We just adopted a dog from here yesterday. The experience was great. After we applied, we heard…read moreback in a day and arranged to go and meet the dog. We drove from MI to the facility in Elkhart, IN. The facility was impressive as they are building a large shelter. The dogs were all kept in large pens and seemed well cared for. We were able to spend as much time as we needed and have our son meet him to ensure he was a right fit. After signing the paperwork and adopting him, they even provided a going home kit with treats and a sample of food. So far, the dog has been great and is already part of our family with our kids. Adopt don't shop :)

FIVE (5) unreplied emails asking to view a specific dog. I got the distinct impression from the…read moretotal lack of response that they are not interested in finding good homes for their animals.

This review is not written lightly, and it's not about being "upset" -- it's about accountability…read more We adopted a cat from this Humane Society after being told the cat was healthy. Within weeks, the cat showed worms, blood-related health issues, and ongoing medical problems that were clearly present before adoption. That alone is unacceptable. What made this experience truly awful was how it was handled afterward. We contacted the Humane Society multiple times asking for help. We were told we would receive a call back -- we never did. We called again. Still no real help, no solutions, no follow-up. Just silence. When we pushed for answers, instead of support or responsibility, we were blamed. We were told we "should have gone to a specialist" and then informed that we are banned from adopting from this Humane Society ever again. That response is shocking, especially considering this situation exists because we were given a sick animal under the claim of being healthy. We are now being forced to return a cat we became emotionally attached to because we cannot afford hundreds of dollars in vet bills for conditions that should have been addressed prior to adoption or at least disclosed honestly. This review is directed not just at staff, but at management, board members, donors, and the community: * Why are sick animals being adopted out as "healthy"? * Why are adopters ignored when they ask for help? * Why are adopters punished instead of supported? Adoption should be about the well-being of animals and the people opening their homes to them -- not deflection, silence, and blame. I strongly encourage leadership to respond publicly and explain how situations like this are handled, because based on our experience, there is a serious lack of transparency and compassion here. Then to finish it all up when the cat was dropped of they said nothing , took the cat , the paperwork , and gave the carrier back.

Wonderful place to find a new furry friend! You can walk in and look for an animal for as long as…read moreyou want without being watched. I adopted my cat here a few weeks ago and they have been nothing but wonderful from start to finish!! Also, you get a discount at most vets for the animals first check up. Highly recommended!

This is a great place only because the money goes towards animals, but make sure you are keeping an…read moreeye on your receipts. I was overcharged by 7.99 and didn't realize it until I got home. I did message Resale on Facebook, but they decided ignoring me was the professional thing to do. Keep an eye on those receipts. I suspect this happens a lot. Especially on Wednesday's when they have their 20 percent off sale, which is the day this happened to me. I love what this place does for animals, but don't love being ripped off. The volunteers/workers are really rude here anyway, so honestly, I'm not shocked they ripped me off and ignored me. If I ever go back, I'll definitely be adding up my purchases before I get to the checkout.

I have found the most usable items here. I search for my daughter and grandkids who are looking…read morefor certain items. We are trying to clear our house to maybe do an apartment so this has been the perfect place to take valuable items that I would like to have special attention. They have great and knowledgeable ppl volunteering there. Love to visit every other wk bc there are always a new assortment available. They are amazing.

If you are not already taking your dog to Linda's Camp K9 you should. They have an excellent…read morefacility, a wonderful staff and a day full of fun for your dog. If you're looking for the restful evening from your overly energetic dog they will definitely tire them out.

Late review since we just learned they changed management a while back…read more We thought this was a good daycare for our dog after a few trial days so we bought a package, but upon first day of the package they said our dog wasn't getting along with another dog (so what happened the first 2 days?) --so we took her out. I guess they let all 30 dogs go out to play at the same time with no separation of bigger /smaller dogs. I asked to transfer the package to my 2nd dog who was a puppy and not neutered yet and was waiting until they were 2 years as recommended, - they said it's fine and I can use it whenever...but when new management took over they didn't notify us through email or anything that packages expire. So now we just wasted a few hundred for nothing because they won't honor it. Crappy new management who won't work with their customer- you could have earned more money in the future if you actually tried to meet in the middle with a solution. They wanted me to buy more services- NO THANKS.

Hard to give a rating since they didn't do anything at all, so I went with one star. We had our 13…read moreyear old pet pass away and were looking for a pup to replace her as our other dog was in need of a companion. We hoped to get one relatively quickly. We filled out an application for a pup they had and got an email confirmation the application was being sent to Heartland. To be sure they got it, I sent them an email directly with a summary of what we were looking for and attached a copy of the application in case they hadn't received it. For the week after that, we had no response at all from Heartland. Nothing. No acknowledgement by phone, text, nor email. I didn't expect much, but did expect something. The adoption process is way too complicated. We wanted to adopt a rescue or shelter dog as our last pet was, but it is simply too complicated and frustrating, especially when the place with the animals won't participate. We ended up going with a breeder and have the pup at home now. To be fair, Elkhart Humane Society called a day after we submitted an application to keep on file to say we were accepted. Another agency sent an email saying the pup we were interested in had been adopted that day but they would keep the application. Not so for Heartland. They did eventually send an email . . . 3 days after we had our puppy at home. We've had 2 dogs in our home for decades. We prefer going the rescue/humane society route, but they make it much too hard and frustrating to use. Not sure I'll even try using them next time. I'm glad some folks had a good outcome with them, but for us it was nothing but crickets from Heartland.

After an egregious error and subsequent refusal to correct or admit their mistake, South Bend…read moreAnimal Care and Control gave away the dog ("Mya") upon which I had a pending adoption a mere hours before I was to adopt her. She was given to Heartland Small Animal Rescue. I immediately called Mandy from Heartland (twice). She confirmed that they did have Mya. I told her that I would take Mya THAT DAY. I could meet her or whoever had Mya in less than an hour. She told me that she could not adopt out a dog until I had filled out an application and encouraged me to do so. I immediately did. She promised that she would give me a call on Monday. That call never came. I called Mandy again on Friday, October 10th in the afternoon. She did not return that call either. On Saturday, October 11th, I went to PetSmart in South Bend for the adoption event that Heartland holds weekly. I met Mandy, who informed me that Mya had been adopted just last night. I asked why she never called me. These are the "reasons" she gave: 1. She was waiting to hear from South Bend Animal Control to see if they wanted the dog back. She never heard from them. Why then, I asked, did she allow Mya to be adopted by someone, if she was waiting for animal control? I never received an answer to this. 2. She said that my vet references did not check out, but it clearly said on my application that all of my dog's vaccinations and heartworm preventative are from VIP PetCare clinic. I have receipts of this. 3. She said she had been busy. Interestingly, I had called her and left a message on Friday afternoon. Too busy to call me, but still able to take your call. I appreciate that the volunteers at Heartland are just that--volunteers. Ethically, Mandy should have called me at some point in this process. Instead, it seems that she and South Bend Animal Control were simply going to wait for it to blow over. By the power of sheer incompetence on the part of South Bend Animal Care and Control and of lack of ethics on the part of Heartland, I am unable to adopt the dog that I fell in love with. My heart is broken, and I can only hope that this message will save others from the same pain and frustration. Adopt elsewhere.

I inquired about a dog that was on the website, was told to come down to do a meet and greet and…read morefill out the application. Got down there and they wouldn't even let me meet the doggie. They brought out a different dog and tried to get me to adopt it. They said the dog I was interested in wasnt "good with people". Which makes no sense because why would you say she was up for adoption?! They refused to even let me set up a time because "she's not friendly ". How would the dog ever get used to others if she is not allowed to even meet with possible adoptees? The ladies there, obviously volunteers that dont care; were dismissive since I dont want the dog THEY wanted me to take. Pet Refuge sucks and you need staff in there that actually WANT to be there and actually care for the animals. There were kittens running all over the place. I feel sorry for those animals.

Pet Refuge has always been a go to place for feral cats trying to assist them at different times.read more

we got our Maltese from Companions Forever. She is precious. She is beautiful. We are so pleased…read morewith her. I wish we could've taken her brother Billy because he is just as precious and beautiful as our little girl it breaks my heart because that Billy is a sweetheart, and they are so smart and so well kept we are so happy with our baby whoever gets Billy is gonna be so lucky

https://www.undertheweatherpet.com/blogs/under-the-weather/ivdd-in-french-bulldogs-recognizing-signs…read moreand-seeking-care

I will start positive, Dr. Harr is amazing. However, the receptionists (any many other staff…read moreaccording to these reviews), are not very pleasant. Every time I've talked to someone on the phone or in person they are always SO mean and act like whatever we're talking about is a an absurd inconvenience. They seem like they don't have any compassion. I thought maybe they were having a bad day so I tried to be light hearted and nice... they were still so rude and acted very cold. My dog (Pomsky a little over a year old at the time) has issues with aggression primarily when he's sleeping and some resource guarding habits. This developed after having a cyst on his head. When we brought him in to get it looked at and for his shots, the doctor and assistant, knowing his issues, brought him into the back? I've always been in the room while they've given him shots and he's done amazingly. It's because of the pain he was in that he wasn't friendly. They reported the bite, understandably, but couldn't it have been avoided if they had just NOT taken a dog with aggression away from its owner? They told us we had a to do the "chill protocol" which basically means we brought him back the next day and gave him some melatonin and pain medicine before bringing him in. He was very distraught and confused, I understand why they wanted to do it, but it just left him a lot more scared of everything than he needed to be. They cleaned and drained the cyst as much as possible but they also created severe anxiety for him and he will probably hate every vet I take him too. I'm going to bring treats and see if we can make it positive again. I do NOT recommend coming here at all. Not to mention they charged me almost $1000 for the two visits?! We didn't even have the cyst removed (couldn't afford it). That's ridiculous. The cyst is back now and he just turned two as well so we are going to go get his shots done and schedule a surgery for removal. I will NEVER step foot in this place again.

I used to take my pets to Kryder...used to is the operative statement here. I now take them to a…read moreVet in Michigan for service. Perfect example of why...I just went into Kryder to register my pets in St Joseph Count because the Humane Society website says you can to do it at ANY vet. Kryder followed this guidance and did it last year since my vet is in Michigan. The attendant looked at me like it was an imposition since I wasn't a customer. This IS exactly why I took my pets elsewhere...increasing prices, limited hours and waning customer service.