Serious concerns for all pets…read more I dropped off my senior cat at 8:30 AM for a sedated shave, but she was not seen or sedated until over 5 hours later, with no attention or monitoring during that time. Blood work taken around 11 AM showed high blood glucose, which can make sedation riskier for senior cats--another reason why this delay was dangerous. No sedation reversal was administered, and based on the records, there was no post-sedation monitoring. She was sent home too quickly, disoriented, unable to walk properly, and clearly distressed. Cats over 12 years are roughly twice as likely to suffer anesthetic complications, making proper monitoring and recovery time critical. Even 48 hours later, she was still not fully recovered. Based on this experience, I would not feel comfortable bringing any pet here and would caution other pet owners to consider this before choosing this practice.

I just want to say I've been with this vet for almost 3 years now for my poodle and my cat…read more Yesterday I was very emotional due to having to drive near harbor ridge where my father lived but passed suddenly on this past Mother's Day of 2026 so I was very emotional and distressed and every single employee handled me and Simon my kitty with care as they always do. Totally going out of their way for things they didn't have to and all helping me and each other with the most kindness. I wanted to apologize again for my demeanor. I've avoided this route completely since my father's passing. Which I need to work on. It's just still fresh. Thank you ladies again for your excellent care and compassion for me & my animals. Much love ~ Jess ....

I am having a hard time reaching this vet for record transfers. It has been 5 months, still no call…read moreback. I have called multiple times.

Dr. Bhuyan is a terrific vet, I have been using him for several years for my horses and dogs. I…read morewas able to have my dog put down at home, which was a huge blessing. He is compassionate, professional and very up to date in his knowledge. I highly recommend his services.

Everyone I interacted with was extremely friendly and helpful from the receptionist, to the vet…read moretech, to the veterinarian. Dr Fowler took her time with my cat and addressed all our questions and concerns. The newly remodeled building is clean and thoughtfully laid out. Happy to be a new patient!

Place sucks. Dr is inexperienced young and has a attitude. Made me want to switch vets to never…read moredeal with them again, so much so I'm willing to drive a hour more and pay more per visit. Now thats saying something.

Best Veterinarians in the area, please for your pet's sake take them to the nicest place where…read morestaff treats you with kindness, and respect. When it comes time to send your best friend over the Rainbow bridge. I would want no one else performing this "last rights" day or night 24/7. Just call and if available I am sure you will be satisfied. Doctor assisted our family with 2 elderly dogs and two cats. One of the cats by choice was 19, but the other one was 18 and was dropped off at the farm house and lived in the barn all summer until the kids found her (Fuzzy) we called her, so she was older because she was an adult cat and already fixed. No one claimed her as we notified local vets and sheriff office of found pet. We also was down on savings one time and they let's us charge the bill for 30 days. Very very helpful, outstanding staff and Doctors, please visit you won't be sorry! KLH

While visiting the area I needed to take our Golden Retriever to get a cytopoint injection because…read moreshe was extremely itchy. I called Suttons Bay Animal Hospital and they scheduled the appointment for the following day. Dr. Kayla Piskorowski was the vet we saw and she was phenomenal. Caroline, our golden, isn't a fan of going to the vet but the way Dr. Piskorowski talked to her and examined her made her think she was just getting loved on and she didn't even realize she was seeing the vet. It was probably one of the vet experiences we've ever had and I would not hesitate to revisit that office again if we were ever in the area.

We had a great experience with East Bay Pet hospital there staff was wonderful and helped us…read morefinancially with a payment plan for surgery for my Labrador Retriever I would recommend this pet hospital 100% percent

Unless you have no regard for your pet's well being and price is the only factor driving you in…read moreyour decision of a veterinarian, I'd advise against choosing this one. I will admit the first experience I had here was wonderful. Dr. Reabe was kind. However every experience after that was a nightmare. I will recap my final experiences for you. I brought both my three year old cat and my new kitten and received a discount for bringing both of them in. $5 off my total price. Over the phone they told me it would be a $90 visit and when I went to pay, the total was $170. Such a leap is unacceptable to me. They should have informed me of the price variations while it was happening. If they had been a bit more organized, maybe they would have. The first thing I said when I entered the examination room is, "I'm a little worried about Morn. When we're all done with the normal shots and checkup I was wondering if you could check out his left paw. He's been chewing at it strangely lately. And he's also been going down to the litter box several times a day and squatting, but only manages to squeeze out a few drops... I'm really concerned it might be serious." "Oh, well she's looking great. We'll have her checked out in no time." I brushed off the error as an account of actively listening. So she messed up and called my male cat a female after I'd just spent three minutes discussing *his* issues, it didn't mean she wasn't going to actually take care of him. But it wasn't a one time thing. I continued talking to her and the other nurse, who were cuddling Pumpkin (the kitten) and in the discussion of both MALE cats she continued to refer to them both as females. When the visit was over and both cats had their stool samples checked, I was told "my girls" were fine and dandy and to come back in a year for another check up. I know now she didn't hear a word I said. I left the vet very upset, but when my cat urinated blood at 2 am all over my bathroom floor, I was furious. After some research (thanks to the internet and not to this veterinarian) I figured he had a urinary tract infection, which can be common in male cats. I called the clinic the next day and spoke to a vet tech and she said that I "probably caught it in time" and I just need to pick up some antibiotics. I'm thinking, what if I didn't catch it in time? "You're not going to look at him to make sure it hasn't gotten worse?" "No, he'll probably just have you come pick up some antibiotics." Wrong answer, East Bay Animal Hospital. Wrong answer. You don't even know if he has a UTI, I just diagnosed it myself over the internet. Not only that, but when I brought him back in for the medication and told them the situation (thinking, stupidly, that the vet would actually want to see him instead of just forking over medication) they tried to charge me again for the visit. ARE YOU KIDDING ME? I understand paying for the medication, but I'm not paying another $90 for a check up you should've made, but apparently didn't, in the first place. Ugh. I wish Yelp had a 0 Stars option. Or a "Don't go here if your life depends on it" option.

I have reviewed Betsie River Veterinary clinic before, but I love it so much that I wanted to…read morereview them again. Dr Daly is fantastic and will do just about anything to relax your pet. The techs are wonderful and gentle. Everyone there really cares about animals and their health. I highly recommend this clinic.

Run, don't walk, to another veterinarian! Don't use this place unless you want them to file a false…read morepolice report against you for just asking for a receipt! Sounds crazy and it is but that's exactly what they did to me. I asked for 2 simple receipts for my pet insurance company to process my claims. For over a week the office manager (Amber Sibo) lied numerous times to me and my insurance company saying she had prepared the receipts and sent them. Incredibly she never did either and after more than a week of wasting my time with her remotely I went in person to get the receipts. For no reason Amber refused again to give them to me. I was able to get 2 envelopes from another employee. I assumed they contained the receipts. Wrong. Both envelopes contained reams of irrelevant documents but NO RECEIPTS! I called Susan Daly the veterinarian and she immediately prepared the receipts and sent them to me. She told me that the Amber had complained that I threatened her. That was absurd and after I gave Susanthe facts she was taken aback by Amber's behavior but not surprised since she said they had been having "other problems with Amber that [they] were working on with her." What Susan Daly concealed from me was the fact that she and Amber had called the police on me for "threatening" Amber. Susan never even bothered to get the facts from me before allowing Amber to file the false police report. When I found out about it I wrote a response to that false report to the poilice and Susan got offended and said it was "over the top" and "what was the purpose?" Seriously? It's ok for her and her office manager to refuse to give me receipts and then file a false report against me but I'm not supposed to do anything? The proper thing for her to do would have been to check with me before filing the false police report. Having failed to do that, she shld have contacted the police and retracted her false statements. But, she did neither. Even after she realized that her problematic office manager had instigated the entire problem she didn't retract her false statements and takes offense when I set the record straight about her misconduct and that of her office manager. . And in her communication to me she considers this matter over because the office manager no longer works there. That changes nothing. Her false police call still happened without her making any effort to correct the record. In my opinion this is not a business - it's a collection of misfits who take people's money and in return treat the people like criminals.

Horrible experience and unethical practices. We took our dog here to be spayed and we were quoted…read more$600-$700. When we arrived to pick her up, we were told we needed to pay nearly $1100 or we couldn't take her home. When we confronted the employee that gave us the original quote, she became very defensive and denied the conversation. She also called us bad pet owners for questioning their pricing and fees. We will never be back and we are pursuing legal action.

Urgent care is such a great service for the area! DVM's have wonderful communication skills!read more

A team that truly cares! Very impressed with all of the staff. Building is clean, able to get you…read morein right away!

the entire staff at Elk Rapids Animal Hospital are wonderful. They showed such kindness and…read morecompassion. We had a minor issue with our pet that was causing us to worry. They got us in the same day and resolved the issue in no time. Each member of the staff was warm, welcoming and compassionate. Highly recommend this facility for your pet.