Brought truck in for repair. Was told it was fixed, paid $700. Test drove... still broken. Brought…read moreit back. They worked on it for half hour and "fixed" again. 2 days later check engine light back on. Popped the hood and intake was not even connected. Horrible place. Oh..... and now leaking antifreeze! $700 and in worse shape Then when I dropped it off. Thanks Kevin!

The first time I went there to ask about buying tires. The guy pressed a button and started…read moretalking on the phone. He didn't say anything to me. I waited for about 20 minutes and left. The second timedd there were a customer in front of me. He helped that customer and when it came to me. He again he picked up the phone and acted like I wasn't even there. I stood for 10 minutes and walked away, as I was walking away I turned and he quickly hung up the phone. I see he dildn't want to help me.

They quoted to replace the oil pan gasket on my truck for 500$ which was a good price. They figured…read moreout they quoted the job to low with all the parts that had to be removed to do the job. He told me that it wasn't leaking oil. When I got to the shop there was an oil spot under it.

say this reluctantly but: very horrible service recently…read more I brought in my car in to get assessed for a broken handle, they took the door apart w/o even asking my permission to 'assess' it. and if I didn't go with them then its $240+ to reassemble said door. blunder #1. also they originally had quoted $260 and it jumped to $460 on top of which. congradz you already lost yourselves a loyal customer. the professional thing here to do in this situation is ASK the customer to proceed. this misquote is bc one of their mechanics doesn't know what the hell they're even doing. pricing quotes fluctuates at any given moment. thanks for curing me of ever having considered using you guys in the past. hard lessons learned. if you're reading this try Sturdivant's auto in Chapel Hill instead. they're professional + will try to actually save you time + $$. don't use these guys if you have anything slightly serious unless you've got lots of money to burn.

I moved to Chapel Hill 42 years ago and remember getting my first set of replacement tires for my…read more1981 Toyota Corolla at the Franklin Street location. I chose Chapel Hill Tire because it was the only place within walking distance from my dorm. Over the years, I consistently took my trusty Toyota there for service. When I eventually gave the car to a friend, it had 275,000 miles and still ran perfectly. My friend added another 100,000 miles before the old Corolla finally went to Toyota Heaven. In those 42 years, I've lost count of how many cars Chapel Hill Tire has serviced for me, my wife, and my four kids--roughly around 17 cars. We've never had an issue until about a year ago when there was a problem with an oil change. Fortunately, the warning lights worked, and I was able to address it myself. When I informed Chapel Hill Tire about the mistake on my next visit, they were thankful and assured me it was a fluke. However, the same mistake happened again on my next visit with the same car. I was shocked and unhappy. When I informed the garage and the manager, they were equally shocked and horrified. They identified the root cause, explained that it was a data error, and assured me that it had been permanently addressed. Chapel Hill Tire went above and beyond to rectify the situation and ensure it never happens again. Admitting and owning up to a mistake shows a lot of character, and Chapel Hill Tire has shown me just that. Despite the errors, their response has reinforced my trust in them. I look forward to bringing the next 17 vehicles to Chapel Hill Tire.

They failed to properly secure one of my wheels. I got halfway home and the front end of my car…read morestarted making horrible noises. When I did get home, I found all lug nuts loose on the offending wheel, with one nut almost falling off. They also failed to return my wheel lock key to my car and claimed they did return it. A thorough search of my car turned up nothing. What seemingly made all of this worse was a lack of contrition on their part, after essentially imperiling a customer with shoddy work. After alerting them of the lost wheel lock key, I actually had to call them back to force a refund for it. Another minor issue included very poor reception on my Verizon phone service in their waiting room, such that I could do no phone-related work or view their inspection report for confirming car work to be done (they do have guest Wifi, which I noticed after the fact. no texting though). Monitor the work this place does very carefully.

I got tires for my 2018 Volvo S90 and now ere getting tires for our 2013 Ford Flex.. we hydroplaned…read moreon the way here so we figured it might be time to check the tires... come to find out we actually needed a set... the ones we had on the car wore out 16k miles too early so the new ones were prorated... saved us $300+ on the new set...

One of our cars was in desperate need of tires after it's long and extended stay of years in the…read morenorth east and it's lackluster weather conditions and roads. As a former service center manager of a major rental car company, I knew what brand of tires I wanted. I made the purchase online and set up the appointment on there as well. We went in on a Saturday and the parking lot was filled to the max. Was only one spot for me to park the car. I set the appointment as a drop off because I had other things to do that day. As I walked in, it was a lot of customer sitting down, waiting for their cars to be completed. I thought I made the right decision, scheduling it as a drop off instead of waiting for it because it seemed like it was going to take a while because there were so many people there already at that time in the morning. I checked in with someone and then looked towards the garage and noticed there were a lot of people in there working. They sent me on my way and said that I was all set and that they would take care of the car. They have an online system where you can track the status of your vehicle to see if it has been completed. In less than 30 minutes, I checked and seen that my car was done! I couldn't believe it and had to refresh the page again to make sure my eyes weren't deceiving me. It indeed was done! Went back to retrieve the car, and went on with the rest of my day. The tires were perfectly installed. Was very impressed with the service I received here, and would definitely come back for any of my tire needs!

Stopped by on a late Friday afternoon asking about having my brakes checked. (Had previously had…read morethe brakes 'fixed' at another place a couple of weeks before and they were already going bad.) They couldn't do it that afternoon, but set an appointment that next Saturday at 8am. I got there at 8am Saturday and by 8:15am they had my car up on the rack and were showing me what needed to be fixed. By 10am I was driving away with my new brakes and a free tire rotation. The staff was polite, friendly and professional - the facility bright and clean. The price of the brakes I had to have put on was GREAT! ($100 less than the first place.) My car drives much better now than it did when I first drove it onto Mavis' parking lot! I would recommend Mavis to everyone!

They are disrespectful toward the customers..My niece was disrespected and was left without help…read morefor at least 20 minutes that is certainly no way to do business.

Neal's went above and beyond to assist my daughter with her vehicle on two occasions. Incredible…read morecustomer service. Highly recommend.

Scammers. Don't go here. Quoted me $11k for a service that ended up being $600. Don't end up like…read moreme.

The gentleman that helped me at Blacks Tire Service was amazing! The customer service and the…read moreability to remember me my name after my vehicle was serviced, showed that he cares about his customers! I will always return to this Blacks Tire Service when my vehicle needs to be serviced! The quality of work was top of the line! Thank you guys for doing an amazing job servicing my vehicle!

Great entry courtesy. Oil change and tire rotation was due and without an appointment the expected…read moretime was very reasonable. All fluids and concerns also addressed. Just a slight issue on waiting room maintenance

I have found a great place in Cottman's of Durham. The man that runs the place, Jody, is a…read morewonderful and trustworthy person to have to take care of you and your car. He patiently explains every question that I have and he always comes through with what he says and tells me. I never leave there feeling uncomfortable. He makes sure that I get the best of care, and there are not too many places that I can boast of that. I can also boast that he goes the extra mile with taking care of me after hours. If you've never tried Cottman's for your specific car care needs, I highly recommend that you do. I know that Jody is a godsend to me. Ursula

Great experience all around for a transmission fluid and filter change on my Mini Cooper. I…read moredropped the car off the night prior and dropped the key through the door slot. They called me the next day around noon pickup. Price was reasonable (sub $300 - which is way less than Mini dealership) and everyone I interacted with were professional, friendly and helpful.