This has to be the worst correspondence I've ever had with a veterinary office. I call the office…read moreand ask which days they perform surgery. My pup needs a dental cleaning and these are performed on days surgeries are done. The woman on the phone says she isn't sure which days are for surgery. Ok, maybe she's new. She asks for a call back number. 4 hours pass by. I call back. She answers. I identify myself and she says she's alone and doesn't have the information yet but she would call back. This is odd. Is this a new establishment? I don't ask but say ok. Next day I call and a new woman answers. I identify myself and explain everything. She says she sees a note left by the other woman. I ask the woman in the phone if she has the surgery dates and I ask if I can schedule something. She says she isn't able to schedule anything and she doesn't have the pertinent information. I ask if there's anyone else i can speak to and she says no. I'll have to wait until the other woman is back to the office the next day. So, 2 business days in a row and I can't get any information or schedule an appointment with this vet. Next day, I call back and reached the initial woman I spoke to and get a lot of information. GREAT! I get a form sent via email that they need filled and to send it back. Great! No problem. I send the form, my pup's vaccination records, medical history. They then ask for a copy of my driver's license. This is unprecedented. I ask multiple friends and family if they've ever accounted this (as I haven't) and nobody has ever been asked for their driver's license at a vet's office. So, via email (see photo attached), I ask the office why they need my license as this is irregular. They could have responded saying it's just their protocol. They could have responded with a string of bad incidents with clients. Instead, the office seems offended! In 30 years of being in operation no client has ever asked such a thing! So, instead of simply answering the question I get what seems to be a nuclear response. I'm to blame and how dare I question them! Who am I to ask?! What nerve! They informed me that my appointment has been cancelled and my pup's records have been shredded. I've never in my life!!!! Read the office's response in the attached photo. Take your business elsewhere. You deserve better and so does your pet.

My family and I wanted to take a moment to acknowledge Dr. Lawless. You and your Team are just the…read moreright fit for family's who love and care for their animals like we do. Thank you very much for the kind and heartfelt letter that you all sent regarding the loss of our Leonidas. Beach St. John Animal Hospital was a great choice for us and this just reemphasizes our decision was correct in working with you and your Team to provide care and compassion for our loved ones. Thank you Sincerely, Brent and Barb Jakeway family.

Had a little scare with our cat last week and immediately called Monument Road Animal. We've been…read moreusing them for many years for our pets needs, and although expensive, the service they provide for our furry loved ones goes above and beyond. They were able to see our cat Nemo the very next day. We will always choose this veterinarian. They treat our pets like they were their own.

Very nice and compassionate Doctors and staff. One of my cays had swelling by her eye. They tried…read moreeverything, it was only diagnosed as cancer later on. They sent a very nice card.

My dog had a bad cut on his leg. I waited but it began bleeding again so I took him to Blue Pearl…read more They were so kind and efficient. There was no attempt to push any unnecessary treatment. Lenny got so much attention he almost did not want to leave. Having had dogs for many years I have had too many ER visits but this was one of the best experiences. Hopefully we will not need to go back anytime soon but if necessary it is good to know I can count on Blue Pearl.

I lost my baby kitten and brought him in to find that he was already gone. When I came in I was…read morecrying and in distress, the lady checking me in was moving at a snail's pace checking me in and asking me questions like I was here for a normal vet visit. Then after I said goodbye to my sweet boy they were supposed to be prepping his paw prints and whiskers for me to take, they were gone for about 30 minutes leaving me in the room to wait wondering what was taking so long. Then they brought me out of that room for check out and again the lady is clicking around through the computer for an extremely long time just to charge me for the cremation. During this time there was another couple coming in to pick up their pet and they are behind me "oooing and ahhhing" over their pet while I'm am the counter just wanting to get out of there while this lady is clicking around forever just to check me out. NOT a fan. The items they gave me for my boy were very nice and I appreciated them. Oh and the next few days out, not one person called me to check in on me to see how we are getting on without our boy. ZERO care! This place is just an emergency money grab. They capitalize off the fact that they are one of the only ER vets in Jacksonville. Everything about their systems says that they don't actually take their patients and humans into account in the things they do or the way they do things. They made the worst night of my life, so far, so much worse. If you have the choice, don't go here! If you don't have the choice, I'm so sorry.

Absolutely blown away by the level of compassion and patience this clinic displays. I brought my…read moredog in to be put down due to cancer and they went above and beyond to make us comfortable and allowed me the time I needed to process and say my goodbyes. Even as they did the procedure I got to sit with my baby and they were very very compassionate. They listened to my hurt and validated his condition allowing me to find peace in the chaos. Very impressed and grateful.

If your cat or dog has great anxiety, you can get an RX to keep your pet comfortable during the…read morecrazy fireworks that go off during the holidays. Roseanne at the front desk is amazing. Located across from Harvey's Grocery Store on Arlington Road.

I had a healthy vibrant 7 year old Labrador retriever. I…read moretook her to be spayed. 8 days later, we took her back due to lethargy and no appetite. Up until day 7, she was drinking and moving about... ate small amounts. They told us she was dehydrated and nauseous due to the take home meds and her blood work showed signs of infection so they gave her fluid, take home meds for nausea and oral antibiotics. The next morning, she collapsed and was unconscious. They told us to take her to the ER. They did an ultrasound and bloodwork. The diagnosis was sepsis, a large blood clot in her abdomen, and fluid in her lungs. They recommended euthanasia. There was nothing they could do at that point. The response from DR DILL was, "Sorry for your loss, she was an older dog." She was also an emotional support dog for my nonverbal ASD grandson. We are heartbroken and certainly didn't see this coming. They didn't even try to help and I still have $3000. to pay on the credit card. After receiving her records, they state we were told she was septic the night before and she should be treated in the ER. That is a lie. They spoke to me on the phone and my daughter is the one that took her. Nothing was said. I have reason to believe the records were altered afterward. This animal "hospital" is the worst place I've ever encountered. Dr Dill couldn't even bother to introduce himself and talk to me when I picked her up after the surgery. Also, I have to add that she was examined and had bloodwork, prior to the surgery, and was deemed to be in great health. Do yourself a favor and find another vet immediately.

The clinic has now chosen to respond publicly in reply to my Google review, though only after I…read moreposted this review following weeks of silence. Unfortunately, their response misrepresents my experience and shifts blame onto me by suggesting I declined care. This is categorically false. At no point did I refuse treatment--once pyometra was suspected, I immediately agreed to surgery because I trusted their team. The issue is not that pyometra carries risk. I understood that. The issue is that after surgery, when it was clear Luna was deteriorating, I was never directly told the truth of her condition. Instead, I was reassured she was "fine," instructed to "monitor her at home," and told to "bring her back in the morning if she worsened." Staff placed her--weak, pale, and struggling to breathe--into my car as the clinic was closing, knowing she was not stable. Within 20 minutes, she died in my backseat on the way to the emergency vet.I was never given the chance to make an informed decision about her final moments, such as pursuing immediate transfer or humane euthanasia. I was denied complete medical records documenting what, if anything, was done to support her after surgery. This is not simply about a tragic outcome--it is about a lack of transparency, compassion, and accountability. A family should never have to discover their pet is actively dying only after leaving the clinic that just discharged them. I continue to call for the clinic's leadership to take responsibility for the failures in Luna's care and to ensure no other pet is sent home in such a condition.

Dr. Hoffman is extremely knowledgeable and loves her work…read more My cat was referred to Dr. Hoffman by my new family vet to have one of my cat's canine teeth removed because it was fractured. Dr. Hoffman also discovered premolar remnants requiring an alveoloplasty (reshape/smooth jawbone). This was the same tooth, my previous ex-vet had worked on and attempted to remove/drill out unsuccessfully (this ex-vet did not x-ray first to see the tooth resorption. You cannot extract a tooth with resorption because the root has grown into the jawbone...). Dr. Hoffman could even feel loose sharp bone poking out of my cats gums, where the initial surgery was done so poorly. Dr. Hoffman corrected this uncomfortable tooth for my cat, in addition to her uncomfortable fractured canine. I was so impressed with Dr. Hoffman's skill and knowledge that I brought my senior cat in (who's never had dental work done), which upon taking x-rays, needed a couple things done to her mouth. So now my "old lady" is comfortable too, and I feel better having had Dr. Hoffman check her out.

Haven't found a quality, caring dental vet even close to Dr Hoffman's level in North VA. Wish I…read morewere closer so I could keep up with visits for my dog. His molar crown is beautiful and still going strong.

IF I COULD GIVE -100 STARS I WOULD! I went there with my cat…read moreLeo. after a very traumatized procedure they returned him to me soaking wet in alcohol and pee. he was shaking all day when we left. Unfortunately Leo ran away recently when we had construction. When i went to cancel my "wellness subscription plan" (what a joke) for him, these corporate scam artists tell me that it isn't a subscription just a overpriced traumatic payment plan. I WAS NEVER TOLD THIS INSTEAD I WAS TOLD IT WAS A SUBSCRIPTION. I offered these a**holes a deal, you rename the pet on the plan to my other cat and ill keep paying to end it amicably or i pay you nothing, cancel the card and, you can stick your "remaining balance" and the collection where the sun don't shine. They were unwilling, didn't care that their office traumatized my cat, and didn't care that the local clinic lied about what the "plan" really entailed. I didn't even receive a copy of the so called contract. So here i am. these people are SCAM ARTISTS AND ILL BE LEAVING THIS REVIEW EVERYWHERE. BANFIELD YOU HAVE MET YOUR MATCH because unlike everyone else you've scammed i don't go away quietly.

Would give a No Star if possible. Checked in 10 mins early, 45 mins later still waiting with no…read moreword on when the "Doctor " would be ready. Several others in waiting area complaining about wait times and updates on their pets. Final straw was customer coming in with 2 aggressive pits on a double leash. She had ZERO physical control of the dogs and very little command control. Have been to several other Banfield's before all over this country. Never seen this lack of service before. I will not darken this particular Banfield's threshold ever again.