A friend recommended I call Corkey Pane at Bull City Radiator & Wrecker Service when my '07 MINI…read moreCooper S needed exhaust system repair. Having grown up in 3 small retail businesses in a small town, I know what good customer service is. Corkey does, too. When I learned from my general mechanic not only that the replacement parts would exceed $2000, but there were none in the US or Germany, I was rather crestfallen. When told it *could* be welded, but they were concerned they might damage the catalytic converter, I knew I wanted a specialist to do the welding. Enter Bull City Radiator & Wrecker Service. I called Corkey, explained the situation, and then brought the car over about 2pm. I showed him a picture of the problem and his reaction was like this was old-hat - exactly what I wanted - confidence of proper and easy repair, something done many times. He was up front with me that his welder might be able to get to it that day, but there were 3 hours left in the workday and 2 cars ahead of mine. I really appreciate the open honesty. My car was ready the next day. The cost? Only $150. My car is running well (and quietly!) and I'm absolutely satisfied with my experience from the first call to driving off their property.

DO NOT COME HERE! 2 years ago I had a head gasket blow. They charged me $2,800 for it. 2 years…read morelater I have to completely replace my engine because they DID NOT fix it. They are a money grab site they don't fix your car!

I've been coming here to get my oil change because it's so affordable. Well last week I came in and…read morethey no longer sell my filter. I was so hurt lol. Everyone here is friendly and they do such a great job! Get your car serviced and shop at the same time! I love how they text you when your car is ready.

Before I start ranting about my most recent experience w/ a relatively newer vehicle, I have to say…read morethey did do a decent job (oil change) on my older vehicles. HOWEVER, yesterday I took the a 2010 Prius to Walmart for an oil change (will never do this again), and they told me the filter was too tight and could not change the oil. They blamed it on the "last person that did your oil screwed it on too tightly". Turns out they did not have the right TOOL to unscrew the filter. So I drove it off and heard the car making strange noises. Luckily another vehicle pulled up and told me there's a panel loose and i'm dragging it. WtF! Turns out they didn't secure the plastic cover underneath the car. (picture uploaded to yelp) Went back and they "fixed it". Drove off and heard it again! WtFx2!! This time a bit more frustrated, came back again and they seem to correctly secure it. During this 3rd time back, the manager told me they had actually put fresh oil in the Prius even though the first guy said they couldn't. Anyhow, I didn't want to stay or argue w/ them any longer so drove home. So in the 2 hours at Walmart, they were able to screw up the bottom panel, waste my time and gas, and loose my family and I as customers forever. I think I'm being fair by giving them an 2 stars for their past service, but this experience was enough to bid the lube and tire department at the Westminster and all Walmarts goodbye! ************ update *********** Upon further review, I cannot place the blame on Wal-Mart. Turns out, Toyota is the one to blame. It's a known faulty part made by Toyota, and they are not using a recall (yet).. This is very similar to the 2007 scion tc trunk handle. After years of complaints by numerous owners, they finally issued a recall.

My car wouldn't start this morning so I had call a towing truck service. My least favorite thing to…read moredo but gotta do what you gotta do. I was able to set up a time through a call and the person showed up on time. A shout out to Mike for being a good sport and awesome person. Fantastic communication before loading my car. My car was loaded within 20-25 minutes and to the shop it went. I was able to ride with Mike to the shop of my choice. He dropped me off along with the car and road off into the sunset. A few minutes later, I received a call for payment . A simple check out process! I went out about 12-13 miles which cost me $80. Not bad at all! I've spent more money before. I highly recommend this place! Everyone was really nice. Kindness goes a long way.

One of the Lee drivers almost ran me off the road about noon today (4/29/24) as I was headed into…read moreDurham. I had my left turn signal on and was changing lanes to head to downtown Durham off of 885, and Lee driver suddenly came between me and the car in the far left hand lane, out of nowhere. If I hadn't been watching, he would've run right into the rear of my car. Then they passed, honked crazily, and swerved right in front of me so he could get to 85N. I would never trust my car with somebody that drove like that!

They are disrespectful toward the customers..My niece was disrespected and was left without help…read morefor at least 20 minutes that is certainly no way to do business.

Update...I talked with the regional manager who agreed to reimburse me for the towing and for the…read moresecond balancing charge.

I sold my car to Toby at Durham Auto Mart, and honestly have to say it was the most wonderful, easy…read moreexperience I've ever had! I've never enjoyed such an easy process, while truly enjoying the professional and honest people at this car dealership. I highly recommend Toby and his entire staff and operation! Thank you all for making my car selling experience so smooth and easy! Steven Lester

It was just over two weeks ago that my trusty old 2002 Subaru Outback took her last ride with me…read moreafter 20 years of loyal service. She suffered a radiator reservoir explosion, and I had to pull over ASAP before a fire started. I had already been ready to retire her due to other future repair costs, but circumstances forced my hand early, so I got to work researching available and newer Subaru Outback models. I visited one large dealership within five days, but their staff were extremely duplicitous, so I promptly left feeling very misled and annoyed. Enter the exemplary and professional staff at Durham Auto Mart: Chip, Toby, and other colleagues who I did not have the pleasure of meeting. I found a listing on Carfax to Durham Auto Mart for a 2013 Subaru Outback that looked in great shape, awesome Carfax report, low mileage, and in an excellent price range. I called Durham Auto Mart to inquire, but Chip sadly and graciously informed me that another buyer had already made an offer. He promised to call me back if it fell through though. And that he did. I was sitting at home pondering how long it would take to find a better deal, when suddenly my phone rang, and Chip gave me some excellent news. As my luck would have it, the other buyer was militantly insistent on trading in his very, very old car, which was not in good enough condition to be of any resale value, and somehow this condition completely undid his commitment to the 2013 Outback. Chip and I spoke for over 30 minutes. I asked him intensive, detailed questions about the vehicle, and he answered all my queries with specificity and patience, and he deeply impressed me with his knowledge and passion for all automotive matters. He was so authentically convincing that I (wisely) chose to immediately book an Uber and head straight for Durham Auto Mart. On arrival Chip greeted me heartily, and we got straight to business. I took a long look at the Outback and its myriad new features, then Chip and I took it for a test drive. I absolutely loved how it handled and was sold on it within minutes. On return we began the long and laborious process of certifying credit, transferring insurance, signing innumerable documents, and even hit a bizarre snag whereby Equifax decided that I didn't exist! Chip handled the problem ably and with determination. We learned that it was simply an issue with my name (I have two middle names) and eventually the system cleared me with flying colors and a very reasonable interest rate. Throughout this process, there was no artifice or deception from either Chip or Toby. Both of these gentlemen were straightforward, honest, and did not pressure me at all. Durham Auto Mart's transfer fees are low compared to competitors, there are no hidden "junk" fees bundled in with the purchase, and Toby explained all my warranty and financing options in detail. Some dealerships might have tried to take advantage of my inexperience in buying a car, as after all this was the first vehicle I'd bought in 20 years, but Chip and Toby did the exact opposite. They acted in good faith and treated me with grace and respect throughout, and they were excellent conversationalists. I strongly and without hesitation recommend Durham Auto Mart as a business and endorse their staff as trustworthy individuals. They have been in operation for nearly 50 years and my experience with them abundantly demonstrates why they have endured for so long. Independent businesses are so important to support in an era of increased centralization and corporatization, so if you need a car, even from afar, give Durham Auto Mart a call. -Anthony Joyce