I contacted Icarus Services yesterday to repair a bedroom window at my sister's home. The…read moretechnician arrived while I was not present. He began the repair and initially quoted approximately $350. My sister was surprised by the high price, but because the window was unstable and at risk of falling, she felt pressured to proceed. After about 10 minutes of work, during which he had already removed the window from its frame, the technician informed her that the repair would actually cost $530, claiming he had discovered additional issues. At that point, my sister felt she had no choice but to agree, since the window was already removed and she could not stop the repair midway. The entire repair took about 40 minutes. The parts he replaced--shown in the attached photos--cost approximately $75 when purchased retail. This means the company charged $465 for 40 minutes of labour, which is unreasonable by any industry standard. At the end of the job, the technician requested cash payment, stating that he would "not charge taxes" if paid in cash. This is highly unprofessional and raises serious concerns. The following day, I contacted management to file a complaint. They were dismissive and only provided a receipt after I insisted and mentioned the technician's cash request. The receipt they issued is not itemized--no breakdown of parts, labour, or time spent--despite my request. This lack of transparency is unacceptable and appears intentional. I have home camera footage confirming the technician was present for only 40-45 minutes. I also have proof of the actual part costs. There is no justification for the inflated price, the mid job price increase, or the refusal to provide an itemized invoice. Lessons learned (and advice for others): * Always demand a final price before any work begins. * Never allow a contractor to change the price mid job. * Request an itemized estimate (parts + labour) before they start. * Ensure the time billed matches the actual time spent. * Always insist on an itemized receipt. A vague receipt is a red flag. I acknowledge that I made the mistake of allowing the work to begin without a confirmed final price, and my sister felt pressured. However, the company's behaviour--price changes mid job, refusal to itemize, and a request for cash to avoid taxes--is unacceptable and unprofessional. In my experience, this company's practices are predatory, and I would strongly caution others to avoid them

We had this company install epoxy flooring in our garage, backed by a one-year warranty. Within the…read morewarranty period, we started noticing significant issues with the coating [add specifics: e.g., peeling, bubbling, cracking, discoloration]. We contacted them right away to have it addressed. That was over 4 months ago. Despite repeated follow-ups, no one has come out to inspect or repair the work, and we've received no clear timeline or explanation for the delay. A warranty is only as good as the company's willingness to honor it, and so far that hasn't happened here. We'd gladly update this review if they follow through, but based on our experience, I can't recommend them until they start standing behind their own warranty.

There is no after sale service of this company. They got unprofessional installers, who installed…read morea front door with issues and were not able to fix, the door is not even installed straight and wrong measurements were taken as door had couple of inches gap on both sides. I have been getting cold drafts from multiple places that I can feel from two feet away, My hallway is cold and furnace fan runs often, what a waste of money. They will not reply to my text messages, or return my calls to resolve the issue. Funny when it says for other bad reviews that they take customer service seriously, they absolutely do not. Don't waste your money and go with a reputable company.

Great service and above all on time.Highly recommended store for glass showers in mississauga.read more

The blinds were very pricey and I had one and only one request/concern. I asked them several times…read moreabout the natural light coming in. They assured me the product I chosen was okay and I will have no problems. After installation, I realized the room became super dark letting hardly any light in. I brought it up to them and their answer was I had gotten what I ordered! They were also extremely rude about it. Any other company would have taken responsibility. Also the installation went wrong and now they are coming back. one last thing, the quality is very poor.

Extremely helpful and courteous service from Shawna Sanichar. Would recommend her to all of our…read morefriends and family.