I had to take my dog to the vet yesterday and brought them to Shelbyville Road veterinary clinic…read more They are very kind and do such a wonderful job of informing me of my options to best support my dog during his treatment.

We have been bringing our dog here for a year now, and they are incredible. The whole staff is so…read moreprofessional, kind, and very skilled at what they do. Our dog is very sensitive and difficult, and the technicians are always so good with her. I have always left our appointments feeling good and taken care of--I have never felt disrespected or like our dog's best interests weren't at the forefront of their practice. I absolutely recommend taking your animals here, they are simply amazing!

Took my animal in for a routine dental exam and she was returned to me with a detached retinaread more

They refuse to approve a prescription for Bravecto for my dogs yesterday the excuse was "we dont…read moreknow where meds come from thru 800PetMeds" now today the excuse has been changed to "they misused our vets names with scrips" they literally only will give meds that are marked up way too high in their office or through "their" source which also marks the meds up ridiculous prices. Just because you are in St Matthew's doesnt mean you should charge exorbitant fees to pet owners. Shame on you for your shady practices ! Do better ! Animals shouldnt be neglected because you dont give their owners honest pricing !!! ***edited to reply*** I'm well aware that you are responsible for prescriptions given hence why I asked for one. Your secretary gave me TWO separate excuses. Your office manager simply ignored my request for a call back. I had to call back yet again to find out what I could do to provide for my pets. And got nothing but spend your money with us. It's all good I've found a new Vet for my pets and will be sure to remember to tell anyone who asks for a reference NOT to use you. Have an awesome day !

We took our three dogs to them. All were checked with a neuter for the youngest. Their staff was…read morecourteous and docs explained everything!! We've found our new vets!!

Love the staff here, wonderful Vet care. Have been taking our fur babies here for over 20 years.read more

So far so good. From setting up the appointment to check in, everyone here has been great to deal…read morewith. While waiting for Keeley to be seen, I've listened to the ladies answer the phones with pleasant voices and patience in answering questions. What I find really cool, though, is that they are calling pet parents who have appointments later today to let them know about openings and seeing if they would like an earlier time. I don't recall any other vet office that I've been to doing that. Maybe they did and I was just never lucky enough to get the call...I don't know. I think it's great customer service, and great customer service is what keeps clients happy. We were called back about 15 minutes after the appointment time, which is not too bad. I really liked the vet. She was friendly, informative, and exuded a love for animals. She not only gave me tips on training, she actually started working with Keeley. I'm glad I chose Access.

I've been taking my two dogs to Access for several years, and unfortunately, something happened…read morethat made me so unhappy that I will not give another dime to that place. I had made appointments for their annual vaccines and checkup. Since I made the appointment on the same day, I had to pay a fee to hold that appointment. I was also given sedatives for one of my dogs who has really bad anxiety, and they require that she takes it before being seen. On the day of my appointments, I took my first dog in, paid hundreds of dollars as usual for his shots and his appointment. And then when it came time for the second appointment, I had gotten my times mixed up. I thought it was at 3:30 p.m., when really it was 3 p.m. My phone rang, and the vet was calling me at 3:08 p.m. to ask if I was still coming. I had acknowledged that I made a mistake and told them that I thought it was at 3:30. I asked if I could just come in right away, I would head there right then and there to get my dog seen. I was put on a hold and the receptionist came back and said she spoke with the tech and the answer was no. I explained to her that I was desperate and it created a huge problem for me because as a doodle owner, many people probably can relate to the fact that grooming appointments are a necessity with doodles. It isn't optional. And I had a grooming appointment for my doodle coming up within the next week and a half. And if she does not have her shots, they'll refuse her. And I explained my dilemma to the receptionist and all she did was continually remind me that my appointment was at three o'clock, which I had already acknowledged I made that mistake, but I was pleading with them to help me out. She then told me she would check the calendar at both the Jeff and New Albany locations for anything available before that grooming date. But unfortunately, she told me there was nothing available until weeks later. I asked her if she could please make an accommodation for me, that I'd been going there for quite some time, and that I'd already given my dog sedatives that she was feeling the effects from. And ultimately, all the receptionist did was she continued to remind me that my appointment was at 3, and that she unable to help me out in any way. Also she said I would more than likely lose my fee I paid to hold the appointments. This is upsetting considering you go to a place like Access where you commit to spending hundreds of dollars on a regular basis, and that the fact that she called me to ask me if I was on my way, because I guarantee if I would have said, yes, I'm on my way, she probably would have let me continue to go there and be seen. Otherwise, why else would she have called me to ask? But because I said I would leave my house right then and there, for some reason that changed things, and she said no, and then on top of that, was unwilling to make any kind of compromise for me. I feel like this is poor treatment of customers that spend a lot of money at their office. I was treated in a cold, harsh manner of constantly being reminded that I made a mistake, which I had already admitted to, but she was unwilling to move past that and work with me. I will no longer be returning to this office, and I will definitely not refer this vet office to any of my friends or family.

Worse experience with Vet Dawson. She was rude and argumentative and as an adult rolled her eyes…read moreat me because I interrupted her because she was 40 minutes late for our appointment. She treated me rudely in front of my small son and If she can't treat humans well she definitely can't treat animals well. This bad hire for this practice cost them a loyal customer and I have let all my referrals know about this.

Very caring vets and staff. Really cared about our family during the loss of our 14 year old dog.read more

Absolutely love Dr. Gilene and most of the staff! However, when you have an emergency, this is NOT…read morethe place to go. I dont even know why they have the worst hospital in their name. Deathly I'll dog around 5am and waited intil they opened and they wanted to schedule him the next day! What?!?!?! So "hospital", no. So disappointed! Had to take him to KY. I've been taking my bird and my dog to them for a long time. If it wasn't for Dr. Gilene, I would have transferred both a long time ago. He took excellent care or my parrot and dog. This place is wayyyyyy over priced and when they close, they're done. They don't care. Very ironic that it's called "care" pets "hospital". They do NOT care and they obviously arent a "hospital". Gilene is amazing and way better than that place and Id follow him if he left. DO NOT DEPEND ON THEM TO BE THERE FOR YOUR PET WHEN YOU NEED THEM THE MOST. ​

On 2 separate occasions, one of my pets has been injured, and I've been told that they can't get me…read morein until 2 weeks from the time I'm calling. Even though I've been a long time patient. Care Pets tells me that since it's not an emergency that I'd have to wait 2 weeks. I didn't know if my pet needed stitches or not but was afraid that the wound could get infected if I waited 2 weeks. Called another vet and they got me in the next day. Loved the new vet and now I'm taking all 4 of my pets there.

We love Eastpoint Vet Clinic and their staff! We got a puppy, Max, about a year ago and chose this…read moreclinic as his primary vet due to the proximity to our apartment. We have moved but still drive 30 minutes just to continue going here due to their excellent service and care. Max has unfortunately been the victim of two separate attacks from aggressive off leash dogs. Their staff has been very supportive of his healing. Gentle when they notice he is nervous and firm when he is testing boundaries. Their record keeping is incredible and they can usually guess what we're calling about before we even book the appointment because they know all of his information. Max is so excited every time he knows we're going to the vet and wags his tail the whole time!

I rescued our pup and his adoption fee covered his neuter. We were sent here. The doctor took…read moreamazing care of our pup to get him fixed and also removed so baby teeth that had not come out. During our post op the doctor answered so many questions, taught me so much and was so patient. We live about 40 minutes away from Here and are considering switching vets because of how amazing the doctor was.

Amazing staff amazing doctors prices are great they have taken care of both of our dogs. I would…read morehighly recommend them.

Wonderful staff. Had a lot of work done on my pupper. Teeth clean, extractions, update on all…read moreshots, tested for heartworm and am assortment of other things like like to hide inside your pup. Needless to say after all that, they charged me a reasonable price. Thank you!!!