Petsmart has always had a pretty good selection of what I need. Today I went in for a couple things but had the hardest time finding the clearance section. I just wanted a new cheap toy for my pup. I had to walk all around the store to find it in the corner of where the cat items are. That was inconvenient and not a smart place to put the clearance section. read more

Very rude. Told me that if I was going to order something and come in an hour later than I should just wait and pick it up in the store. It said a few left in stock so I wanted to make sure to get one. Will not be shopping at this store. Judging by the other reviews this store doesn't seem to care about customer service. read more

Pet Smart in Easley, SC did a fine job on my dog. For them to supposedly love animals I was told they could no longer groom him since he is older and cannot stand for the whole grooming service. read more

one week ago I went with my dog for grooming..I left him at 8 am..they told me beetween 3 or 4 hours wS 1 pm he was not ready..I spent more than half day waiting..for a toy poodle...adding the cut was very bungler...terrible cut.I had to fix a lot cutting a lot of hair in my house after that...and yesterday I saw they did not cut his nails...Iam very upset ..they are working terrible...Iam not recomend the grooming for petsmart.. read more

I get the sense they do the best they can, but there is a lot of confusion with the Banfield vet shop. Maybe a lot of that is the Rona, dunno.Just a strange time to have vet work done. read more

Don't make a grooming appointment on-line. They don't check it! Showed up at email-confirmed time and was ignored. Groomer requested was not working that day. Person in charge was pissy when she went to computer and found I had this appointment. No one performed the condition at check-in of skin, coat, ears, nails and teeth. Groomer put leash on and took her back to the wash rack or cage. The grooming did not remove the few tangles on my dog's underbelly. I hope they did not take out their awful disposition on my dog, but of course, I will never know. Looking for a new groomer. read more

I've read a lot of negative reviews about this location however, my pup has been coming here for grooming as well as his vet(Banfield which is inside PetSmart) for the past 2 years. We love everything about it. Great selection, reasonably priced and the employees are super helpful and friendly. Highly recommend. read more

We have lived here for 5 years and have been taking our pooches there for 5 years! The grooming dept. is the best! The love my doggies and they always remember me and them. They have a great variety of foods and treats...and flea/tick medications. With all of the negatives about Petsmart grooming salons, I feel it it my duty to say that this one is top notch! read more

Yesterday we saw a groomer pull a dog by it's ear across a grooming table! The dog was not acting out (small poodle/white)! The groomer saw me after she did that and looked at me then kissed the dog to make it like she was making up for it. Told a manager and they didn't seem to care. Don't take your dog here unless u want it abused! There is no call for this action! It was about 330pm Sunday read more

There are NO wipes to wipe the cart or NO ONE wiping the carts during Covid. No hand sanitizer out, had to ask cashier for sanitizer after using my card. The cashier had the sanitizer tucked away beside the cash register out of site. When asked for sanitizer she did not even give me a full squirt. Pet Smart is not taking Covid seriously and protecting their customers, who in turn take care of their fur babies. read more

Absolutely love the customer service in Pet Smart. The grooming is affordable and done in a timely manner. They always remember my dog which I appreciate. Highly recommend. read more

The store located in Easley, SC is lying about their operating hours online, through the phone IVR, and on the store window. I drove all the way to Easley on 6/7/2018 and arrived at 7:14PM because online, the phone IVR, and on the store sign it says that the grooming salon is open from 7-9. The manager, I assume, was pretty rude about it even when I pointed out the sign says they're open until 9. I just wanted to get my dog's nails cut, but I'm kinda glad I didn't let them if the manager is going to act like that when their store information is wrong. read more

This is a great, friendly store with all I need for my pups! Great selection of everything, and we enjoy the events, especially the seasonal pictures. Recent addition of frozen dog foods is really convenient, and I hardly ever leave without a new toy or two #spoiledpups read more

So I finally got to schedule an appointment for my dog that needed grooming really bad, and because of the pandemic he was not able to go earlier. Then needed to reschedule again because his rabies expired two weeks before the appt date . All set finally got to bring my dog to the scheduled date, by my surprise the groomer declined to help my dog. She complained and said they would not do anything, not even cut his nails as requested(I would rather pay a professional than hurt my doggie) . I felt myself my dog went rejected by Petsmart's groomers just because he really needed hard work done, although I was not going to pay cheap for the service and told them to do shortest blade as needed. Unfortunately I left Petsmart really disappointed by the way my dog was rejected to be assisted. I felt at that time, for the high demand of appointments, they declined my dog that needed more work done. Before anything I went to research and ask some other professionals about what the groomer has told me and I got the conclusion I was right about my feelings. I got to finally bring my doggie to a very nice groomer even closer and cheaper who did a fantastic job in my dog , by my surprise she said it didn't take too long and no complaints about my dog at all. He left the place super happy and in good shape again. I wish we didn't have to wait so long relying on PetSmart to take care of my dog. I thought about sharing the poor experience we had at Petsmart in behalf of my beloved dog. read more

Do not recommend for grooming services. Be prepared to spend half your day waiting on your pet to be done. I have taken my small dog here many times (out of convenience for the hours open) and have had to wait much longer than expected. I will now go elsewhere and have to leave work early when he needs grooming. I brought him in first thing at 7am and was told it would be 3-4 hours. I waited over 6 hours for a bath, nail grinding and trim down with no fancy cut. They didn't even touch his ears. I never got a phone call saying they would be longer. Unacceptable and unprofessional. I had made plans that afternoon and was late because of this. I was the one who called after 5 hours and was told it would still be another hour. The groomer who was there when I arrived was understanding and called a manager. I was given a discount but still paid $50 for the services. Not worth it! Would not recommend. read more

your Easley south Carolina store has some more training that needs to be done ! went in 2 weeks ago to exchange a pet collar that was not working and the cashier printed a duplicate receipt . after realizing i had missed putting the charger in i proceeded to take everything back to the house and located the additional charger as we have 3 of these collars and they do not work anymore ! and found it today in our camper . went back to the store and the young cashier went threw her spill and asked if i had a receipt . , i said yes and proceed to hand it to her and within second she says ( its a duplicate ) i replied yes it does say its a duplicate and she says do you have the original and i proceeded to say if i had the original i wouldn't have need ed a duplicate printed 2 weeks ago . so she calls a manager and she was the person i spoke with 2 weeks earlier but was handling another customer so a third employee comes up and starts the questioning all over again and we get to the broken record of saying this is not the original receipt and i proceed to give the same answers with a twist that the other lady said she was giving the duplicate receipt and i could bring it back to exchange the collar for one that was button operated and not automatic . she said this receipt has expired ! i proceeded to tell her the store was made aware it was not working and had to locate the charge and that you have acted like the gastopo interrogating the purchase as its on the rewards card of all purchases and we have $350 worth of collars that are junk and don't work on any 4 of our dogs and was only recouping the $90 to get a different style shock collar and your continued refusal for one reason after another has cost this company negative feed back and negative comments on social media . when you spend that kind of money on products that clearly don't work as intended , and the store treats you as if you swiped it out of locked cabinets . it leaves no others choice but to do business elsewhere read more

I love the variety of options PetSmart offers for my reptiles. I am able to shop with my Tegu and take my time to get what I need. It's also a very convenient location. read more

We usually go out of our way to shop at this Petsmart and up until now, have had no issue. Today, I drove the 30 minutes to go pick up our online order that we ordered yesterday and our confirmation said it would be ready anytime today. I went in the store and the girl who was helping me said that it hadn't been pulled and they didn't have anything on the ipad so there was nothing she could do for me. Even after I showed her that they had taken money out of our account and sent us a confirmation email (which I had in hand), she told me that it wasn't a real order and she couldn't do anything for me. I asked her why it was taken out of our account, and she told me that I didn't order anything. She then laughed in my face when I asked her a couple other questions to figure out why our order wasn't there and told me she couldn't help me. I asked to speak to the manager and she told me that she was the only manager at the store (she looked 16 and like she hadn't taken a shower in a week and the general manager is not named Elizabeth Wilson which is what she told me her name was) When I asked for the district manager's name and contact, she gave me a fake number that went to a survey line for another company. My husband contacted the online petsmart store and they were fantastic and called to see what the problem was. Saying our order was there, and they should be able to see it. I went back in to just get the correct phone number for the district manager and she acted like she was doing me a favor by giving me my product. She left it at the farthest register and just walked away. I had to get a cart to carry out the 35lb bag of dog food and treats that we had spent close to $100 for by myself because the girls working just stood there and looked at me. I will never step foot in this Petsmart again. I will take my business to another pet supply store if this is how Petsmart treats their customers. I cannot believe a "manager" literally laughed in my face after telling me I couldn't have the products I paid for. I hope you hire better people in the future because if that's where this company is going, I'm amazed if it'll still be in business in the next year. Again, we've had some great experiences and would go out of the way to come to this specific one in the past but it seems like they've gotten rid of all of their good employees and hired a bunch of people that would rather be doing something else with their time than their job. read more