Unfortunately PG Toyota let me down today. The temperature…read morethis morning was -40 c and my Tacoma would not start. I needed a new battery and was super impressed with the original 2017 battery that I used up till today, so I decided to call PG Toyota. I asked the woman that answered to transfer me to parts and she instructed me that they were super busy, which is understandable since I was probably not the only one having problems today. She took a message for me regarding the battery and if one was in stock. I did mention that I need my truck for work so I need a battery ASAP and that I would come purchase it and install it myself if they had one in stock. 2 hours go by with no response and I need to get back to work, so I call up NAPA, find out they have what I need, and go there to purchase one of their batteries. I love my Toyota and forever will, but with 9 hours later with no response from the dealership, I realize that I'm just another customer to them as usual. I wear the Toyota badge with pride and like to keep the parts OEM as possible... this was not able to happen today.

Brought my 2020 tundra in for its first service and to have remote start installed. Was quoted 3…read morehours and that I would be called when it was done. I ended up calling after 6 hours to find out it was finished and they just hadn't contacted me yet. Remote start was installed incorrectly; it sets the security alarm off unless left unlocked. Contact them the following day, they get me to bring it back in, then taxi me back to work. I get a call saying its all good to go now and they checked to make sure. First thing I do when i get there is que the remote start, alarm goes off. No solution or restitution offered other than ok we will drive you back to work and see if we can fix it. Extensive amount of time wasted by their poor business practices, and still no solution.

Car repairs are something i try to do on my own when i can but my world keeps getting busier and…read morethe vehicles more complicated. I heard from a co worker that this company works on their work vehicles and has a record of being fast and extremely thorough. I dropped by to get an idea an idea of what it would cost to fix some of the problems my vehicle has been developing and what other services might bring a little life back into a truck ive grown extremely fond of. Their service team was extremely friendly and helpful in directing me through a plan to get my truck operating the way it used to. While they looked into the steering issue i came in for i engaged in a conversation with one of the younger technicians. As he was pulling tires off a delivery truck he mentioned how he had been hired a few months prior and was taken off guard by how engaged this company is in the development of its employees and how much time they spend as a team to work on new methods and techniques to stay ahead of the curve. Off he went to shadow the inspection they were set to do on my vehicle. Its not often that you see a company show itself to be a community and from what i could tell there was some pretty eager knowledgeable members sharing skills and information. I came back in the afternoon to get my truck and a list of fixes that would improve my experience. I booked in the next week for a few that i could afford at the time and they took care of it quickly and at a reasonable rate. Got my truck back nice and clean and it feels like it pumped years of life back into how it drives. Was absolutely fantastic dealing with this company and i feel good about supporting such a connected and knowledgeable group of people. Great job!

Top of the line technicians! The staff are striving for the best customer experience possible and…read morethe technicians are always upgrading their knowledge to be the number one place to take your vehicle for repairs/mainteniance

So i had to give these guys a call. I heard that they price matched and delivered their vehicles…read moreany where in Canada. For free no less. I had to find out if its true. I talked to Kevin and even though I was calling in long distance and felt uneasy about thinking about buying a vehicle from a dealer so far away, he took the time to answer all my questions. He told me that they truck the vehicle to an agreed to location. Preferably a vehicle insurer so that you can put the insurance and plates on the vehicle and drive it home. I thought that was cool.. I buy a car or truck and meet you at my insurance registry and take the vehicle home. kind of like ordering pizza for pickup just it happens to be a car or truck that you're taking home. I had to ask why would I buy from you instead of my local dealer. Mostly it had to do with price. All the warranty is covered by the manufacturer and any local dealership will take care of the service. To buy from them is to get the best deal. I found out that it was the volume that they do that allows them to be so competitively priced with even the local dealerships here. They also have a referral program where they pay $500 to people who refer them business. If the referral turns into a deal you get $500 for your efforts. I didn't know car dealers paid referrals? By the way. It's true. The shipping is free any where in Canada. Now to find 100 friends to go buy from them so i can buy the car I want!

I received excellent service from the showroom. We initially approached Hishan to purchase a used…read morecar for my daughter, but after discussing with him, he advised us to consider buying a new car instead. He recommended the Taos with very good offers, and we truly appreciated his patience and guidance throughout the process. Even after we purchased the car, I reached out to him for additional support. In most showrooms, once the sale is completed, the service usually declines, but with Hishan it was completely different. His patience, professionalism, and dedication were truly exceptional. Every time I called, he answered and helped me as much as he could. He is genuinely an asset to this organization. Thank you once again for all your support. We also received excellent support from sunny, who is equally genuine, professional, and kind. His involvement and sincerity made the entire experience even more reassuring.

If you are in the market for a VW, Hub City Prince George has your back. We recently purchased a…read more2023 Atlas, EXCELLENT experience from start to finish! Kiran and Sunny are top-notch, no tricks or sales tactics. We are very happy with our new vehicle and highly recommend Hub City VW!

I was driving the ALCAN heading south. My brakes acted up near Yellowknife, but due to holiday…read moreweekend... most places closed Sunday and Monday (Victoria Day). I pressed onward toward Prince George, hoping to get a walk in appt first thing Tuesday. Called or stopped into 5+ shops and nobody could look at it for days or weeks! Discouraged I began to head south out of town, but make one last pit stop. That's when back off the frontage road was Centennial - I stopped in and talked to Tom and explained my situation. 3 hours later I was back on the road with a repaired brake!! Can't recommend these guys enough. Not a fancy shop, but solid honest work. Thanks guys!

needed a muffler on my ol 91 gmc a week or more wait but chris got me in within an hr. awesome job…read morefriendly and an old styl shop. recommend him to all my friends

Husband brought 2007 Ford Explorer in for front end problems. Turns out it needed a lot of work…read moreincluding tires and brakes. Went with the recommended repairs and parts and the final tally was less than estimated. She now runs like new! So impressed by the service that husband brought his Prius in for new brakes, and now both cars ride and drive well, feels extra safe! Definitely a great choice for automotive repair, thank you to all the staff!

I have to say, I was thoroughly impressed with their service from start to finish. The estimate was…read moreclear and detailed, and they kept me updated throughout the repair process. The work itself was flawless - you can't even tell there was any damage. Plus, they were incredibly professional and courteous. They have also cleaned my car too:)

I have been bring my vehicle to Norgate for about 15 years or more. I just love the service and the…read morepeople. Always a fantastic job and super clean. Thank you Casey and staff for the great work through the years.

The receptionist here is awesome! But the sales department has not even been able to get me basic…read moreinformation about their trucks. Guess I will shop elsewhere!