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Columbia, MO

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PetSmart

2.7 (38 reviews)
Open 9:00 am - 9:00 pm
Updated 1 week ago

Services - PetSmart

Bath and groom only

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Reviews With Photos

Little Ray
Kevin W.

Little Ray is a farm dog that likes to sleep in the bushes, but he loves his annual visit to the Petsmart salon. Over the years, everyone I have encountered here has been excellent at their job, and inevitably show their true, true love of animals. Highly recommended. This year it was Izzy and her crew that took care of us. But I've always had great experiences.

Briana F.

Groomer cut one nail, my dog whaled. Told her to stop and I left. Got to the car saw she was bleeding bad. Even with styptic powder it took 20 min for the bleeding to stop.

This is what she look like after 5 hours

Was very unhappy my puppy leg nick with the trimmers. Won't be going back. If you couldn't do the job you should of said so after a 5 hour wait and my puppy look like she had been cut by a blind person ..No wasn't charged for the service but I would of paid if the service was alot better ..‍

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Review Highlights - PetSmart

The grooming salon is great - I love that they take walkins and most of the staff knows my dog by name when I bring her in for a nail grinding.

Mentioned in 3 reviews

Read more highlights

Woof's Play & Stay - They sent this on Valentine's Day

Woof's Play & Stay

(12 reviews)

This location has only been open for a few months, but they are already making a great impression!…read moreI decided to check this place out most recently because of schedule changes occurring for my job due to COVID-19. I was delighted to hear this business would still be open. The onboarding process was pretty simple and painless. You visit the website, setup an account, add the required vaccdocuments for your pet, and schedule a meet & greet session. What is unique is that their meet and greet sessions are about 3-4hrs. This gives the staff time to observe the pet in different settings and evaluate their demeanor. What's also nice is daycare is complementary for the remainder of the day if your pet is approved. You can schedule daycare either online, by phone, or in person. Since this location recently opened they had a special for unlimited play for the month. Daycare is available M-Sat so you will definitely get your moneys worth if you so choose. Outside of that special, their rates are pretty pricey but standard of most facilities of this caliber. I'd love to see some discounted rates available to locals of preferred employers or something! Now let's talk staff. I've met a good chunk of the daycare staff and they are all superb. Very friendly, genuine, and most of all professional. This gives me confidence that they will take good care of my dog. My dog is always excited to be there and reluctant to leave at the end of the day! The special touches this company gives are also worth mentioning. They have livestream webcams in all of their play areas and in the grooming area as well. You can access the webcams on their website. The daily Pupdate/Report cards are so adorable. I don't know how they do it but somehow they manage to make my dog love the camera every single time...I normally can't even get him to look at the camera! I'd love to be able to tour the facility once things calm down from COVID but I don't doubt that I will continue to use their services in the future.

I take my dog bandit here and the staff is so caring and I feel like they see who the way I see…read morehim. He is my baby and they really get that and take such good care of him. I was extremely skeptical at first because I did not want to leave him and have him abused or attacked. I would check the cameras every half ho ur and call up every few hours and have seen nothing but good things. When I ask them about how his day was they always know even the most minuets details. Bandit loves it here he is always so excited to go in. He is a border collie so he's stressed easily but seems so confortable here and not stressed at all.

All Dogs N Cats - Inspo pic

All Dogs N Cats

(24 reviews)

My experience was that they expected you to know all of the details and didn't come forward to…read moreoffer you basic information. ie. drop off times, scheduling appointments in advance, bringing your own food for boarding. I brought my dog there several times as a walk in before someone told me, in a quick tone, that you are supposed to make appointments. It made me feel very silly. Also, they did not ask for any vaccination records before boarding my dog for the weekend. This could lead to serious health problems for all pets if one infected/non-immunized animal comes in. We showed up to board our pet and they asked us "where is your food?" The employee we arranged the boarding appointment with had told us nothing about bringing food or any other details about boarding. These are important details that an organized business with a customer service plan would offer without asking. They are just too quick to get you off the phone and on to the next sale.

I can t believe I brought my cat there, I should have research the place more. My cat was always so…read moresweet but after being groomed by them she is unable to get groomed anywhere else in town because she gets aggressive. The first time they had her, they completely shaved her when I told them to cut the hair shorter. I brushed it off as a miscommunication but seeing the pattern in the comments it was definitely intentional. It breaks my heart thinking she was left in her carrier all day too :,(. The second time they couldn't complete the groomed because she was being aggressive which is totally out of character for her (she loves humans!) I apologize but I knew they must have mishandled her and swore to never bring her there again.... The only groomer she trust is her original groomer which is an hour and half away, not very convenient; she doesn't even let me trim her now without potentially bitting or swatting at me :,( . I wish they would have actually cared for her so she doesn't have a bad association between grooming and being in pain or uncomfortable. She is a Persian and need constant care but now I struggle to keep up with her grooming need because they totally ruined her temperament during grooming by abusing her!!

PetSmart - groomer - Updated July 2026

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