Never answer the phone, I have to physically visit to get answers or schedule appointments…read more Very unprofessional.

I saw Dr. Brown after finding her on her social media and learning so much from her videos. She was…read moreable to help me with my concern and I highly recommend her

I've been going to Carilion Dermatology for almost two years now, and I'm TOTALLY impressed with…read moreboth their care and knowledge helping me through. Dr. Karla Guerra is extremely knowledgeable about my condition, and had new info on stabalizing it. What a addition !!!! Lisa, their medical assistant is helpful and amazing 2X a week assisting me, Thank you all !

A while back I received notice that a privacy breach had occurred at this practice and health…read moreinformation was compromised due to "employee losing laptop linked to this practice " HIPPA violation. And never received any notification that the violation was addressed. Not comforting, no follow up. Confidence gone. So I changed practices.

I've been seen by Dr Divers, Terry and Patricia and they all are so knowledgeable and professional…read more I've been going here for about the past 10 years and am 100% satisfied. And hey...they are all beautiful women too!

Dr. Alouf is a phenomenal doctor! He is warm, knowledgeable, compassionate and a very talented…read moresurgeon. I felt so comfortable working with him and am beyond thrilled with my results! I sent before and after pictures to all my friends and they are all wanting appointments! His staff (Anesthesiologist Dr. Steve, Amy, Tracey, Stephanie, Amber, Helen, Kailey, and Bella) were all so friendly and took great care of me every step of the way! I had a fantastic five star experience!

Stacy was awesome!!! She took my temp before entering the building and asked several questions to…read moreunderstand my skin care needs! Thank you for a wonderful chemical peel I will be back!

I had a six month appointment scheduled. After I arrived and was seated in the treatment area, I…read morewas told that the price of the treatment had increased $200. I believe pricing should be transparent, and if there is a significant change in the pricing structure, patients should be notified prior to arrival. I was very disappointed in this, and thus, I declined treatment and left. They don't seem to care about the patient....only the income. I won't be returning.

All this office cares about (Brandon Road location) is money. If you cant pay cost upfront they…read morewill refuse to see you. Bad thing is they let you come in for your appointment before they tell you this and then if you cant pay the entire amount due they will refuse your care even though you are already there for the appointment. My family will never go back there and I hope if you are looking for a dermatology clinic you seek care elsewhere.

I had problems with billing. After receiving my email, I printed it out to mail it in because there…read morewas no way to pay online. After finding out that their billing staff hadn't deducted my payments I was told the large amount. After contacting billing they finally got it straightened out only to be told they wouldn't bill me again. That's great. My next appointment I wasn't billed and then the second time after I was told up front I owed for the last visit ($82) as well as this visit. ($150) Geez. I paid both but the office and the doctor treated me like a parasite so I will not be going back. I pay my bills but when their billing department got slack it was nothing but a headache afterwards.

Dr. Hurd and his staff are the best. I've been quite pleased as a patient for nearly 9 years.read more

After several years of respectful service, today I could not tolerate the Christian music blaring…read moreover the waiting area lobby. After having to leave Wiggington Road Family Practice, after years there, for sudden religious differences around my Rectal Cancer diagnosis, I could not tolerate another Religious Shaming and Guilt Trip around any of my medical treatments ... So I left. Who's business are my beliefs anyway but my own? How disappointing are the local Christian " Jesus is God " antics. Especially around serious medical concerns. Get over yourselves ... Really ... Mind your own business.

I have been a patient for yrs here I go back yearly just to keep up with my skin in the same good…read morecondition Staff if very customer friendly

In May this year, I relocated from Austin, TX to Roanoke; ATX finally became so prohibitively…read moreexpensive (like, $2K and up for a cracker box 450 sq ft Studio apartment--even over $6K/month if it's labeled "Luxury") that the offer of affordable housing from Virginia blood kin became a deal I could no longer pass by--so here I am. In a fascinating interplay of synchronicity and serendipity, I was online constantly doing the Indeed & Jobcase employment search, and I blundered into a very sharp health insurance broker who coached me into getting both Medicare and Medicaid full coverage. Since I lost my choice gig in Austin when my boss passed away at 90, here I am suddenly being "poor enough" to have what seems to be sort of a Rolls Royce insurance coverage--for now. Following the sage advice of a doctor pal in Santa Fe, I've been seeing as many specialists as possible while I still have this phenomenal coverage to do a sort of 50,000 mile check up on my body, and one of the forays into health sleuthing led me to a session with Dr. Mariana Phillips. It was determined via a recent biopsy on chest markings at Carilion Dermatology that my pectoral "dark sun spot" was indeed malignant skin cancer, and the next stage was to do 2 more invasive tissue excisions to further analyze my health prognosis; for decades, I've been a deep tanning sun worshiper, so here I am. The good news: thus far there's ample evidence my immune system over the years silently fought back against the malignant cells, killing off a lot of them. There's still a nest of cancerous cells surrounding the now excised dark spot, but they're apparently not actively reproducing, and my lymph nodes seem to be free and clear. I await the latest biopsy results with a strong sense of optimism. Dr. Phillips is yet another Carilion-related physician who possesses a degree of excellence and integrity as good as any medical professional I've ever encountered across decades of growing up in Houston and living in Austin. For real. She has a very warm and engaging personality, and her eyes are brimming with intelligence, not unlike my late father's, who was a brilliant scientist. She was assisted by a med tech named Jarret (who expertly conducted my initial biopsy a few weeks ago at Carilion Dermatology), and together they painlessly cut into the two target sites on my chest, one large enough as to look like a stitched-up war wound upon completion. Rounding out this medical dream team was the nurse Teresa, whose friendliness and integrity seem to be the norm for all Carilion people. It's so wonderful to be surrounded by medical professionals at the top of their game. As I await the results from the latest procedure, I am abundantly thankful my dumb luck connected me with Dr. Phillips and her team. I am supremely confident that I'm in the best possible hands for attacking this potentially life-threatening issue, and as ever, this giant medical group called Carilion continues to wow me with the relentless excellence and integrity of all their people I've encountered thus far. The added bonus: Dr. Phillips is a genuinely nice person with a great sense of humor, she patiently answered in detail all of my medical questions, and she's a genuine pleasure to be around. Three cheers and two thumbs up for Carilion--and Lucky me!

I had the blue light treatment and it went well. The exception was that they are now billing me for…read morea tiny tube of ointment used in preparation for the treatment. Apparently my healthcare plan is saying it should be covered by my prescription coverage. Now I have to call and try and work with them, or pay $848 out of pocket.