Laser Hair Removal Experience - Disappointed and Let Down…read more I'm writing this review to share my factual, lived experience with Laura so others can make informed decisions. I was a loyal, trusting client who purchased a full body laser hair removal package that included 8 sessions and one additional if needed. Despite this, I was only provided with 8 total sessions -- yet she falsely claim I received "10+." I have detailed records and time-stamped screenshots that prove otherwise. My first session -- done with single pulse mode -- was the only one that produced significant results. When I asked to continue with that mode, Laura (the tech) refused, saying "it takes too long." She used glide mode for the remaining 7 sessions without my consent. Treatments were rushed, poorly done (missing many areas), and produced minimal results. She later admitted in writing that I had made the request for single pulse mode and that she dismissed it. Instead of respecting my preference and safety, she increased the laser's intensity on a mode I didn't consent to -- putting my skin at higher risk for burns or irritation. At one point, Laura seemed open to fixing things. She said, "I truly want to make this right, earn your trust back, and get you results safely and comfortably," and "I never want you to feel taken advantage of or dismissed." But that follow-through never came. Now, both she and the owner of Lovella, Ella, have become cold and uncooperative -- refusing to take accountability or offer a fair solution. When I spoke up, they changed their narrative. They now claim I "rescheduled too often," despite me following the proper 4-8 week timeline between sessions. The 9th session -- part of my original package -- was never delivered, due to their delays. I followed all pre- and post-care instructions exactly. Ella, despite being the business owner of Lovella, who accepted my $2,000 payment, has tried to frame the issue as "between you and Laura." That's unacceptable. The business is hers, and the technician (Laura) worked under her name. I also raised concerns about burns and irritation, which were dismissed without even examining the affected areas. They've since tried to blame me with false claims about doing "home skin treatments," which I absolutely did not do. If they're referring to over-the-counter skincare, none were used near appointments - and certainly not in a way that would invalidate professional results or cause burns. To top it off, Ella ended her message with a veiled threat: "If you choose to leave a negative review based on inaccurate claims, that is to your discretion." Let me be clear: every claim I've made is backed by dated screenshots and written communication. I was denied services I paid for, gaslit, and treated dismissively when I voiced concerns. I asked for a fair partial refund or additional sessions done correctly by someone qualified -- and they refused. Their most recent response was not only dismissive, but full of contradictions. They told me not to contact them by phone (only by email), yet Ella previously asked to have a phone call about this issue. Plus I have never called them about this... Laura now claims she no longer works at Lovella, even though Ella had just told me she works part-time. Which is it? Worst of all, they continue to ignore my documented concerns about burns and ineffective treatment. This entire experience has been frustrating and deeply unfair. I'm not sharing this out of malice, but to protect others from going through what I did. Even now, they are trying to intimidate me into silence. I no longer trust Laura with something as vulnerable as my body, and I encourage anyone considering treatment there to proceed with caution. Final Note: I've stayed respectful throughout and was open to a fair resolution, but they dismissed my concerns and refused to engage further. I'm only sharing this publicly because they left me no other option. I used to love Lovella. This experience has been soul shattering. The betrayal is what stings the most...

Not only is Laura's work absolutely amazing, she is too! As a long time client, I have had the…read moreopportunity to get to know Laura as she's done my lashes, brows, and facials over the years. Her work is amazing and her attention to detail is beautiful. She is so talented at every service she offers. Laura never fails to make me feel absolutely gorgeous when she hands me the mirror. I have never had a bad experience with her, and love the way she uplifts me and I'm sure she does the same for her other clients.

called their number just now and said the number associated is the wrong one - so I don't know what…read moretheir actual phone number is

So happy I found this place. The design of this place was beautiful and very clean. They offered…read moreme coffe or water while i was filling up my forms. Was explained everything while I got my lashes done. I got a classic full set they were perfect better than i expected. Highly recommend this place to everyone who wants to have beautifull lash extensions.

I have been looking for a new place to have my brows done and decided to come here and try…read more Location was easy to find and in a cute little house in a court yard. Upon entering in, I was greeted with a warm welcome and smile (with the eyes of course) The receptionist escorted me to the waiting area and asked me to have a seat and relax as the esthetician was just finishing up with the previous client. The place was really clean and classy. Very comfortable seating! When the esthetician came, she introduced herself and asked for a couple more minutes to sanitize the area before bringing me up. I felt very informed and appreciated that they were taking into consideration of my time. The room was located upstairs which was kinda cool, but I felt it could have been a bit better. Looked dated but other than that, Stephanie was great! She was super friendly and made you feel comfortable. Really wanted to hear your opinion on the work she had done. Very quick and gentle. Very impressed! Came home and my husband confirmed the brows looked the symmetrical! Well done!

I booked a waxing appointment at this place on 10/25/19 because of all the Google reviews I read…read more(shouldve checked yelp too). The receptionist was friendly. However, I left the place traumatized. I booked a Brazilian. I dont go waxing often only doing it for vacation so it wasn't the first time in my life having waxing appointment. I personally feel the aesthetician isn't sensitive about the customer's(my) need at all. A few things I found uncomfortable. I've never experienced anything like this with other aesthetician. 1.She didn't start my treatment with any communication and didn't confirm what type of Brazilian I wanted. She asked me when was my last time going to a waxing appointment. I told her my last vacation. She told me right away you will be hurting so much because I don't do it regularly. Well, yeah, I know it will hurt.but to start out a treatment with statement like this isn't helping your customer. 2. She asked me to take off my pants. I thought the standard is the aesthetician would give the client a towel and would leave the room and then come back shortly. At least this was what I experienced with other aestheticians before. She just stood there staring at me taking my pants off. This was so strange , she just stood there staring at me. While I was doing so, she made a few rude comments directely to me. Maybe she was older and from a different culture but I felt very uncomfortable. I understand she would see everything eventually but staring at customer taking off her pants in a nice spa? I just never expected this. 3. The aestheticians I experienced before were all sweet and caring. They made sure I felt comfortable especially when it hurt. When I told the aesthetician at this place i was in pain and give me a few seconds for the pain to go away, she started to say " its not my fault , do you know how many times I've done this." "Have you had babies?" If I know how to do it by myself, I would've done it by myself. 2nd, no other aestheticians ever said that to me and made me feel awful that I feel the pain. 3rd, I wasn't there to interview you for the job so I don't care how many times you've done this, especially when I was in pain. What a customer need was some comfort talk and empathy at that moment. I was so traumatized that I actually got up half way and told her to stop the entire treatment. I've never done something like that before. Unfortunately, my experience at this place ended miserably. It seemed like a nice place and I still ended up paying for everything, I didn't just walk out. I would caution anyone who wants a place where you feel welcome and comfortable for waxing. This is NOT the place for you. Wish I could give it zero stars. Even though I paid, I got zero apologies, no comments about how they were sorry I left in the middle of the treatment etc... They could care less. After a week, they replied on my Google review, calling me preposterous and even said I was a racist. The owner's reply showed me clearly where the insensitivity for customer coming from. They even revealed my personal private details of my body on google review. No apologies or phone call directly from the management. Save yourself trouble. Beware of this place. There are many good spas in Aurora.

I LOVE my lashes .. I cannot emphasize how amazing they…read moreturned out. I didnt want to do lash extensions due to different reasons and having it the lashes fall out and maintenance So Sanaz told me about the Yumi lash lift & tint & it sounded perfect. The best part is it actually was as perfect as it sounded . This is the best way to get that long curled beautiful lash look without having any false lashes added OR ANY DAMAGE ! My FAVOURITE part ?!? After 48 hours you get to use WHATEVER makeup product you want , Not just 'oil free ' this and that. I get so excited every morning to put mascara on my beautiful new lashes Highly Recommended!!!!

If you are anything like me and low maintenance AF the lift and tint is for you!!! I don't have to…read morewear any mascara at all and they look incredible. Better yet no aftercare after 48 hours (you can do whatever you want). I was nervous about getting my lashes done but Sanaz took the time to explain every step and she was very gentle. I swear she is an eyelash magician. My lashes grew straight out before and she was able to give them the tlc they desperately needed. I've posted a few photos of my lashes so you guys can see the difference! I'll be coming back for sure!

I had a great first experience with a pedi and I survived. I didn't really know what to expect,…read morehowever, I was convinced to give Nails For You are try. The staff were courteous and made me feel relaxed and right at home. I will certainly be back.

I normally go for a Mani/Pedi and I've never been disappointed. I never get the same person either,…read morebut all of them seem to do a great job. I get shellac on the finger nails. I find it lasts for about 3 weeks. For the toes, I get regular polish, and it lasts about the same amount of time. Price is competive. It's very clean, service is friendly and there are lots of nail colors to choose from.

Mali does AMAZING Eyebrows either to clean them up with threading or add some in with 3D Brows…read more She also put some subtle highlights in my hair to give it depth and did a great job ! New ownership Great professional owner Mali is amazing at her craft with hair and eyebrows too. Give them a try ! Ps micro blading hurts a bit but is SO worth it !

From the owner: At Richmond Hair & Esthetics, we offer a wide range of services to fit your needs. Your chosen…read morestylist will be with you from the initial consult until your entire service is completed and you are 100% satisfied with the results! It is guaranteed you will feel at ease, well taken care of and also have a laugh or two being surrounded by this fun and dynamic team.

After changing work, I am no longer close to my previous esthetician, and I found Taz on Yelp. I…read morewas a little worried because I am very careful with my brows. But Taz was wonderful. She was gentle, quick and did a good job shaping my brows. She sent me an appointment confirmation, and even followed up the next day to see how it was. Highly recommended.

Literally the best work I have ever gotten done on my eyebrows. She knew what would fit my face,…read moreand went for it and I have been in shock since. I have always been particular about my eyebrows, so finding someone who can give me exactly what I want like they read my mind is so amazing to me. If you are browsing through thinking about coming here, don't think twice, Just do it!!! I promise you you wouldn't regret it one bit. She is super friendly, respectful and gives you exactly what you ask for with an extra "Touch" of perfection to it. Sooo happy and I love love love my eyebrows!!!