If I could give a ZERO rating I would! Scheduled the appt in January 2025, confirmed insurance…read moreinformation twice and nothing more was said. Then received over 50 text messages advising me to confirm appt, which I did and to fill out online paperwork which did as well. MORNING of my appt receive a text from another number advising me to call the office as my insurance was not valid, which knew was not true. Actually they are no longer in my network as of Jan 1, 2025 PRIOR TO ME MAKING THE APPT AND RECEIVING THE 50 TEXT MESSAGES confirming everything. When called the office the accounting mgr Kathy I believe was rude and talked over me avoiding why was I not told this information when making the appt. She was very rude and said "it is not our problem to confirm insurance", uhm yes it is! My teenager is now back to the drawing board, I have to pay for another scan at another office and he has SR pictures just months out but will have to deal with teeth issues in the pictures. I did my part to confirm everything and this office did not do theirs. RUDE RUDE RUDE RUDE! I would never recommend this place ever.

My kid is now having trouble biting his food and has an open bite and jaw pain after going to Dr…read more Jeremy West. He did not have any of these problems prior to this orthodontic treatment. Initially Dr. West told us treatment would take just a little over a year and then kept giving us excuses for why things were not going well and why it was taking so long. Our dentist warned us to switch orthos after seeing how bad the situation had gotten. At this point our the current orthodontist is telling us my son might end up needing jaw surgery to fix his bite. I would not trust your kids mouth to this orthodontist. He spends very little time on each patient and doesn't take concerns seriously.

My 4 year old and 7 year old are new patients as of today, and what an amazing experience we had!…read more Shay welcomed us in and was able to answer questions regarding billing. The lobby is kid friendly with tablets, chalkboards, and a TV. A great atmosphere for kids! Liz was very wonderful with the kids and provided gentle care, held conversations with my talkative 4 year old, making her feel at ease. Dr. Roli was fantastic, someone I needed for my kids. Her attention to detail with my son was great as his previous doctor missed. She took her time and allowed me to understand without rushing me out of the office. Thank you team! The Seals

Received a text message 2 weeks in advance to my daughter's appointment. Replied to the text…read moremessage confirming the appointment. And even received a confirmation text prior to my visit there....only to get turned down by the staff claiming that my daughter does not have an appointment in their system and they "do not know why". Wasted my time and money making an effort to make it to this appointment and was completely turned off by this. They are very quick to charge you $50 for a short notice cancellation, and when I asked them if they can compensate me for wasting my time, I was told that they "cannot help". Absolutely never coming back here again

The best orthodontist. Everyone is so friendly and helpful. My teeth are looking good. They offer…read morea good payment plan. Highly recommend!

My daughter has been a patient of Dr. Swatman's for years. He was always kind gentle and his staff…read morewent out of their way to make her always feel comfortable. And now that I am a patient of theirs as an adult I get to experience with my kids went through. Braces are difficult for adults but when you go to a knowledgeable caring orthodontist who truly cares and his staff that is outgoing and kind it makes a huge difference. Thanks for being a great office guys.

0/5 We decided to give this place to try for my son. They…read morehad great reviews on the staff being very welcoming and friendly for children and making their overall experience pleasant. Which they excel in that. As far as the front staff that schedules appointments absolutely terrible and inconsiderate. During our first visit, they "scheduled" our next two appointments one for March and one for June. They even gave us a handwritten reminder on a card from their office. When approaching the appointment in March, I realized that they never called to confirm his appointment. I went ahead and called and they said it wasn't in the system. They assured me that his appointment was there and to still go in. When I arrived, his appointment was not there in the system, but thankfully, they were able to squeeze them in that same day. Before leaving, I confirmed his appointment for June. I showed them the reminder card that they had given us and they said yes it's in our system. We arrive today and there is a flyer on the door that says our office is closed two Saturdays out of the month. It just baffles me that they scheduled us an appointment on a day that they are closed and if this is something that is new, why did they not call/email us to let us know new office hours or that they were rescheduling our appointment. We will not be returning here.

They are super nice, kind, super accommodating and compassionate. From the front desk to the dental…read moreassistant to the dentist. I definitely recommend it. My child even got a ballon to go and def is the little things that they do to make you feel comfortable and specially for little ones. Child is happy adult is happy.

I came in today for a teeth cleaning and my experience was really good. My hygienist was Kelly…read more When I first came in, Kelly was very welcoming, she remembered where I worked, and made small talk about work. It felt nice to know I had been remembered. My appointment was for 4pm and I am assuming I was probably Kelly's last patient. Despite it almost being closing time, Kelly was patient, thorough, and left my teeth feeling squeaky clean. I had some concerns about my permanent bonded retainer being loose and the other dentist told me it was fine. Kelly advocated for me and had Dr. S come check it out. Dr. S. Is the absolute best! She knew IMMEDIATELY that a piece of the glue was loose. She is very kind, remembers you, and genuinely cares about helping her patients. I may be picky but I ONLY ask to see Dr. S. Since I am interested in trying their version of Invisalign, Dr. S took her time explaining to process to me, Kelly walked me over to the other office and Cristina printed out a quote for me. Despite it being close to closing, everyone was so willing to help. Thanks for a great experience today.

The only reason I'm giving 2 stars instead of 1 is because my initial visit was amazing & staff was…read moregreat. My second visit I was scolded for having missed 2 appointments which wasn't possible because I had only scheduled and been there once at that point. Turns out when THE STAFF asked me to come in at a time more convenient for them they marked me as a no show for my original appointment which is ridiculous. Anyways the staff was extremely rude after I pointed out their mistake and made me uncomfortable during my visit.

Professional and friendly and knowledgeable! Great location! Great experience! Dr. Brad is…read morewonderful!

I have to leave another review! I had a crown come off and immediately called to see if Healthy…read moreSmile had time to fix it. The receptionist said they were closing but if I could go at that time, they would see me. It was a back molar, so I was fine waiting. They text me the morning of my appointment, and thank goodness because I had written down the wrong time. Made it to my appointment on time and Dr. Brar is so wonderful. She was able to fix the crown and I was on my way. I am 60 years old and she is the best dentist I have ever had. She also has my favorite hygienist. Over the years, there have been several. They are awesome and if you need anything, give them a call

Absolutely the best dentist, from his staff to ambience to quality of work!…read more I love Pelandale Dental

Dr Param Gill overstated himself. Yes he's a DOD but he had…read moreno personality nor code of ethics based on how he talked and treated me as supposedly a patient, but instead he berated me as I am a bad patient who's having a bad day and told me so word for word. So put your hard earned money and find a dentist that practices his sworn code of ethics and practices with quality of care

I had an excellent experience with Dr. Iyad Altwal at City Family Dental & Implant Centre. I needed…read moreprofessional help with stitch removal following a complex international surgery, and Dr. Altwal was incredibly kind and accommodating when others might have said no. He is clearly an expert in his field and a very compassionate dentist. The office is professional and welcoming. Highly recommend! 5 stars!

I have held on off writing this review until after I was evaluated by an orthodontist and spoke…read morewith them regarding my concerns after receiving treatment at this dental office. They confirmed what occured was "weird" and that I should seek a second opinion. First, the lady (who at the time I thought was the hygienist, but when i spoke with the office today they said she wasn't a hygienist?) who assisted with my cleaning before seeing the dentist seemed unsure of what she was doing. I asked for recommendations on how to improve my oral care as I struggle with weak enamel from being born premature. I was not given much information besides just flossing. At my appointment I had asked if i needed the brackets/ composite from my failed Invisalign from several years ago removed at their practice or if I should consult with an orthodontist. I was told directly by the dentist "I can take care of that for you" and he shaved them off with a drill. The dentist left a large amount of the composite still on my teeth which I didn't realize till the dentist stepped out. He also missed a significant amount of the tartar behind the back of my bottom teeth that I noticed once I left the office (I pointed out my concern for this area prior to my cleaning due to crowding). I also brought up my concern for the areas in my gums where I have noticed receding. I wasn't recommended a deep cleaning or referral given for periodontist. Even if my insurance didn't cover it, this is care that should have been discussed. The dentist was kind and comforting, but the care was rushed and lacking. After the dentist left, I informed the assistant that I still felt brackets (what i was referring to them as because nobody corrected me it's called composite). She looked confused as to how to handle this and said "ummm I can go ahead and get it for you" this made me nervous but I trusted her. I showed her where they were on my front teeth by touching it with my finger tip and then removing it. She then went over it with her own gloved fingers, but I could feel her drilling over the areas between the composite missing the areas I pointed out. When I got back to my car I saw scratch marks on my teeth where they had drilled. While still in the parking lot, I called to inform them of these concerns and they recommended I come back. At this point I was very concerned with the care I received and waited to follow up with my orthodontist before coming back to City Dental. I just had my ortho appointment today, and after he voiced concern and said he thought my experience was "weird" I called this dental office back to voice my concerns. The interactions I had today on the phone solidified my concerns with this practice. I explained to the first person on the phone what had happened at my appointment. They tried telling me they don't remove Invisalign brackets/ composite and that the dentist did it "as a favor/ courtesy to me, but it is not a standard thing they do". This was NEVER told to me at my appointment and the dentist made it sound like a routine care they provide. If it had, I would have denied the removal and waited for the orthodontist to do it with no issues. I tell the individual there is an issue then because I was not given informed consent about this, and it was just provided to me without that knowledge so I let the dentist do it. She said she would talk to the dentist and get back to me. This response made me increasingly concerned and I decided to call back shortly after to get more information. The next person I talked to said the same thing but was very rude. She INSISTED that was not something they offered. I voiced my concern for the possible damage done to my enamel and the scratch marks I still had. When I asked if they would cover the cost to get it fixed the lady became even ruder. She stated that they would not be responsible because "this isn't something they routinely offer and he was doing it to be nice/ as a favor". Her tone was rude, dismissive, and I felt gaslit. There are MORE ISSUES but I have reached my character limit.