I can't believe y'all covered up a injury that happened to a dog while under your care and didn't even offer to cover the vet bill. Wouldn't take my babies here after that read more

Camp Bow Wow - Pet Training Near Me - Powdersville, South Carolina

Camp Bow Wow Powdersville is Best! I've been day camping and boarding my pup here for 5 years now. The staff is friendly, attentive, well capable and creative with activities for all pups. Thanks for taking such good care of my Sheba! You are appreciated!! read more

I have no intention of ever taking my dog to Camp Bow Wow in Powdersville. Very poor customer service! Dave and Burt were not accommodating at all, and were in fact insulting and accusatory. STAY AWAY read more

Recently boarded our 2 dogs here and they genuinely care for your pups here. One of my dogs is very timid and was not doing well in the louder environment overnight so they promptly placed her with our other dog in a private suite to make her more comfortable without surcharge. Nice to know your pups are in the care of attentive caretakers! The spaces where the dogs play are a bit small with not much room to run or play openly. I think that did make the pups a little more anxious, but that's my only reason for 4 stars not 5! read more

Camp Bow Wow has some positives and some negatives. Will I take my dogs back? I don't know - I'll really have to think about it. Positives: 1) they appear to truly care about the animals 2) the facility is clean 3) there are a variety of kennel sizes 4) there are both indoor and outdoor play areas. 5) the owner, Bert, is very responsive - after a horrible phone conversation with the manager, David, Bert called immediately. Negatives: 1) I feel this is a negative, but it may not be to everyone. The drop-off and pick-up times on Sundays are in the morning and afternoon with a break from 10:00 - 4:00. I wasn't aware that this meant the dogs spent the 6 hours in their kennel. I own two large dogs who have never been separated, so I chose the largest open kennel that could fit two cots. There was very little room left to move around. I was under the impression that the only time they would be in there was at night to sleep. Had I known this; I would have chosen a different option. 2) If a dog consistently "escapes" the play area when the door is open to let other dogs in, the dog is placed back in their kennel. My largest dog - 123 lbs and 4 years old wanted to investigate the facility and didn't respond to the water spray bottle used by the staff to keep the dogs back from the door. I was told this happened all the time - daily. Yes, a water bottle is a tool they use to manage the dogs. Effective with some, not effective with all. I was not informed that this was an issue with my dog until my horrible conversation with David. 3) The play areas are small and they put a lot of dogs together. There isn't much "play space or rest space", just enough for walking around. You can check out the webcam on the Camp Bow Wow website or app. Not all Camp Bow Wows have the same play space square footage. 4) I don't know any of the staff other than having met the owner and spoken to one of the managers, David, on the phone. I called after picking up my pets and had a horrible, very upsetting conversation with him. Training on how to handle an upset customer would be extremely beneficial. He is the reason I may not go back. Bert, the owner, called me shortly after my conversation with David and did his best. He did apologize for the situation, but it may not be enough. a) I felt they had not provided my one dogs all of her medication because she came home with 3 days of pills left. I know I packed an extra day - is it possible I packed more; I don't know. What I do know is that David was rude and defensive. They had a process that was followed and I was wrong. He told me that if I left a review, people would think that they couldn't take care of animals on medication. b) He accused me of "calling constantly and that nothing they did would have been good enough for me." I called three times, twice on Sunday to ask about why the dogs weren't in the play yard (I was disconnected and had to call back) and the third time on Monday to ask why my 4-year-old big dog wasn't in the play yard. c) That's when I learned that he "escaped all the time" and that since he didn't want to be in the play yard, and "the staff couldn't handle him", they put him in his kennel. He told me if I mentioned in my review how my large dog was managed, people would think they couldn't handle big dogs. I was never told there was an issue - even when I picked him up. That's my concern, not that they put him back in his kennel - that they didn't tell me. If he isn't comfortable in the play area, I need to know that so that I can make informed decisions in the future. read more

My sweet 85lb long haired goldendoodle has been to the Pensacola and Asheville locations 15+ times with no complaints on either end. He's been boarded by other companies with no complaints. He's defined by his owners and every boarding company so far as "gentle giant", "sweet boy", etc and every location allowed group play. I boarded my baby for two days at this location only to be greeted rudely upon pick up. Three staff members were huddled at the front desk conversing as if I wasn't standing there for approx 2mins prior to acknowledging me. They then proceeded to question my dogs behavior at past boarding due to reports of "biting other dogs" during this stay. My dog has been attacked by a pit bull and never offered to even growl bc of his sweet temperament. His 8lb dachshund brother bullies him. He licks other dogs consistently during play or barely nips them but the staff members acted as if he was being vicious. A staff member reported "scolding him" to which he apparently stopped the behavior. I took him outside to my vehicle and noticed he appeared muddy but thought nothing of it bc I know my dog loves to dig and loves water. I loaded him up and before I even made it back to the interstate on the trip home my vehicle reeked of dog poop and pee. It was definitely not mud. I was forced to drive five hours home with the windows down due to the smell in 30 degree weather not to mention having to bath him once I returned home. I have a feeling they locked him in a very small room for hours without allowing him the opportunity to take a bathroom break. He can hold his bowel and bladder for up to ten hours without accidents bc I'm a healthcare worker and I work long hours. He is fully potty trained and stays in the house all day and night while I sleep and work. This leads me to believe he was locked up for well over ten hours. I'm not the type to ever leave a review, but I will NEVER board my dog at this location again. He didn't deserve how he was treated, and I don't believe he acted as he was accused. Even so, it would not constitute being covered in feces. To think I paid for the neglect. read more

I called this business owner to have a follow up conversation. My first reaction to being called about a review was profoundly loud and profanity laden. This time we did have a moment to have a professional interaction. Our experience with this business is history and cannot be altered. He calmly defended his companies actions in regard to our dog. Having a small business is a difficult and stressful venture. We had a poor experience with an attempt to board our animal. That experience was aborted by Camp Bow Wow per their rules and that put our animal boarding situation in chaos. We have a animal who is part of our family , they have a business with rules and conditions. Such is life, for giving me a chance to have a rational conversation with him I give this business owner credit and wish him luck. read more

My first attempt at using Camp Bow Wow in Powdersville for grooming ended with me across the street at a vets office getting additional shots. Mind you, she was up to date on all her shots through her own vet. But I was already late for work so I complied and got additional shots for her. I thought that maybe this was a one time situation and it would run smoother next time. So I called and scheduled another appt. I made sure I told the groomer my dog was in a parade the same day and if anything extra was needed, I would need to know PRIOR to her appt. I made sure I covered this due to the problems I had last time. She said she understood. I never heard anything else so I get to CBW and I'm told her shots were not up to date and I would need to take her across the street and get a new Bordetella shot. I said you have all her shot records and its hasn't been a year since she had her last shots. Didn't matter. The require Bordetalla every 6 months. I said I also told you I needed to know prior to today since she has a parade this evening. The gentleman at the front desk was very rude. I said so you're not seeing her unless I take her across the street and pay that vet AGAIN for more shots. He said NOPE so I walked out. I do not have a problem with adhering to someones rules but its bad business when I asked to know PRIOR to my appt and how rudely I was treated while I was there. I called a groomer around the corner, Amy's Pet Grooming. I explained the situation with CBW, had proof she was up to date on her shots and they welcomed us with open arms. They were already very busy and still didn't turn us away. read more