This is a new doctor for me. I found her on google, read the reviews and decided to make an…read moreappointment. I am very happy with the care she has given me and the time she spends with me on each visit. She is very caring and spends time to explain things to me. I would certainly refer her to my friend and family.

From the owner: As a Revere Health physician, I take pride in caring for my patients. Their health and happiness…read moreare my top priority, and I take time to educate and communicate with each of my patients. Communication is essential to an effective doctor/patient relationship. I work directly with my patients and their families to create a healthcare plan specific to their needs and goals.

Dr. Hardman DO, is a physician that I recommend for seniors like me! I'm 73 years old and I trust…read morehim to do all he can to be my "partner" in my health care so I may live a quality senior life! Thank you Dr. Hardman Doug Nilson

Sure, he's a fair physician, and his bedside manner is great…read more He ignored a half-decade problem and REFUSED TO RUN TESTS even after we begged him for help because of a stereotype. My husband went in asking for a hormone panel because he's been exhausted. Poor sleep. Fighting fit, but 0 sex drive. Completely exhausted after exercise. It's been affecting him as a father, and he tries SO hard. SO we asked Dr. Hardman to help figure out what's wrong. After a lot of research, it was clear that it was likely hormonal and fixable, but when we asked him to just CHECK on it, he refused, because husband is a soldier, and apparently soldiers try to fake tests or ask for testosterone supplements for muscle gain. And, yes, that happens, but what happens when someone who really needs help goes into something dangerous, or even just long and difficult and has to do it tired, because a doctor refused to help? And, not even to test? At all? Not even to look? I'm disappointed. I'm angry. This isn't healthy.

Find It First, Then Wait First things first: do not trust…read moreyour GPS. Enter the address and it will drop you in a residential neighborhood with no imaging center in sight. The correct location is on the west side of American Fork Hospital. Save yourself the confusion and look it up before you go. Once you find it, the facility is clean and the staff is nice. The space looks a little dated and could use some love, but nothing that affects the quality of care. Now for the part that will test your patience. I was called back immediately after arriving, which was a good sign. I changed into the gown, was walked to the area outside the MRI room, and then waited over 40 minutes before actually going in. Sitting in a hospital gown in a hallway for the better part of an hour is not a great experience. Go in with the right expectation and a fully charged phone for the wait.

Since the first of the year it is nearly impossible to talk to a live person when trying to get…read moreinformation about medications, results or even make an appointment. The Cardiology department is nonexistent at certain locations now and when you finally get put on hold to talk to someone it takes an eternity it seems like to have someone pick up. Quality of patient service has diminished considerably. Starting to look else where for providers. One final comment. Not everyone one has internet or is tech savvy enough to go through all the hoops to use online communications

If you want timely care or a service that Revere health cannot bill for immediately, do NOT go to…read moreRevere Health. Employees of Revere Health DO NO care about satisfying you, maybe some of their doctors do, but for the most part, Revere's staff does not care about you. --- I got a blood test done by LabCorp in Sandy, part of the Revere System, a day before I was to see my doctor in American Fork, The LabCorp office manager said she would send the results to the AF clinic the same day. When I arrived for my meeting the next day, the report was not there. I asked the office manager, of their Internal Medicine Clinic to look for it, and she said it was not there. I asked her to call the Lab, and she refused, saying it was not part of her job. As a result, I suffered major discomfort and pain waiting on the lab results for the next 11 days. Neither my doctor nor I have received these results, even after 11 days--after promised same-day delivery. After 10 days, I remembered having similar symptoms 25 years before, and what cured them. I took the same medicine as I did then, an over-the-counter medicine, and it cured my painful symptoms. LabCorp brags about offering high-tech solutions, but still uses faxes and snail mail to deliver results. They flatly refuse to email the results. They spend thousands of dollars on their test equipment, but zero dollars to improve the delivery of their results, even for equipment that will reduce a patient's time in pain or discomfort. Apparently LabCorp does not care about you, especially if you need ANYTHING done out that is even slightly out of the ordinary. Their attitudes towards patients suck, especially when you ask for something they promised and did not deliver. They really don't want to talk to you--their customer service department has an unlisted number. It is 800-788-9738 Revere has a similar pattern; if they can't bill for a service, even a minor request, it simply won't happen, unless you make it more painful for them to ignore you rather than deliver what they promised. This however, takes time, time that patients are in discomfort or pain. -- I had a burning mouth problem, which a Revere ENT treated with a prescription. When it ran out, they took 10 days to OK a refill--ten days of my mouth burning in pain. Revere's office manager said they had sent an Ok to the pharmacy but the pharmacy said they had gotten nothing, five days in a row. I was able to get a refill only after having a conference call with both the pharmacy and the doctor's nurse on the line, which took an hour to set up and conduct. The doctor's nurse finally said she would send "another" approval to the pharmacy, when the doctor returned in 5 days. I said that if I did not get the approval that day, I would tell the world just how uncaring their patient care actually is. That day, they found a doctor outside the clinic to approve the refill. Again, if you need any service slightly out of what Revere Health or LabCorp does on a routine basis, DO NOT count on it happening, especially if Revere can't bill for it, immediately. Their system is set up to manage only their immediately billable, routine services, delivered according to THEIR routines. They apparently care most about making money and doing only what they have to. Based on ten years of receiving their care, I have learned this; they do not care about you, in the slightest. Their mission is simply making money, as fast as possible and at lowest cost.

Central Utah seemed helpful and nice to work with. I was helping my father pay some medical bills…read more When I called in they told me to wait and be patient to see what insurance would pay then sent us to collections so they could charge us what amounts to a 205% interest charge. Is this a title loan company?? Wowza! My father is on social security and doesn't have a lot of money. I ask for them to waive the change. "Sorry! Understanding and feelings aren't part of business, we have policies" Ive never heard anything so cold. Ouch!! Unfortunately you don't always get to shop around when you desperately need medical attention but unless its a matter of life and death we will never go back. I wonder if this is why they are changing their name.

Dr. Hafen is a great physician, friendly staff. However I had a disappointing experience regarding…read morehow the Premier "system" mishandled test results. Despite downloading this "my chart" which was promised to be better, easier etc., the opposite is true. I have my results from the Imaging and other tests but my doctor doesn't. Both providers say they sent them to us at the same time. I even offered to provide them. The PFM receptionist told me I must make an appointment with a technician to retrieve my records, felt like I was being hustled for a co-pay, she seemed more concerned with the collection of a copay than resolving the problem. I paid them money on time. I showed up for the appointments on time. Patients have to navigate complicated insurance bureaucracy, pay thousands / year in premiums plus co-pay before services rendered, another copay to make an appointment to get records then another copay. I'm frustrated and confused why the patient has the test results but the doctor doesn't and the technician said they will not make an effort to get the results of the tests they ordered. I guess I will have try and interpret the results myself as Premier won't lift a finger-to get the results of the tests they ordered from the provider they sent me to. Good people in a broken system, who cares? Not the PFM reseptionist.

From the owner: Dr. Mark Hafen is an expert provider of Family Medical services at Premier Family Medical. Dr…read more Hafen offers services such as care for allergies, ear infections, hypertension, migraines, stomach conditions, pediatric care, and urgent medical needs. At Premier Family Medical, Utah County area patients can receive accurate diagnoses thanks to advanced testing including blood tests, ultrasounds, biopsies, and x-rays.