Highly recommend! I had speakers that got damaged and was unsure if they worked. No other "home…read moretheater" company would test them they just wanted to sell me new ones. Mike picked them up, tested them and due to the damage being from water he took them apart and made sure they were still safe to use. He then installed my whole projector, screen, wiring and wifi. I highly recommend using them they're honest, fast to answer and the work they do always turns out great.

Mike is the man. He fixed my daughter's Yamaha DGX640 that had no sound. A number of other…read morecompanies / techs that I reached out to just responded that they can't or don't fix these. Not Mike! He responded right away and I set up an appointment to drop it off to him. Within a week (during the holidays), Mike contacted me and told me it was ready and the price was close to what he initially estimated before we knew the full extent of the problems. Mike is a very friendly, professional, patient and caring person. If I ever need any electronics repaired again, Mike is my guy!!! Make sure to give him a try.

We were in town and walked into Innovative to check out what they have to offer. Despite knowing…read morethat we are not paying customer, Elliot the owner let us check out couple of their hi end systems. We spent a couple of hours there. Elliot was super busy that day and let us fully enjoyed what they have to offer which was just incredible systems. At the end of the day Elliot was such great hosts and chatted with us about his showroom. Many hifi stores have a poor snobbish attitude, not Elliot and his team. They know their stuff and how to treat customers properly. Highly recommended.

I had a pretty good experience overall but it came with some disappointment. So, consider this to…read morebe "Jason's guide to getting the best out of your Innovative AV experience" I came with a list of specific products I wanted to buy (speakers + amp) and the spatial constraints of my living room. They ended up selling me the amp I wanted and more expensive speakers that still fit my requirements. I worked with George. Here are the positives I experienced: - They were exceptionally generous with their time. I learned quite a bit from coming here. - They were great at finding products that fit my requirements, including suggesting alternatives I hadn't considered. And I thought I researched everything! - They were good at "bending the audiophile rules" like speaker placement and minimum power requirements for an amp. They sold me a system that shouldn't work on paper but does work really well in practice. - They were exceptionally flexible and accommodating when it came to delivery and installation, both services that they provide. I'm very grateful for all of the above. But caveat emptor. There were some downsides and you need to be well-informed going in. - All sales are final. - They will sell you overpriced cables. It's the cost of doing business. - I didn't actually audition the speakers on my desired amp but rather used a substitute device that was more readily available in their showroom. In retrospect, it was stupid of me not to insist this. - It took a long time to receive the goods. It was a lot longer than they had initially estimated. You will need to be patient. - They claim to provide a "guarantee" that their customers will enjoy the systems they purchase, and tbf they go quite far in delivering on this promise. But, after the installation, I had to spend days troubleshooting the amp and the TV. I had to even purchase a separate audio streaming device to compensate for software bugs in the amp. It was an amp that I had initially chosen, but Innovative stood behind it and they did not give me the practical help I needed. Instead, they gave me relentless positivity about the quality of their product offerings. This might be good for closing a deal but not for actually getting the best quality out of the system. - As soon as the speakers arrived, I was told they required 100 hours of playing to fully break in for the best audio quality, as the drivers are stiff coming off the factory line. I emailed the speaker company and confirmed that this was a falsehood. I called George out on this and his subsequent responses hinted at an admission of guilt. Beware of tactics like this. - Their digital priorities are wrong, imo. I would like devices that are dead simple for other people in my household to use. For me, HDMI-CEC is important, so we can control power and volume with our TV. Also, Google Home integration is important, so we can have synchronized speaker groups. They will steer the conversation away from topics like this because they don't have good answers. Instead, they will want to sell you expensive DACs and hi-res audio streaming services like Tidal and Qubuz, even when doing so contradicts scientific facts about the limits of human hearing. - There are great products out there (including so-called "budget audiophile" equipment) that Innovative doesn't sell because they aren't dealers for whatever reason. These gaps are where the missing piece of your audio puzzle could be hiding. Overall, I'm actually quite happy with my experience. Given the sum total of my requirements, there weren't many options and Innovative sold me a reasonable package. If I had to do it over, I probably wouldn't have changed much. However, I might have tried Park Ave Audio just to compare.

Opened and run by Bang & Olufsen veterans, this is store is a great place to check out products…read morethat will up your audio and visual experience on all fronts. Everyone here is extremely welcoming and has a lot of knowledge about the products offered. I own speakers from the B&O play line and the bass and sound quality never cease to amaze me; North Shore Sound & Vision will let you test out the different products to find the best ones for your needs - just make sure you don't get them a noise complaint because that's how awesome the speakers can be :) Not to mention, no aesthetics are compromised and the store really demonstrates how beautiful and functional your home can look by incorporating the products into their own decor. Highly recommend North Short Sound & Vision and making an investment in the quality products they sell!

Your best source for Bang & Olufsen luxury audio and video products! North Shore Sound & Vision is…read morea sleek store tucked away in Little Neck, filled with extremely knowledgeable staff with years of experience. I've tested several of the audio products and can attest that you won't find higher quality elsewhere. Well worth the investment if you're in the market for premium aural stimulation

DJB installations came out to troubleshoot a mysterious picture problem. They methodically searched…read morefor the source of the problem and took care of it. Don was friendly, professional and incredibly knowledgeable. He cares about customer service and satisfaction. Considering the hours spent chasing this problem down myself, his reasonable rate was happily paid! Greg Howard

Don was excellent from start to finish. He came to the house and reviewed another quote with me and…read moresuggested a different option that saved me multiple thousands of dollars. His arrived on time to do the installation and I've been using the system for over a week and it works great! I would highly recommend him to anyone needing his services.

The WORST company ever! Today is the 3rd time I made an appointment for them to come and fix my…read morecameras and they canceled. I take the time off of work to be here for them to text or call and say they're sorry they're not going to make it. Don't waste your money with this company!!!!

Incompetence at its finest. We have been jerked around by this company for a month at this point…read moreand still have no resolution. They have cancelled three different times and shown up 3 different times without the parts necessary to do the job, despite numerous phone calls prior. They will just blow through appointment times not showing up without so much as a call. Only to then get the same bogus excuse that they don't have the right parts once again. This has truly been a nightmare of an experience and we've already paid for the product so we can't go with another vendor. Save your money and save yourselves the headache. I'd rather take a shot installing technology myself with zero experience than use this company again.

Smart Home flunked this test The assignment was simple,…read moreinventory my extensive hard wired home theatre, sound and computer system, pack it up and move and install it in our new, smaller home, in the process converting it from wired to wireless. Not terribly complicated, my system was Sonos dependent. Their estimate supposedly included every thing from networking the computers, hooking up router relays if necessary to boost signals, installing 4 wall mounted tv's, apple tv's and an amazon t.v. and the sound system as well as determining whether a pair of unused ceiling speakers could be fitted into our home theatre system. In a project that ended up almost 30 percent over budget (in all fairness, one of the unanticipated pieces of equipment I had to purchase was an expensive piece of furniture to conceal the equipment) and then there was the sudden breakdown after moving of a 3 year old smart t.v. Less turned out to be more with these guys. We did the computer network ourselves, direct t.v. installed the boxes and networked the t.v.'s, Smart Home did a half hearted attempt to plug my Request Server (outmoded by cloud music) back into the Sonos system. And after frequent call backs for work left undone or not done at all, and complaints and an on-site session with Jared supervising, I have a serviceable system. These guys are knowledgable and competent, and this is just one of those jobs, I'm sure, that just went wrong from beginning to end. To their credit, they doggedly came back to correct problems and try to satisfy our expectations, and in the face of a barrage of criticism, were always courteous and calm. I'm sure they were as happy as I was when the last bill was paid. And we could both sigh with relief, "It's over!"

I have worked with Jared and the crew at Smarthome & Theater Systems and and hold their operation…read morein high esteem. Timely, detailed, service oriented, knowledgeable, and easy to work with. Anyone considering exploring audio/ visual systems for home or residential application should not hesitate to call.