I moved here from Virginia and had State Farm insurance there. I looked around at different reviews…read moreon State Farm agents around Charlotte and all the google reviews on Matt Woodford's group were great. I saw he went to JMU (my alma mater) so it seemed it was meant to be. I called the office to transfer my information and I was easily able to transfer my information over to them via email and one phone call. Travis was great and very helpful! I would highly recommend them!

Matt is an excellent insurance agent. He made switching my auto insurance policy to State Farm very…read moreeasy. He provides great coverage and excellent pricing. I encourage anyone looking for a quote to give Matt Woodford a call today.

Am updating due to three issues. (1) SF changing my policy payment amount without notifying me in…read moreadvance and without requesting my approval of same. I called my SF contact, Elijah Neal (who, by the way offers really good customer service - he has a calm demeanour, even when I get heated my frustration w/SF, he tries his best to find out what's going on with my account & he has never rushed me off the phone - kudos to Elijah). He explained to me that due to the corona virus, SF was offering its customers the option to pay a reduced monthly amount. Then they would add the remaining balance due to a subsequent payment. OK, (a) I didn't request this, (b) SF did not send to me an email nor call me to advise of same, and (c) I am not interested in the reduced payment and subsequent future higher payment. After being on the phone with Elijah for over an hour, he was able to figure out how SF (maybe corporate headquarters) could remedy this for me. (2) On two separate occasions, SF has sent emails indicating "payment past due" when this has not been the case. My payments are due 28 of each month and my account was already paid on time. Got me wondering if these emails are auto generated (have discussed with Elijah). (3) This ties in directly to item (2) above. The foot of said email includes (the head guy) Jake Fulkerson's contact information and there's a link indicating "reply to me." I did so to inquire why the email was sent to me when I'd indeed paid on time. Jason McElroy (the manager at the same office with Elijah) replied. Note: my few interactions with Jason have also been pleasant (customer service from both Elijah and Jason are "thumbs up"). What I fail to understand is why Jake couldn't take the time to figure out what was behind the email and follow up with me directly. I mean, really, what's the point of having an email signature block read "reply to me" if the person is just going to assign his staff to address it? I've been transparent with Elijah and have discussed with him my disappointment with SF. In my search for a viable alternative, I've come up short. GEICO is considerably more expensive (and the CSR I spoke with over the phone was less than cordial). Still, I'm going to re-visit my options. To summarize, SF corporate (or whatever area handles the auto generated emails) & the head guy, Jake both get a rating of 3 while Elijah & Jason score much higher at 4.5...I'm shopping around again.

Jake was great to work with in getting my new coverage in a totally new state. He contacted me…read morequickly, answered every question I had, and was very personable. I've only ever had renters insurance with State Farm, and I have no plans on changing that anytime soon. If you are searching for any type of insurance coverage, I definitely recommend reaching out to Jake!

I have been a customer with Mr. Gallant for years. Whenever I have issues or questions I can…read moreimmediately get the help I need from his staff. If you're in the market for insurance don't hesitate to contact Anthony Gallant State Farm

This has been the absolute WORST experience I have ever had with an agency !!!!!! I started with 4…read morevehicles and home owners - I have never missed a payment or had a lapse .....the agency removed a vehicle IN ERROR from my policy , I drove that vehicle for about 2 months without insurance unknowing because I was still being billed and paying as If it was covered - to make things worse , it was the vehicle that had full coverage....allegedly they "fixed it " only to find out later that they in fact removed ANOTHER vehicle ....this time , it caused a lapse !!!!! The amount of times I have called and been patient , respectful and trusting that my agency would work to correct things is RIDICULOUS....their rep "Matt" tried - he really did . But things went beyond his scope . "Mrs B" did nothing but ACT LIKE she was going to get things handled - promising to return calls and sort things out - none of which she ever done .....I have left voicemails and asked specifically to speak to Mr.Gallant ....think he reached out ....NOPE ! Clearly customer service is DEAD HERE ! They don't appreciate your business and do not work to assist you in any manner ! Today was the final straw - while on route to the agency I finally decided to just call and switch companies all together. I don't care what the commercial says - if you are choosing an agency to "be like a good neighbor and be there " ....STAY AWAY FROM ANTHONY GALLANT's agency !!!!!!!

I have always received great customer service, Kristin was very helpful and was able to help me…read morewith my concerns keep up the great work.. Charles....

Mary at state farm is the best she is always there for any questions. And response time is on…read morepoint, unlike most insurance companies

Great help amazing customer service, very respectful would highly recommend to others out here to…read morego through this agency

Good prices and excellent customer service! Were really helpful into helping me begin my home…read moreinsurance with State Farm and they also provided help in Spanish!

Great company. I have been with them over 25 years (house and cars). Darrin is the best agent you…read morecan have...I never have to worry about anything when it comes to my insurance! Keep up the good work!

I've been using Rankin insurance for many years and many of my real estate clients have used them…read moreas well. Rack up your insurance needs with Rankin Insurance.

Anderson Rogers & Associates has been great overall to my family, we started with them in 2016 and…read morewe have insured our vehicles and homes through this Agency!! They are very informative and provided us with some great rates!!! I will definitely recommend them to anyone of my friends or associates!! Thanks for all you guys do!

I have to say that Bri at Jason Colvin State Farm went above and beyond to help me switch my…read morehome/auto and boat insurance from Liberty Mutual over to State Farm. With a total savings of over $3000 a year, my mind is blown. If you need to save on your policies, just give Jason Colvin State Farm a call. Located in the Birkdale area in Huntersville. Ask for Bri...shes amazing!!

Brianna Ritchie was fantastic! I needed some changes done on some of our rental property insurance…read moreplans and level or help, communication, and quick turnaround time was phenomenal. Best service I have ever received with an insurance team.