We never had any of our girls groomed here but we're here as customers on the store side...I've never really had a problem with staff but I will say that the prices here are different from the store in Delran... The prices in Delran were lower for the products we looked for... I don't know if all their prices here are higher but I'll make sure I keep myself aware of this... The shared parking area is always clean and well kept... read more

The "groomer" Faith, and she's the grooming manager in the Centerton Rd location, injured my sweet girl's leg!!! I went in for a simple nail trim. I was hesitant because the girl looked like the same one that I had to tell her before, don't twist her leg like that I see it hurts her! She said this is how it's done! Well it was her with different hair color. My dog is limping terribly by the time we got home and today I had to medicate her! DO NOT I repeat DO NOT use this person. She shouldn't be trusted with our fur babies and this was in front of me! She even said to my girl, oh am I bending your leg, when my pup kept flinching, then she said "I guess I should stop"! It's almost like she was purposely doing this since I said something last time. She's been reported to corporate! If I can get a picture of her I will. read more

Employees are rude and unprofessional. They're not even aware of store policy or protocol. I would stay far away from this particular PetSmart and spend my money elsewhere. read more

This place ROCKS!! Great Staff and Always groups and rescues trying to Advocate for Homes for little Furbabies. They have something for Everyone. Obedience lessons for all age pups and pets. We have 3 pups and a turtle who is Amazing and They Love this place, Too. Treats and vitamins and even Grooming and Banfield vets to give them all check ups Also, birds and fish and anything you need. Also clearance or just to ask questions from staff, they're VERY knowledgeable read more

PetSmart - Straight Ahead! First star to the Left. - Pet Stores Near Me - Mount Laurel, New Jersey

This review was from earlier in the year. I took my grand-dog there to get groomed since we were caring for him. I set up the appointment on the PetSmart app, which was a very user-friendly app. The grooming session was with Emily; she and the rest of the staff in the grooming section did an excellent job with him. Especially since he is a Samoyed and that breed is very furry. read more

My daughter and I have three cats and we need litter as they are strictly indoor kitties who use cat boxes. Today, July 18, 2023, I needed TidyCats litter, so I went on the web site and tried to place the order. I kept getting error messages, "forgot password" reminders, and even changed my password. The order still would not go through, so after being jerked around more than once, checked out the competition, Petco. I was able to place my order without any fuss and DoorDash delivered it within less than two and a half hours. Even though it cost a bit more, from now on I am using PetCo for cat supplies; my mother had a motto - "You get what you pay for." read more

This review is for dog grooming ONLY. Our dog, Jack, was taken very promptly after his records were checked. Although Jack is gentle and an easy dog, the staff was very kind and caring with him. He just sat there while his teeth were brushed, ears cleaned and nails clipped. He smelled very good when I picked him up. They were so fast that we just window shopped as we waited. read more

PetSmart - Jack in front about to have his teeth brushed - Pet Stores Near Me - Mount Laurel, New Jersey

Took our pup here to get groomed (by Faith). All I have to say is hands down one of the best grooms we have had! Not only did she do a great job but let me know areas where his skin seemed bothered so I could keep an eye on it. Jack looks fabulous, smells great and is so happy! read more

PetSmart - Pet Stores Near Me - Mount Laurel, New Jersey

They always have great selection and everything is so well organized and neat that it's easy to be in and out quickly! I also like the groomers here! They're great about helping you find things if you need it and they make a fuss over my dog which she absolutely loves! read more

The experience with staff here has been great every where from the Banfield hospital, groomers, and cashiers. I've taken my pup Dallas to get groomed by Faith a couple of times and she's always taken great care of her. Dallas comes out so clean and cute every time! read more

Everyone at the Centerton Rd PetSmart are the absolute Best. We said goodbye to are Golden Retriever, Woody this past Sunday. Ginnie at the salon took wonderful care of him. I can't say enough about the wonderful staff there. read more

PetSmart - Woody, enjoying a mud hole at the dog park in Medford, NJ - Pet Stores Near Me - Mount Laurel, New Jersey

Christina was amazing!!! very through! and my jaxson loved her!! they did an awesome job on his hair cut. my adult son thought we got a new dog when he saw him!! will be returning regularly!!! read more

PetSmart - Pet Stores Near Me - Mount Laurel, New Jersey

This review is for the dog grooming at PetSmart: I have a five-month-old chocolate lab.. he loves it here. We always get Destiny for his puppy baths! Destiny is so sweet and gentle with handling my puppy! The staff is very friendly and loving towards the dogs. Definitely would recommend this place! read more

PetSmart - Pet Stores Near Me - Mount Laurel, New Jersey

Came in yesterday looking to buy platies. Wanted a few male platies. The lady in the fish department said they only sell female platies. I saw lots of male platies swimming around. I picked up 4 to 5 and 2 were male. The lady was also kind of mean. I will now be getting all my fish from the aquarium center up on blackwood clementon rd read more

I saw someone buy a Chinchilla here. They took it home in one of those build a bear house boxes.

The Salon service ruined my Rough Collie's beautiful mane,which makes Collies very distinctive. They shaved a 5 inch wide area all the way around his neck and a huge area down his side and front.The manager insisted that this is the proper procedure. We have brought our dogs there for years,and this has never been done in the past.My wife did not authorize what they did. She was told a few spots needed to be shaved and she insisted that they take off as little as possible. Just imagine a photo of Lassie with his mane removed. It will probably take 6 months to grow back. read more

PetSmart - Pet Stores Near Me - Mount Laurel, New Jersey

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Now in addition to a terrible haircut my poor dog contracted kennel cough at PetSmart. He has been vaccinated but apparently one of their other clients may not have been. He's been coughing and hacking bile all day. I will never take him back there. Free grooming or not read more

PetSmart - Before grooming - Pet Stores Near Me - Mount Laurel, New Jersey

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I called this store to ask if I could get my dogs'nails trimmed. I was told I did not need an appointment and that I could stop in. This morning I called again to ensure that I did not need an appointment. The woman who answered said I could come over at any time. When I arrived with my 2 dogs, I was asked for my phone number. Then I was asked if I had been to Petsmart before with these 2 dogs. I said no. She then requested their rabies certificates. I of course did not have them since no one told me to bring them. The vets office was closed and I could not ask them to send it over. After inquiring twice about this service prior to arriving I was very annoyed that no one would have mentioned the need for the rabies cert over the phone. This should be protocol when providing information to potential clients. read more

Disappointed. Been trying to keep a couple snails in my goldfish aquarium and half the ones I buy from here are either already dead or die after a day. Longest I've had them live was 2 months. I've asked all the people from petsmart how to keep them alive and they all tell me they have trouble keeping theirs alive also. But I continue to drive 20-25 minutes to petsmart after each one dies to replace it. Out of my own pocket. Frustrating. read more

They've the worst customer service. I went with my kids to get goldfish and we stood there for good 10-15 minutes without anyone offering to help us. This one employee saw us but didn't even acknowledge us & had the courtesy to say that I'd right with you. So my wife went to the front and asked one of the cashiers if there's anyone who could help us get the goldfish. She communicated with someone through her theatero device and told us that someone would be right there to help us. So we are waiting near the aquariums and the same employee who ignored us first did the same thing and helped the person who came way after us. I never had such a bad experience at Petsmart. We just moved to Mount Laurel and that was our first time going to that store and most likely our last time. read more

Only thing I got is that they really need to work on the care for fishes. Lot of them are seen with fin rot, swim bladder, along with unhealthy living conditions. Literally see dead fish just floating around, mainly bettas. read more

Much pricier compared to other local alternatives, PetSmart is located conveniently. I find the products to be overpriced but the grooming and training services to be extremely reasonable as far as price goes. This is not a good place to go if you know what you want to buy, but if you have a pet problem and need a solution or want to try a new product, the staff is very knowledgeable and will help you. We took one of our dogs here for grooming. They were ready and finished when they said they would be and were extremely friendly. The dog seemed happy so I'm assuming they treated him well. read more

This review is based on the AMAZING customer service I received tonight shopping at PetSmart from the associate Caitlin. That may not be spelled correctly. But she overheard me saying my dog had an allergy to chicken, so she helped me scan the shelves and find a food with no chicken! Then she told me about price match, where if you find the product cheaper anywhere else online, they will match it! So later when I am done my shopping I am waiting in line, and Caitlin opens up a second register so I get to receive MORE great service at the register! Caitlin asked if I found the products cheaper online but I didn't get the chance to look, so she looked up the products for me and saved me nearly $10! I told her she should be employee of the month. Hopefully someone sees this and she gets some recognition because that was great service! Thanks Caitlin!!! read more

I genuinely disgusted that I was my money was takin not refunded 8 days later I'm still waiting on a refund from an order that was canceled on line managers tell u on to 3 day customerservice says that's a lie. Your company needs to do better I suggest that u never shop online here if you do anything go in store because they don't care to rob you at pets mart read more

This review is for Christina in the grooming department. I have a 9 month old German Shepherd who is really scared of getting his nails trimmed from a past experience he had at our vet. Christina was absolutely amazing with him and I will definitely be bringing him back. When I brought him in she asked if I wanted her to grind his nails to make them smooth and I basically told her to just do what she could do with what he would let her. She told me to walk around and come back in like 10-15 minutes. As I was walking around I would check in the window to see how he was doing. She had one of the others girls petting him to try and keep him distracted. As I was walking up to go get him in the window I see her brushing his fur and petting him. When she was finished I asked how he did and she laughed and said she was surprised that he was better when she was filing the nails than the actual clipping part. She was so good with him and was letting him give her kisses and telling him how he was a good boy and did such a good job. I am really appreciative that she took the time to get him to trust her and she was so sweet and gentle with him. Extremely happy with my visit here! read more

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Can I get what I want, and get the hell out of here? Yes. Successful trip to the pet store, in my book. Pro-tip: They sell Blue Buffalo dog food. This stuff is the best, and while it's a little more expensive...well, a good deal more expensive, it blows away the standard fare dog food. Give it a try. Your pupper will thank you! read more

Really pleased with the grooming services at a PetSmart Mt Laurel. I have a 10 month old shichon (shih tzu/ bichon frise). We always go to Tia and she is great. She is very friendly and really listens to what we want. Herbie always comes out looking great! Very even cut and not too short on the face. He's a small guy and his hair cut typically takes 3-4 hours. They usually call when he's done but occasionally I have to call because it's been a few hours and then they tell me he is ready, which is why I took off one star. Tips are not expected at PetSmart. read more

Went here with the husband with our two dogs. Our Alaskan Malamute and our pomchi. We came to get more diapers for our Malamute and got some treats. We also looked at the beds for our Malamute and found one that we liked that we thought would be perfect for our malamute puppy which obviously would grow into it since he will get big once he is gets older. As soon as we were about to pay for the bed and other stuff, one of the trainers (older lady in her 40's or 50's stopped to see our dogs. She asked my husband who we were getting the bed for (which I didn't think was any of her business). My husband told her for the malamute. She told my husband make sure if you get that bed you watch him because he will make the bed his chew toy. (Ok, I already knew that. I was going to watch him anyways. ) Then she ask my husband are you really going to pay 70 dollars to make that his chew toy? (Like really lady. It's none of your business what we buy our dog.) She tells my husband she would never pay 70 dollars for a bed that her dog may chew and that my husband shouldn't buy a bed for him until he is older. Ok lady that your opinion. Leave your comment to yourself and stop worrying about what we are buying for our dogs. You don't know us. Is this what petsmart does is get into people's business on what they are buying for their dogs and then tells them not to buy it? Then second she is a dog trainer and tells us to spend 129 or whatever the price is for her training class. Lol you want me to pay you that much just so that you can tell me how to train my dog and show me how to do it when really you're not the one that's going to be training him? And I am because I'm pretty sure that's what's going to happen. She is going to tell us how to train him and she will give you homework and that homework will consist of yourself training your dog and then bringing him back to see what the process of yourself training your dog is. Lol no thanks. I rater train my own dog for that price. I'm not paying you to just tell me how to train my dog. I'll take him to a dog training camp where they actually take your dog and train them themselves. And then they bring your dog back to you trained. Thanks for trying to save us money but seriously petsmart I don't think customers need other people telling them what to do or what not to do. Let people spoil their dogs if they want. On the other hand the cashier was nice. Great job to the cashier. read more

Great selection. Amazing customer service and pet knowledge. Totally comfortable buying my exotic pets, fish, and supplies from this location. Aaron, you rock! Oh, and Stan is awesome too! read more

My review isn't about PetSmart per say, but the association they allow to peddle animals to the public.In short, My review is about Burlington County Animal Alliance that organizes events in front of this store. DO NOT get an animal from these people. Our family was swindled out of a lot of money just for wanting to rescue and get a family dog. Here are the issues we experienced. 1.This organization does not have an actual facility to "rescue" dogs. What they do is broker out foster homes some of which are out of state. Then the "staff" meets in a parking lot outside the Cracker Barrel to exchange animals. They do not tell you of a lack of facility until its time to pick up your animal. 2. They advertised that the dog was "House trained * Spayed/Neutered * Current on vaccinations." When we received the dog's paperwork, the dog was NOT spayed/Neutered nor was it current on its shots. Mind you, it could be because the dog was young, but they said they would provide a certificate for these services. According to the animals birthday, the dog was actually behind in shots. Plus the one shot that it did receive was done incorrectly leaving a cyst like feature on its back that needs to be monitored. No certificate was provided. Additionally, requesting reimbursement for the behind shots is met with scathing belligerence. 3. Although they advertise the "adoption donation" to rescue a dog was $350, on another site it listed a price between $125 - $150. We were told that our dog would be $350 because of age. (5 months). Dogs, come AS IS. Meaning, if they have medical issues, you are on the hook for it. 4. Although we are in NJ, the dog's vet records were North Carolina/South Carolina. It was explained to us that animals are trucked up and down Route 95 and that the parking lot outside the Crackel Barrel is a good drop off point for animals. 5. The dog also had *** marks on the bottom of its neck from other dogs, and a giardia infection that increased the vet bills to treat. 6. We tried to negotiate some of the costs for services not provided, such as the dog not being up to date on shots and too young to be spayed and or neutered. We were threatened to have our family dog removed from us twice. Notwithstanding toys and accessories, in order for us to rescue a dog, it cost us over $630.00. We could have bought a pure bred for that amount of money. 7. We were told that heartworm medication would be given to us for free, but we received nothing. When asked, again we are met with scathing indignation and a threat to have our dog taken away.If you want to truly rescue a dog, do NOT get swindled by these people. This association berated me in front of customers and finally had to walk away from the abusive behavior. read more

Took my furry babies here and they nip my boy around his right eye. Groomer did not point it out to us to let us know what happen so we can care for it. Try to call and talk to a manager, she put me on hold and ask me to call back in 10 min. Horrible service and manager. Do not take your baby here. read more

This is a very nice place but they seem severely understaffed. Whenever i come in to purchase mealworms for my bearded dragon no one is ever and i mean EVER at the section where they sell fish and worm supply. Every time i come in i end up waiting 10+ minutes to just get a package of worms that can be easily accessed by walking into the fridge. read more

PetSmart - Pet Stores Near Me - Mount Laurel, New Jersey

Animal hospital is horribly rude. Called to say we were going to be 10 minutes late for an appt to get out cat microchipped and they said that was fine but when we got there they refused to see our cat. read more

We took my dog there to get her nails clipped and the woman who was doing our dogs nails did fine, but we saw a beautiful male husky, and the woman ( looks from asian decent ) who was doing the husky's nails was being very aggressive. She was pulling at her leash to the point where the collar was very tight around the husky's neck, and when she finally picked him up she dropped him onto the table and grabbed his back legs and flipped him around. Then when she put on the neck collar on the table the husky was very scared and resisting, and instead of being patient with the husky she grabbed the neck collar and brought up the dogs head and put him into it. I understand I am not a professional but I know that the other groomers around this women were being no where near as aggressive, and the husky was just scared that it's owner was not there to comfort him. read more

Staff is very helpful, decent prices, usually always have what I need in stock. No complaints this is my favorite petsmart in the area. I have had issues with the other ones but I like this one a lot. read more

One-stop shopping for any pet. Always has what I need in stock. I always stop by and see the kitties for adoption.

Their great selection and customer service keep me coming back. It doesn't hurt that they let me hold all of the critters either. The wife and I are almost always recognized as we are in here weekly. Nice to see that a big chain store values the individual customers. As with most pet stores, they allow animals but we typically don't bring them there due to the large amount of inattentive traffic in the plaza. There are two of these sites in the area. Do yourself the favor by coming to this one. read more

This place is great! I took my cat here she was real sick and the vet saw her right away. They were really kind to her and just eager to help. Thanks! read more

The girls in the aquarium (fish) department act like they are so bothered when asking them for help. I bought several fish, but the young women seemed very annoyed that I asked her for help! I went back later to make another purchase and had the same experience with a different employee. Why are they even working there? I go there frequently because of the location but may have to travel further for decent customer service. Jen is the exception. She is very pleasant and knowledgeable. read more

I was late 20 minutes this morning for a grooming appointment and they refuse to take my dog for a bath. They were very rude about it so, I talk to manager his name is Rich, and said nothing could be done when you are 15 minutes late. If this is the kind of costumer service PetSmart condones, maybe it's time to find another retailer for my business. read more