This is one of the most filthiest pet stores I've ever gone to and will never go back to. My family and I were in there to get a small pet. We were looking at the fish and noticed that half of them were dead still in the cups or the tanks. One of the hamsters was dead just lying there and you could tell it had been days before anyone would even see. When I mentioned it to one of the employees, they just waved their hand and said they'll get to it when they have time. I was appalled and walked out. I called the health department to hopefully have someone go out there as there are dead animals in their tanks and not being dealt with, and it can be a hazard to other animals being put in the tanks or someone buying a pet that was inside with a deceased animal. I wanted to speak to their manager before I left and they told me that he wasn't available. I've never seen anything like this in my life. I hope that my phone call to corporate can resolve the issues with the store. read more

Standard-bearer of what a pet store, pet training center, and animal hospital should have. The staff is friendly enough but I can't verify the humane treatment of animals - or the priciness of the services, especially medical. Another star demerit is that its design is too auto-oriented, suburban hegemonic design that pollutes the environment and worsens our health. read more

The groomer cut my dog today while grooming and didn't say anything. Noticed a cut on the inside of his left leg. Not happy at all. They should have said something about it when I picked him up.UPDATE! PetSmart reached out and apologized and were very sincere in their concern for my pet. I will be using them again. read more

Horrible experience, TWICE!!!! I waited almost 2 months for my dogs appointment, they told me they could not groom him because his tail was too tight. I have never heard such a thing in my life. The lady kept talking to me without once looking at me. Very unprofessional. read more

Horrible horrible experience f I could I would also give this place a 0 star rating. My mom took her dog to get a haircut bath all that & I was taking care of her for the week and she stopped eating or even drinking water, diarrhea everywhere for 3 days had to go to the vet she was loosing weight throwing up as well. Then me not knowing my mom took her to this petsmart I went a couple days later and took my dog to get groomed and bathed that night and rolling next day she was throwing up diarrhea & didn't sleep all night and barely eating. So this place must not be sanitary if it got 2 different types of dogs very ill. read more

terrible service ! no handling care ... yelling and pulling at the dogs when I walked in. waited an hour after being called to come early and they hadn't even started my dog!! told me next time to pay for express service to not wait long. oh im sorry but an apt made at 3 and my dog is still in crate at 4 because you took a walk in are you kidding me !? better off anyway I don't trust them with what I saw ...one dog was screeching and another worker had to chime in and say ok no more youre done to the groomer. Worst pet smart experience read more

List is too long kept my dogs for over 5 hours, just for shampoo & nail trim. After 9:30 pm when I was told to pick up my babies, they were still working on them.... Like.... To keep any animal for over 3 hours is just asinine, no water or food, no potty break. I've been to several pet groomers over the past 40+years I would never recommend this place. read more

I've been taking my pup here since he was 3 months old and this is one of his favorite places! Staff is always very friendly and helpful! And usually will get a free sample treat at check out! Also, tried the grooming service for the first time today, we saw Danielle and he was such a happy camper afterwards, looking so dapper in his new bandana! He got a Bath & Brush with the Luxury Chi package, highly recommend, he's so soft & the fragrance smells amazing! read more

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I've been using PetSmart Grooming for about six months now, and I've been very pleased at the quality of the grooming they do, but I've also been extremely happy with how much our groomer cares about our dogs. We always request Tashara because we liked how she groomed them the first time we were in. But I was also very impressed with how much she loves dogs. People who love dogs are easy to spot, and I see how she is with them. I also notice how they go straight to her with no fear. Today, I took them in as usual, and about an hour later I got a call from Tashara. Otis (the old man, 11 yrs) was acting funny. After his bath, he seemed confused and his legs were wobbly. Tashara got worried because of his age and because it has never happened with him before. She stopped the groom and called me. When I got there, she was really worried about Otis and seemed upset. I took him home and brought him back with me when I picked up our other dog. It may seem like a small thing, but the way Tashara cares about our boys means the world to me. Yes, she is a skilled groomer....but she also loves dogs and that means more to me. When your dogs are in someone else's hands....even for a short time, it is good to know it is someone who cares about them. Things like that make you come back to a business. The people who work there. Otis is fine. I think he just wasn't feeling 100% today. The haircut can wait for another day or two. read more

This a a nice PetSmart. They are very short on staff so you have to wait to check. Size wise it's the same as mine at home. One thing I didn't like was they never told me until I got there the don't cut dog hair 48 hrs after a shot. read more

Great service for hard to find puppy food Helpful and friendly. Also nice skilled grooming. read more

Megan at the Petsmart in Melbourne is a fish Nazi - refused to sell us the fish we wanted since she thinks she knows more about fish tanks than we do. I've been doing it for 65 years. read more

_0 I took my westie to PetSmart on New Haven Ave and explained I wanted a trim for Cooper they kept him for three hrs which made me mad to begin with when I came to get him the girl who brought him out had her leash on him I tried. Getting the harness on him and expecting her to take her leash off but she stood there making Cooper more nervous the girl had no idea what to do??? They ended up shaving him bald I got a full refund and an apology from mgr Dave and was offered a freed grooming from Ashley she did n an excellent job the last time he got last time he got cut coming to work today I found out my coworker had the same exact issue yesterday with angels , save yourself and your pet the aggravation and stress and go elsewhere !!!!!!!!! They are not being trained properly whatsoever negative 5 stars if you know what a West highland terrier looks like their not bald read more

I was running late and stopped a few minutes before closing, which I understand was not the best time to ask for fresh water fish. I have a significant snail problem in two tanks and don't go to West Melbourne frequently. The cashier was not happy to see me walk in even though the doors were not locked. The man that help me didn't know if they had the fish, but found them. I ran to get a few fish items while he was getting them. The cashier, Christine closed the register about 9 minutes after 9. Christine told me that the company shut it down. The young man had already bagged the fish. I do visit this store pretty much every time I'm in West Melbourne. I'm an excellent customer. I've been to Petco in Palm Bay and shopped for a couple of hours, didn't realize the time and it was past closing. They were nice and didn't close the register and checked out my items and even helped bring them to my vehicle. Also, Pet supermarket in Indialantic is a new store that I've found since and is an excellent store. I will no longer be a customer at Petsmart in West Melbourne and not shop on their website. I, like most of us, we have waited past closing time or clocking out for work and to wait for a customer or in my case a patient. Thank you Christine, for helping me find two more pet stores that the people are kind and more than helpful. Petsmart, I will gladly give you my phone number so you can look up my account to see how good a customer I was at your store. read more

My dog came back from the groomer Cheyenne at Petsmart on Evans Rd. Took the dog to the vet next day because she would yelp in pain when I picked her up or when she was walking. No eating, very lethargic! The vet gave me medicine for pain, muscle relaxers etc., nothing is working after 4 days, will see the vet tomorrow again. read more

Just had my Sheltie groomed by Skyler, who did an amazing job! Highly recommend this PetSmart for grooming and Skyler is the best!

We are RV camping in the Melbourne area. I needed my two yorkies to be groomed. I chose this location because of the reviewers comments, in particular about Virgina. I called first and talked to her. She was delightful and understood my circumstance and was very accommodating. When I dropped my dogs of for their appointment, she was ready and waiting. She gave me an estimated time of completion. When I returned my dogs looked lovely and pretty. Also, they had a good v experience because I could tell they felt pretty. I recommend Virgina at this location anytime. She is my groomer when I'm in the Melbourne area. read more

This is a great store and I come here mostly to buy Wellness dog food products. Wellness brand is low in salt which is especially important for dogs with heart conditions. Wellness brand also offer 95% canned toppers which come in lamb, turkey, beef, chicken, and salmon. This is a great topper for your dog which makes eating kibble more enjoyable. With very limited ingrediants it is also a very healthy option. The staff here are very helpful and friendly too. read more

I had an appointment which I believe was for my dogs usual dog service, but when we check in we are told that our dog was only booked for a wash and everything else but NO hair cut, and it was a no hair cut day meanwhile another dog was getting his hair cut I was not happy to say the lease. So we left the store and not planning to go back. We got a nice new place and there is my dog will be going to from now on. Petsmart you loss a long time custome and your services have become poor. Don't go here if you want good service read more

Star was an excellent groomer for my little buddy, Ditto! His hair was cut perfectly, nails grinded smoothly, and you can tell he was handled with care. Thank you so much! read more

If they had zero stars I would put them Kyle the manager refused to exchange a bottle of $20 shampoo because he was worried about the money and not about my animal terrible terrible management terrible terrible shop Kyle is a bad manager he's bad with customer service he's bad with animals I do not recommend going to the store or talking to Kyle the manager he don't care about anything but himself read more

I have gone to PetSmart for years when I had a dog, so when my daughter and I were looking for plants for her fish tank, we went there to check it out. We ended up buying 3 plants that are doing really well, but ended up with a big surprise... SNAILS!!! Within a week, our 5 gallon tank had about 15 snails and a week later about 100 eggs! Two months later and we still fighting with unwanted snails. I'm writing this as a warning because the packaging says snail free plants. read more

I highly recommend Brandy to groom your pups! I took my 1 year old golden to get a bath and trim and she came out so beautiful and happy. She doesn't look thrilled for the pic but she's a pretty low maintenance golden (we got lucky!) but she tends to knot her hair very easy when its longer since she loves rolling around no matter how much we brush her! All her knots are out, she smells amazing, is SOOO soft and just looks so darn cute with her fresh cut. Brandy was so nice and talked so highly of my girl, she definitely loves her job and all the dogs. I also like that you're able to see whats going on in the grooming salon from the outside without interrupting. It was overall a great experience and I trust the staff fully, it was very welcoming. I will definitely bring my girl back! read more

PetSmart - Dog - Pet Training Near Me - Melbourne, Florida

I just wanted to let anyone interested know my puppy Buster and I had a very nice experience at the groomer.Bath,ears,nails and teeth.Very reasonably priced too. I like the ladies there. I would definitely recommend them and I will be go there myself. Victoria Wiltshire and Buster read more

When you enter the store, sales associates great you with a smile and bellow, "Welcome to PetSmart!" This PetSmart has the typical PetSmart layout, so items were easy to locate. Plus, the sales associates roam the aisles to ensure that customers are able to find what they're looking for. I was looking for special cat food that I've only been able to find at PetSmart and low and behold, it was on sale when I used my (free to enroll) PetPerks card. Also, everyone I encountered - sales associates, fellow customers - was smiling, so I found myself smiling too. Plus, it's hard not to smile when you're shopping amongst cute dogs and other animals. My quick stop into this pet store made for a bright spot in my usually monotonous run of errands. Keep up the good work, PetSmart! read more

Never again! I made an online appointment for 1:30 to have my toy poodle groomed. Someone called me about 11am and asked if I could bring her in sooner, so I did. I was then told the time to pick her up would be FOUR HOURS. I waited and waited and finally called at 4:45 and asked when she would be finished. I was told 5:15. It was really 5:30 by the time she was ready, which indicates to me that they hadn't even started on her until I called (I KNOW how long it takes to groom this little 7 lb. baby). Then, to top it off, they had NOT trimmed her nails. UGH! Her coat and cut was very uneven, looked almost shaved in spot and the groomer who brought her to me was so busy telling me about HER hair and how she had to straighten it that day, than nothing was said about my poodle. Honestly, never, never ever again. read more

I took my dog, Franklin to Petsmart for a grooming service. While we were checking in, another dog attacked my boy. This was in no way the fault of any of PetSmart's staff. Our groomer, Tyler, put himself into harm's way to break up the dogs and break up the fight. The manager, Dave, came promptly to the scene and spoke to the owner of the aggressive dog. He got down on his knees and checked out my dog, Franklin to make sure he was ok. He didn't appear to have any injuries so we decided to proceed with his scheduled service. Tyler was very gentle and handled Franklin with great care. During his service, I received a call from Dave letting me know that they had found an injury on Franklin during his shave down. He let me know that they sent him over to their in-house vet and were having him checked out. It ended up being a very minimal injury, but they still provided us with antibiotics and did not charge us for them. When we went to pick up Franklin, not only did he look great, but he was also happy and not nervous at all. Tyler informed us that due to the events that transpired they would not be charging us for any services. I was very impressed with how the management and staff handled the situation. I feel very confident that Franklin is in good hands at this grooming department, and I plan on continuing to utilize their services for the foreseeable future. Thank you so much Dave and Tyler!! read more

Unfriendly staff, and I saw they're being really mean to those dogs in the grooming department.

Had my dog groomed at this store and he was injured under his arm. I will never bring my pets to this store again. read more

PetSmart - Dog injured at PetSmart groomers. - Pet Training Near Me - Melbourne, Florida

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The employees and store manager are friendly here. The location is fairly big and clean. 4 stars, because it doesn't carry enough "Made in USA" products, unlike smaller local competitors like Pet Supermarket. read more

We would not shop anyplace else: once we left half our order by mistake. We realized it when we went to feed our animals. We returned (hours later). The cashier looked at us and asked us to wait until she finished with her customer...and she would get our order...which she had put aside. Customer service...100! read more

Great selection of cat food. I spoil my cat and only give him the best food possible. Supermarkets don't Cary premium pet foods. Watch out for dog poop in parking lot. read more

I used to only go to petco, until I went here! Their selection is amazing, they have everything! They also have my cats food which is usually hard to find. Very friendly and helpful staff. They always tell me how cute my little kitty is when I bring him in :) read more

Rude employees- they were not helpful. Will choose to shop else where! I simply needed small crickets and all the boxed crickets were mostly dead - I ask two employees about it and they just wanted me to go away. Horrible customer service read more

They did a great job grooming my Shiatsu mix groomed and they did a wonderful job. Same day appointment, workers were fast & friendly. My dog was so happy when I picked her up which tells me she had a great experience. These groomers also care about your pet and if your happy with the cut after. I would definitely recommend this place for your grooming needs! read more

I went here to get another goldfish so my first one would have a friend and I brought it home and realized he had fish lice!!! I didn't know what to do so I removed the fish lice and adequate days later my dad texted me saying both of my fish had died!!! This store needs to get its act together and figure out how to sell clean and healthy fish. I was devastated! read more