I know this is a government job and people are unhappy, but they definitely show it in there facial…read moreexpressions, tone of voice and attitude towards Canadians renewing their passports. They make you feel like you're a criminal. As Canadians we have a right to apply for our passports, and not made to feel guilty. This office definitely needs to hire new employees, it's time to make a change in this office or at least start working with a friendlier approach to people.

Today I had the absolute best experience with Service Canada. I needed an emergency passport for my…read moremom and I was guided through the process so clearly and manage to encounter the best employees. I have never gone through this process before so I had no idea where to start but I am forever grateful for all the calls that were answered on a Sunday that lead me to the right place and in the right hands. Thank you so much to all those that helped.

Here I would like to express my special thanks to the receptionist and the Service Ontario employee…read moreat the College Branch. Today, Tuesday, July 21, at 10 am, I went to renew my health card and was met with a very excellent and helpful receptionist and Service Canada employee, Ms. Edith, who was very understanding and kind in handling my entire situation as a person with a disability. I am truly grateful to all the staff at Service Ontario, especially the excellent receptionist and employee, Ms. Edith.

I've come to this location for at least 15 years. I've renewed driver's licenses, health cards,…read morevehicle permits, etc. The agents are always courteous. Prior to the pandemic, wait times were 1 to 1.5 hours. There was an online chart giving typical wait times throughout the week. Very useful. During pandemic times, most common services require an appointment but a few don't have appointments. When you arrive, there is a pre-screening person at the front. Because of appointments, there are far fewer people in the waiting area. You still get a ticket to wait but wait times are now 5 to 15 mins only! The waiting seats have signs to block off seats to ensure physical distancing. There are screens showing the called ticket numbers showing you which agent booth to go to. There are 43 booths. Certain booths are assigned certain functions. They accept debit and credit cards for payment. There is no free WiFi but part of the waiting area has access to the free TD Bank WiFi. Mobile internet is also available even though the office is in the basement. There are no customer washrooms but you can use the mall washrooms.

Was quick (we made an appointment), efficient service and professional…read more I could not BELIEVE the number of people arriving with incorrect documents, incomplete documents and generally ill-prepared. Have your docs with you as they require and you'll sail through.

I phoned Service Canada to receive 2024 EI slip for 2024 for 2024 Incom Tax…read more Did not receive slip through the mail-first time-I phone Sevice Canada to have it mailed out-to do 2024 Income Tax Phoned 1800 number 1. first time---agent started to make changes to send out-verify address-put on hold-----Disconnected 2. second time-agent started to ask questions-put on hold-Disconnected 3. Agent started asking questions-put me on hold-got back-vertify address-told me a address that I was at over 12 years ago-moved twice---I received slips and made out income tax at this address -for over 7 years---?????-he updated the address and said I will receive slip in the next 5 to 10 days---I pay income tax every year------This Agent was better than the other 2---I will be waiting for the slip I do not understand receiving all my slips-paying income tax at this address-and they have address from over 12 years---I am asking for a slip to do taxes and send them money-Also said I would get the slip through my account-NO never made that change--------They need better agents-also that you can understand you David/Joanne Mantini

Amazing, courteous service and a professional staff. I stopped by in September 2017 to seek…read moreassistance with a complaint for a business based in Mexico. After a brief wait time, staff member took me to a room and discussed my legal options and took time to provide me on how to proceed with the complaint using legal entities in Mexico. All fees for passports and visas must be done in Cash and in exact change. Highly recommended!

Excellent. In and out in 15 minutes. Questions asked, document processed. So much better than…read morewaiting on the phone.

WoW, since when is it almost a pleasure to go to Service Canada? I went today expecting a super…read morelong wait and hassles. It could not have gone any smoother and the agents that check peoples needs before entering couldn't have been more pleasant. When it was my turn the lady (I wish I had gotten her name) that helped me was compassionate and very helpful, after I told her that I keep having issues logging into their website, she "helped" (she did it all) me set up a new account which will be easier for me to log into. Super positive experience Great job team

Pretty sad! There are empty seats inside and it's warm. However, this office insists on making a…read morelong lineup outside in -8°C weather, which it was today. I'm not sure I understand the logic. One of the security guards even stated that it's just too bad. This is Canada and you have to dress up warmly. Forcing people to stand in freezing temperatures for an hour or more, is not only absurd, but also inhumane and cruel.

Line up was huge…read more But the employees were very nice In total In and out 2 hours It's amazing how many people can't understand simple task or follow instructions

I came to this Service Canada for a passport renewal. I made an appointment ahead of time online,…read morealmost two months in advance. Even then, it was really hard to find the perfect time slot so definitely check often and early if you want to make an appointment. There was a lot of signage on the outside of this location. One of the signs instructed those with an appointment to skip any line and go directly to the welcome desk. I read this twice before heading in. There was a line of about 8 parties of folks waiting to be seen on one side of the stanchions. It was mortifying to be the one person on the other side walking right past the line. I actually walked back outside to check the sign again before doing so. I'm really glad I followed the instructions though because once the Service Canada member was done assisting the current guest, they immediately asked me if I had an appointment to ease my insecurities. At check-in, I confirmed the details of my appointment. I was then sent to the waiting area where I was told I'd hear my name called. There isn't a speaker or number system there so you really have to listen since the reps are behind plexiglass. I only waited 10 minutes past my allotted appointment time to be seen. The rep that helped me was friendly and polite. Pretty day and night from some horror stories I had at DMVs in the US!

great service, great staff on Tuesday Dec 10 , 2024 arrived…read moreat 8am at service Canada in Oakville 8.30 0ffice opened, i was the first one to enter after i register in 3 minutes i was called by my name by Mrs, BEULAH she took my paper of course after warm welcome and smile 8.45 i was out in my car she is great lady she deserve 5 star service, i am here to say thank you to her and every one in the center which i believe they doing there best to make the life easy .... GOD BLESS YOU BEULAH Hamza

This place is located in the centre of downtown. The entrance is beside the TD (see photo)…read more Parking is nearby near Yorkville. Super cheap at just $2.50 per 30 mins. For tourist visas, its just a basic walk in room where you sit down and submit your papers at a window, as seen in the photo. I went in on a Wednesday around 1130am. There was just 1 girl in there before me. They just check to ensure youre handing all your papers, collect them (and the payment) and give you a pick up date. After 2 weeks, I kept checking my status online and it kept saying it was still in "Received" status. Never moved past that. I called and asked them about this and they said they can't share any info about the status which pissed me off so bad! How do I know they didnt lose it???? Finally a few days before the due date for pick up,it was complete. I gave them an envelope to mail it back to me and it came back within a few days after they were finished processing it. My friend mailed it from Alberta to the consulate in Vancouver and it was all processed within a matter of two weeks. So they're good too.

Efficient and friendly processing of visa assuming you have all of your documentation. Consulate…read morenow has debit machine so visa fee could have been paid by debit versus bank draft as indicated in visa instruction.