We went through the car wash expecting the car afterwards to be dry and clean. We were absolutely…read morewrong, the car didn't dry, no full service, not even a vacuum. At least the car got somewhat washed.

I have been a customer since 2006 when I moved to Washington. This car wash has been through a…read morebunch of different owners. However, it has always been a dependable, quality, detailed car wash. Vehicles sparkle and shine inside and out, top to bottom. St George/Washington has no shortage of car washes. Customers become loyal to establishments that pamper their vehicles (their pride and joy and second most expensive purchase) and go out of their way, driving whatever distance to show their support. I've given gift cards and many washes of my own. Platinum has stood behind their washes and details. Customers leave with a smile and no hesitancy to tip for jobs well done. As of late, we've had crazy price packages, adjustments hours of operations reduced (for whose convenience?), staff reductions, and the sloppiest car washing I've seen in a long time. Automation is definitely coming to both the interior* and exterior of car washing. What the automatic robotic mechanisms washed (exterior) was satisfactory. The drying by the humans was NOT. Outside windows were streaked, smudged, and smeared. But the body and tires sparkled. The chrome was still dusty and dirty. *Now to the interior. Nothing happened at all. Nothing. Nada. Nope. It's not gonna happen. No rugs, no inside windows, no dashboard. The dirt and dust I came in with, I started to leave with. When I approached one of the two attendants to ask for a rag and why it wasn't done. I was told where the rags/cloths were and that they did not do interiors. $19 for this? (I opted to omit the ceramic coating so $19 instead of $25). Plus, I gave a $7 tip. I'm done. Whether work has suffered because Rowley's (the owners) don't want to pay for more employees and operate when the public wants them or whatever crazy excuse they can use. I'm gone. Car washes are profitable businesses. Mostly cash with little overhead. That car wash poperly operated could carry the fruit stand. The fruit stand will never carry the carwash. Bring on the robots to do the interiors. Heck, fire everybody. The bots are sure to win. Most compliant employees you can find. Bots won't tell customers where rags are or what you can do with them. There are other car washes, some long-standing...Freddies, Quick Kwack.... Bye-bye Premiere.