Everything. this is by far the worst PetSmart I've ever been in! No help, knowledgeable workers read more

Walked in, hoping to see some puppies for sale or adoption, but there were none. The fish that they had, there was a good variety, but I didn't see the ones that help eat the algae and stuff off the tank. There were three cats up for adoption, and a few other animals, such as guinea pig, pigs and snakes, hairy tarantula and a scorpion. Saw a few dead Beta fish. There is a wide selection of accessories for your pet, but it appears that if I'm looking for a pet, I'll need to find a different option. read more

Bought three angel fish yesterday. And three Blue Gourami. As soon as I got home I floated them. Mind you I have a large tank with expensive 7inch albino Bichir fish and other tropicals. Immediately a angel died. Took him back to the store made them test my water. Perfect as it should be. Tank treated with all proper chemicals. Got three Blue Gourami. Today very next day notice ick on a Gourami, and now a infection of the mouth of one of my new angels. BTW I tested thier water also. And it was as hard as a fresh ponds water. Which is deadly for tropical fish. I am now treating my tank with melifix, primafix , and ick treatment to keep my fish alive. If they all die I've documented everything. And will be seeking compensation. For the fish I've been raising for the last year. Do you guys understand what it takes to maintain a healthy aquarium. Just to buy fish that destroy all your hard work? This is poor buisness. Do you know how much chemicals cost? On top of losing fish, water changes etc. Thanks for making me work my butt off to keep my tank alive. This is BS. Ill be contacting corporate. I paid you like $70 bucks for hundreds of dollars of damage. read more

PetSmart - Black Angel fish with mouth infection. - Pet Training Near Me - Columbia, South Carolina

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The groomers are terrible!!!!!! Will do stuff you don't agree to. When you ask for an explanation they get rude. It is better local businesses you can take your dog to for the same or even better price. read more

I went into Petsmart last week to look at turtles for my daughter. We walked around, priced everything we needed and came back this week to buy. Upon entering, there was a nice crowd of folks in there. We didn't see any one around except for the cashier. We asked him if he could get us some help. He pointed to the lady who could help us. I told my daughter to let her know what we wanted and I would go ahead and purchase the Habitat and take it to the car. My daughter was approaching the lady as I was walking out. When I walk back in, my daughter said that the lady told her to wait and she'd be back. We waited about 10 minutes on the lady. When she finally came back, we talked about things pertaining to their return policy and such, I signed some paperwork and we were off! My daughter is a proud turtle mom! Lord knows it beat the heck out of a dog, which she wanted too so I jumped on the turtle thing and she couldn't be happier read more

PetSmart - Got a turtle - Pet Training Near Me - Columbia, South Carolina

DONT TAKE YOUR ANIMAL HERE!!! Our yorkie had an appt today at 12...they checked him prior to accepting him to be groomed. We picked him up at 345 and he has a cut on his belly. They're giving us a 20% discount but they're denying that they r responsible for the cut. If it gets infected I'm calling a lawyer because we r 100% certain this didn't happen at home. read more

PetSmart - Pet Training Near Me - Columbia, South Carolina

Went into PetSmart today to look at reptiles. I went to the anole tank and noticed there were skeletal remains of a Bahamian anole. There were three alive anoles in the tank with grasshoppers. Disgusting. This goes to show they are not cleaning out the tanks or paying attention....but they were able to feed the anoles and not see this? How could they have missed this? It had to have been in the tanks for days for a skeleton to be there. I went to the cashier and informed her of what I saw. At first she tried to tell me maybe it was shedding. I said no I've had anoles before and it's dead. She called over one of the workers and whispered in her ear the situation. She didn't want other customers to hear. I would not buy a reptile from this store. read more

PetSmart - Skeleton of dead anole in tank - Pet Training Near Me - Columbia, South Carolina

DO NOT, I repeat, DO NOT take your dog to petsmart on Two Notch Road to be groomed!!!!!!!!!!!!! This Petsmart location is by far the worst, and I am so upset with right now......I took my Goldendoodle there today to have him groomed and the wait they shaved my dog's coat was HORRIBLE!!! The only part of his body that was to be cut down ONLY because they were too lazy to comb through a few tangles, was his legs....the rest of his body was supposed to have the puppy cut. Olivia stated they would use a 10 blade, but far from the truth. Olivia stated only his legs would be cut low, far from the truth. Kairah is who groomed him, and she cut and cut and cut so low that his legs look like slim jims and his but was almost bare. I informed Olivia that this was UNACCEPTABLE, and they did NOT even remotely cut his hair according to what we discussed and what was saved in their system....after making a million excuses and talking over me, she says and I quote, "maybe he's not a good fit for us"....I said "why, because I'm holding you responsible for this mess that you call a haircut?"....she replies, "maybe you should comb and brush your dog's hair so he doesn't become matted", and I said, "lady I do comb and brush my dog's hair, where is your manager" she opens the door and says "go find her, she's up there somewhere" and although I wanted to slap the taste out of her mouth, I went upfront to speak with the manager who also attempted to make excuses but for Olivia stating she was tired after having been there all day, and of course that did not help the matter. I did NOT give them a dime, and I will be looking for another facility to take my dog. The one star I gave them was only because I couldn't give a NEGATIVE ZERO read more

The groomer Ashley and Olivia are very rude. We got there and Ashley almost hit us with the door when she came into work. She walked through/by my husband and I and didn't even acknowledge our presence. I had to say good morning and ask her if sleep well. My dog had one little dime size mat in her ear. Her response was it's easier to just shave her ear off. I told her no ma'am that could be cut and blended. She then didn't want to finish the checkin and told me to stand outside to wait on Olivia. She come to us outside the waiting area and crabs my dog didn't speak to us. She snaps at her hands. She gave her back to me and said no it's easier to just cut her bald. I then told her no thank you have a great day. My dog had not mats on her body just a dime size on her ears. 3 strikes PetSmart is out. read more

Three hours after my dogs appt I decide to show up and just wait for him cus he should be done soon. Wrong. The two girls were sitting in the front, this lady with a puppy walks out, the girl who works there says my dog isn't done and he had to be separated from the pup in case of aggression. I'm like "hmmmmm odd but ok" cus my dog is way too fuckin chill. I go outside and look through the window to see her dragging my dog out, choking him in the process, and he's really cowering when she walks to him. Very odd for my dog. So I start walk-in in and hear him yelp loudly while she's brushing. Like she's pressing too fucking hard and hurting him. So no I don't recommend this place. Plus they said they never do the full process with my dog cus he don't like it but that's news to me cus what the fuck am I paying you for and when the fuck were you going to tell me so I could request just the fucking bath. Fuck y'all. My dog is too chill, doesn't even bark at dogs. Only barks when the door bell is rang. read more

Never has the prescription dogfood my dog MUST HAVE. I always have to drive clear across town to a different Petsmart that always has what I need. read more

My dog Mason had his first training lesson a few days ago the trainer Tracy is amazing! We also go there just to get him food and to get out bunny Cocoa stuff I love petsmart and if you have never been there for your pet I think you should try it read more

As a store to buy pet products in - Petsmart is great. The prices are a little expensive, but they offer a variety of products. The only problem I've had is the grooming experience. I didn't know you have to show proof your dog has been vaccinated just for a quick nail trim. Because I didn't have my paperwork, they had to muzzle my dog - who was already uncomfortable with the amount of people and dogs around him to begin with - and they held him really tight. He moved and struggled through the whole procedure and I could tell the people working on him weren't too thrilled. I asked if they could let me help and they said no, for safety reasons. Seems to me, a dog would be less of a safety concern with someone it knows holding it. After they finished, I needed to pick up a few things, and I went to the register to check out, paid, and went home. I should have checked their work first. They didn't trim his nails all that well really. Some of his nails are white, so you can see the quick, and they still could have trimmed a bit more down. What's worse - they didn't even trim his dew claws, which are starting to curl under! I'll just have to find my own pair of clippers and do this myself from now on. I've had it with groomers doing a half-crap job. read more

They butchered my shitzu-poodle. I guess they attempted to give him a poodle cut, but he came out looking terrible...I don't even have the words to describe how bad he looked. Groomer shaved him down way too low and uneven. The cut just looked plain silly. I think they need more experienced groomers. Worse cut he's ever had. read more

Petsmart swiftly and professionally addressed this matter showing that they do value customers. The incident was very hurtful, but the prompt action speaks volumes. Thank you. read more

Took my 6 pound, 8 year old shih tzu to PetSmart to be groomed. We just moved to the area so had not used this PetSmart before. I picked up my dog 4 hours later and she looked paralyzed from the waist down. Her head was hard cocked to one side and she couldn't walk. Took her to the hospital. $1000 later, they said it is either because the went down into her ear too far or they dropped her. I called PetSmart, the store manager acted like he didn't care. He said bring over the paperwork and he'll send it to corporate. That's all. He showed no concern what-so-ever. Well from my corporate days, he may be trained to do that so as not to admit any guilt. Well, it is so hard to watch my little baby suffer. The doctor said she may never be right again. We just have to wait and see. read more

When me and mom got Guinea pig there was one and they didn't tell us all we need. He died today. We went to another store and said they. Can die from depression. And that's how Oreo died read more

This store has gone down hill fast. The customer service is just non-existent. The cashiers are extremely slow and the lines are always long. Spare yourself the trouble and shop somewhere else. read more

So we just got a American Cocker and visited this place to buy everything we needed except the puppy food. They have everything you would need except pedigree puppy food. I have always used pedigree and wish they carried more of it. But they do offer a lot of other foods for dogs if you have one that needs the specialty food. If you need pet supplies this is the place to go. The people working there are great and will help you with any questions you may have about animals needs. They are good and love animals. Could not ask for a better place to shop at. read more

This review is on the grooming services. I went in to get my toy poodle groomed on October 12th and I was informed that they don't like to do old dogs and they would not be able to do my dog any longer and I informed the manger Bert Morris that had never heard of such a thing and if anything should happen they have a vet right next door but I truly feel that the groomers are not very experience and don't have patience. Very rude staff! read more

This review is on the grooming services. On Friday, September 26th at around 7:30 PM, I witnessed a horrific accident in the grooming shop. I noticed a groomer was struggling with a 75-85 lb. dog tethered on top of a standard sized grooming table, trying to trim his/her pads with electric clippers and the dog was having none of it. Numerous times the dog nipped at the groomer trying to get her to stop with the clippers. Instead of asking for help the groomer proceeded to force the dog to submit. This beautiful dog backed OFF the table and ended up dangling off the side of it by the tether around his/her neck. Luckily it didn't snap his/her neck. There was only one other person in the shop at that time and she was on the phone unaware of what was going on. I screamed for help and a couple of groomers standing outside the shop, near the vet desk, ran in to help. I was so upset that I left but later wished I had taken a photo of the dog or waited for his/her owner to come so I could inform them about the accident as I highly doubt the shop would mention it. If that was my pet I would want to know! The dog was a very large yellow lab or golden retriever mix. The coat was between a smooth and long coat, white with some yellow. Possibly and older dog. Very large! They had no business putting a dog that large on such a small table. Nor should they have tether it to the grooming arm. read more

PetSmart - Dog that fell off the grooming table almost snapped neck by tether around his neck on 9/26/15 at 7:30 pm looked like this. - Pet Training Near Me - Columbia, South Carolina

Holy well stocked store and fast, friendly check out, batman! Swooped in got four bags of dog food, one bag of cat food, paid the nice lady, and was back in the car in 10 minutes. Sweeeet! read more

DO NOT GET YOUR DOG GROOMED HERE!!! I've taken my dog to multiple PetSmart grooming salons and never had an issue. When I picked him up, I was in shock. They completely shaved everything I told them not to. This is by far the worst haircut my dog has ever received and my dog won't look the same for years. It was also clear that they muzzled him the entire time even though he's never shown aggression while being groomed. read more

Do not get your dog groomed here!!!!! Absolutely terrible customer service. They had my very easy going timid dog less than 30 seconds before saying they were unable to groom him. I've had him groomed multiple times and never once had an issue. Complete waste of time and total disregard for customer service. If your dog doesn't sit on the table completely still the entire service don't waste your time. read more

Seems their purpose is pet adoptions and not a pet product store. Visited the store for the sole purpose to purchase my dog a bed. And couldn't even view the beds or pull them down because all of the dogs up for adoption were in front of the aisle. It's great you allow non profits in the store but if you lose customers because they can't purchase anything. You might want to revisit your business model. The store in Austin had those dogs outside of the store. It gets just as hot if not hotter so it is possible. They had covered tents. But I guess they valued their customers more. I just won't shop here. Sounds like a dog kennel inside too. read more

Someone sold me dead worms today. Not the first time I've had trouble here actually, because another time someone told me i needed a lamp for my leopard gecko(geckos can actually die from heat lamps) and ended up costing me 50$ in the end read more

very clean and organized amazing betta fish section adorable dog sweaters and options basically everything you could need read more

The grooming services are ridiculous. They always seem to lose my dog's shot records and can never find my dog in the computer. Extremely rude staff. Prior to getting my dog's nails cut I told the staff she is a nervous dog when it comes to grooming. I left to pick up a few items and come back and get her and when I walked in the staff were yelling at my dog which in turn made her even more nervous. I will be going elsewhere for grooming service and will never put my dog through that again. read more

Not happy with the grooming service at this location. Every time they get a decent groomer they leave very quickly. The same goes for the managers. Inconsistent grooming standards. Must be an unhappy atmosphere so my babies deserve better. read more

Let me start off by saying that the SOME of the staff are nice and know what they are talking about . Why I have given this store such a low rating is for the way they treat the animals . The cat boxes aren't cleaned often, they don't realize when an animal has wet on the floor, they never check on the reptiles . I have been in a few times and each time I always look at the animals . each time I have came in the lizards look cold . I have noticed that the turtles eyes have goop running out of them . When I approached the staff , they looked confused . Well stocked store yes , but good treatment of the animals no . I will never be going back to this store again . I will also be telling everyone I know to stay far way from it . read more

This is a review of the grooming services only. The actual store itself is fine. I took 2 of my dogs there tonight for nail grinding. I explained that they are both scared to have their nails done. The lady who attempted to do my first dog's nails, Tammy, was terrible. She was so rough and jerked my poor baby around. My dog was so scared by her that she jerked her paw back and Tammy ending up getting the quick which my my dog yelp in pain. Tammy then yells at my dog, "see that's what happens when you move". I tole her stop, she wasn't working on my dog anymore and went to the manager. I also filed a complaint with corporate. This woman should not be working with animals at all. I will never bring any of my dogs back to the groomers there! read more

My review is on the grooming services. The absolute worst customer service I've experienced in sometime. The staff was rude and dismissive. I came on time for my appointment but I had to wait to check my two dogs in because nobody was available to check us in. My 2 dogs were a handfull for me because there was so many things going on around them that they were nervous. Finally one of the groomers who were already working on a dog came up and apologized that it was taking so long to get to me. She said she thought somebody from the back would come up since there were 5 people back there. Then she couldn't find my dogs in the computer. After giving her more info she was able to find dogs but it didn't have their shot records. I said ok let me get it from the car. I asked if she could take the dogs back while I run to the car and was told no it was against company policy. So I took the two already nervous dogs back through the store and parking lot. When I came back in another groomer told me I had to reschedule because it was too far past my appointment time! Of course I was livid!! To make matters worse the manager was sitting there! Once I got upset the employee told me she was not dealing with me cause I was yelling at her but she continued to make comments at the back of the room. I'm completely done with the grooming services at this location! read more

This place is very unorganized! The staff is rude, very poor management, bathroom's are always dirty, floors and shelves have been disgusting every time I have visited! I expected this location to be decent at least given the location. Most of their employee's are confused about the promotional sale's, which should be embarrassing for the stores management team; however, the management team is just as careless and untrained as their staff. This major corporation needs to invest time into training their staff and hiring people who actually care about animals. I witnessed a bather verbally abusing a dog and had to make several complaints but the bather still kept her job?! As far as their grooming goes, their may be two groomers I've met that serve customers with respect, honesty, creativity, and make helpful suggestions. I definitely recommend Elizabeth ("Liz") whom was very courteous, or ("J") to whom was not only creative, but honest and professional. To anyone who visits this location. Congratulations to these two groomers who show their love for animals and go above and beyond to take care of their customers and pets! Recommending this location to make immediate changes! read more