I've been going to this dentist for about 7 years. I went to another dentist a couple blocks away…read moreand they told me I had multiple cavities I needed to have filled. I had never had a cavity in my life so I sought a second opinion. Family Smiles did x-rays and a thorough exam and told me I had no cavities! 7 years later and still no cavities! Family Smiles is honest and reasonable and not interested in just making money. They always treat me like a member of their family.

The only dentist I can remember having! I wouldn't have it any other way. The building was just…read moreremodeled a couple years ago and everything is modern and beautiful! The staff doesn't change frequently, I have the luxury of seeing he same familiar friendly faces whenever I'm here. Dr. Jamie is amazing at what she does, if your looking for a new dentist I very highly recommend her!

I had a crown pop off and needed it simply re-cemented, that's all! I am sick and tired of dentist…read morewho accept my Delta Dental PPO Premium Plus insurance, tell me I owe $$$ amount in the office, in this case $29.60 that I paid before leaving, and then the invoice comes in that I still owe more. This ain't my first rodeo and this time it's another $62.20. That's a total of $91.80 out of pocket for a couple drops of cement plus the $50.20 the insurance paid. I could have purchased "dental crown cement" on Amazon and done it myself for under $20. They took an x-ray for a charge of $39, why? It was as obvious as the nose on my face what was needed. Did you need an x-ray to see my nose? Then the charge of $99 for the "oral exam" to look inside my mouth and see the crown I brought in was missing? Perhaps that was for the probe the dentist poked into my tooth 3 or 4 times to see if it was still there and "not decayed"? Guess what, it was still there and not decayed! Last, and most costly, was the $148 charge for those 3-4 drops of cement. SERIOUSLY???? and then the invoice has the gall to state "Writeoff: $144.00" to zero out the original total charge of $286.00. Really, $286 bucks for 15 minutes in the chair, a needless x-ray, 30 seconds to probe the tooth "for decay" and a few drops of cement? NO, I do not recommend Twin Rivers, unless you like feeling misled and ripped off and enjoy paying unexpected additional invoices! I did give them a 1 of 5 rating rather than a zero, simply because the were able to schedule me in that day. But the additional, unexpected expense negated any other possitive in the experience.

Dr. Kottenstette does a wonderful job. She and her staff are friendly and efficient. She fixed a…read morechipped tooth and it looks great!

Went to villalon years ago and the receptionist counter was narrow and crowded. I knocked over a…read morepencil holder and quckly picked it up and appologized. When it was my turn to be called into his office he right away said that my TMJ must be keeping me awake because I had knocked over things at the counter. Just rediculuous.

Dr. Ross is the best. I desperately feared my first root canal, Dr. Ross was very patient and…read morethorough and the process went well. The after care was excellent The office staff is second to none, very pleasant , creating a warm and welcoming atmosphere. I will recommend Dr. Ross and his staff without reservation.

I have been with Dr. Thomas since he joined the Takaki practice, and then opened his own practice…read morewith his staff. Total professional services including periodic cleaning with Sam. Have purchased his annual in-house program since its inception and saves me money.

My husband had a deep cleaning done that was recommended by the team. They failed to prior…read moreauthorize that his dental insurance would cover this procedure. We ended up receiving a $300+ bill. The integrity staff informed me that they don't get pre authorizations any more the best I could get was paying half of the $300+ Next I received a $75.00 missed appointment fee. As soon as we realized the appointment was missed we called the office. We were told "no problem, it happens. Let's reschedule." Not one word about a fee. Very disappointed in a dental practice that we really liked.

Dr. Sarah was very professional for my crown temp and emergency filling. She explained each part of…read morethe procedure in detail and kept a very calm demeanor. She even took the time to make sure I knew my after care instructions and didn't assume i knew what to expect. I appreciate her attention to detail as she took the time to make sure that my impressions were done properly. After struggling to even eat for several weeks I felt much better after my appointment. I am thankful for her time and dedication to her craft.

I had an in person visit with Dr. Keller. Along the way in terms of scheduling and then in the…read moreoffice visit I was treated so very well by staff. The scheduling went well. It was all beyond my expectations given covid and the problems that gives, especially to health care professionals and staff. Dr. Keller was top notch. I listened, she heard. It was a good dialogue. I'm following her advice and have an appointment with Dr. Payne for an extraction. All in all - I could not be more pleased! Thank you all! John Anderson

I can't say enough about Dr Patel and her staff. They were all professional, kind, and patient with…read moremy occasional discomfort. I had two crowns done. They have the equipment to make the crown there during the appointment, so both times I got it done in one visit. Can't say I enjoyed it, but I knew I was in good hands. Highly recommend!

I saw Dr. Patel. The dental work itself was good. Unfortunately, the rest of the experience was…read morepainful and unnecessarily traumatic. If you have dental anxiety, avoid this practice. Overall there was poor communication concerning appointment length, a critical problem with, and seeming indifference to pain management during treatment by Dr. Patel. Also, a dental assistant that was apparently not taught the importance of not pinching, or needlessly inflicting pain, or invading personal space made things a whole lot worse. There were incidents of her leaning on me in a manner that was exceedingly uncomfortable and didn't seem to be necessary for the work that she was doing. I was booked for a 1 hour appointment, but after well over an hour, I was informed that the appointment length was actually 4 hours. I had planned on an hour in the afternoon, and only had prescription sunglasses with me, meaning that the long drive home after dark would have to done be wearing darkly tinted sunglasses. By the time I learned this, there was no way to stop the work. Add all of these things in with ptsd, and this was by far the most traumatic medical appointment I have ever endured. The doctor told me that she would request tranquilizers for the next visit, and would reschedule after getting the proper authorization through the VA. I had already waited 6 months for this appointment, so when I didn't hear back, I called the office to check on the appointment. Only then was I informed that because of my PTSD, Dr. Patel had decided that she didn't want to work with me again. While I understood, and the feeling was absolutely mutual, her not communicating this to me at the time caused further frustration and unnecessary delays in receiving proper care. In fact, 7 months later I am still waiting for a new dentist to be approved because of Dr. Patel's unethical delay in informing me of her decision. It would have been best if she had had the ethics and professionalism to communicate this decision to me in a forthright manner that wouldn't have unnecessarily delayed treatment. If you have another option for dental care, take it.

I have been going to Prestige for a few yrs now and never had any issues. That was until I was seen…read moreby Dr. Rogers. Not only was my tooth broken by him but when he pulled the tooth, he shredded my gums leaving a huge gash and left exposed bone. His response was, "Bless your heart." Really?? You do not tell someone from the south that. It's just wrong. I wasn't able to eat or hardly drink for over 2 weeks. Thank goodness I was able to find a different dentist and have the exposed bone removed and finally able to recover. Sadly, I now have a huge chunk of gum and bone missing and it affects how I eat because of the pain.

Very Very dissapointed time and time again they make appts n i sit for hrs waiting plus i have no…read moreride but medride and i continually have to walkkk or call cab because they NEVER get me out on time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!