Kerolyn is super kind and great at being in communication via text. She and her cleaning partner…read moredid a deep clean of my house yesterday. I have 2 short hair dogs, who regularly track in mud/dirt. In addition to detailed cleaning, they leave nice little design touches - how the towel/blanket is folded, etc. They also went above and beyond in helping me move 2 heavy bed frame parts to my garage. Looking forward to my regular cleanings going forward and maintaining this sense of peace and order in my home!

Maria Sue does a great job of cleaning our house on a monthly basis. Her team is very reliable…read more They are detail oriented and meticulous about cleaning the house. They do a great job for a fair price. I would highly recommend them.

I'm going to be giving away the best kept secret here! Hired this mother/daughter phenom cleaning…read moreteam! Maria and Brandy are simply amazing with cleaning your house! They are efficient and make your house sparkle oh so clean! They even made my messy 17 yr old boy's room look livable. I'm so thankful that my previous cleaning company left me w/the need to find a new cleaner. They are keepers and I always love when they're done and how nicely they clean my house! They clean from top to bottom and even vacuum the couches!!! You'll love having these super nice women clean your house!

I had Alexa cleaning service for the first time today and left very impressed !!…read moreMy kitchen looks shiny and new and the floors finally clean of all pet hair and dust. The whole team was very friendly and hard working.

Appointment 1- on time. Appointment 2- slightly late…read more Appointment 3- very late. Appointment 4- did not even show up. If you don't have any sense of time, this is the cleaning company for you.

Two thumbs up! Philly Maid Green is my go to cleaning service for my three floor townhouse. The…read morecleaners are always prompt, professional, careful and diligent in my home. I'd recommend to anyone. Bri has been a real help scheduling my cleanings around my busy schedule. Most recently, Natalie did a superb cleaning job. She took great care cleaning every surface and leaving my home infinitely better than I left it.

Don't bother with this company unless you have no standards and aren't concerned about incurring…read morepermanent damage to you house with no recourse. Don't believe their promises on their website or their administrative staff over email. 1 - their website is full of lies and 2- anything you communicate with the company over email somehow never translates to action with the cleaners who visit your house. Also it seems they are changing/ updating their info on BBB to prevent complaints/ reviews from being visible. Specifics of why this is a horrible sham company and I regret ever reaching out to them: They send a different staff person every time, even when you ask them to send the same person, and each person does things differently. If you have special instructions of any kind (which they request you document in your forms), that information will not get to their staff when they clean your house. Anything you communicate to the company over email basically goes in one ear and out the other. Shoe policies - a cleaning company should have a specific shoe policy like not wearing outdoor shoes inside or using shoe covers. I talked to every staff person who came to our house about this, as they all did things differently. I communicated about this over email multiple times, the company says one thing and it means nothing in practice. I live in a no shoes house, so the idea of someone coming in here, especially to clean, bringing Philly nasty germs into my house is disgusting. It's beyond absurd that this was a constant issue from day 1 of dealing with them. They are not able to keep track of your agreements and schedule. I planned an end of the month monthly cleaning, and because I changed the March date to April 1st, they neglected to schedule an end of April cleaning. This resulted in my dealing with their low comprehension level and having to spell out what should have been their responsibility to keep track of. Last but far from least - the last person to come in here, I did not speak to about the vacuum situation - another lie. On their site they say provide your own vacuum. I did, and one that is specifically safe for wood floors. Each cleaning person brings their own vacuum so with each cleaning person I had to talk to them about the wood floors. The last person who came I did not review this aspect, as I have stuff to do and guiding someone through my house every month is not how I should have to spend my time when hiring a cleaning company. That was a mistake, as this person scratched the ever loving heck out of my floors resulting in permanent damage and will require floor refinishing. I immediately contacted the company and they said they would bring it to higher ups, basically just ghosted me. Who knows if they actually have insurance, but they wont be using it to resolve any damage to your property they incur.

I wanted my bathroom and kitchen deep cleaned, and Louise did a great job! I would definitely…read morerecommend hiring her if you're looking for well done cleaning!

Louise was amazing and very detailed in her cleaning, took her time on the rough spots and got them…read moresparkling again. Simply amazing

They cleaned my whole house very well, including h a window glasses ( inside) Highly recommend…read moreeveryone use their service!

Great group that has helped me multiple times - always professional and accommodating. Teams that…read morecome out are professional and do a great job. Will always call them first.

Professional, did a great job, responsive, and the house is sparkling!…read moreWe asked for floors, bathrooms, and stairs to be done.

Living in Philly for 5 years, I wouldn't trust ANY other company. Carlos is professional and…read morereadily available for any and all concerns. I am forever grateful for their services. Well worth it. BEST cleaning service company in Philadelphia! Hands Down!!!!

I cannot say enough good things about Personal Castles. We use them for our property management…read morebusiness and have always had a wonderful experience, so I decided to take the jump and contact them for a personal job. I gave Carlos a call and he got back to me right away, we talked throughout the process, and he gave me a great quote. The actual cost ended up being very close to the estimate. I knew it would be more once they saw the house itself, but it was still super reasonable and fair considering the amount of work that they did and the time it took. I am absolutely blown away by the service we received. We hired them to clean our dusty old 3-bedroom South Philly rowhome before we moved out so that our landlord wouldn't hit us too hard with our security deposit. They went above and made the house look spectacular. It is absolutely stunning, it actually makes me wish I had signed a renewal to live there for another year. When they showed up, we hadn't fully moved out and we needed to clear out more space for them. They were incredibly flexible and understanding, told us what we needed to move, and came back two hours later. They could have just left us, and I would not have blamed them. When they got back they did the deepest clean I've ever seen. The kitchen, bathroom, living area, and all three bedrooms were sparkling. They got inside the cabinets and stove, and made the fridge look brand new. They swept and mopped the floors and cleaned every baseboard in every single room. They dusted the ceiling fans and took great care with their attention to detail. They caught every crevice and corner, not a speck of dust was left behind. I walked in the house after the cleaning and immediately had to email Carlos, absolutely gushing about the job they did. They also accept many different payment options, so I was glad to be able to opt for Venmo. It is so convenient! The cleaners at Personal Castles are absolute heroes, and I think our landlord is going to be very happy and surprised. The house is completely move-in ready. You will be doing yourself a huge favor by giving them a call, whether you're a landlord, tenant, or homeowner.