Wonderful facility, great staff and the Physical Therapist knows her patients needs. Was hesitant…read moreto go to therapy but after the first visit and the reassurance from the staff all doubts were gone, it was a good experience. Now I just need to do the exercises at home and continue to gain strength. Thank you to all of you for your time and care!!

My recent visit to Henry Ford River District Emergency Room was, without a doubt, the most…read moredehumanizing and distressing medical experience of my life. I am a single mother of four young children, with a husband who passed away almost two years ago. My family lives hours away, making emergency medical visits incredibly difficult to coordinate, so when I come to the ER, it's because I genuinely need help and answers. For the past year, I've been struggling with significant, unexplained weight loss (over 80 pounds). My PCP has run blood work and a CT scan of my chest down, but we still have no answers. Approximately six months ago, I started experiencing debilitating nerve pain radiating from my arms into my fingers, primarily at night or when lying down. This pain would wake me up repeatedly, forcing me to get up and try to alleviate it. The culmination of these concerns, especially the new onset of a lump at the base of my skull that I discovered recently, prompted my mother to travel across the state to care for my children so I could seek emergency care. I was terrified. This lump, coupled with the severe nerve pain, jitteriness, headaches, agitation, and continued weight loss, was a major alarm for both myself and my family. My experience in the ER was nothing short of an absolute nightmare. The doctor I saw was beyond rude; he was demeaning and dismissive. He made me feel like I was a complete burden, a piece of trash. He told me the lump wasn't "anything to worry about" and that I needed to "manage my expectations." He insisted the severe nerve pain had "nothing to do with" the growth on my head and repeatedly stated there was "nothing he could do, or would do." Multiple times when I was attempting to explain my symptoms, he cuttingly asked, "Well, what do you want me to do about it?!" His continuous belittling remarks, such as "It's not worth my time" and "Why are you all of a sudden coming to ER for this?", were incredibly painful and completely inappropriate. Does it matter why I'm there at that time, or day, why I "waited" to come in? What should matter is that I am a patient seeking help, scared and panicking over a new, significant lump on my head that wasn't there a month ago. When I tried to show him my CT scan results from my Athena Health app on my phone, he completely ignored me, even as I held out my phone for him to see. I was left crying, feeling utterly unheard, neglected, and like I was just a number, not worthy of any care whatsoever. The only bright spot in this horrific experience was the kind woman working at registration at the front desk. She at least acted like a human being. I am truly, truly disgusted by the doctor and nurse (who admitted me) at Henry Ford River District Emergency Room. Their lack of empathy, professionalism, and basic human decency is appalling. No one should ever be made to feel so dismissed and neglected, especially when seeking urgent medical attention. I would strongly advise anyone to avoid this emergency room if possible.

I have been here a few times and had excellent care. The emergency doctor was caring and patient…read more I stayed there for a few days and there sevice was excellent. Food was awsome. The shower in my room was better then my own at home.

NEVER going to waste my time EVER to go and see a Nurse instead of an actual Dr!! Made an…read moreappointment with an actual orthopaedic surgeon only to find out a Nurse was the ONLY person who sees patients and "discusses" your issues and "her" opinions/evaluation!! Don't forget the copay that's MANDATORY for this as they bill your Insurance Company like you're actually seeing the actual surgeon!! What a JOKE!! Been on several different sites and discovered that this location is not the best of them. Stay away from the St Clair County Practice. As for me... I'm not going to see another surgeon in the near future until I gain some trust in another surgeon

There's great, caring staff at this office! The Doctor I consulted (Dr. Kowalski) is very…read moreprofessional, and has found causes for my condition that other physicians have not. He is a real helper, and quite knowledgeable.