I had scheduled an appointment for 2 mani pedis for my friend and I. We both wanted gel pedicures and then I was doing a basic manicure and she wanted a full set. By the time we left... I had been done for 30-45 minutes and my toes did not even have the top coat on it. (See attached photos) and she only had a manicure and a pedicure - no full set. My manicure ended up coming off after less than a week (it has been 4 days) and I paid $125 for everything without tip. Literally not worth the money do not go. My friend had to go back and get her full set because her polish was coming off as well. read more

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Shoutout to my boy M who got me right!!! I asked for cat eye gel on my toes and he did so good! The quality is top tier and his commitment in getting me out the door during a time crunch meant the world to me. His vibe was personable but most of all professional! They have a customer for life! read more

my daughter and I went in to get the feet done. The pedicure was very basic and rushed . We have gone here for over a year , lately no drinks have been offered. Today the manager ran pure hot water , we both burned our feet. This experience will be the last trip to this nail salon for services. Our money will be spent somewhere that our business is appreciated. My daughter went with clear on her nails after a nasty looking polish that was all clumpy, was told Twenty more dollars for pretty and shiny. The girlfriend was moved to 3 stations for nails. Rushed through her service. Nail were rough needed filed, has dips in her nails from over grinding and polish thin and missing you can see though the polish in the sunlight. 350 a month that is going to another shop. Beware you have been warned! read more

Now two days later. Worst injury from a pedicure ever. I cannot believe I paid $60 for this. read more

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Cindy is amazing! Helps me choose the best nail colors, does a wonderful job shaping my nails and ends with a fabulous hand and arm massage! She's the best! read more

It was my first time at this nail salon. I had an awesome experience, it was a New Holiday and I was welcomed to the celebration. I felt so welcome there. This will be my new spot for self care. Nice clean place. read more

Absolutely horrible experience today. I will NOT be back. 1- signed in but was ignored and after 2 customers were serviced before me I stepped up and finally was waited on. 2- a new person named Kevin was rude to me, insulted me, and pretended not to speak English when I told him the water was too hot. Then left me in the foot water soak for an hour. 3- thank god for a sweet lady named Thang. When I was ready to walk out, she apologized and took care of me. I have been sending friends and family to this place and a huge tipper, but will not ever return or send anyone to be treated like this. There are way too many other places that treat customers with dignity and kindness. Big mistake Phoenix. read more

I called to schedule a appt. the night before. once i arrived they had no record of the appt. i had scheduled. I arrived at 10:50 on Sunday morning, they open at 11. my appt. was scheduled for 11am. The service i received was rushed and the lady servicing me wasn't nice or welcoming. I can say I use to come here for years and the last two times haven't been a good experience. read more

This place sucks i got french tips and this man did my nails and was really rough and clipped my skin and cut a lot of my nails short I would not guarantee going there!!!!! read more

Phoenix Nail Lounge - You can see here it is really messed up . - Nail Salons Near Me - Independence, Missouri

I went to get my nails done today. I paid $60.00 fo this terrible job. I will not be going back to Phionex Nails in Independence on 24 hwy. I feel it would of been eaiser to just tell me you had not done nails before. read more

Phoenix Nail Lounge - You can see where she pulled a piece of skin away . This is really embarasing . They should of given me my money back. - Nail Salons Near Me - Independence, Missouri

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Really disappointed in this place. Never once were my nails the correct shape, tips were always angled, and just flat out not what I asked for. All my edges lifted and when I went back and asked for a full set the next time (not even complaining) I was told No they are still good. I had several nails rotting under the acrylic. I will never be back. If you won't give the customer what they are asking for why are you even in business. read more

They give you whatever they want and whatever they THINK is cute , half ass do a manicure then charge you $50 for everything!!!!!! Argue with you about it and then still make you pay for what you didn't answer for ! Had an attitude because I didn't like it asked for a color change was mad wasn't going to do it . Then bout time she decided she wanted too I was ready to go ! NEVER COMING BACK HERE DON'T GO THERE !!!!! I asked for two light coats of glitter she had be regular polish and gel which I never asked then going to tell me it doesn't show on your toes because your dark I have gotten glitter polish on my toes many times !!!! read more

I love getting my nails done here ! Everyone is very nice and they have a full bar too! First drink in complimentary! They also do micro blading, eye lash extensions ! read more

UPDATE: I decided to make an update after the last TERRIBLE experience.... They "fixed" my nails with a fill, but SURPRISE SURPRISE they are lifting up from the bottom AGAIN! It's only been 5 DAYS!! Here are the excuses they've made so far... They said they gave me a discount--yes, I deserved one if they are lifting up after 11 DAYS. What kind of crap products or work are they doing?!! My friend got her set at another place and had them for 5 WEEKS with no lifting!! They should have put on a whole NEW SET for FREE instead of wasting my time fixing their crappy work and then offering a cheap $7 discount--and the discount was only offered AFTER I continued to press the issue with them!! Then they tried to mention COVID for sympathy?! I chose to spend my hard earned money with you and the nails didn't even last two full weeks!! PLUS you wasted my time even more because NOW I have to get a soak off and another full set put on! Do better work and you won't get bad reviews--PERIOD! Stop making excuses! Then they said my nail beds were short and my nails were too long! LOL!! The last nail shop I went to literally commented that they were super long, so where is this lie coming from?!! I've had longer nails in the past with NO problems...I never had an issue with nails coming off until I came here. If you made it this far...just know that you deserve better. Better service and better products from people who will acknowledge their poor work and make it right instead of trying to make excuses. I would give y'all suggestions of other places to go with better work, but at this point it's just--ANYWHERE ELSE BUT HERE! Original Review: They quoted me $55 for a full set, then they ended up charging me $60. They also did a terrible job. I got them done on the 19th, and about a week later they all started to lift up from the bottoms!! I literally had to come in for a fill or risk the nails snapping off the end of my fingers... It was so uncomfortable and it hadn't even been two weeks!!! Then they tried to charge me full price and act like that's what nails are supposed to look like after 2 weeks. So after 10 days they should be practically falling off of my fingers?! I've had press on nails last longer. Avoid this place, they can't even put on a set of nails that last a full two weeks and when they make mistakes they aren't willing to make them right. read more

Phoenix Nail Lounge - It's been five days since my fill and the nail is already lifting and coming off!! - Nail Salons Near Me - Independence, Missouri

They were so super friendly!! And I've been shopping around for a good nail salon for myself lately and I think I have found one!! Super excited!! I got a full set with hot pink gel and they are super super pretty!! Definitely try them out! They also have this spin wheel that's saves you extra % off whatever it lands on! Awesome! I'll be back for sure! read more

Phoenix Nail Lounge - Hot pink and beautiful! - Nail Salons Near Me - Independence, Missouri

The staff was courteous and professional, however Lynn did a horrible job on my nails and it took forever. I wanted the pink and white ombre and they turned out horrible. She charged me $55. Way too expensive and totally not worth it. I'll never go back. Now I have to go somewhere else and spend more money for them to fix these ugly things. read more

Phoenix Nail Lounge - This is HORRIBLE. Now I have to go somewhere else and have them redone. They charged me $55 for this crap!! I'll never go back. - Nail Salons Near Me - Independence, Missouri

If you want to wait 45 minutes past your appointment time for a 10 minute rushed pedicure than this is your place. Terrible service. read more

Terrible they were being manipulative and trying to get me to pay more they did a terrible job that I ended up having to get fixed please do not go here very manipulative sneaky people read more

Been here quite a few times and have always left happy. I feel they are one of the most reasonably priced salons around and they take their time. Sometimes they are understaffed but overall my nails always look great when I leave! read more

Phoenix Nail Lounge - Nail Salons Near Me - Independence, Missouri

I can't select 0 stars here but I would if I could. The stylists did not manage their time and.instead of letting us know that they didn't think they could fit us in before their next appointments, shuffled us around as they took appointments in the middle of our sessions. There was only one pattern stylist and we both had to wait to see her. They were incredibly rude. Finally, the art is not good. I don't know who did their demo nails, but their work looks nothing like their example patterns. My friend used one of their patterns and it look like a child's drawing with the wrong colors. It was THEIR pattern! I used a pattern O found online that they said they could do. After arguing with me about changing the base color to better suit my skin tone, they completely botched the pattern. I am legally blind and O could have painted this. That's not a joke. I used to paint my nails these patterns and this is what it look like! I DO NOT RECOMMEND THIS SALON. I'm getting my nails fixed as we speak. read more

This is a beautiful salon! I got my nails done by Lana and my nails are perfect. Everyone is professional and very nice! They really care about their customers! I'm definitely going back! read more

Tam is awesome! Service is quick and quality! Good family business. And they serve wine and soda and water. read more

Phoenix Nail Lounge - Tam is awesome! The service there is quick and quality! If people are all very nice. Good family business! - Nail Salons Near Me - Independence, Missouri

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The customer service was outstanding. My nail techs are very personable and amazing.. I was so pleased with my mani and pedi.

The salon was beautiful and my pedicure was great. Lana did more for my heels than any other pedicure I have had! She did my nails two weeks ago and they are holding up nicely too. read more

Love this salon. Great staff relaxing atmosphere. Always get in asap! Reasonable prices

Most staff was nice but lady that did my nails was very rude. Didn't give me the nails I asked for and she decided to do whatever she wanted. Very thick and fell off almost immediately. Asked for gel and she gave me dip. Like ??? Also very pricey and would not recommend. I will not be coming here again. read more

My 3rd attempt doing the dip method and I finally found my place! My nails look great, cuticles aren't tender or bleeding, I'm a happy camper! read more

I have been to Phoenix a few times now and leave satisfied every single time. The staff is very professional and friendly. They have many color options, which is always a plus. Very well staffed. they always seem to be busy, but I get in right in every time. If you're looking for a clean, professional and friendly salon this is the one for you. read more

Had such a great experience!! Friendly,clean and a pleasant place to be. I used to Live here but now live in New York but now I know when I come visit this will be the place I come too. Thanks Miranda for the awesome pedicure and your lovely conversation!! read more

Phoenix Nail Lounge - Love the color! - Nail Salons Near Me - Independence, Missouri

I asked for a simple design she said it would cost $63. cut the nails very short and said if i wanted them longer it would be 5 dollars more. Couldn't do the design i wanted and insisted that they looked exactly like the picture. when i asked her to fix them she made them look worse and gave me attitude insisting they look just like the picture when they were not even the color was the same. the lady took off the nails and left mad. read more

First and last encounter with them I'm Not a fan and wasn't even able to get my nails done! The main lady sitting at the front costumer service is terrible. When I called at 4pm on a Sun. She told me they closed at 5pm. Well I drove around for 15min trying to find them because the name on google maps and the name on the front are shop are completely different! When I called them I asked where they were located she failed to mention that so I kept driving by it. I arrive at 4:20pm and she tells me I can't be serviced today!! WHAT?!?! Are you serious when I called no one said you stop taking people at 4:20pm you said you close at 5pm. They way she spoke to me was very disrespectful!! I wouldn't recommend anyone going to this shop. Plus they have sheets hanging from the main windows the place looks a mess. read more

Loved this place. Very clean and no pressure to get more than you want. The space looked very modern. Great initiative callus remover. Miranda was amazing and I will definitely go back to her. read more

Great customer service & they did a wonderful job on my gel manicure. Very clean & the staff was super friendly!

No. Just no. I normally do not write reviews, but this needed to be said. I am extremely unhappy with the service that I received today. I have been going to the same nail salon for almost 10 years, but needed to find something closer, as I am moving. This place is extremely understaffed - especially being Mother's Day weekend. So, let's just say that I waited for a good 30 minutes before being helped. I came in for a gel fill, and a polish change on my toes. First off, she completely butchered my nails, and they're so short, there's literally no nail, and you can see the tips of my fingers. Also, I asked her to make them very square, and she rounded the edges anyways. The color change gel polish I chose, looks nothing like what was on the bottle, and they had a horrible selection to choose from. She also rushed through my polish change, and got it on my toes, and didn't clean it up very well. (Probably due to being so understaffed.) Let's just say, I definitely will not be wasting my time, or money, to come back here. I am normally a very good tipper, but it was hard giving her a tip for how badly my nails look. I will gladly just drive back to Lee's Summit, and get taken care of properly. On the plus side...they do offer you wine. That's what the one star is for. read more

Phoenix Nail Lounge - Nail Salons Near Me - Independence, Missouri

I've been 3 times now. First time, i said i wanted round nails and got square, the owner did it too, he rushed through, nails were very thick and uneven and i was so disappointed! I went back for a fill and had a good experience with one of the ladies! Today, i called ahead and asked if they took off the nails for a second fill, THW OWNER said it would be 20$ all together for me to get this service. That's all the money I had plus 5$ for a tip. I got there, the counter was COVERED in dust from someone before me and they didn't clean it off or anything! I was happy with my nails, BUT they told me at the counter it was 35$!! I told the owner about our phone call and he refused to agree that he said that or even talked to me on the phone! My friend had to pay the extra 15$ AND they didn't let me spin the weel for a discount even though my total was more than 30$! I won't be going back here. I posted this review on facebook and the owner started arguing with me there! TERRIBLE CUSTOMER SERVICE! SPEND YOUR MONEY ELSEWHERE! read more

This place is simply put AMAZING. The owner has a heart of gold. She did a giveaway for gift cards during the holiday season last year. I was able to nominate a family from my church and they were so grateful to receive such a generous gift. I wouldn't recommend you go to any other nail salon in the area. This is the place to go! read more

I'm from out of town and brought a friend to have a girls afternoon. I got a powder dip manicure and pedicure. My nails were amazing, not too thick, perfectly shaped, and just what I wanted. They lasted for 3 weeks. That said, they took longer than it normally takes for a dip manicure. I allotted 2 hours for both and it took closer to 3. The pedicure was probably the worst pedicure I've ever had. She barely massaged my legs and left dead skin along the sides of my nails. She was very focused on her teenage daughter being there with her and talking to her. I left and within hours the polish was coming off of my toes. I've never had this happen in the 20 years I've gotten pedicures. I called and explained the situation to the manager. The manager said I could come back the following day. I explained that I was from out of town and wouldn't be there and asked for a partial refund. She then explained that since I paid cash, there was nothing that she could do. She said "If you paid by card then I could do a partial refund". I explained that they had signs in the store stating they preferred cash which is why I paid the way that I did. She simply apologized and explained I was out of luck. She even asked if I could delay leaving to come back and get them fixed. I explained that I was leaving at 6 am and could come at 5 am or not at all. Again she said "Oh that's unfortunate then we can't do anything for you." Save your money and your time and go elsewhere. read more

OMG i finally found my main nail place. I'm so in love with my prom nails. The ladies here are incredible and so nice, they know what they are doing. I definitely recommend coming to Phoenix Nail Salon, best experience ever!!! read more

I came in today for a pedicure. I walked in there were 2 clients being serviced. They got me a chair right away. Water was a bit cooler, but they fixed that. I soaked for quite awhile about 20 mins. They worked on a client that came in after me. I was ok with it though. The massage chairs here are amazing! During the time of soaking, the pedicure bowl leaked some how. They rushed over, grabbed my purse (it's a coach-so I was worried) and set it to the chair to my side. Made sure my shoes were ok too. They got my water a bit warmer at this time too. The lady came by to start my service. I got the $40 one. They ran a special for $5 off. I am glad i did this. I wanted to make sure I had the callous remover done. They do this with a modified hand-held kitchen-aid beater with sandpaper on the bottom. It got it off quick. It was kind of weird though. I prefer the pumice stone. I feel like it gets the callous off better. The lady who I had, did amazing on the massage. Made me super relaxed. She took her time. Which I appreciate it. Being a licensed nail tech/hair stylist in 2 states, I do appreciate when its super clean, one time use. Also the customer experience was much better this time. I am gong to try to come back more often. I haven't had a professional pedicure by someone else in 6 months read more

Just received the green tea pedi. Space is beautiful, staff was super friendly and my service was EXCELLENT. Can't wait to return!