Horrible service I waited 1 hr for my medication and the representative acted like she did not care…read moredoing other things besides drive thru. I'm switching my pharmacy. The worst costumer service I have ever experienced

I stopped using CVS on Belmont st a few years ago. The service is awful, clerks act like you're an…read moreinconvenience to them. They chat before waiting on customers and don't seem to have any supervision. Ive been waiting for 15-20 minutes in drive thru with 2 cars ahead of me, totally unacceptable ! The only reason I came here is because I was in the area and had no choice.

This has been here for almost a month ... I wonder when they are going to clean it ???? And not to…read moremention another of there stuff is expired on the shelf ..

this place is ridiculous i have been calling for two days just to see if my scripts are ready and…read morethey are never ready when they are suppose to be. Very poor pharmacy staff

Avoid Walgreens 610 Pleasant St Brockton, MA 02301 pharmacy at all costs. There was an issue on the…read moreprescription filled that I needed to return, which I did within 2 hours of purchase. Bag was still stapled shut from pharmacy, items unopened obviously due to bag being sealed. Took back to pharmacy at which point the pharmacist unseals the bag to examine unopened contents and then responds saying Walgreens cannot accept returned because the bag is opened which is what they did. Escalated issue to Walgreens Corporate over two ago with the continued promise that I would be contacted within two business days which has continually not happened. It is no wonder to me why Walgreens is now closing 500 locations with this exceptional lack of interest in its customers. Apparently they haven't received the memo that no company is too big to fail.

Do I have to rate one star? How about zero? If you are lucky enough to find a pharmacist on duty…read more(yes, believe it or not, they often cannot even get staff to work), good luck with them answering the phone. After waiting on hold for 15 minutes, I had a family member call on another phone. Five minutes later, someone picked up my call and smashed it down. So, I called back on my landline and on my cell phone. We have 3 calls on hold now. When, 10 minutes later someone finally picked up, I told her that someone had smashed the phone on me. Oh, I don't know who could have done that she said. And while the message kept saying they were helping other callers, they told us how many calls were ahead of us and it was our other 2 phones! Whatever happened to customer service? It's a different world and they just don't care.

Pharmacy has horrible c.s ! Been going to this particular…read morepharmacy over 20+yrs. This pharmacy moved and Covid hit and they never recovered! They use to have great system and pharmacist ! The staff don't know what is going on and one staff tells you one thing and other staff contradicts what you been told . You have to jump through hopes to get medication you need ! I am currently looking for new pharmacy

I am so impressed with this location! Incredibly kind. Very helpful, really eager to serve each…read morecustomer. I really like that the staff are always friendly, and open to questions. I love to that if you don't have insurance or have a high co pay that they take CharityRX which saves me more than my insurance did when I had insurance. Now I don't have insurance because of COVID and I still get my medicines for under 10 bucks! Just had to show a card.

Rude service, the techs will not tell you where your RX is if you don't ask. 0 stars for Customer…read moreservice and the main pharmacist watches as the techs are rude to customers.

Not a bad CVS, here in Brockton. Here, on Route 27 on the…read moreStoughton line at the busy Oak St / Rt. 27 intersection lies one of the 2, 24 hour pharmacies in Brockton.... the other review is INCORRECT! There is another 24 hour CVS on Main Street / Route 28 near Kmart. Anyway, this is a clean store in general, but they had barely any of the Back To School Clearance I was looking for as well as not much food, like other CVS stores. Overall, the cashier was friendly, they have a minute clinic, and the store is very clean and overall a good size. Only complaint, the parking lot is confusing.... yes it's nice to have a traffic light at the entrance, but the other entrance before the traffic light is small and very bumpy, avoid that entrance. Overall, good pharmacy. Fine for basic necessities.

21 minutes on hold to get the pharmacy to answer the phone. Had to check the stock as the other…read moreWalgreens were out of it. Thought the store had closed! Big brass at Walgreens wonders why they are losing customers. Guess the corporate office does not have mirrors. Give the stores the help they need to provide customer service. The customers will come back.

I went to this Walgreens sone weeks ago, and because of my experience at the pharmacy drive-thru,…read moreI'm changing my rating from "low" to a five star. They really have made improvements after a long "dry spell." Prompt, effective service. The employee was very helpful. They also do a good job answering phones.They've got my business.

Let me tell you about this place. I worked at CVS for year and have never experienced such none…read morecustomer service. They have continuously gave me a hard time when picking up my prescriptions for my daughter. First time it was wrong dob, next it was the wrong gender, just to get my daughter Epi pen for allergies. Then I called today to make sure there were no issues when picking up our new rxs and they lady was rude hung up on me and said she didn't need to be nice, I have it recorded. We only used CVS because of our loyalty to the place and our family works the pharm counter at this location but this will be the last time for us.

Everything in the store is locked up with no available staff to help you get it. Rang the button…read moremultiple times and waited nearly 15 min. Even went up to the counter to ask for assistance but the staff was held up with a lot of customers checking out. Not his fault. But disappointing.

worst pharmacy wait time to call in a prescription. I called to order medication for a patient and…read morewas on hold for more than 45 minutes. The store closed while on hold for the pharmacy staff. I'm literally shocked that this happened on a provider's line

The pharmacy is friendly, efficient and convenient. I much prefer here to CVS. Not that most…read morewould care, but I prefer their prescription bottles to CVS too.