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    PetSmart Grooming

    2.0 (26 reviews)
    Open 7:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart Grooming

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Grooming Photos

    From this Business

    Recommended Reviews - PetSmart Grooming

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    Reviews With Photos

    Cindy M.

    Ashley does a great job with my Maltese Enzo!

    The crazy unmanageable 5 pound terror, Zora.

    I waited over a month to get an appointment with Ashley today to groom my 14 year old, 5 pound Yorkie, Zora. Ashley refused to groom her because she said she was "too excited" and "fidgety". Zora has been getting groomed her whole life and actually loves baths and adores people. I have never had a groomer complain that she was unmanageable, and she is well trained and listens to commands like sit, stay and lie down. She has never been aggressive in her little life. She rolls over on her back and naps when I brush her or clip her nails. She literally sleeps all day and has geriatric issues. I spoke with the manager Sarah who said that it's their policy not to groom fidgety dogs and then alleged that there was a note on the account that Zora had been a problem before, which has never happened. I have never even taken her to Petsmart in Knoxville before and only changed from my regular groomer because she is out of town for the holiday. I intend to have her write a review of how well behaved my dog is to supplement this review. The fact that they lied makes me suspect that their behavior is racially motivated, so people of color beware. I even offered to come stand there to see what the issue was and was denied. If a groomer is not prepared to handle a 5 pound, well-behaved dog, then I submit that they should not be in the business of grooming dogs period. I can bathe her with one hand. Petsmart lost a lifetime customer and will never get another dime from me.

    Jay J.

    Can I get .3 of a star here???? I will never bring a dog for a haircut ever again!!! I brought my Miniature Schnauzer for his 1st haircut there (2nd in his life). I specifically told Ivy M (the groomer) that I waned him to keep the same miniature schnauzer look. Just to trim the hair on top to half...... 2 hours later she called he was ready. When I pick him up and saw the puppy I want to scream at this girl so bad but I kept my cool because my daughter was with me. I thought this was a joke not even if this was her 1st time grooming can you mess up this bad!!! She cut all his hair! One side is longer the the other! One leg has long parts in patches.... made my daughter cry. The puppy doesn't even look like a miniature schnauzer anymore. Now I wonder if I can take some legal action against PetSmart and Ivy M????

    I took my little mocha beans in, she is a pitbull Chihuahua. She weighs about 18 lb. I took her in for a nail trim, instead of putting her on the table, as they did at the PetSmart in California. One groomer was holding her while the other groomer was trimming her nails and grinding them. This terrified my little dog, she was shaking so bad and so scared. They sure have used the grooming table to clip her nails, as they always did at the PetSmart in Northern California. I will never return to the salon again for anything.

    The reason for all the Check-ins in Matthew's new gecko.

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    7 years ago

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    Ask the Community - PetSmart Grooming

    Royal Bark Social Club - Kobe after!

    Royal Bark Social Club

    (10 reviews)

    Great experience and service. Answered their phone. Called back when needed. Everyone there is a…read morewonderful dog friendly person. We had our mixed terrier Sammy groomed and bathed. Very fair price. We will be back. Thank you!

    WILL NOT BE BACK. I just moved here and wasn't able to get real world recommendations so I relied…read moreon yelp to help me find a spot for my dog. I was told that my dog WOULD NOT be allowed in "group play" being that he is over 7 months and not neutered. I took him to the vet to get the vaccinations required to be at daycare. At first I was happy to hear that an accommodation could be made for my dog to interact with humans and get out for some potty breaks. I only needed 3 hours to take an exam. I brought in his breakfast and came back 3 hours later to get my dog. When I walked in his food was still out in the lobby.... The employee or owner (unsure) who greeted me asked who I was there to pick up. I told her my dog's name and she said "wow he hasn't been here very long. I haven't gotten a chance to meet him yet." I thought that was bizarre... then what was he doing? 2 days later I received his "report card" which included the photo I posted below. My dog was in fact in group play. Not only could he have gotten another dog pregnant... he came home with kennel cough. Another vet bill later he is okay.... But still. What on earth are they doing in there? How many other "accommodations" are they making that aren't kept?? Maybe another dog didn't need to get a bordetella vaccination and that's how mine came home with it? I don't know but a 30$ stay for 3 hours (including the price to just make an account) plus over $300 in vet bills later. I'm not happy and would never recommend this facility to someone. I truly hope no one came home with puppies because I know that is a lot more than $300. PSA if your dog stayed here on July 14, 2025 they may also have kennel cough or be pregnant.

    PetSafe Village

    PetSafe Village

    (21 reviews)

    I cannot understand the five star reviews for this place, I can only think the reviewers do not…read moreunderstand that there are much better boarding options out there upon which to set their standards. This is a GLORIFIED SHELTER. It wasn't at all what we were expecting and we actually feel pretty guilty for leaving our two puppers here. We definitely won't be bringing them back. We got the "Luxury Suite" and requested they be given toys for their stay (you click the options when you use their obligatory curbside pick up. You are not allowed inside to see where your dog is staying. This was a RED FLAG I wish I'd paid more attention to). We used the Live Webcam sporadically through their stay and saw they were never given any toys! None! Not for nearly two days! They just laid there, bored out of their minds. I'm not sure how they are selling the "luxury" part of this scam, either; your dog is staying in a shelter-like kennel, surrounded by other dogs. Potty breaks are very spaced out (5 hours apart) and minimal--they weren't let out after 4:00 PM!! I am completely flabbergasted at the services offered, their stay in no way reflected what we were led to believe our pups would experience. We got our pups back and it was clear they'd also had minimal human contact the entire time we were gone; we watched on camera during pick up as they went crazy for attention when someone came to pick them up (not at all characteristic of them). They stank like a shelter and have diarrhea and are exhausted from not sleeping (surrounded by constant barking the whole time, just like in a shelter). It's as if we took them to the Animal Shelter for the weekend, not the resort-style experience we thought we were purchasing for our fur babies. Our dogs were there for less than 48 hours and it cost us almost $250!!! We were quoted a price MUCH lower when we dropped them off and they didn't apply our veteran discount, even though we discussed it on the phone. USE ROVER.

    I've been taking my pup here for day camp, boarding and grooming since April 2019. I found it to be…read moreone of the nicest pet facilities in Knoxville -- it's very clean, there's decent outdoor space for the dogs and it looks nothing like a shelter. For day camp, the dogs get two, hour and half play periods (separated by size) which might not be enough if you have a young dog with a lot of energy, but of course it's better than nothing. Camp spaces can fill up really fast; one of my biggest gripes with this place is that you really need to book in advance - especially for Friday spots. If your schedule stays the same and you know it in advance, then it shouldn't be a problem for you. However, that isn't the case for my husband and I. Because we need to book week by week, we are often unable to use Petsafe for day camp and have to use a different place. As for boarding, there's no where else I'd rather leave my dog for a weekend or long trip. Again, the rooms are really nice and they offer lots of different options, with add-ons like special treats. I love the webcam for checking in on my pup too. One thing I don't like is that there is no camp on the weekend, so no interaction or play time with other dogs. I usually pay extra for my dog to have a VIP season aka one on one time with the attendant so he doesn't get too bored. I also don't like that you can't call on the weekends to see how your dog is doing. In general, the phone system is so bad there that often you have to call multiple times before you get through. It is easily my biggest frustration with the place. Finally, the groomer is great. She's given my dog the best hair cuts he's ever gotten. So overall, you can expect to have a good experience here. I know my dog loves it and I know he's in good hands whether I'm at work for the day or traveling for the week.

    The Southern Gentleman - Vendor consultation
 Contract negotiation
 Set up coordination
 Break-down and clean up

    The Southern Gentleman

    (3 reviews)

    Roy is truly one of a kind and always my first call because he's simply the right person for any…read morejob. His professionalism, kindness, and prompt service consistently go above and beyond. He treats you like family, and his genuine passion for helping others shines through every interaction! Highly recommend Roy for the job, and if he is not able to accommodate your needs, he will be sure to find you the right person who is!

    I am sooooo glad Yelp brought Roy to my universe! We live on the west coast and recently bought a…read morehome outside of Knoxville near Norris Lake. I found it necessary to get creative with some logistical plans and unfortunately sending a clone of myself to get things done wasn't an option. That's where Roy came in! We are excited to host thanksgiving dinner in our TN home, however, we are going to be arriving the night before . The thought of flying across the country with our dog and my mom, having a 2.5 hour drive from Nashville to Knoxville AND then doing all the shopping for the meal, the food prep ect....just really sounded like ALOT! I discussed my idea for a plan with Roy about 2 weeks in advance. I placed an online pick up order for groceries and the Sunday before Thanksgiving Roy picked up the order , drove it 45 min away to our home , put the perishables in the fridge and arranged the pantry items on the counter. It feels so good to know we are going to arrive with that big task already taken care of. Roy and I chatted on the phone as well as text and through those communication I felt really good about him being a nice, intelligent and dependable guy. The cost of his service was IMO reasonable and fair. I've always been a fan of creative entrepreneurs and I hope this review helps send Roy some more business. If I could give him 6 stars I would!

    PetSmart Grooming - petstore - Updated June 2026

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