps for MITHU and it registers that unless someone is deliberately causing harm and/or creating a disruption, it is not OK to bend the rules just because he has a very fragile ego. There's a solution for that... therapy. After all, business is business. I will not step foot into nor will spend another dime in that poorly ran excuse of an establishment.

They are not working. Moping, self loathing losers wasting…read moretime. They talk shit, they're slow to the point you are not paying for a service. You are paying to watch them take up space. Old white guy, useless and wastes time. The black chicks are equally useless and waste time. Just fire them. Your employees just sit and steal time, talk shit to people. And hassle them over not understanding what the fuck setting something down and walking away means (yes they hand you your stuff and turn away and expect you to check yourself out, at the register. Not self check out.) will not waste money there. Fire all three of those losers.

Read the previous comments and I must say it's bullshit. I drive trucks and come here all the time…read moreand the staff is always pleasant. If anything they be minding their own business lol. The food always hot and it's always clean inside. It's a well trusted place for me as a truck driver.

IF I COULD GIVE A NEGITIVE I would Beware of Scams the sign…read moreout front says 3.29 for unleaded I go in a pay get out to my car the pump says 3.24 on the front of the building it says 5 cents off a gallon with speedy rewards I put in my number and didn't receive that off. I asked for a corporate number the cashier was clueless and asked for a Manager No Manager on site.

In and out fast along with Great customer service! Always has deals on snacks, drinks, and food too.read more