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    Phillips Jewelers

    1.0 (1 review)

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    2 years ago

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    Grand Haven Jewelry

    Grand Haven Jewelry

    2.7
    (7 reviews)
    15.0 mi

    Very good store! Check them out, low prices and knowledgeable…read more Check out https://ZdxAI.solutions for custom software devlooment. tech consulting at very affordable prices! Email hello@zdxai.solutions

    History first. 13 years ago I purchased an engagement ring for my finance (now wife). Mr. Pitcher…read more(the owner) was very helpful, nice, and enjoyable to work with. He helped me select a diamond and the setting that was perfect for me. At that time I would have had nothing but positive things to say about Grand Haven Jewelry. Fast forward to March 2010. 13 years have passed and my wife's diamond ring could use the prongs dressed/replaced. And my wedding band could use being made 1/2 size or so larger. So we brought the rings to Grand Haven Jewelry. Mr. Pitcher and his brother looked at the rings and quoted me no more than $40 for the diamond prong replacements and no more than $50 for the increase in size on my wedding band. I was told shouldn't take more than 2 days. Well, three days passed and no phone call. So I called and was told neither were complete. OK. No problem. I can wait a couple more days. Two more days pass and I get a voicemail saying the wedding band cannot be re sized in the store. So I called back and asked why not. Woman had no explanation but would find out and call me back. The next day I receive a call saying both rings were complete. Hmmm... I asked that the woman check to be sure based on the call the day prior. She said she'd call back. The next day I receive a call back saying that no the men's wedding band was not complete and would need to be sent away. Oh, and the woman's ring will be $51. Huh? I was told no more than $40. I was transferred to Mr. Pitcher who only offered defenses. No apology for miscommunication other than the price I was quoted was wrong and only applied to diamonds with 4 prongs not 6 prongs. Fine. I can eat $11. That's not the end of the world. It's how I was treated that is frustrating. And 1.5 weeks later still no estimate on how much to re size the mans wedding band. Other than we'll send it away and see. But certainly more than $50. After pushing I finally was able to get Mr. Pitcher to admit it would be closer to $100 and how long the ring would be away was unknown. No thank you Grand Haven Jewelry company. Your after purchase service leaves a lot to be desired. Poor communication too. No apology? You've lost a customer I'm afraid. Why tell a customer up front in confidence that service can easily be done in two days? And then 1.5 weeks later be told a ring needs to be sent away? Seems like that should have been communicated up front. What I thought was special about a local store is not. Take away customer service and there really isn't anything unique about Grand Haven Jewelry company.

    Krautheim & Swanson Gemworks

    Krautheim & Swanson Gemworks

    3.5
    (4 reviews)
    15.4 mi
    $$

    I went to this jeweler to get a ring resized. I was disappointed because it took about 3 1/2 weeks…read morefor them to finish it and to call. Ring sizing shouldn't take that long, maybe a week at most. But 3 1/2 weeks?! I still ended up paying, but I wish I didn't. I only ended up going to this place because it is open on Saturday's, and that is because me and my boyfriend were only able to take it then. Another problem I have encountered here is that when they did call to say the ring was done, it was a voicemail recording and it was not an actual phone conversation. This was very weird to me, and unprofessional. When I tried calling before, they never answered, and I tried calling about 4 different times. The people were nice and helpful, and I do give them that.

    I stopped in the other day with my wife who was selling some broken silver jewelry. The clerk took…read morehis time to scrutinize what we brought in, and ended up giving us what we thought to be a very fair price. The reason I am giving them 5 stars though is because of way we were treated while in the store. We had our two little girls with us, and while we were watching them like hawks to ensure they didn't touch anything, the employees were super laid back. At one point, my older daughter was admiring some rings in a display. The clerk that wasn't looking at the silver actually pulled out the rings and let my daughters try them on. I just thought this was kind of cool until I looked at the price tag on one of the rings. They let my 2 year old try on a $325 ring?! Who does that?! Not that I buy much jewelry, but you can bet the next time I do, it will be from them.

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    Krautheim & Swanson Gemworks
    Krautheim & Swanson Gemworks

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    Phillips Jewelers - jewelry - Updated August 2026

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