We got both of are cats here and they are great one calico and ones uh ummmm I don't know what breed but he is so cute nice staff an very clean read more

I absolutely love PetSmart on Ramsey Street! The staff there are amazing! I took my dog Froot Loops for training there with Lena and Lena was so patient with her! Froots started off with the beginner training classes and graduated from the advanced classes in April! She's currently enjoying Brain Games with Lena. Lena is Froot's favorite and she is always excited to see her! Molly is Froots' groomer and is extremely patient with her. Froots gets excited every time we go to PetSmart and has to stop and say hello to all of the employees there! :) read more

PetSmart - Froot Loops graduating from her advanced classes - Pet Training Near Me - Fayetteville, North Carolina

Took my dog 3 times. Every time there is an excuse why my dog can't be taken care of, with an appointment. Oh and apparently the app doesn't have correct prices or services listed. read more

Michelle has a terrible attitude. Other than that i always love the help i get from the associates, especially the fish keepers. Would be a 5 star review if it weren't for Michelle's bad attitude. read more

We have taken our 11 lb. Shihtzu to this PetSmart several times for grooming. He had a double ear infection one time (before we knew) and he got aggressive during grooming. We had to pick him up and we took him back after his ears were healed and didn't have any more problems. They failed to tell us that he was Blacklisted there because he had been "aggressive" one time. We drove all the way across town to our appointment and they wouldn't take him. He has never been aggressive to anyone else. Sad! read more

PetSmart - Pet Training Near Me - Fayetteville, North Carolina

Just picked Zaxby up from his "spa day" -he LOVES it. and he looks fantastic (I've added some photos from today's groom) I saw where another Yelper reviewed with an unpleasant experience. I hate that things didn't go well for her and her pet with that other groomer, I have insisted on Jessey each time and I have been extremely happy, my reviews are based on Jessey grooming my Zaxby. I hope she gets a chance to actually get the groomer I recommended, and thank you for suggesting a groomer at the Skibo location. Zaxby and I will stick with Jessey here on Ramsey because I'm sure you know a really good groomer that your pet loves is rare and very special . But I noted the name of your person on Skibo just in case I ever need someone . Thank you ! I really hope they make it up to you for the bad experience. Keep on Yelping! Another great groom for my Zaxby. I am so pleased with the grooming staff there . Jessey went above and beyond again today. Thank you for taking such great care with my Zaxby. read more

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These groomers had my dog bleeding from the nail.My poor baby was hurt,limping and crying.I can't believe these people did this to my dog

We love Petsmart!!. They not only have excellent products, healthy small animals and fish, but also a fair and equally distributed return and exchange policy. We are especially impressed with Petsmart's mission to rehome cats and dogs from various animal shelters in the area. We adopted our cat, MaggPie from CCAC, while she was on view at Petsmart, Ramsey St, Fayetteville NC in 2016 when she was a year old, skinny and despondent. Now as our beloved kitty she is healthy, happy, and has a beautifully silky long black and white coat. She's also the sweetest kitty and we like to think, is very grateful for being rescued. Thank you Petsmart ! read more

PetSmart - Maggpie; rescued at Petsmart. Now Spokes cat and public image for Petsmart - Pet Training Near Me - Fayetteville, North Carolina

Savannah did so well with our puppy Millie's first haircut, definitely will be recommending her to anyone looking for a perfect cut on your puppy! (don't mind her wet chin lol) read more

PetSmart - Pet Training Near Me - Fayetteville, North Carolina

I am very happy with my dog hair cut the employee that work there are all so nice friendly I would tell anyone who would like a great hair cut to go to pet smart off of Ramsey st my groomer her name is Mirandia she did a great job and she is very nice read more

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I had to give a shout out to Pet Smart on Ramsey. Angelita consistently gives great cuts and grooming to my 95 lbs labradoodle. He has a lot of hair! The staff in the grooming area are always helpful and kind. I'd select any of the groomers. The dogs being groomed all seem happy when we are there. Definitely 5 stars for me. read more

I've taken my mom's dog here before and he went from looking "homeless" to "groomed" so I figured I'd bring my staffy. I was extra nervous due to my dog getting anxious and overly excited whenever he's around other people and dogs. He would sometimes scream out of being excited. The vet prescribed him a gel to be used as needed for anxiety, so I did apply a modest dose beforehand and prayed for the best. Compiled with that being his first time that he's ever been groomed. I've struggled with him adjusting to getting brushed. When I first adopted him he seemed timid of the hairbrush or letting me clean his ears, so all of these things had me nervous. They said he did great, he's just vocal, which was a sigh of relief for me. Savannah did an excellent job, even trimming his paw pad hairs and cutting his nails down as they were long. They both looked great and smelled so much better. It's nice that they take my dog's breed, because many other groomers won't and they offer a military or senior discount on Tuesdays, so that's nice to know. read more

I took my long haired terrier here to get groomed. I got a phone call 10 minutes after dropping him off and it was the groomer calling and stating that they cannot cut his hair because he was rolling around and thrashing at her. I was so surprised!! I went to get him and half his body was shaved. I had to go down the street to Pet Starz (5 stars) and asked them to please fix his hair and also advised them of what PetSmart told me. They videoed him and said he was the most well behaved dog!! I can't post a video but here is a still pic of him "thrashing." read more

PetSmart - Pet Training Near Me - Fayetteville, North Carolina

It takes me an hour travel to go here because the way Robert G treats my two Beautiful Yorkies... He has the touch and the heart to make them feel loved. read more

They have rude staff. You go inside to pick up one thing and they won't leave you alone. They have an attitude when you speak. And I'm referring to the men that work there. The women that work there are dolls. The men need to just be fired with the disrespect they give you. I called corporate on one man in particular. He made my daughter cry with his attitude towards us. I'm sorry we are the customer. You are the employee. When you tell someone you don't need help and thank you, you shouldn't receive snide comments back. My 4 year old hates going here now. Meanwhile I was only there to pick up dog food for our puppy. Looks like we will be sticking with PetCo from now on. Hope this helps anyone looking to come here. I wouldn't recommend any services they offer here. read more

I really like this PetSmart. It is close to my house (yah!), clean and the employees very friendly and professional. This weekend, I was incredibly tired and of course had allowed my sweet Chihuahua to run low on food. I ran into this store to grab a few things. I was in the minority since I didn't have my pup with me. No matter how tired you are, some sweet animals will give you a boost of energy. Got ready to check out and the cashier gave me a $3 coupon for food I was already purchasing (bonus!). It is conveniently located in the shopping center adjacent to Ramsey Walmart. It is easy to access and plenty of parking. Will be back! read more

Fish guy with the curly hair won't let me get a fish I want. He said the tank I have, which is 4 times the size tanks the fish is in at your store, is too small. read more

PetSmart - The fish in question. - Pet Training Near Me - Fayetteville, North Carolina

Been going there for 4 years for grooming services and I haven't encountered a problem yet. Everyone has been friendly and helpful.

My review is based on grooming services. If I could give zero stars I would. I took my shih tzu puppy in for grooming and requested Jesse. When I arrived he was not there. Instead he was booked with Maribel. I was fine with it and just hoped she would do a good job. First off, the receptionist was not helpful at all and was not paying attention to my requests. I asked for specific shampoos and a certain cologne and she was completely ignoring me. She took my puppy and just walked away. I asked her to come back because I wanted to make sure they did not cut his hair too short. She looked at me annoyed and walked back toward me slightly rolling her eyes. She nodded her head and said I'll let the groomer know and walked away. The groomer did not come out and introduce herself as they normally do. I felt so uneasy leaving my dog there and should listened to my gut. When I picked him up he was totally freaked out. He had the worst cut. His fur was sloppy and chopped up. He had been shaved bald on a spot between his face and seemed that he may have been bleeding. His fur was completely greasy. I had to take him a bath when he got home. On top of that they charged me for services I did not ask for! I was so upset I could not wait to get out of there and get my poor pup home. I had the absolute worst experience with the grooming department. Maribel did a horrible job I should not have had to pay for it but was not in the mood to argue. I will continue to take my puppy to the skibo location. There is groomer there by the name of Quincy whom is spectacular. read more

I like the wide variety of toys they have and most are on sale. I'm not sure how the salon is but it looks clean. I always enjoy seeing everyone's pets! They also have a massive treat section and good deals can be found there as well. The staff is always friendly and helpful. Now the cons: I don't approve of the fact that they let people bring puppies and kittens that need homes and sit them in the sun to bake while people crowd around them. It's a nice idea to help with adoption but how about having a shaded area set aside for that purpose. I didn't see water or food for them anywhere but maybe I just missed it..... read more

i got my parakeet and he just said my cage was to small and it was just a cag I use to take him with me i have a bigger one at home I told him and he said it's still to small and grab the bird and held hi. There after I told him that's the one and he loon like he did not even want to be there like if u don't like your job get a new one read more

This Petsmart is close to home and never crowded at least it hasn't been when I've stopped by! It's fairly new so it looks good and is clean! The associate are very helpful and friendly not that the other locations associates aren't but every time in visit this location some ask if they can help me! If I had to think of a downside to this location it is a bit smaller than most and a few times there were some items out of stock but not really a big deal! read more

PetSmart - Pet Training Near Me - Fayetteville, North Carolina

I just get a bad vibe from this place. It's usually empty and I only went sometimes to check out the treats for my dog, and I never bring them with me. On one occasion there was a small white dog being "groomed", but I'd call it almost being strangled to death. When a dog is on their toes trying to breathe it isn't right. There is no way I'd trust these people. At a later date I was at the Walmart nearby and a PetSmart employee (a blonde with her PetSmart shirt on) just moved my cart instead of saying excuse me. I think that says a lot about a person. It might be no big deal to some people, but saying excuse me is a simple request that shows your character, and this is the type of person employed there. And if an irate employee tries to yell and physically bump into you just mace them. Maybe then them and their manager will learn a lesson. It is not ok to flip out on customers for no reason. read more

The firs time i tock my body to get grume it was fine , the second time they mess my dog up the cut was uneven and too top it all my dog hat cut when they got to close with the clippers, but no resolution , so make sure check your dog before you leave the store, read more

Everyone is so nice here! They are so helpful and the one time they were out of my dogs food I was actually able to order it in store from their tablet and have it shipped to my home for free!What awesome customer service! Saved me a trip down to Skibo one. I love this location super close to home as well. Thy also let you weigh your dog which I do a lot because I own a Great Dane. read more

Very well groomed. Chase and I are satisfied with your service and friendly spirit. Thank you.

All of the employees are very delightful at this location. Very knowledgeable in their departments. The store is always clean and does not smell like urine. They always have what I need in stock, and if they don't they are quick to let me know when the next truck is coming in. read more

Yet again, the groomers are rude and unhelpful. Every time I go to any PetSmart they are all this way. Not sure if they are over worked or underpaid but it definitely shows. read more

My wife and I were in this store on March of 2017, purchasing dog food, when my wife saw a cute dog jacket that she, decided to purchase. While I was waiting in line my wife was exiting the store to retrieve her wallet and cash. She was stop by a female pet smart employee and told that, she could not leave and get her wallet. In addition to this, this employee stated to my wife, that they were closing in 5 minutes and everyone she have been left the store. The other female who was operating the cash register that agreed, and the spoke to each other while we listened as if we were violating a pet smart rule. These employees were very rude and unprofessional. read more

Everytime I go into this Petsmart they are wonderful. The people are always so nice and friendly. I was unaware until yesterday we could go into the area where the kitties are and just play with them and give them some attention. I assumed only serious potential pet owners could do that, but anyone can. The people are friendly. They are always playing with the animals and being super helpful. The doggy treat area is always stocked and clean. They never have messes left unattended. They are great!!! read more

. **This review is for the groomers** What a mistake. First of all, I walked in & the groomer was on hold on the phone. No smile, no eye contact, no "I'll be right with you!," no acknowledgment whatsoever. When she was finally off the phone, still no smile or, "How may I help you today?" It was, "Have you been here before." I felt like I was being a bother to her instead of a welcomed customer. I let her know that my dog was very nervous around strangers & had behavioral problems but he was fine if I was out of sight. I. I wanted to run to Walmart really quick, (it would take me less than 5 mins), but she told me not to because they would call my name over loudspeaker & his nail trim would only take 10mins. Petsmart, if you don't want your customers to leave, provide them a waiting area with chairs/benches to sit and wait. How ridiculous. There was absolutely nowhere to sit & wait, AND it took longer than 10 minutes. Once I picked up my dog, the groomer told me to bring him to the park and "release his energy first." Michele was very rude and insensitive. My dog has been attacked by other dogs before AT the dog park before, and it has made him nervous around other dogs since then. ALSO, my dog was returned to me with a bloody paw. read more

Can't say this rating is for the entire store, but I was very disappointed when I came in on my lunch break to look at the cats up for adoption. (one of our fur babies recently suddenly passed away and we would like to open our home to another cat in need of love) I noticed 2 other people were inside looking at them and I tried to go in but the door was locked. I took some time looking at them from the other side of the glass, but wanted to actually try to pet them and see what kind of personality they had. I walked to the front to ask the lady at the first register if I needed a key, told her there were people in there but the door was locked, and was told only 1 person can be in there at a time. I find this very unfortunate for the cats. I understand space is limited inside where they are, but surely 1 more person wouldn't have ruined anyones experience there, and could possibly have saved a life. (by me connecting to one of the cats there, and leading to an adoption) Very discouraging to those interested in adopting. Hope you change your policy for the sake of those poor cats needing a forever home. read more

This review is for the grooming center not for the store. I took my boxer puppy there for the first time and according online they are suppose to clean her ears. And her ears are still very dirty it doesn't look like they did anything to her ears. If I'm paying $25 for a basic bath the least they can do is all the steps that are listed as part of the package. read more

This review is solely for the grooming salon. Our first visit here went great. The groomer (he) did a great job paying attention to detail on her hair and the neatness of her cut. The second visit did not go quite as well. My pups hair is totally uneven and still in her face. She is a shih tzu, so she naturally has longer hair- but I had told the groomer how I like it away from her eyes and to cut her potty area closely along with rounded paws. The cut was literally nothing like the first time going there and just looked rushed and sloppy. I can't say that I'll be back. read more

Absolutely disgusted by the conditions that the kittens were kept in. I came in at 10:00 to check on a kitten I had seen the day before. The litter boxes were all full and looked as if they had not been cleaned since the previous morning. I then noticed a grey and white kitten with a large wound on his shoulder. It was obvious that the staff had not checked in on the poor kittens that morning. I notified the employees that were hanging out by the registers and one did come back to check. I wish now I had taken photos. I'm just sick to my stomach. read more

Took my 2 dogs to be groomed. One they did a wonderful job on. But the 2nd one not so good. She was shaved so closely that they drew blood on her skin. She had scabs all over her little body. She cred in pain for days. I took her to the vet the next day after the grooming. All we could do is spray her with antibiotics and wait for them to heal. She acted very strange for over a week. Just not herself at all. I went by Petsmart, two days after the grooming and told the Manager. He said he was going to look into it. Said the groomer may not have oiled the Clippers. He gave me a 10 dollar discount on my purchase that day. And said he was really sorry my baby was in pain. I'm not sure what more he could have done. But hurting one of my girls really upsets me. When I stopped by I didn't have Bella with me and he never asked for me to bring her up to look at. She has black hair and I could see read blood scabs all over her. read more

This is a review for the store. I was bringing my dogs in for a 7:15 drop off for vet services. I pulled up right at 7:15am. All of the vet and grooming staff was standing outside. I waited and watched as more staff pulled up but still the store was closed. Apparently someone with a key forgot to come to open it. They had to call the store manager and the manager it would take them 20-30mins to get there to open. So now it's 8am and still no store opening and no manager. Employees and customers standing outside. I understand things happen but this was unprofessional. This not a reflection on Banfield but on PetSmart has a store. Very disappointed. read more

I generally like petsmart but I will never return to the Ramsey st store again. I asked an associate to help me locate a seresto flea collar in the size I needed. I waited a long time while he helped other customers including those who came after me. While waiting I over heard an older lady next to me telling another associate that her dog had a bad reaction to every flea treatment she ever used, some very severe including seizures. She wanted to know what flea medicine she could use that wouldn't cause a reaction. The associate should have told this woman to consult her veterinarian because of the dogs unique problem. But instead he told her that serestro had zero known side effects and if she used it her dog would be fine. There is no way he could know this and should not have said her dog would be ok given his history with flea meds. I didn't want something bad to happen to the lady's dog. I looked at the woman and said, " that's not true, serestro does have some side effects that rarely occur like lethargy in dogs. You should ask your vet." Before I could say anything else the associate flipped out and stepped between me and the woman, waved his arms around and loudly said, " No no serestro has no side effects, your dog will be fine." I said that he could look up what I was saying online with his phone and he continues to loudly say that he had never heard of any side effects and she didn't need to listen to me. He was waving his arms around so much he hit me in the shoulder. I couldn't deal with him anymore. I hoped the woman heard me and I turned around to the now returned first associate and asked where the collar was I had asked for. He still hadn't gotten it and the other associate kept running his mouth about me not knowing anything behind my back. I said I wanted to talk to someone about his attitude and the first guy said "oh he doesn't have an attitude." I walked back to the grooming station to get my dog and leave. The guy walked in behind me, whispered that I was a bitch to the groomer helping me and left. The groomer smiled at him. I asked to see the store manager and was told she wasn't there. I don't know why the guy got so upset because I told the lady to ask her vet or why two other employees thought his actions toward the older woman and myself were ok. One bad employee is enough, three equals bad management. read more