Like every other Petsmart you have been to. The staff is friendly. The cats awaiting adoption are adorable. They carry the food our vet recommends. read more

Took my dog here for the expensive groom and all he got was a shower and his nails trimmed. His breath still stink he still has gunk in his ears, they claim they couldn't express his anal glands and he was "scared" of the blow dryer. Paid $40 to have my dog bathed and trim his nails. Smh read more

Unfortunately, every time I go to this PetSmart, there seems to be some types of issues with the staff and the customers. This evening I noticed one of the employees that I've had difficulty dealing with (I know his name which is Sam) having a disgruntled discussion with a customer. Although the customer was a bit loud, I could hear her saying that the product she had ordered previously were all expired and to be honest if that happened to me and they were medications I would be very upset as well as this could affect the health of your pets. The employee named Sam,as well as the manager, who appeared quite disheveled, appeared to be taking out their anger at the customer because she wanted them to take accountability, but it appeared they did not care. I didn't hear the entire conversation but left the store as I have also had the same issues at this store. I no longer purchase online as things are always missing or something is wrong with the item. I normally don't leave reviews, but I am tired of being treated as this other older woman has been treated. Workers at the store never seem to care anymore. Customers are never treated with respect. read more

Do not take your dogs here for grooming! The gentleman that did such an amazing job, no longer work there. The people grooming the dogs now did an awful job on my inlaws dogs. I do not recommend taking your dog in if it is a dog with hair not fur. Such as a poodle, cavachon, schnauzer so forth. So disappointing. read more

PetSmart - Pet Training Near Me - Wheat Ridge, Colorado

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We love our kitty Banana! She is so sweet and was taken care of very well by Nicole from Front Range Rescue! read more

PetSmart - Pet Training Near Me - Wheat Ridge, Colorado

DO NOT TAKE YOUR BELOVED PETS HERE FOR GROOMING! They are NOT treated well! Took my dog here for the first time. There was hair all over the floor and tables, not one groomer smiled, despite me trying to be friendly. Groomers do not speak to the dogs they're grooming, roughly manhandle them around while cutting hair (pulling hair under chin, grabbing faces of scared pups, tossing them from position to position) and I felt a knot in my stomach around these clearly untrained groomers. I regret leaving my dog there cuz I can only imagine how he felt. The dogs in the back are clearly distress barking (including mine when I picked him up). My dogs buzz cut is uneven but I just paid and couldn't wait to never return. Please keep your fur babies away!! read more

I have been going to this PetSmart location for years and I always find what I need. Staff is polite and courteous and whenever I ask about a certain product, a staff member shows me where it is located in the store, or checks to see if it is in stock. I recommend this PetSmart location. read more

I recently had an issue with an aquarium leaking and really got very little help from the Lakewood store. they were play told me to go through warranty well that didn't work. I had to immediately replace the leaking tank with many fish so I bought a new kit. I asked them to refund my money for the kit, and I again said couldn't help me go to the manufacturer. of course, pet smart actually owns top fin, so I didn't understand why they couldn't help me in the store. so I called the wheat Ridge store and two employees there, Sam, and Faithful understood my predicament, and told me to bring the receipt in, and they would take care of me. I was amazed! They refunded my money, and made me a faithful Petsmart customer for life! read more

I'm not one to always love a big box store, especially one that sells animals (birds, fish, rodents, reptiles), however, I was in need of dog food on a Sunday and all my usual haunts were closed for the day. I needed to switch foods and the employee who helped me was really knowledgeable about dog foods that have vets on their food advisory committees (direct message me if you are interested in the why). I was able to get in and out quickly and service was friendly. read more

What a great store! I stopped in this PetSmart to entertain a grandchild on a gray day. Staff was so attentive to and knowledgeable about the fishes, birds and reptiles. Kim gave us a fantastic tour of the lizards, told us about each type and demonstrated care and compassion to the each one she introduced us to. What a great lesson for my granddaughter. Thanks for employing people who are real and love their work We'll be back. read more

Staff is always nice when I'm here and they typically have the products I'm looking for, but their online ordering system is just awful! It typically goes something like this: 1) log in 2) order 3) pay 4) receive confirmation email that tells you you'll be notified when order is ready for pick up (they say typically 2 hours or less.) 5) wait. wait. wait. wait. then wait some more. 6) call after 3 hours and they tell you your order will be ready at XX time. 7) arrive an hour after XX time and order still hasn't been fulfilled. This has happened twice now. Again, I like the store, but won't ever order online again. read more

Isaac did a great job taking the time to educate me on my new puppy's food. I'm a first time doggie owner and I really wanted to get the right food for her, and Isaac ensured that I did. My puppy loves her new food! Thank you very much Isaac. DW read more

We took our sheepadoodle in for a grooming last week. When I arrived, I made a special point to communicate with the groomers, that I did not want him shaved all the way down. They presented me with a chart that represented different lengths of fur. I indicated the longest cut on the chart, but apparently this was not taken into consideration. When my wife picked him, he was completely shaved down, almost to the skin, including his tail. Ever since he has been home, he's been cold, and miserable. When I contacted the manager at the store, to voice my grievance, he was quick to inform me that "they did what was best for the dog." Unfortunately, he is OUR dog, and that's not your decision to make! Anyone could shave a dog all the way down. This requires no skill set. Certainly not worth the $140 we paid them. Will never return to this groomer. Extremely insensitive, and apparently THEY know what's best for our dog... Not us! read more

I have no complaints about this Petsmart location. It's on my way home from work. It's right off the highway, so I didn't have to stray too far. It's not the cleanest one I've ever been in, but the cages the animals were in were clean and I didn't notice anything that made me say "holy expletive". They had exactly what I needed and I didn't have to look to hard. The staff was very friendly and I was in and out in no time. read more

We had been going to Petsmart grooming for years. I have a 16 year old Yorkie mix and an 11 year old Yorkie. As usual, we booked our appointment and my husband took them on his way to work to drop them for their appointment. He was turned away and told that they do not groom old dogs. Wow. This is the first time we've heard this. I guess our dogs weren't old for the last 20 times we took them there, including 2 months ago but today they are too old for grooming. The odd thing is when we called in to make the appointment, the person who booked this had their records on file from our very many visits and had no issue with it. If this was truly a policy, it should have been communicated way before now. That is okay. I will NEVER shop, groom, board and recommend Petsmart again. Turns out breaking up isn't so hard. Ba bye Petsmart! read more

Second time I have been here and had horrible service. The first time the groomers were very insensitive in dealing with my older dog and I will not being her back but figured I would still get my pet food here. This time they had a sign advertising 10 for 2 on cans of dog food and it did not ring up this way. I bright the receipt back in and had to argue for 10 min before they did the right thing and refunded my money. I would not recommend using this location. read more

The employees here are not terribly knowledgeable when it comes to animal husbandry or medical care. Don't bother asking them questions, try to refer to your veterinarian for much sounder medical and husbandry advice. read more

This remains my favorite petsmart. They have the nicest staff and excellent selection of products. They are always willing to help answer questions . Earlier review talked about this , but vet questions are for vets and responsible employees would recognize their boundaries. I do not online shop as I am grateful to be able to have an actual store and want to help ensure it stays in business read more

We went into PetSmart to replace a Gentle Leader Easy Walk harness. When we went to the register the total was $32. I was shocked because I thought I saw it advertised for around $20. When I questioned the cashier, she was pleasant, but was quick to point out that the tag stated $31.99. This was hand written tag which was another reason why I questioned the price. I grumbled, but we purchased it anyway because it was the last one. When I got home, I found it on the PetSmart website for...$20. We were overcharged 60%! Now we have to go back to PetSmart to attempt getting a refund. This was super frustrating and definitely inconvenient. read more

Just needed to say thank you to Priscila for the care she took with my dog. It was Reece's first really spa bath and all went well. Nice short hair dogs don't require a great deal of brushing either. read more

The staff is friendly and it's obvious they like animals (both in-store and their customer's pets). I called ahead to see if they had a product in stock and the employee who helped me was very nice. They have pretty good sales and they also have a good selection of cat food, toys, treats, etc. Without their sales, some of their items can be pretty pricey. Nestled between Walmart and King Soopers, this location is good for knocking out shopping lists in one convenient area. read more

Groomers do a great job with my shitzu Lhasa apso mix! Always pleased. Although this last time I asked for a nail grind and was charged $25 or something ridiculous and his nails didn't even look barely cut at all. read more

My family and I have been going to Petsmart for our pet supply needs for years. Every time I go, the staff is friendly and helpful and I almost always find what I need. I love seeing the cats there that shelters have available for adoption and looking at the fish and birds you can get. I used to take my dog to the grooming salon and they did a great job, almost every time. I recommend Petsmart. read more

ABUSIVE GROOMER AND MANAGER AT THIS WHEAT RIDGE STORE My dog fell off a grooming table when the groomer failed to properly tie him at the grooming station on the table that was 4 feet in the air..she left my dog apparently alone because he fell off, hurting his hip and knee and being unable to walk. Since this store doesn't have a Banfield in it, the manager on duty had to take him to a nearby emergency vet located less than a mile away, I got a phone call stating I needed to meet at the vet I waited for a half an hour for the manager to show up...when I repeatedly called the store another manager told me he had my dog, was on his way and he had to pick his girlfriend up from home and take her to work first then he would meet me at the vet!!! They didn't follow their emergency protocol and my dog was stuck with a stranger in pain driving around town..PETS ARE NOT FAMILY AT THIS WHEAT RIDGE STORE!!! and my dog still is unable walk! read more

Not the cleanest store I've been to, but at least they have their own closed-off training area, and a grooming staff that knows what they're doing. All in all this place is good for toys and treats. Beware that the prices are a little higher than the local Walmarts and Targets... but the employees know a bit more here than at other locations, so to me it's worth it. This place does the trick for my needs! read more

I used a gift card and purchased some items online to pick up in store. When I arrived at the store, only two of the three items I purchased were in stock (why would it let me purchase them if they weren't in stock, and why would it say online that the store has it when it doesn't). Anyhow, I get to the store and try to buy a similar items. Apparently instead of refunding my e gift card they choose to MAIL me a physical gift card. So now I have to wait for the gift card (who knows how long that will take with it being the holiday season) and I have to order another item or go to the store again. Poor customer service. read more

My boyfriend took his dog to get groomed, and Beau is older dog, my bf's family adopted him, and learned that, his previous owner was a male and abused him. When he took Beau in, he requested to have the groomer be a female so Beau wouldn't be so nervous. After the grooming was finished and my bf went to go pick up Beau, he was only half shaved, and was assigned to the ONLY male groomer in the facility! and still charged my boyfriend $58 dollars!. Beau's legs weren't groomed, under his neck was still shaggy, and his behind was barely touched. I'm awarding this groomer site an official ZERO STARS for lack of customer satisfaction, not listening to customer requests, and still charging a outrageous amount. When the manager was brought to us, we complained (politely) and was only given $10 off the original bill ($69). I refuse to give this Petsmart anymore of my business and suggest to anyone else to find a more suitable, privately owned groomer, one of which who has respect for our concerns, and much better cutomer service! read more