Dr Belock and her team are amazing. You can tell they really love the dogs. They go above and…read morebeyond to make the dog comfortable, happy and healthy.

From the owner: For your dog’s wellbeing, we are committed to providing low stress veterinary primary care and…read morepositive-based training methods. Our veterinary services include annual exams and vaccines, rabies shots, heartworm tests, and other wellness services for healthy dogs; we do not treat emergencies. Our behavior services include initial behavior consult and private lessons for behavior modification in dogs with anxiety, fear, aggression, reactivity, excessive barking and other problem behaviors. Our training services include Puppy Pals Program (puppy socialization, private lessons, puppy playgroup), STAR Puppy class, Canine Good Citizen, general group and private training, as well as focused workshops (leash walking, crate training, etc). We also host and organize a number of special events and socials throughout the year including holiday photos and activities for (Christmas, Halloween, Valentine’s Day, Easter, 4th of July, etc), AKC Fit Dog Club Walks, Ice Cream Socials, and more! Come join the fun!

Allie does a great job with high anxiety pets (and owners!) She goes above and beyond!read more

She did not fully groom both of our dogs, said she cut their nails...she did not. They were done…read moreso quickly that full grooming services could never have been done for both dogs. I've had dogs for many years and have had some wonderful, caring groomers who took their time and did a wonderful job. We won't ever be back and would not recommend her.

Late review since we just learned they changed management a while back…read more We thought this was a good daycare for our dog after a few trial days so we bought a package, but upon first day of the package they said our dog wasn't getting along with another dog (so what happened the first 2 days?) --so we took her out. I guess they let all 30 dogs go out to play at the same time with no separation of bigger /smaller dogs. I asked to transfer the package to my 2nd dog who was a puppy and not neutered yet and was waiting until they were 2 years as recommended, - they said it's fine and I can use it whenever...but when new management took over they didn't notify us through email or anything that packages expire. So now we just wasted a few hundred for nothing because they won't honor it. Crappy new management who won't work with their customer- you could have earned more money in the future if you actually tried to meet in the middle with a solution. They wanted me to buy more services- NO THANKS.

The staff was very accomodating with our situation of getting rear ended during our drive to the…read moregrooming appointment. Their making things seem like nothing was some welcome good that helped offset something not so great that had our little dog shaking. Good customer care often involves some adapting. Their's was greatly appreciated.

The facility is incredible and absolutely affordable!! Brought my Great Dane here for boarding for…read morethe weekend and added on a walk. Each night is about $45 for boarding. A downside is you get charged for Sunday night even if you pick them on Sunday. And you can only pick them up between 4-6pm on Sunday. They take your dog outside every 2 hours during the day to potty AND you get 3 play sessions each day! The front desk area is incredibly nice, although I was terrified my pup was gonna mark his territory on the rug or chairs in the waiting area - luckily he didn't! My dogs room was in the aquatic facility and had a futon and chair for him to chill. The facility is huge with a ton of buildings and plenty of outdoor play areas with high fences. The only reason I didn't give 5 stars was the slightly odd interactions I had with the staff. I called a few times to check on my pup and they seemed surprised that I did and just told me he was doing good. And the behavior sheet I got at the end was pretty bare compared to ones I've gotten at other places, especially with him being there for 2 days. Overall my pup seemed to enjoy his time here and was well cared for!

Bunk & Biscuit assured me they would be able to give my dog her Rx 2x a day. They failed & only…read moregave the Rx to her 1x a day. Their failure caused pain for for my dog & 2 Vet visits resulting in $500+ Vet bills. I would NOT recommend taking your dog there. What good is filling out the lengthy forms & sending Rx's in the original Rx bottle (that has instructions on it) if they dont follow instructions?! They accidentally sent Their pill pack home with my dogs things. They hand wrote the WRONG dosage on it & didnt have the correct pills in it for that night or the next day. They blocked me on FB, not a good sign of them taking responsibility at the end of the day. I'm pretty sure B&B is ghosting me. They need to make things right & reimburse me for Vet bills that were the result of Their mistakes.

Rudy is an excellent trainer! He will teach you and if you put in the work with your dog you will…read morehave everything you ever wanted in a fur baby!

My in put might be a little biased seeing as I'm an employee... BUT Rudy Drexler's is the best of…read morethe best. I've learned so much from Rudy and Karen and I continue to learn something new everyday!!!

My 6 year old border collie had always been a nervous dog and did not like strangers around her…read more She would nip at people without warning, so we did not take her anywhere. Even though our family was pretty social, she was never part of our social life. When people came over, we put her in a locked room. She rarely went in the car anyplace, and going to the vet was a nightmare. Last summer, I turned Aubrey's world upside down. I got married and moved into a new house. This household included another dog and a special needs 26 year old. The first few weeks were stressful. Aubrey was very anxious and my stepson did not read her cues. There were a few bite incidents and nobody could relax. I didn't know what to do and thought I would have to surrender my dog. I looked online and saw Kasten's Dog Training, which I knew to be close to my new house in Elkhart. I truly doubted that anyone could help my six year old dog. I called and scheduled an online interview. I remember feeling very optimistic after that first phone call. Right away, I felt like there was someone who understood what we were going through, and was going to help me keep my dog. I had nothing much to lose, so I signed her up! Aubrey participated in Program 5- Behavioral Modification for Aggressive Dogs and Dogs with a Bite History. She spent 21 days at Kasten's split into two sessions. After the first 9 days, I came to pick her up and immediately noticed a difference in her demeanor. She completed the second half of her training right before Christmas. When my son came home college, he was shocked to see how much better she was behaving. She had a new confidence and was no longer so anxious. She was a treat to take on walks and we didn't have to worry about her darting out the door anytime it opened. We have taken Aubrey to Kasten's for boarding several times in the past year. Being able to board her, and know she is safe, has been such a blessing. The fact that she was receiving refreshers as she stayed there was an added bonus. Before coming to Kasten's, I never would have even thought that I could board her anywhere. The trainers at Kasten's were so helpful and did such a great job with Aubrey. They worked tirelessly with her, and I could see the extra effort that they put in to get her to feel more comfortable, and eventually enjoy training sessions. Kasten's Dog Training has improved our family's life. We can now enjoy our active social lives and include Aubrey. She jumps happily into her kennel when told, walks on a leash like a show dog and even goes on trips to the hardware store several times a month. She and my stepson have a mutual understanding, and both of them feel much safer around each other. Making that phone call to Kasten's was truly one of the best decisions that I have ever made. Thank you to everyone at Kasten's - you have made such a difference in our lives!

Highly recommend! Lovingly took our rambunctious dogs and taught us how to be better puppy parents.read more

What an abysmal trip to Petco today. Madison, the peraon "working" the register was MIA and walking…read morearound the store being unhelpful like the rest of staff and managers. Meanwhile a line was building at the register, so the manager slammed her door before coming back out on the phone, and continuing to be unhelpful. Finally Madison shows up and starts helping customers. She checked me out and hands me a receipt, but doesn't even bother to bag my items or hand them to me. Just a receipt and "have a good one" like seriously? I understand it's a crappy job but you can do the bare minimum of ringing up customers and bagging their items. This place has really gone downhill and I'd be better off going to Amazon and getting broken reptile bulbs than this.

I stopped by Petco for some basic aquarium needs. Their aquatics department was very nice..I have…read moreto say I was a bit surprised. A nice guy named Ken helped me get some ghost shrimp, and Endlers guppies. We talked for a few minutes...he was knowledgeable, offered some good advice and asked me to to bring in a photo of the new nano tank when it was all grown out. They had a good selection of plants and inverts for planted freshwater aquaria if thats your thing. I will beback. I was impressed by Petcos selection and customer service.

Terrible experiences everytime we've gone to this clinic. One dog was misdiagnosed with an "upset…read moretummy" and died 3 hours upon returning home. Another dog last week was given antibiotics for a UTI after waiting 4 hours. A week later, blood was still present in her urine and she had no UTI. We took her to our local VCA clinic where we were told she likely needed emergency surgery for pyometra. Not trusting VCA Emergency to handle any continued care, we took her elsewhere and after extensive bloodwork, tests, ultrasounds and xrays, it turns out she did not need emergency surgery and it was either a cyst or an ovarian remnant missed during the spay (also performed by my local VCA clinic). We are waiting for bloodwork from the lab to confirm. All this testing only cost $1400 at Emergency Veternary Care Center Kalamazoo. Don't go to VCA Emergency unless you want to pay hundreds to thousands of dollars for multiple misdiagnoses on multiple dogs and have one pass at home. Go to EVCC for emergencies. The care was quality and they provide payment plans.

Our dog underwent surgery earlier in the day at Paw Paw Vet, and we were given VCA as the…read moredesignated emergency contact if anything went wrong. Around 2:00 AM, our dog began experiencing severe breathing issues. When we called VCA, we were told there was only one veterinarian available and they were in surgery, and that we would need to drive an additional hour and a half to Byron Center for care. We attempted to find a closer emergency option, but ultimately began the drive to Byron Center. Shortly after getting on the highway, our dog's condition worsened dramatically--she could not breathe and was in distress. In a panic, I called VCA again, begging them to allow us to bring her in. They eventually agreed to have a veterinary technician examine her. When we arrived, she was taken to the back immediately. We were later told that her throat was swollen shut and filled with blood and mucus. They were able to place an oxygen tube and initially said her breathing stabilized. Tragically, she then suffered a heart attack and passed away. I strongly believe that if she had been allowed to receive care immediately--when we first called--her condition could have been addressed sooner and the outcome may have been different. Being turned away during a life-threatening emergency cost us precious time. Adding to this, we were charged $350 for CPR, which was never discussed or authorized. We specifically requested oxygen support--not resuscitation efforts--and this lack of communication is deeply concerning. For a full week, I have attempted to speak with a practice manager regarding this situation and have yet to receive a call back. Each time I contact the office, I am given vague responses with no resolution. Additionally, I was told by a staff member that this situation was "basically my fault" for not immediately driving an hour and a half away, rather than seeking care closer. This response was both inappropriate and hurtful. Finally, I question why Paw Paw Vet would recommend this location as an emergency resource if they are unable or unwilling to provide immediate care when it is critically needed. We are devastated by the loss of our dog, Rosa, and deeply disappointed in how this situation was handled at every level.